Dress Lily

Dear [redacted],
Let us extend our sincere apologies for the inconvenience.
We have shipped out your order on 2016-07-12,and the shipping time is normal.
We have followed this issue and offered you the solution in the email, could you kindly check your email?
Thank you for notifying us of your...

complaint.
Yours Sincerely
Dresslily Customer Service

[redacted], We are sorry things have taken longer than expectedAll items have varying processing times based on their warehouse location and stock availabilityWe have arranged the full refund and explain the detail information in the email,please check it.Many thanks, Dresslily Customer Support Team

[redacted], Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping
times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear [redacted],
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We have ship the item according to customer's order,if the item didn't fit in,we need to confirm this issue,would you mind...

to keep communication at your support ticket?
We apologize for the delay updating for the back order item due to the peak season.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 9, 2015/12/22) */
Dear [redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email...

to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 11, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have checked my email and the business gave 3 options: Keep the items and be refunded 20%, send them all back to China and then receive a full refund, or return the items to China for an exchange. However, the Returns address was still not provided.
Final Consumer Response /* (4200, 15, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has provided me the Returns address in China, so I will be mailing all of the items back on 12/30/15. I am paying the shipping of my own cost, and the company is supposed to Refund my cost of the original order. I am not accepting all of their proposed resolution until I receive my Refund; I am not sure how long that will take.
Thank you,
[redacted]
Final Business Response /* (4000, 17, 2016/01/05) */
Dear [redacted]

Thank your for your message.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you. Thank you very much for your understanding.
Yours Sincerely
Dresslily Customer Service

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For items of order [redacted], [redacted] and [redacted], we are...

refunding in full USD12.95 and USD11.78 and USD12.30 to your credit card account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the item. It's our gift for you. For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/ ..

Initial Business Response /* (1000, 5, 2016/07/19) */
Dear [redacted],
We very much regret for this inconvenience.
We have shipped out your order on XXXX-XX-XX and it is still on the way.
For this issue,we have contacted you by email with solution,please check and reply us.
Thanks for your...

support and kind understanding.
Yours Sincerely
Dresslily Customer Service

Dear [redacted] ,Thank you for taking the time to write a review.Please note you ordered the 2 same items in your order.For your issue,we have sent the email about the solution via our ticket system. Please kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Dear [redacted] ,
Thanks for your important feedback .
We are arranging the refund to your account now.
Please allow 48hours for the transaction to appear in your account depending on how the item was paid (e.g.Paypal balance,credit/debit or checking account).
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/03/10) */
Dear customer,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer....


We have offered solution on our support center, could you kindly check it?
Thank you for your time again.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/03/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be satisfied, when the amount of the "unavailable" item is promptly refunded to the card on which it was purchased, Thank you.

Dear [redacted],We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For more information about our shipping and insurance policy, please refer to our terms and conditions...

here: http://www.dresslily.com/m-article-id-36.htm [redacted]Since you are our precious customer, we can provide the special service for you. We are arranging the PayPal refund of  19.89USD now.As an exceptional offer, when you receive the package you can keep the item and do not need to return it to us. If you know someone in need or if you would like to donate it to a charity, we would really appreciate it.Please allow 48 hours for the transaction to appear in your account depending on how the item was paid (e.g.Paypal balance,credit/debit or checking account).Then you will be able view the status of your refund in your Account History. > Log in to your PayPal account.> Click History Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible.Best Regards [redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2016/07/29) */
Dear [redacted],
Thank you for your important feedback.
We have shipped out your order on XXXX-XX-XX and it is still on the way.
For this issue,we have contacted you by email with solution,please check and reply us.
We very much regret that...

the inconvenience has occurred.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't think it's unreasonable to expect compensation from this company before I accept their response.
Final Business Response /* (4000, 9, 2016/08/02) */
Dear [redacted],
Thank you for bringing the issue to our attention.
We have shipped out your order on XXXX-XX-XX and it is still on the way.
We have followed this issue and offered you the solution, could you kindly check your email?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service

Dear [redacted] ,We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different shipping times and we ask that customers...

select a shipping method that suits them. We have sent the email about the solution via our ticket system. Please kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear [redacted],
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us...

your reply ?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/08/22) */
Dear [redacted],
Thank you for your recent review,we apologize for the inconvenience that have caused.
The item you have ordered is on the way for delvery,we had shipped it out at 15-August,the estimate date is 10-25 business days.It can not...

be called back to us,so would you mind to wait for the delivery? If you have any further concern,please feel free to contact us.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't trust this response and I want my refund. I no longer want the item ordered. I just want a refund. This is not how you do business. I have yet to receive a response from them personally. Not a vendor I trust and certainly will not do business with them in the future.

Dear Charlene , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order [redacted], we are sorry to hear that you haven't received them.We are refunding...

in full USD22.56 to your original payment account. After checking, they have been delivered sucessfully.https://www.fedex.com/apps/fedextrack/?action=track&trackingnumb...⇄ - Wednesday 2:31 pm    Delivered    CLEVELAND, OH     Package delivered by U.S. Postal Service to addressee7:05 am    Out for delivery    CLEVELAND, OH     Out for delivery with the U.S. Postal ServiceTracking number: [redacted],shipping method: USEXPLO,tracking site: http://www.fedex.com/us/    shipping date: September 22, 2017 15:24:49,estimated time: 7-15 business days, sku*quantity:189079001 * 1 , http://www.17track.net/en/track?nums=[redacted]2017-10-06 13:51CLEVELAND, OH [redacted], Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 1:51 pm on October 6, 2017 in CLEVELAND, OH [redacted]. 2017-10-06 08:34CLEVELAND, OH [redacted], Out for DeliveryTracking number: [redacted],shipping method: RUEUB,tracking site: http://www.17track.net/en    shipping date: September 25, 2017 06:46:28,estimated time: 8-15 business days, sku*quantity:[redacted] 1 ,   If you receive them, you can keep the items. It's our gift for you. For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2016/03/16) */
Dear customer,
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order, we have arranged full refund for you,
Could you...

please kindly wait 3-7 working days then check your account?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

I am rejecting this response because:
The retailer did not agree to a full refund on cheaply-made falsely advertised product until after I told them that I had filed a complaint with the Revdex.com.  Since then I have found several groups on Facebook with hundreds of people in them   all posting the items that they ordered and were scammed out of their  money for falsely advertised product. this company claims to have high-end merchandise at a reasonable price, and send you cheap garbage made in China created out of toxic materials, and are sewn together poorly if at all. this website and retailer needs to be put out of business.

[redacted],We very much regret that the inconvenience has occurred.Your order is shipped out in 2016-08-24.The shipping time will be affected due to adverse weather or other unexpected reasons.We have followed this issue and offered the
solution in the ticket, could you kindly check your email?Thank you for your support and kind understanding.Best RegardsDresslily Customer Service

Dear [redacted],Thank you for your important feedback.Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. We have arranged the full refund to you and sent you a message via our Support Center. Please kindly login to your account and reply to us there.  Thank you so much for your patience.Dresslily Customer Support Team