Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSince this date has not come to pass yet, I pray the DR Horton keeps working on my house and we are able to close on 1/20/I understand that all factors can not be controlled but communicating that to me would help with the frustrationThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The bulilder has reached out to and did a walk through and acknowledge the problems but have not corrected the problem which is cover under warrantyUntil the builder has completed the repairs as stated in the contract this will remain a problem Regards, [redacted]
Drywall repairs were started Friday, December and should be completed early this week The local Construction Manager is meeting with the homeowner to resolve any additional items
Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regard to the above-referenced complaintUpon receive of the complaint we verified that we had an open request for service for Mrs [redacted] homeOur Customer Service Manager, [redacted] *** met Mrs [redacted] today Tuesday, October 20thWe have completed some of the items from the service requestMrs [redacted] will provide us with availability dates to reschedule an appointment for pending items, we will accommodate pending service repairs on Saturdays if homeowner is not available during the weekWe appreciate the opportunity given to look into and ultimately address our homeowner’s concern and will provide an update once all items have been completed
Complaint: [redacted] I am rejecting this response because: [redacted] will not answer the following question, same response.Why did they not tell the truth to an year old Veteran, that the appraisals were coming in $40,over list price? Also [redacted] received the appraisal on May 30th and we did not received it until June @ 4:PM, sixteen days later Regards, [redacted]
We are trying to schedule an aptwith them at Atlanta Flooring since they do not want to meet at their home We are trying to schedule this aptfor October 6th at 10:a.m Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: This is not accurate informationWe have where the warranty guy [redacted] wrote that hewould send someone to repair the garage because the wood is crackedAs far as the flashing goes they never repaired the flashing they kept telling us they were coming in JulyNo one ever showed up Regards, [redacted]
The home at [redacted] passed all municipal inspections and received a “Certificate of Occupancy” (CO)We are currently addressing the homeowners warranty service request (WSR) and will resolve the warrantable items as soon as possible for our customer
[redacted] Re: Revdex.com Complaint ID [redacted] Dated September 30, 2015Dear [redacted] ***D.RHorton, Inc("DRH") is in receipt of the rejection that Ms [redacted] submitted regardingthe above referenced complaint sent to the Revdex.com ("Revdex.com")Ms [redacted] furtherstates that she was not given a list of preferred contractors, she indicates that she still believes D.R.Horton liable for costs and also states that she believes she has structural damage to the kitchenislandPlease let this letter serve as DRH's final response to Ms [redacted] rejection and complaint.The residence located at [redacted] ***, the ("Property")is the second home purchased by Ms [redacted] The first D.RHorton home she purchased was on [redacted] on or about July 19, Prior to this incident,Ms [redacted] has submitted at least three (3) warranty claims to D.RHorton on her current home.She has experience with the process and procedures that are required of anyone who purchases aD.RHorton home, and is well aware of the information available to her in addition to her rightsto warranty repairs.D.RHorton disagrees with Ms [redacted] position that she was not given a list of preferredcontractorsAt or near the closing on her Property, D.RHorton conducted a new homeownerorientation with Ms [redacted] where the warranty process was explained and a warranty packetprovided to herShe acknowledged by her signature that she received all warranty paperwork.See the enclosed documentationThat warranty paperwork clearly instructs homeowners tocontact either D.RHorton or the original subcontractor if there is a problemFor some reason, inspite of all of this, in this case Ms [redacted] did not follow the warranty procedures she had previouslyfollowed for other repairsInstead, she selected a contractor of her own choosingThis denied [redacted] ***[redacted] **D.R Horton and its original contractor the legal right under Nevada Revised Statutes, Sectionet al., to inspect and repair the issue for which she is now seeking reimbursement.Even though Ms [redacted] did not give D.R Horton or its original subcontractor the first rightto inspect and repair the problem, as a courtesy, D.RHorton still sent out one of its ownrepresentatives, and a representative from its original subcontractor, Rising Sun Plumbing (RSP),to look at the problem after the factFrom this inspection it was determined that the contractorhired by Ms [redacted] had done substandard work that did not repair the problemAt no cost to Ms[redacted] RSP made the appropriate repair to her kitchen faucetIn addition, D.RHorton sent toMs [redacted] an additional warranty sticker to address her complaintPlease see attached documentsoutlining Ms [redacted] complaint, the work completed at no charge, and the signed copies for allwarranty paperwork.As stated previously, after the various warranties expire, it is the responsibility of theHomeowner to maintain all items within the homeWhile the Structural Warranty runs for ten(0) years, alleged damage to a kitchen island is not a structural issue and is not included in theStructural WarrantyThe structural components of her home and what is covered in her yearstructural warranty are outlined in her paperwork.In summary, Ms [redacted] did not timely notify D.RHorton of the problem with her faucet,even though she was well aware of the warranty procedure and had followed it at least three timespriorInstead, she called outside plumbers who, as it turned out, did substandard work that did notrepair the problemD.RHorton should not be held responsible for those costs, or any damageresulting from the work of the outside plumberHad she called D.R Horton initially, the problemwould have been correctly repaired without any cost to herAs such, D.RHorton is denyingrequest for reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however it is not satisfactory to me that the check was not mailed for nearly two weeks after they said it to beWe had to file a complaint against them first, then they sent the check almost a week later and stated that it was computer error Regards, [redacted]
Thank you for the opportunity to further respond regarding this matterOur area construction manager for D.RHorton's Phoenix Division has an appointment to meet with the homeowner at the home on Tuesday, July 19, to evaluate the claim We honor our warranties and are confident that a mutually acceptable resolution of this matter can be reached directly with the homeowner Let me know if you have any questions or desire additional information [redacted] DR Horton-Phoenix Vice President of Construction
Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint I apologize for the difficulties [redacted] feels she has encountered while attempting to resolve her concerns I assure you that DRH strives to provide quality service.It is my understanding that [redacted] successfully closed on this property on or about December 30, [redacted] has contacted the division regarding the garage door to her home previously through a customer service request As a result the division is in communication with [redacted] in order to move towards resolution to her request.I appreciate the Revdex.com providing me with an opportunity to respond to [redacted] ’s complaint and its attention to this matter
DHI Mortgage Company, Ltd., (“DHIM”) appreciates the opportunity to respond to Ms [redacted] concerns DHIM strives to provide excellent customer service and we are disappointed that Ms [redacted] experience was not what she expected or deserved The [redacted] were under contract for the purchase of the subject property on 3/16/ That contract was contingent upon the sale and closing of their current residence in Colorado The original closing date on the contract was May 29, At the [redacted] request, DHIM attempted to have the loan approved so that the [redacted] could close earlier in the month of May On May 4, 2015, [redacted] Gulf Coast Branch Manager e-mailed all DHIM parties involved in the [redacted] transaction along with the [redacted] Real Estate Agent, [redacted] to make sure that everyone understood that DHIM would not schedule a closing date until the loan was approved and all conditions were cleared On May 6, 2015, the loan was credit approved with minor conditions, of which would have been taken care of at the time of closing The last condition was documentation from the borrower Mrs [redacted] informed DHIM that she had the required documentation however, she would not provide it until DHIM advised her how all the inconveniences could be “resolved” The resolution offered by DHIM was to close the loan as quickly as possible, weeks early That resolution was not acceptable and on May 7, 2015, Mrs [redacted] sent an e-mail withdrawing her loan application The lending process is sometimes very frustrating and stressful DHIM understands those frustrations and worked hard to accommodate the early closing for the [redacted] and apologize for any miscommunication and additional stress the process may have added to their move As DHIM is not a party to the purchase contract we are unable to assist with the [redacted] request for the return of their earnest money deposit [redacted] [redacted] Assistant National Resolutions Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The tiles have been removed from the bathroom and kitchen, the to has been removed and now someone needs to remove the carpet from the hall to see how large the crack is in the foundation I have been told this is going to be a long process They are having someone come out a Week from from Monday to do a hydrostatic testing for a water or sewage leek and a [redacted] Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:All pending items are not completeThe air unit has not been chargedThe window sill was damaged during past mold removal from wall do to back door leakingWindow sill still needs properly painted or replacedBack door trim was cut to short and needs replacedWe are still waiting on these pending itemsI would hope that before submitting a response the company would at least verify their response is accurate [redacted]
The Atlanta Customer Service Manager has reached out to Darren Heath today asking to meet with him on Thursday, September 3rd to find a resolution for his issue Mr [redacted] requested the meeting be combined with Mr [redacted] his neighborWe are waiting for his response on the proposed date and time Thanks [redacted]
We appreciate the customer making us aware of their concerns and their patience in this matterWe have spoken with the division and all materials have been ordered for the remaining tile work, and upon receipt, an appointment will be scheduled at the customer's convenience to complete the install
Mike [redacted] , Construction Manager for Montgomery and Tuscaloosa, met with Mr [redacted] on Friday 05/22/to discuss his concerns and issues Generally Mr [redacted] has had a good experience with D.RHorton with the exception that the contractors for the flooring company were unable to communicate well in English We will handle this situation for the remaining work orders by having a supervisor for the flooring company, who speaks English, be at the appointment From this meeting on 05/22/15, we are issuing work orders to address flooring, tile and grout issues including the stretching of the upstairs carpet We also will be issuing work orders to address a cabinet issue and heating/cooling issue These work orders address all of Mr [redacted] current concerns The work orders will be a priority and will be scheduled to be completed by Friday 06/05/ Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DR Horton did replace the counter top on Friday as scheduled This complaint is resolved although I’m sure there will be more from this group They are very difficult and aren’t very customer-friendly Thanks for your help.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSince this date has not come to pass yet, I pray the DR Horton keeps working on my house and we are able to close on 1/20/I understand that all factors can not be controlled but communicating that to me would help with the frustrationThank you Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The bulilder has reached out to and did a walk through and acknowledge the problems but have not corrected the problem which is cover under warrantyUntil the builder has completed the repairs as stated in the contract this will remain a problem Regards, [redacted]
The check to reimburse the customer for the water bill will be cut and mailed to the customer on 12/8/
Drywall repairs were started Friday, December and should be completed early this week The local Construction Manager is meeting with the homeowner to resolve any additional items
Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regard to the above-referenced complaintUpon receive of the complaint we verified that we had an open request for service for Mrs [redacted] homeOur Customer Service Manager, [redacted] *** met Mrs [redacted] today Tuesday, October 20thWe have completed some of the items from the service requestMrs [redacted] will provide us with availability dates to reschedule an appointment for pending items, we will accommodate pending service repairs on Saturdays if homeowner is not available during the weekWe appreciate the opportunity given to look into and ultimately address our homeowner’s concern and will provide an update once all items have been completed
Complaint: [redacted] I am rejecting this response because: [redacted] will not answer the following question, same response.Why did they not tell the truth to an year old Veteran, that the appraisals were coming in $40,over list price? Also [redacted] received the appraisal on May 30th and we did not received it until June @ 4:PM, sixteen days later Regards, [redacted]
We are trying to schedule an aptwith them at Atlanta Flooring since they do not want to meet at their home We are trying to schedule this aptfor October 6th at 10:a.m Thanks [redacted]
Complaint: [redacted] I am rejecting this response because: This is not accurate informationWe have where the warranty guy [redacted] wrote that hewould send someone to repair the garage because the wood is crackedAs far as the flashing goes they never repaired the flashing they kept telling us they were coming in JulyNo one ever showed up Regards, [redacted]
The home at [redacted] passed all municipal inspections and received a “Certificate of Occupancy” (CO)We are currently addressing the homeowners warranty service request (WSR) and will resolve the warrantable items as soon as possible for our customer
[redacted] Re: Revdex.com Complaint ID [redacted] Dated September 30, 2015Dear [redacted] ***D.RHorton, Inc("DRH") is in receipt of the rejection that Ms [redacted] submitted regardingthe above referenced complaint sent to the Revdex.com ("Revdex.com")Ms [redacted] furtherstates that she was not given a list of preferred contractors, she indicates that she still believes D.R.Horton liable for costs and also states that she believes she has structural damage to the kitchenislandPlease let this letter serve as DRH's final response to Ms [redacted] rejection and complaint.The residence located at [redacted] ***, the ("Property")is the second home purchased by Ms [redacted] The first D.RHorton home she purchased was on [redacted] on or about July 19, Prior to this incident,Ms [redacted] has submitted at least three (3) warranty claims to D.RHorton on her current home.She has experience with the process and procedures that are required of anyone who purchases aD.RHorton home, and is well aware of the information available to her in addition to her rightsto warranty repairs.D.RHorton disagrees with Ms [redacted] position that she was not given a list of preferredcontractorsAt or near the closing on her Property, D.RHorton conducted a new homeownerorientation with Ms [redacted] where the warranty process was explained and a warranty packetprovided to herShe acknowledged by her signature that she received all warranty paperwork.See the enclosed documentationThat warranty paperwork clearly instructs homeowners tocontact either D.RHorton or the original subcontractor if there is a problemFor some reason, inspite of all of this, in this case Ms [redacted] did not follow the warranty procedures she had previouslyfollowed for other repairsInstead, she selected a contractor of her own choosingThis denied [redacted] ***[redacted] **D.R Horton and its original contractor the legal right under Nevada Revised Statutes, Sectionet al., to inspect and repair the issue for which she is now seeking reimbursement.Even though Ms [redacted] did not give D.R Horton or its original subcontractor the first rightto inspect and repair the problem, as a courtesy, D.RHorton still sent out one of its ownrepresentatives, and a representative from its original subcontractor, Rising Sun Plumbing (RSP),to look at the problem after the factFrom this inspection it was determined that the contractorhired by Ms [redacted] had done substandard work that did not repair the problemAt no cost to Ms[redacted] RSP made the appropriate repair to her kitchen faucetIn addition, D.RHorton sent toMs [redacted] an additional warranty sticker to address her complaintPlease see attached documentsoutlining Ms [redacted] complaint, the work completed at no charge, and the signed copies for allwarranty paperwork.As stated previously, after the various warranties expire, it is the responsibility of theHomeowner to maintain all items within the homeWhile the Structural Warranty runs for ten(0) years, alleged damage to a kitchen island is not a structural issue and is not included in theStructural WarrantyThe structural components of her home and what is covered in her yearstructural warranty are outlined in her paperwork.In summary, Ms [redacted] did not timely notify D.RHorton of the problem with her faucet,even though she was well aware of the warranty procedure and had followed it at least three timespriorInstead, she called outside plumbers who, as it turned out, did substandard work that did notrepair the problemD.RHorton should not be held responsible for those costs, or any damageresulting from the work of the outside plumberHad she called D.R Horton initially, the problemwould have been correctly repaired without any cost to herAs such, D.RHorton is denyingrequest for reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however it is not satisfactory to me that the check was not mailed for nearly two weeks after they said it to beWe had to file a complaint against them first, then they sent the check almost a week later and stated that it was computer error Regards, [redacted]
Thank you for the opportunity to further respond regarding this matterOur area construction manager for D.RHorton's Phoenix Division has an appointment to meet with the homeowner at the home on Tuesday, July 19, to evaluate the claim We honor our warranties and are confident that a mutually acceptable resolution of this matter can be reached directly with the homeowner Let me know if you have any questions or desire additional information [redacted] DR Horton-Phoenix Vice President of Construction
Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint I apologize for the difficulties [redacted] feels she has encountered while attempting to resolve her concerns I assure you that DRH strives to provide quality service.It is my understanding that [redacted] successfully closed on this property on or about December 30, [redacted] has contacted the division regarding the garage door to her home previously through a customer service request As a result the division is in communication with [redacted] in order to move towards resolution to her request.I appreciate the Revdex.com providing me with an opportunity to respond to [redacted] ’s complaint and its attention to this matter
DHI Mortgage Company, Ltd., (“DHIM”) appreciates the opportunity to respond to Ms [redacted] concerns DHIM strives to provide excellent customer service and we are disappointed that Ms [redacted] experience was not what she expected or deserved The [redacted] were under contract for the purchase of the subject property on 3/16/ That contract was contingent upon the sale and closing of their current residence in Colorado The original closing date on the contract was May 29, At the [redacted] request, DHIM attempted to have the loan approved so that the [redacted] could close earlier in the month of May On May 4, 2015, [redacted] Gulf Coast Branch Manager e-mailed all DHIM parties involved in the [redacted] transaction along with the [redacted] Real Estate Agent, [redacted] to make sure that everyone understood that DHIM would not schedule a closing date until the loan was approved and all conditions were cleared On May 6, 2015, the loan was credit approved with minor conditions, of which would have been taken care of at the time of closing The last condition was documentation from the borrower Mrs [redacted] informed DHIM that she had the required documentation however, she would not provide it until DHIM advised her how all the inconveniences could be “resolved” The resolution offered by DHIM was to close the loan as quickly as possible, weeks early That resolution was not acceptable and on May 7, 2015, Mrs [redacted] sent an e-mail withdrawing her loan application The lending process is sometimes very frustrating and stressful DHIM understands those frustrations and worked hard to accommodate the early closing for the [redacted] and apologize for any miscommunication and additional stress the process may have added to their move As DHIM is not a party to the purchase contract we are unable to assist with the [redacted] request for the return of their earnest money deposit [redacted] [redacted] Assistant National Resolutions Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The tiles have been removed from the bathroom and kitchen, the to has been removed and now someone needs to remove the carpet from the hall to see how large the crack is in the foundation I have been told this is going to be a long process They are having someone come out a Week from from Monday to do a hydrostatic testing for a water or sewage leek and a [redacted] Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:All pending items are not completeThe air unit has not been chargedThe window sill was damaged during past mold removal from wall do to back door leakingWindow sill still needs properly painted or replacedBack door trim was cut to short and needs replacedWe are still waiting on these pending itemsI would hope that before submitting a response the company would at least verify their response is accurate [redacted]
The Atlanta Customer Service Manager has reached out to Darren Heath today asking to meet with him on Thursday, September 3rd to find a resolution for his issue Mr [redacted] requested the meeting be combined with Mr [redacted] his neighborWe are waiting for his response on the proposed date and time Thanks [redacted]
We appreciate the customer making us aware of their concerns and their patience in this matterWe have spoken with the division and all materials have been ordered for the remaining tile work, and upon receipt, an appointment will be scheduled at the customer's convenience to complete the install
Mike [redacted] , Construction Manager for Montgomery and Tuscaloosa, met with Mr [redacted] on Friday 05/22/to discuss his concerns and issues Generally Mr [redacted] has had a good experience with D.RHorton with the exception that the contractors for the flooring company were unable to communicate well in English We will handle this situation for the remaining work orders by having a supervisor for the flooring company, who speaks English, be at the appointment From this meeting on 05/22/15, we are issuing work orders to address flooring, tile and grout issues including the stretching of the upstairs carpet We also will be issuing work orders to address a cabinet issue and heating/cooling issue These work orders address all of Mr [redacted] current concerns The work orders will be a priority and will be scheduled to be completed by Friday 06/05/ Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DR Horton did replace the counter top on Friday as scheduled This complaint is resolved although I’m sure there will be more from this group They are very difficult and aren’t very customer-friendly Thanks for your help.Regards, [redacted]