Dress Lily

Initial Business Response /* (1000, 8, 2015/11/04) */
Dear [redacted],
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you...

please check your dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12290415, and find that this resolution is satisfactory to me.I received a full refund via my payment method.

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear [redacted],
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Your case has been taken cared of by our support team.
Could you please...

refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked for a refund twice after still not receiving the product to no avail. LLPXXXXXXXXXXXXXXXX
Final Business Response /* (4000, 13, 2015/11/14) */
Dear [redacted],
Thank you for your reply.
We had applied the refund ID for you, please contact paypal for it if you still haven't received it.
Thank you for your support.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (2000, 15, 2015/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund received

Initial Business Response /* (1000, 5, 2016/03/29) */
Dear [redacted]
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this...

problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear [redacted],
Thank your for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket....


Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service

[redacted], We are really sorry for all the inconvenience.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a sizeWe kindly ask that customers use their exact
measurements against our chart to calculate the correct size before purchasingWe have sent you a message via our Support CenterPlease kindly login to your account and reply to us there Thank you so much for your patience.Dresslily Customer Support Team

Dear [redacted],
Thank you for your important review.
We have shipped out your order out on 2016-08-05 and the shipping time is normal.
For this unreceived issue,we have offered the solution and explained the detail information in the email,please check and reply to us.
We very much regret for...

this inconvenience.

Yours sincerely
Dresslily Customer Service

Dear [redacted] , Thank you for your important feedback.All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. We have arranged the full refund to you and sent you a message via our Support Center. Please kindly login to your account and reply to us there. Thank you so much for your patience.Dresslily Customer Support Team

[redacted],Thank you so much for your review.Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons sometimesFor your case, we have offered a solution via ticket,
could you please check your email then reply to us?Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/04/07) */
Dear [redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We are really sorry that you did not satisfied with the item you received.
We has followed your case and send email to...

you to solve this problem, could you kindly check your account then reply our email?
Thank you for your time again.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 12, 2016/04/29) */
I do not understand how my problem is solved? I did not get address of Lily company,, e-mai address or any contact info. I would like to get my money back or send this items back . I do not any sources to get return label..regards [redacted]

Initial Business Response /* (1000, 8, 2015/11/13) */
Dear [redacted],
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We...

have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 15, 2015/12/22) */
Dress lily offer me $70 in cash and $30.00 in coupon but I dont want order from them no more they not responsible. I told them I will like my money back at least $100.00 cuz I spend $137.00. Please can you help
thank you so much for your help. Happy holiday! [redacted].
Final Consumer Response /* (4200, 19, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want at least $100.00 back please. Dresslily is offering $70.00 back to the card and 30.00 in coupon I do not want to order again from them. they were not responsible. Thanks again. [redacted]
Final Business Response /* (4000, 21, 2016/01/07) */
Dear customer,
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
Thank you for your time again.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 15, 2015/12/29) */
[redacted]
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have offered a solution on email, could you kindly...

check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service

Dear [redacted],We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the client during the check out process. Different shipping methods offer different shipping times and we ask that customers select...

a shipping method that suits them. We have sent the email about the solution via our ticket system. Please kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

[redacted],Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping
times and we ask that customers select a shipping method that suits themWe have arranged the full refund to you and sent the email to explain the detail informationPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/07/14) */
Dear [redacted],
Let us start by extending our appreciation for informing us of this issue.
Your order was shipped out on XXXX-XX-XX .
We have followed this issue and offered the detail information in the email, could you kindly check your...

email?
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service

[redacted], Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different
shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/06/07) */
Dear [redacted]
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Please kindly connect with us with stating your order number or the email address .Here is link:...

http://support.dresslily.com/
We will offer you solution after we checked the detail information.
We very much regret for this inconvenience.
Yours Sincerely
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not even acknowledge both refund issues.
Final Consumer Response /* (4200, 24, 2016/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is getting completely frustrating. I have recieved no solution in no ticket. I would appreciate with we could stop the back and forth games. I've explained what SOLUTION needs to happen. You guys have all the information necessary to pay a refund on both separate issues. Can we please end this, can you please send a conformation email that the refund has been sent to original source of payment? We are wasting everyone's valuable time. This is bad business, which is why I have to deal with Revdex.com in the first place.
Final Business Response /* (4000, 22, 2016/06/30) */
Dear [redacted] ,
We very much regret for this inconvenience.
We really have offered you the solution and in the ticket.
You can reply us in the ticket if you are not satisfied with the solution or you have other ideas.
Many thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service

Dear [redacted], Thank you for your important feedback.Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size. We kindly ask that customers use their exact measurements against our chart to calculate the correct size before...

purchasing. We have sent the email about the solution via our ticket system. Please kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/04/05) */
Dear [redacted]
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this problem,...

could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/08/31) */
Dear [redacted],
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We're very sorry for your concerns and the issues you have raised.
The order always delivered in time, and we have...

contacted the shipping company for the delay delivery.And we have contacted you to confirm the information,please keep communication there.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Dresslily Customer Service