Dress Lily

Dear [redacted] , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For unshipped items [redacted] X 1,[redacted] X 1,[redacted] X 1, in order L1[redacted]455920 , we...

have cancelled and refunded USD51.33 to your credit card account.Could you please check it? For the shipped out items, after checking, they have been delivered.The delivery informationcustomers: [redacted], Shipping Address: [redacted] , city: [redacted] state: California, zip_code: [redacted], country: US, phone: [redacted]Tracking number: 1[redacted],shipping method: SGDHL,tracking site: http://www.dhl.com/en.html    shipping date: November 19, 2017 05:10:30,estimated time: 3-10 business days, sku*quantity:[redacted] 1 , Christmas Snow Tree Wall Hanging Tapestry [redacted] 6 , Yeduo Hort Santa Claus Hat Chair Covers Christmas Dinner Table Party [redacted] 1 , Christmas Color Lump Tight Leggings [redacted] 1 , Christmas Elk Snowflake Print Drawstring Hoodie [redacted] 1 , Christmas 3D Printed Long Sleeve Asymmetric Dress http://www.dhl.com/en/express/tracking.html?AWB=1[redacted]&brand=DHL...⇄ November 29, 2017Delivered - Signed for by    PALM DESERT    14:07    With delivery courier    ONTARIO, CA - USA    11:21    Tuesday, November 28, 2017With delivery courier    ONTARIO, CA - USA    10:49    Monday, November 27, 2017With delivery courier    ONTARIO, CA - USA    08:47    In order to resolve this issue, please kindly confirm the following information:1) Please contact your local post office, stating your name and address.In some cases, post offices may require customers to collect parcels in person.2)Please check with your neighbors and family whether they have collected the item for you.      Could you please check it again? As you are a valued customer, we can exceptionally arrange a refund for 20 USD for extra compensation. Could you please confirm we can go ahead and issue this for you? Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

[redacted], Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different
shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 8, 2016/05/09) */
Dear [redacted]
Thank you for your valuable feedback.
We are really sorry that you did not received your order.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Please kindly send me a private...

message stating your order number or your account email address .
Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 10, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attempted that route already. I am looking for a full refund ASAP.
Final Business Response /* (4000, 12, 2016/05/20) */
Dear [redacted]
We are sorry for any inconvenience.
As you know,we need the detail information to check the issue and offer you better solution.
Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/
We will try our best to help you after we checked the detail information.
Thank you very much for your kind support in our work in advance!
Yours Sincerely
Dresslily Customer Service

Dear [redacted], Thank you for your important review.Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. Different shipping methods offer different shipping times and we ask...

that customers select a shipping method that suits them.  For this issue,we have contacted you by email with solution,please check and reply us.We are awaiting your response. Dresslily Customer Support Team

[redacted],Thanks for your important feedback.I am sorry to tell you that we have sent the email to offered the solutin and explain the detail information,but we did not receive your reply.We really have arranged the full refund to your original account on 2016-09-14..Could you please log in your account and check it?You can contact us in the ticket if you have any issues.We very much regret that the inconvenience has occurred.Best RegardsDresslily Customer Service

Revdex.com:
Although they keep stating that you can select your own shipping, they fail to admit that the regular shipping is supposed to be less than 6 weeks. They did refund me, but it is still a company I will not use again because of their failure to admit an error.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because: Dresslily's Size Chart was inaccurate, the clothes I received were a junior size that would fit a small teenager. They were not US woman's sizes. If their size chart would have indicated this, I would have bought an extra large size instead of a medium. Because of this I feel I should be reimbursed for the shipping cost of returning the clothes to them. The shipping charges were $10.03 on my Discover Card. I sent the package back via USPS, Tracking # 9534 6000 2249 7057 0000 29 on 2/26/2017.

Initial Business Response /* (1000, 9, 2015/09/30) */
Dear [redacted],
Thank you for your important feedback and for letting us about your experience with us.
We ship the item out according to the size chart, and if there is any different from there, please contact us for the information....


Please rest assured that after we have confirmed, we will provide the best solution for you.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 11, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business only sent me back $74 of a refund and I need a full refund. They told me they would refund me back all of my money and I have yet to receive the rest of my refund.

Initial Business Response /* (1000, 5, 2015/08/10) */
Dear [redacted],
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We need to contact with the supplier...

for avoiding any further inconvenience. And we have send you an email for confirm this issue,please work with us for best solution.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11824048, and find that this resolution is satisfactory to me. What happens if they do not refund it back do I open up another case

I am rejecting this response because I want my money back in my account, not a credit or points. I  have returned there items a long time ago, 12/21/2016 they say they don't have it, that can't be true. I want a refund and nothing else.

Initial Business Response /* (1000, 5, 2016/06/30) */
Dear [redacted],
Thank you for your important feedback.
We are really sorry that you did not received your package.
Your recent order delivery has been delayed due to shipping company's issues.
We have arranged the refund and state the detail...

information in the ticket.
Could you please check it?
We very much regret for this inconvenience.
Yours sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think they should still send me the items just for the inconvenience. Now they are saying that there were shipping problems. How was my order supposedly shipped back in May and now all of a sudden the orders delayed due to shipping problems. That's 2 excuses too many!!! Horrible business & business practices. I will never deal with this company ever again nor will anyone I know
Final Business Response /* (4000, 9, 2016/07/06) */
Dear [redacted],
Thanks you for your reply.
We are sorry for this inconvenience and empathize with your frustration.
We really have shipped your order out,
This delay is unfortunately beyond our control.
We have arranged the full refund to you.
We have offered you the solution in the email.
Could you please check it and reply ua?
We very much regret that the inconvenience has occurred.
Yours sincerely
Dresslily Customer Service
Final Consumer Response /* (4200, 11, 2016/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am leaving my response as it stands. This company should be put out of business. I have read several complaints since and every one is the same. I found out that my order has been sitting in customs since May. Unacceptable

[redacted],Thank you for your recent review.We have shipped out your order on 2016-08-14.As it is long distance transport,the packages may be delayed by various factors.For your unreceived issue,we have contacted you in the email with
solution,please check it.We very much regret for this inconvenience.Best RegardsDresslily Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11[redacted]7, and find that this resolution is satisfactory to me. Just in case another error happens and the refund is not put into my account, do I contact the Revdex.com again under the same complaint number?

[redacted]We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods
offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

I am rejecting this response because:Their ticket call back system doesn't work. No one ever calls! Ive tried using their ticket method already, three times and no one ever calls. I would very much like them to re-send the remaining two items I have not received. That is what I want or a $16.69 refund. I want what I paid for.

Dear[redacted],Thank you for your important message.Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. For your issue,we have sent the email about the solution via our ticket...

system. Please kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

I am rejecting this response because:
They send you a link to respond to them but you can't click on the link at all. Its a smoke screen and its the same response I always got from them until they blocked me. I just want my money back from them. This is way to much crap for a dress that I waited so long for and couldn't wear to my event.

[redacted] G,Thank you for your important feedback.We have shipped out your order on 2016-06-.The shipping time will be affected due to adverse weather or other unexpected reasons.For this issue,we have contacted you by email with
solution,please check and reply us.We very much regret that the inconvenience has occurred.Yours sincerelyDresslily Customer Service

Initial Business Response /* (1000, 5, 2016/06/04) */
Dear [redacted]
We are really sorry that you are not satisfied with the items you received.
We have followed your case and offered you the solution in the email, could you kindly check your email?
Thank you for your important feedback and...

for letting us know your experience with us.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)