Dress Lily

Initial Business Response /* (1000, 8, 2015/10/21) */
Dear [redacted],
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for...

you in the ticket.
Can you please send us your reply ?
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

[redacted]We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods
offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

[redacted] G,Thank you for your important feedback.We have shipped out your order on 2016-06-.The shipping time will be affected due to adverse weather or other unexpected reasons.For this issue,we have contacted you by email with
solution,please check and reply us.We very much regret that the inconvenience has occurred.Yours sincerelyDresslily Customer Service

Dear[redacted],Thank you for your important message.Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. For your issue,we have sent the email about the solution via our ticket...

system. Please kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/06/04) */
Dear [redacted]
We are really sorry that you are not satisfied with the items you received.
We have followed your case and offered you the solution in the email, could you kindly check your email?
Thank you for your important feedback and...

for letting us know your experience with us.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/06/01) */
Dear [redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We are really sorry for any inconvenience.
We have sent the email to state the information.
Could you please check it...

and reply us?
Thank you for your time again.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Without their help, I was able to log in and find their notes in the tickets which would not display to me otherwise. I was able to confirm the credit card refund despite their response saying it would take 7-25 days. Matter is resolved.

Initial Business Response /* (1000, 8, 2015/11/04) */
Dear [redacted],
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you...

in the ticket.
Can you please send us your reply ?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your collaboration.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/11/16) */
Dear [redacted],
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket....

We are waiting for your reply.
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is that I give them measurements and then they will match it to their size chart to confirm that I got what I ordered. My problem with that is I can't trust that they will be honest about it. I ordered a size 4x dress the size on that is 26/28 standard. Instead I got a size 12 with the 4x label on the dress. My mother is a size 12 that's how I know that is the measurements. I have done research and they have done the same thing to other women called them liars and never help them. There company I do not trust they are a scam.
Final Business Response /* (4000, 9, 2015/11/18) */
Dear [redacted],
Thank you for your response.
We need customer working with us for figuring out the best solution, please keep communication at ticket No:ATXXXXXXXXXXX.
Thank you for your support and understanding.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (4200, 11, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No they have not given a solution. they have told me to give them the measurements of the dress so they can match it up to their size chart. if it doesn't match what I ordered then we will talk about a solution. How can I be sure they are going to be honest with me. On top of that they want me to send a picture in showing the dress is smaller then what I order. really I want to hold up a dress half my size and take a picture. then send it in to strangers. who have made no promise of an out come and have scam millions of other women out there.

Initial Business Response /* (1000, 8, 2015/11/13) */
Dear [redacted],
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket.
Can...

you please send us your reply ?
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

MicrosoftInternetExplorer402DocumentNotSpecified?NormalDear [redacted], We are sorry that you are experiencing issuesAll of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping
method to meet their needsWe have offered the solution and sent the email to you.Please login to your account to reply to usThank you so much for your patienceDresslily Customer Support Team

I am rejecting this response because:
 I am rejecting this response because: I will gladly accept a refund, but I do not have an email from Dress Lily with the refund information.Please have Dress Lily send the email to me either through the message system on their website, or by email to [redacted].Thank you very much for your help! It is much appreciated.

Initial Business Response /* (1000, 5, 2015/07/03) */
Dear [redacted],
Thank you for your recent comment,we feel sorry that the item didn't meet your expectation.
For the return policy,please refer to http://www.dresslily.com/m-article-id-80.htm
And we have send you an email for better...

solution,please work with us.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They emailed me asking if I would accept a $30 refund with me keeping the items. I already replied letting them know that I will accept nothing less than a full refund. It is unfair to mail me garbage and in order for them to refund me, I have to pay $50 in shipping to return the items. I DO NOT want these dresses and have asked them to provide me with a paid return shipping label for me to mail them back. This is a scam. I will be happy to provide you with a copy of the email.

Initial Business Response /* (1000, 5, 2016/07/19) */
Dear [redacted],
We very much regret for this inconvenience.
We noticed that your order has been delivered.
We have offered the detail information for your case in the email, could you kindly check the email and offer us a reply?
Thanks for...

your support and kind understanding.
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered 4 wigs (human hair). 2 came the day I made the complaint and 1 other yesterday. None of them look like the products I selected online. As a matter of fact, 2 look's exactly the same just different colors. It is clear that this company is not sending customers what they order. I really want to know what can I do to get a refund. Totally not satisfied with the order.
Final Consumer Response /* (2000, 11, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/07/21) */
Dear [redacted],
Thank you for your important feedback.
We really have arranged the full refund about the order you are not satisfied with and we have sent the email to you.
Could you please log in your account and check it?
You can contact us in the email if you have issues.
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service

I am rejecting this response because:
You did not accept my second complaint against this company, the first one I was not given a chance to reply. They offered a settlement of cash back and they were still sending the dress. I got the cash and went online to say the dress still has not arrived but couldn't, not permitted. I had told them before that I did not want my money back, I wanted the dress! I ordered it on May 5, 2017. On June 5th I started to complain. They told me to wait until July 5th, which I did. Still no dress! The dress is STILL being advertised, so I know they have them. This company has messed with me before, I ordered a purple dress and the sent a Rose colored one. When I complained they said "color close enough". What would you do if it were you? I want the dress!

Dear [redacted],
We wish to apologize for any inconvenience
We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours.
And I am sorry to tell you that we can not find your order in our system using your name and email.
Could you please contact us with your order number or email address? Here is link: http://support.dresslily.com/
Thank you for your continued patience and kind understanding.
Yours Sincerely
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/10/21) */
Dear [redacted],
Thank your for your message.
Let me start by apologizing personally for your experience.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply ?
Once...

again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Best Regards
Dresslily Customer Service

[redacted],Thank you so much for your review..Please note the actual delivery time can be affected by public holidays sometimesFor your case, we have arranged the full refund to you and sent the email to explain the detail information.Could you please check your email then reply to us?Thank you.Dresslily Customer Support Team

Dear [redacted], Thank you your feedback.With the order you have sent to us, we can not check the information on our website. This is Sammydress Customer Service.Would you please send us your order number to check the issue for you? Thank you very much for your understanding.Best...

regards, Sammydress Customer Service Center

[redacted],Thank you so much for your review.Please note we have arranged the refund to your payment account not your wallet.Could you please log in your account and check it?Thank you so much for your patience.Dresslily Customer Support Team

[redacted],We are really sorry for all the inconvenience.We have shipped out your rest items on 2016-08-27.The shipping time will be affected due to adverse weather or other unexpected reasons.For this issue,we have contacted you by email
with solution,please check and reply us.Thank you for your support and kind understanding.Best RegardsDresslily Customer Service