Dress Lily

Dear [redacted], We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. We are sorry to hear you have issues with your order.After checking, you have placed the order...

with Flat Rate Shipping.The shipping time will be 10-25 business days. Now we have processed the full refund USD159.94 to you via the paypal case.Have you received the refund now? For the above refund, please allow 48 working hours for the transaction to appear in your paypal account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/

[redacted], We regret to hear that you did not receive your order.MicrosoftInternetExplorer402DocumentNotSpecified
?All of our items have varying shipping times based on the shipping method chosen by the customer during check outWe ask that customers choose the correct shipping method to meet their needsFor this issue,we have contacted you by email with solution,please check and reply us.We are awaiting your responseThank you so much for your patience.Dresslily Customer Support Team

I am rejecting this response because: I have only received one dress.  I ordered an extra large to be sure (one size larger than my size) and it is too small.  Maybe my daughter can wear it; she normally wears a small, but the dress is so small it will probably fit her.  The other three dresses they claimed to have sent (they only stopped one dress) have not arrived, and they told me those would arrive by Christmas.  What they did not tell me is that they were being sent from China, and in sending them a week after I placed the order, there was no way they would arrive in time.  So far I have paid approximately $110, received a refund of $53.09, I have one dress I received that does not fit, and three dresses somewhere in the world.  This is ridiculous.

[redacted], Thank you for your comment.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods offer different shipping
times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Dear[redacted],Thank you for notifying us of your complaint.Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability. We have arranged the refund to you for the items...

we did not ship to you and  sent the email about the detail information via our ticket system. Please kindly check it and reply to us .Thank you.Dresslily Customer Support Team

Initial Business Response /* (1000, 8, 2015/11/05) */
Dear [redacted],
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution...

via the ticket center.
Could you please check your dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

[redacted] ,We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods
offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Dear [redacted] ,  We are really sorry for all the inconvenience.We have arranged the full refund of 14.75USD to your payment account.Please log in your account and check it.Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/10/01) */
Dear [redacted],
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The item is back ordered due to supplier's issue and we had contacted the supplier for this...

issue.
We had replied you at the ticket and can not receive your reply.
The item has been cancelled and please check your account for the refund.
Please understand that we are more than willing to assist any customer.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have to wait an see. Was told at first no refund, pick another item, which I did. They never responded.Now since I wrote Revdex.com now they are responding.
Final Consumer Response /* (2000, 9, 2015/10/05) */
Dresslily refunded my money>>
Thank you Revdex.com

Initial Business Response /* (1000, 5, 2016/05/11) */
Dear [redacted]
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the ecperience you have experienced.
We have checked the detail information and offered...

you the solution in the email.
Could you please check your email and reply us?
Thank you for your support and kind understanding.
Best Regards
Dresslily Customer Service

Dear [redacted],Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours. Different shipping methods offer different shipping times and we ask that customers select a shipping method that...

suits them. We have contacted you via our Support Center. Please reply to us there. Many thanks, Dresslily Customer Support Team

Dear [redacted]., Thank you for your important feedback.We are extremely sorry to inform that the shipping company refused to ship your parcel and send it back to us.We have arranged the full refund to you and sent you a message via our Support Center. Please kindly login to your account and reply...

to us there.  Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/04/01) */
Dear [redacted]

We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We have shipped your order out.
We have offered you the information in the email, could you kindly check your account...

then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/01/04) */
Dear Customer,
Thank you for your early reply.
This is sammydress Sopport Center, please kindly contact dreslily.
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer...

Service
http://www.sammydress.com/

Initial Business Response /* (1000, 8, 2015/06/30) */
Dear [redacted]
Thank you for your important feedback and for letting us about your experience with us.I would like to start off by telling you that we are so sorry about the delay reply due to system updating.
We have claimed the shipping...

company for the prcel lost and have applied refund for you,please check your account,you can choose to contact us at http://www.dresslily.com/[redacted]htm if you hae any further question.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Customer Service from Dresslily.com
Initial Consumer Rebuttal /* (2000, 11, 2015/07/01) */
This company has refunded half my money back. Thank you for your assistance.

[redacted], We regret to tell you that we did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processWe have state the
detail information and offered the solution in the email via our ticket systemPlease kindly reply to us .We are awaiting your responseDresslily Customer Support Team

Initial Business Response /* (1000, 9, 2015/11/16) */
Dear [redacted],
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the...

ticket center.
Could you please check your dresslily account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

[redacted],We regret to hear that you did not receive your order.All of our items can be shipped using varying shipping methodsThe method of shipping can be chosen by the client during the check out processDifferent shipping methods
offer different shipping times and we ask that customers select a shipping method that suits themWe have sent the email about the solution via our ticket systemPlease kindly check it and reply to us .Thank you so much for your patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 8, 2015/12/02) */
Dear [redacted],
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send...

email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Dear Claudia  , We hope this message finds you well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For items of order  [redacted] and order [redacted], we are...

refunding in full USD15.48 and USD10.25 to your paypal account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the item. It's our gift for you. For the above refund, please allow 48 working hours for the transaction to appear in your paypal account. Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards[redacted]Dresslily Customer Servicehttp://www.dresslily.com/