DRF Trusted Property Solutions

Kevin and Tyler did a great job on the installation

Excellent customer service by Tom R & Anthony! The installers were polite and efficientHighly recommend this company for water heater and water softener

On the Sunday night of June 28th I discovered my water tank was leaking On Monday, June 29, I went to local big box store to purchase a new tank and they Connected me to DRF Tom R and Pete came to my home about an hour later and installed the new tank Tom took time to explain why he had to replace saddle valve along with a couple of other things He was very professional and was patient with me asking a number of questions They completed the installation in a timely manner and cleaned the work area before leaving

Albert and Anthony installed both a ejector and sump pump for meThey did a great job, were knwledgable friendly and efficient!

DRF was recommended by The *** ***'s web site for installationKnowledgeable Customer Service, easy and flexible schedulingThe installers explained the install process and when completed, explained the features of the new hot water heaterFrom the first contact with their Customer Service Deptto completion of installation, a great business to use

We had a water heater installed by
Andy and Logan todayTheir work was well done and done quicklyThe entire process went very smooth and I would recommend them to others

Andy G and his helper, Noah, did an excellent job in installing our new toilet, in spite of some complications They presented themselves well, worked efficiently and were very neat along every step in the process I would recommend them for a similar job in the future

Antuan and Jake were on timeThey were polite and efficientThey left the area cleanThanks

I was very impressed at the professionalism of the two representatives from DRF Trusted Property SolutionsThey were Kevin and Noe When upon entering our home they were cautious of our flooring and walls to get the hot water tank into the basementAlso when they surveyed our old tank, they brought to our attention how out dated and dangerous our gas lines wereNot only did they install our new tank, they also took the time to bring up to code our old and outdated gas lineEven when the job was complete, they cleaned up any remaining debrisTwo of the most courtesy and professionals, I have ever dealt withThank you to DRF

Tom and Tom were very helpfulThey installed our new hot water heater with no issues, no mess, and were very efficientThey listened to our concerns and talked to us about other plumbing systems in our home as well

Detail oriented and professional pays attention to rules and regulation ensuring things get done right the first time
Extremely happy with end result, highly recommend

Kevin and James did a great jobboth were well informed, very clean and tidy with replacing my water heater and made sure I was satisfied with the result

Initial Business Response /* (1000, 5, 2014/07/23) */
On July 22nd customer ordered a new water heater, DRF was out on the same day to have it installedWe arrived at the home at 4:in the afternoon, after several attempts we determined the unit itself was defectiveOur dispatcher
confirmed with Ms*** we were in route at 7:05am, she was successfully installed with a new water heater
Initial Consumer Rebuttal /* (3000, 7, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There seems to be totally no remorse or even financial reimbursement for the inconvenienceNot to mention there scheduling of prior commitments for Wednesday am
Additionally, the mess that was left by the technicians was absolutely unconscionable with yet again a pitiful apology
Shame

Antwan Cand Andrew Mcame out to fix my hot water heater the week before Christmas They were super friendly and walked me through the whole process before and after the heater was replaced They had to replace not only the water heater but also the piping, since the heater was so old They were there through lunch but never stopped to eat I even offered something to drink and they politely declined They were very happy friendly people, and I would recommend them in a heart beat Thanks again!

We purchased a hot water heater @ *** *** and had it installed the next day
The servicemen were Rich P& Jake They were professional, did a nice install in a timely manner and cleaned up their messWe were very satisfied

Andy Gand his assistant (Noe P.?) did a great job! They were on time, clean, respected the house/property and were very efficient Went from a gal Bradford White to a gal Rheem so there was a little bit of rearranging They handled the job with great ease and were completed in about 1/hrs Really appreciated their work!

Rich and Alex installed a water heater and were very efficient andprofessional and courteous I definitely recommend them There was a problem with scheduling but it wasn't their fault

DHR installed a water heater last week Customer service was very helpful We scheduled my service for the same day Tom R and his helper James were very professional and communicated well about what was needed They were efficient and cleared the old water

The guys, Rich and Tom, arrived as promised, did a fine job of installing a new water heater and then removed the old heater and waste

Albert & Anthony - high level of professionalism, worked quickly and confidently