Dress Lily

Initial Business Response /* (1000, 5, 2016/07/19) */
Dear [redacted],
Thank you for bringing the issue to our attention.
We have shipped out your order on XXXX-XX-XX.
We sincerely regret to inform you that your recent order delivery has been delayed due to unecpected issues.
For this issue,we have...

contacted you by email with solution,please check and reply us.
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/05/03) */
Dear [redacted]
Thank you for your feedback.
I am sorry to tell you that there are many orders in your account.
Could you please tell us which order and which item you do not like?
We will try our best to help you after we checked the...

detail information.
Please offer us valid order number or email dress so that we could contact you to check it for you.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/
Thanks for your support and kind understanding.
Yours Sincerely
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/03/14) */
Dear [redacted],
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to...

you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service

Dear [redacted] ,We are sorry that our service did not met your expectations. Please note we have replied to your message in English,not Chinese.And we have arranged the full refund of 16.65USD to your payment account.For credit card refunds, the transaction will appear within 7-14 business days.The exact length of time is dependent on your card issuing bank. Thank you for your support and patience.Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear [redacted]
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you...

please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your understanding.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Received email from company requiring I respond to their email. When I clicked on the link to do so, the link was "expired". This company is difficult to work with via email or any manner. The email they sent would not allow me to respond directly to that email that their link did not work. So I'm again left with no options to resolve this matter. If they truly wish to resolve, please have them contact me again with a valid solution. It would be great if the solution was listed plainly in an email versus a ticket system that is not working for me. I am very open to resolving if they are truly a legitimate company. It appears to be more roadblocks than solutions. They have my money and I am using all my time trying to get a small amount back that may not be worth the time, except to warn others about my experience.
Final Business Response /* (4000, 9, 2015/11/14) */
Dear [redacted],
Thank you for your reply.
We apologize for the inconvenience.
We had contacted you again for best solution, please keep communication there.
If you still can not open the link, please contact us at and with the title [redacted] from Revdex.com.
Looking forward to hearing from you.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/06/15) */
Dear [redacted],
We are really sorry for all the inconvenience may caused.
We have shipped your order out and offered you the detail information in the email..
Could you please check your email and reply us?
Thank you for your important...

feedback.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
DRESS LILY HAS FULLY REFUNDED MY PURCHASE BACK TO MY PAYPAL ACCT.

Initial Business Response /* (1000, 5, 2015/10/14) */
Dear [redacted],
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We need to...

confirm issue when customer ship the parcel back to us, and we had send you the return address and waiting for your reply for the tracking number, would you mind to keep communication at the support ticket?
Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service

I am rejecting this response because:  I have been waiting since December for my order.   I do not trust this company to refund my money within 7 - 14 days as they state below.   They tend to place blame on other organizations for delays as they mention here my refund could be delayed because of my credit card or other intermerdaries??   I have never received a response such as this from companies providing a refund blaming the card institution?   I would like to keep this claim open until my refund has been satisfactorialy received.   Please keep this file open an additional 14 days and follow-up with the business if necesary to check  on refund.Thank you, Ms. [redacted] (response below from vendor):Dear [redacted],Thank you for placing an order with us.We are really sorry that you did not receive your order.We have shipped out your order.The delivery informationcustomers: [redacted], shipping address: [redacted] , city: [redacted] state: California, zip_code: [redacted], country: US, phone: 5[redacted]Reference number: BJ14[redacted]3,shipping method: C[redacted],tracking site: [redacted] shipping date: December 21, 2016 02:29:22,estimated time: 10-25 business days, sku*quantity:19[redacted]01 * 1 , Please note the actual delivery time can be affected by peak shipping periods, public holidays, bad weather and other reasons sometimes.As a proof of good will, we decide to refund you 18.75USD to your account and you can continue waiting for your order.You can keep the item as a gift after you have received it.Please note it is a special gesture.Please allow 7 to 14 working days for the transaction to appear in your credit card account. This delay entirely depends on your credit card and its intermediaries.Thank you for your patience and understanding. Best Regards [redacted]Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 8, 2016/07/06) */
Dear [redacted],
Thanks for your message.
Your order was shipped out on XXXX-XX-XX .As it is long distance transport,the packages may be delayed by various factors.Thank you for your important feedback.
We have offered a solution for your case...

on email, could you kindly check your ticket and offer us a reply?
Yours sincerely
Dresslily Customer Service

Dear [redacted],Thank you for your message.We have arranged the full refund to you to show our good faith.And you can continue waiting for your order.Thank you so much for your understanding. Dresslily Customer Support Team

Initial Business Response /* (1000, 5, 2016/05/05) */
Dear [redacted]
Thank you for your important feedback .
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order [redacted] , we have shipped out, we have sent an email to you...

to state the detail information and offered you the solution.
could you please kindly check your email?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/03/14) */
Dear [redacted]
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We has followed your case and send email to you to solve this...

problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have yet to receive an email from this company this cannot agree to these terms. I also tried checking my spam folder. Please attempt to resend the email and I will take a look at it.
Final Consumer Response /* (3000, 9, 2016/03/15) */
I found the email and have accepted the terms offered by the seller.
Final Business Response /* (4000, 11, 2016/03/16) */
Dear customer,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear [redacted]
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your...

case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Best Regards
Dresslily Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was issued a full refund 21 days after the original charge.

Initial Business Response /* (1000, 5, 2015/08/19) */
Dear [redacted],
We want to say thank you for providing us with important information about your situation. We are willing to help for this issue.
We have only take you the order amount and there is no additional charge,please contact your card...

bank and work with us for this issue.
It is not our purpose to cheat our customer.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did make another charge of $1.03, then I got charges from other sources that I never made purchases. This has only happened with this company when I made this purchase on August 13, 2015. They want me to take a picture of the fraud and send it to them. I will not trust to do anything online with them anymore. They can contact my bank directly and do a three way conference call with all of us.

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear [redacted],
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a...

solution in the ticket. We are waiting for your reply.
Could you please answer us ?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 5, 2016/05/04) */
Dear [redacted]
Thank you for your important feedback .
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order [redacted]98CN and [redacted]14CN, we have shipped out, we have sent ...

an email to you to state the detail information .
could you please kindly check your email?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

Initial Business Response /* (1000, 8, 2015/11/13) */
Dear [redacted],
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your...

reply.
Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

Dear [redacted], Thank you for your kind reply. As we have mentioned in the Ticket system,please note: Any and all return shipping fees will be at customer’s expense and are non-refundable. Also,we have sent 20USD cash coupon to your account as a good will for the return shipping fees on Feb 28,please kindly check it again on your account.We are sincerely hope that the solution we offered you was to your satisfaction.Thank you for your understanding. Best Regards Dresslily Customer Servicehttp://www.dresslily.com/

Initial Business Response /* (1000, 5, 2016/03/03) */
Dear customer
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to...

you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the request for me to take pictures of the product and maybe gat credit for future purchases is unacceptable.
I would like to get my money back
Final Business Response /* (4000, 9, 2016/03/10) */
Dear customer,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We have arranged full refund for you, please kindly wait 3-7working days then kindly check your original account which paid for this order.
Thank you for your time again.
Best Regards
Dresslily Customer Service
Final Consumer Response /* (4200, 11, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for ypur ubderstanding.
The credit card that I paid with is no longer active please let me know what else can be done.
Thanks