DRF Trusted Property Solutions

The installers were quick, competent, helpful, and courteous They explained the systems and gave advise on maintenance and purchasing salt for the water softener

Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Dear Ms [redacted] , DRF Trusted Property Solutions cares about each and every one of our customers; complete satisfaction is always our goalWe are sorry to hear that you are not happy with your current situation and appreciate the opportunity to try and make things rightWith over five star online reviews, the experience you're describing is not at all typicalIt is rare we experience an un-satisfied customerWe will be contacting you within the next hours to assist you with your current situation Sincerely, DRF Trusted Property Solutions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Stated they would contact me within hours, It has now been days since the 2/12/response from DRF on this website, and they have not even once attempted to call myself or my husbandWhile I have no proof that I paid for the reverse osmosis system (as stated, it was a gift), they also have no proof that the plumbers performed their task correctly, and as I am not a plumber I don't know what it is supposed to look likeThe plumbers did install the one single part that GE had sent to me, which resulted in SOME water coming out of the faucet, which was an improvement to NO water coming out of the faucet, but the leak in the faucet remainedUpon calling GE to get further insight on 2/2/15, they indicated that the drainage hose was incorrectly installed if there were any severe dips or loops, (which there was a very large dip in the drain hose), and that was the most likely culprit of the leak since it is a gravity-fed system and any obstruction of the drainage hose would result in the faucet leakingFurthermore, the 1/6/date was supposed to have been no charge in the first place because the only plumber who did the job, ***, had told me that due to the defective part it would still be considered part of the initial installation and the service charge waivedThis was noted in their system when I called to schedule that 1/6/date, but when they had to reschedule to the 1/12/date that note had somehow been lost from their system Upon calling Ecowater, I inquired about pricing they would charge for the same install and was quoted $250-300, which is a HUGE difference from the $I was charged by DRFThat is price-gouging There is also yet another reschedule that occurred between the 1/and 1/dates they neglected to mentionWhen they rescheduled the 1/12/date, it was originally set for Saturday, 1/24/and they called on the 23rd saying that due to an oversight in their scheduling, the plumber who was supposed to come out on the 24th was on vacation until the following Monday, 1/26/14, thus, they rescheduled one single appointment times! Being grossly overcharged and then given the run-around with scheduling should be unacceptable business practiceWe are still waiting for a refund I have photos and video of this blight I will gladly provide if necessary Final Business Response / [redacted] (4000, 14, 2015/03/18) */ The customer's issue is with the manufacturer of the Reverse Osmosis system, which is GEWe did not manufacture nor did we sell the system to the customerThe customer should present her concern to GE since the faulty part was the source of the leakGE is not taking responsibility for the leak because the system is not under warrantyWhen an item is no longer under warranty, the manufacture holds no responsibility for a part failureAs a result, the customer is attempting to hold DRF responsible The customer also has an issue with our pricing, however, as stated in our previous response, she was given the quote prior to installation and could have declinedThe customer agreed to the quoted price and therefore, the installation was completed Ms [redacted] has declined our goodwill gesture to refund $to her and countered by requesting $Ms [redacted] should contact GE for further assistance in this matter and our offer to assist the customer by refunding $stands Final Consumer Response / [redacted] (4200, 16, 2015/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The source of the leak was not the result of a faulty part, as the faulty part was in fact replaced by DRFI have spoken to the manufacturer, GEAccording to my conversation with GE, the drainage hose was not properly installed which resulted in the leak and subsequent damageDRF is responsible for the installation, and the improper installation was the source of the leakWhether the product was under warranty or not has no bearing on DRF's negligence in this particular matter I am also upset by the lack of concern at how many times one single appointment had to be rescheduledDRF's constant failure to follow through in a timely manner has resulted in much wasted time and frustration on my end, and doesn't seem like a very good business practice I still feel that a $refund is reasonable as DRF is responsible for faulty installation, and also responsible for consistent rescheduling of one appointment and wasting my time I feel taken advantage of when it comes to the pricingYes I agreed to the pricing because I didn't know any betterI was referred to DRF by [redacted] for the installation, and I (apparently incorrectly) assumed that they would not refer me to someone who would price gouge me

I write to express my deep appreciation for the courteous support and meticulous work that I have received on 4/20/from Rich and Anthony, the two associates from DRF Trusted Property Solutions, who came to my house to replace two toilet bowls and install two new replacementsDedication to customer satisfaction, professionalism, and graceful patience distinguish their work; their clework is admirableIn my opinion, Rich and Anthony bring credit not only to DRF Trusted Property Solutions as an institution, but to those and especially to those, who directly support themThe newly installed toilet bowls functioning flawlesslyI am grateful to them both, and I wish them success in everything they do

The installers were professional, clean and very polite They asked all the right questions, explained their process as they completed the work and were very efficient and organized I would recommend them to anyone needing a plumber

Very professional crew, explained everything they were going to doWhen finished installing the [redacted] Tankless Water Heater, Mike Pexplained how to operate the unit and preventive maintenance requirements

Excellent, on time, friendly, did the installation quickly and left the job site in spotless condition

Quick and efficient job

Rich, the plumber and Alex, did a great job installing my new water heaterThey arrived at the ETA promised and they were efficientRich was knowledgeable and explained the process and gave good recommendations and safety tips Thank you, B.M

DRF came out to install a kitchen faucetMatt Bprovided great service and did excellent work in a timely mannerI would definitely use this company again

We had a water heater replaced by DRF through [redacted] ***Joe and Dennis were very professional and did an excellent jobI would highly recommend them to anyone

What a wonderful company and Mike the plumber and is assistant, Ryan were fantastic To have such a polite, helpful and knowledgeable professionals during an expensive home repair was refreshing He answered all my questions and took the time to explain the new hot water tank to me in a way that I could understand it I highly recommend Mike and this company Thanks for restoring my faith in honest repair people!

DRF Trusted Property Solutions just installed my gas hot water heater and I am SO pleased! (Haven't had hot water for months.) Because of [redacted] s month 0% financing plan I was able to get the heater todayTom Rand Bill were prompt, courteous, extremely knowledgeable and took the time to answer all my questions, as well as explain how the new heater worksI also received several phone calls from DRF throughout the day notifying me of arrival times, etcThey are a family owned business and it surely showsI was so impressed with their expertise, neatness and thoroughness in making sure everything was up to code, that I WILL be using them again in the futureThanks for a great experience!!!

Initial Business Response / [redacted] (1000, 5, 2014/12/30) */ On August 13,we installed a tankless unitMrs [redacted] purchased the contractors package which does not include a free flushIn an act of good faith DRF approved one free flush on December 8,The annual cost for this process is $We did advise Ms [redacted] that moving forward she will be responsible for that costOur customer service department is scheduling an appointment that is convenient for Ms [redacted]

Andy Gnd Nick installed a water heater for me todayThey were very professional and courteous

Andy Gand Nick were very professionalWhen they arrived to install the water heater I purchased over the phone the night before from [redacted] (DRF is the retailer's water heater installer), they learned the model was too tall to properly connect to the existing ventilation system though the furnance chimneyIt was a relief that Andy had another model on the truck that would fit (DRF always carries spares he says) and the installation did not have to be rescheduled because the old water heater was leaking badlyThe quote for the new model was lessInstallation went smootly and clewas spotless, which exceeded my expecationsAndy walked me through the features on the new water heater and answered all my questionsExtremely satisfied with the installation

Thank you for your feedbackOur plumber provided you with the proper up to code installation of your water heaterThe inspector’s deduction that your home failed inspection was not due to DRF’s installation, but a previous installation that was not conducted by DRFThis pre-existing condition with your chimney (regarding a high efficiency furnace that was not up to code properly with the chimney) was not within the scope of work performed by DRF This is an issue that requires an HVAC company for installation and is understandably outside of the scope of plumbingWe are happy to help refer you to a company that can assist you with this installationTell us why here

Tom Rand his associate Bill came to our house to install a hot water heaterThey were the consummate professionals and got the work done quicklyTom was very professional in his work and interactions with us but did have time to show us a more personal side to himHe made us laugh a few times while stopping to talk to us while going in and out of the houseWe would recommend him to anyone!

I was extremely happy and satisfied with the service provided by DFS Trusted Property SolutionsI woke up to a water heater bursting at the seams and water all over the basementI went to [redacted] and put in an order for a water heater purchase and same day installation at 9:am 07/21/By 12:pm the water heater was installedThe plumbers Andy G and Noe Pwere simply amazing, professional and very efficientDFS Trusted Property Solutions obtained the permit needed for the work doneI would highly recommend this company and these men to my friends, family and colleagues

Andy Gand Ty were prompt, friendly and very straightforwardWe needed a water softener replaced the same day and it was a smooth process from start to finishEverything was explained clearlyVery happy with their service!

We appreciate your feedback and have been in touch with you regarding your complaintFrom what we gathered from you, we understand that you are happy with the services that have been provided to you and have scheduled additional plumbing services from DRFWe look forward to serving you in the future