DRF Trusted Property Solutions

I highly recommend DRF Trusted Property Solutions if you need a plumber Matt and Logan addressed my plumbing issue promptly, professionally, and took the time to explain and answer any questions Both men were trustworthy and wonderful to work with

Antwan and Tyler from DRF Trusted Prooperty Solutions came out and did some work for The Home DepotThey were super friendly, timely and very effective in doing what they doIf we have more work done, we would request them specifically

its not every day that you meet two exceptional individuals that restores your faith in the service profession.ANDREW AND RYAN just did that when they replaced the water heater in my housethey did the job as if THIS IS THEIR OWN HOUSE.their performance is one that is beyond and above and is exemplary I salute both of them for doing a magnificent job congratulation DRF for finding these two VERY FINE EMPLOYEES!!! I am indeed a VERY SATISFIED CUSTOMER!!!

Customer service was very helpfulThe plumbers Andy Gand Noe was very professionalthe job was fast, clean and done right

Very good experience with Tom, Junior, and the company in general. Very fast, polite, and very clean. Had new water heater in place and working without issue. Also removed the old unit as well. Thanks again.

Tom R and Shane who helped him did a great job! Tom and Shane were both very professional, courteous and was very tidy when the job was completeThey showed me how to work all of my new appliances and were very thoroughGreat Job Guys! Thank you so much!

Professional, fast installation of water heaterVery thoroughNo mess, no damage to walls or furnitureExplained everythingAbsolutely satisfied

I had DRF service technicians Jesse and Tyler come out today to install new water heater They were prompt, actually early which was great They first surveyed the area and explained what was going to happen and what they needed to do in order to install new water heater They were done in about an hour or so and cleaned up after themselves by wiping floor in area they were working They explained clearly the work they performed, how to turn off water, gas, and new water heater They asked if I had any further questions and the ones I did have they answered Definitely would recommend DRF and especially Jesse and Tyler

The problem this customer is experiencing is not due to a defect in the water heater that was installed, an incorrect installation, or the improper product being installedWe advise customers with a well water supply that there is a possibility of an odor as a result of the minerals in the water reacting with the standard magnesium water heater anode rodOptions to avoid/correct this condition include replacing the anode rod with one made of non-reactive materials, bleaching the system, or consulting with a well companyDuring the sales call with the customer on Saturday, 10/31/2015, our representative read our standard waiver relating to well water and anode rod replacement optionThe waiver explains the possibility of a smell because the property is on a well and that replacing the rod could be discussed with the plumber at the time of installationWe have reviewed our recording of the sales call and have confirmed that the waiver was read to the customer, and that the customer acknowledged and agreed to itWe installed the new water heater the same day; our installation passed inspection by the Village on 11/4/On Saturday, 11/28/the customer called us regarding an odor in their hot water and we scheduled a service call for Monday, 12/1/The customer was advised that since this appears to be a well water issue relating to the anode rod and most likely not an installation issue, an $charge for the service call would applyThe customer subsequently cancelled the service callTo correct this customer’s hot water odor situation, our recommendation is that the anode rod be replacedIn our experience, this action mitigates the problem in the majority of cases

AndyG was part of a team of installers for DRFHe and partner Noe installed a water heater purchased from Home DepotThey did a superb job of installation, cleaned up afterwards, and took the previous heater awayThey did it efficiently and competently, furnished instruction on use and maintenance, and departed

Our customer service representative advised that you may need a special pump The brand of water heater pump was not available and with the pump it would take hours to complete the flushThis was the reason for the price Be that DRF wanted to assist the customer as best we could given the circumstances, such as try to do a flush without the pump, our plumber looked at [redacted] videos to see if there was a way to bypass the pump that was needed and complete the flush for the customer Unfortunately, that was not possible Regarding the $charge for the service call Although the plumber was unable to complete the flush that day the $is still charged because the plumber was dispatched to the customer’s home, he quoted for the work and the plumber was on the phone with Rheem for over minutes during the service call We hope this customer further understands the circumstances of the situation and that DRF has always had the best interests of the customer in mind

Their schedulers were friendly & made the process quick & easy Their dispatchers were amazing; the day of my appointment, they called to keep me informed of when my technician would be arriving, provided his name, & the description of the vehicle he would be arriving inThe technician was professional, timely, & kept the work area super cleanThis was my second time using them, & I'm glad I didDRF did a great job!

did a great job very neat

workers were friendly, efficient and quick complete satisfaction

Tom R and Bill were very professional and did a wonderful job installing my new water heaterThey took the time to go through everything with the operation of the unit

DRF came out to remove an old kitchen faucet and replace it with a new one They were on-time, quick and answered all my questions I will be calling them again when I need a new line put in for the dishwasher

Tom R and Donavan were the epitome of professionalism ! Nuff said

Mike and DRF did a great job with a difficult install of a water heater in my home

Jesse and Josh from DRF appeared on time to remove and replace a toilet
Prompt, courteous service

Tom R (and plumber's apprentice Tom) installed my new Water Heater today I was very pleased with the work as well as the level of professionalism They were courteous and patient as I viewed the work and asked questions