I spoke with Ms [redacted] on Friday, June 3rd and have resolved the issueWe agreedto replace the foyer carpet with material from the master closet and replace the masterbedroom closet with new carpetIf you have any questions, please do not hesitate tocontact me
Complaint: [redacted] I am rejecting this response because:Originally [redacted] blamed [redacted] / Frontier and now they are blaming *** I have a year warranty and they need to stand by their year warrantyThere are neighbors who also have cracks in their driveway be aware that I am going to be contacting them and making them aware of how I [redacted] is taking responsibility for shotty concrete work I already contacted [redacted] and they are sending an inspector to make a evaluation on this I was also made aware the the electrical lines were put in way before I took ownership of the home Regards, Mary Roche
This issue has been addressed several times through the Revdex.com, emails and multiple conversations with the homeowner As the homeowner has indicated we have offered a solution that would completely remove the drainage swale from her property We feel that this is a fair solution for both parties and continues to be the only one we will offer since we feel that the swale is beneficial to the community Thank you, [redacted] Customer Service Coordinator [redacted]
The posted complaint is of an agreed non-warranty issueThe landscaping, including trees, shrubs, grass and flowers are not covered by any warrantyAs a service we went above and beyond the limited warranty and paid for a soil and over-seeding for this homeowner and a half years after homeowner settled on the homeMaintenance of grass, landscaping and grading is the sole responsibility of the homeownerWe offer no further action for non-warrantable items Thank you, [redacted] DR Horton - America's Builder! [redacted] ***
We have spoken with [redacted] and have agreed that we will proceed with the driveway repair, which will be scheduled and completed within the next few weeks once an appointment is confirmed with the homeownerWe appreciate the customer's patience in this matter and look forward to resolving the matter
I am rejecting this response because: Theis informaiton was already given almost verbattumThey were given a chance to come out inspect the work that had been completed and fix anythingThey said that they would not come outAgain you chose this customer I already have their info and your not willing to help with my request Regards,
As a courtesy, D.RHorton has agreed to be regrade and re-sod approximately 2’ inside of the property lineOur Customer Service Representative has referred [redacted] to [redacted] regarding missing insulation from the dishwasher as well as missing microwave vent filtersWe are uncertain whether he has contacted them to schedule an appointmentThe grout cracking in the master shower was repaired on 2/11/17, but unfortunately the cracks have reappearedWe will need to schedule a follow up repair to install siliconized grout under the shower seat and around the corner caddyThe customer expressed concern about the condition of the foundation, so elevations were taken on the foundation on 12/15/and it showed to be relatively flat at the timeElevations will be measured again on 3/15/to make a comparison after which we expect to repair the minor drywall crack in the kitchen ceilingOur contractors and vendors schedule appointments Monday through Friday from 8-and 1-pm
We have agreed to make the required repairs to this customer’s home, and they have already been contacted by our Customer Service departmentWe would like for them to retract their complaint at this time [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I would like you to address the issue of why did it take so long to receive receipt of work completion from the staff when they dug under my home, there seem to be no since of urgency even though [redacted] were probably paid for services by your company for work rendered Also, since my warranty is no longer valid by D.R Horton standards, why was work allowed to fix the grout in the home that does not match the original grout from the first time the tile was replaced and is very noticeable on half the floor and the bathroom? Your employee should not have offered this work to be completed if he was acquainted with the warranty policySo, now I have to call the other folks for warranty issues when your employee had the work done and the work was substandard So, the staff that completed work on my tile floor was it part of the other warranty policy or not? Because your employee set up the work to be doneAnd, I don’t think it was HUD, because I did not call them Also, is it your policy to complete work and no receipt for completion of work is not given to the home owner until it’s ask for the receipt by the home owner? Also, your statement of "during the inspection process instructions were provided to the homeowner regarding contacting and requesting a Fact Finding Inspection by the RWC" is not true, your employee [redacted] met with us twice and did not mention nothing of the fact, [redacted] inspected the home, not AdolfIt was not until we finally had the opportunity to speak with Adolf after asking who was Ken’s boss that we received that information along with the late receipt for the work completed under the home and information about HUD via e-mail Let’s be truthful and compassionate, your staff made an error, if they would have addressed this issue before we would not be speaking to you at all, we would simple follow the guidelines given and not after the fact to reach where we are at this time I am asking you to fix my floor to what it was before your employee authorized the work to be done and we will seek some kind of assistance from HUD, but after conversations, this seems to be challenging as well, thanks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted]
Below is the list of items that I went over with the homeowner when I met them at their house this morning This is for the purpose of you responding to the Revdex.com All items should be completed within weeks from today, if not sooner· Finish toekick on cabinets in Jack and Jill bath—item left from septic back up · Paint touch ups in front bedroom (homeowner will supply paint)—item left over from s/r repairs due to septic back up · Loose ½ wall at top of stairs—new items discovered since moving in · Caulk around tubs and shower—new item discovered since moving in · Caulk behind door at left hallbath—new item discovered since moving in · Towel ring missing at left hallbath—new item discovered since moving in · Grade, add soil, and sod around septic—item left after digging due to septic back up · Remove 2Xfrom ground at back steps—new item discovered since move in [redacted] will be scheduling all repairs and keep in contact with the buyer Thanks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.DR Horton's representative has only offered to once again inspect the issues, an action that has been taken multiple times before and that was declined as unnecessary by the warranty representative at our last visit Now that the business has been caught refusing to pay their subs to take the time to do the work in a quality way, their offer is to look at and consider doing the work The building supervisor has made it clear in his emails that they will not commit to doing the work It is true that I took a few days to respond to his most recent email This was necessary to arrange for our next courses of action should the business continue to waste our time and/or refuse to fulfill their obligation to complete the work I am working to set up a meeting with the building supervisor and warranty representative, as the building supervisor has threatened to simply close the work order unless that step is taken DR Horton's threats and strong-arm tactics do not support that they actually care about rectifying the situation Regards, [redacted] ***
Complaint: [redacted] Thank you for your response, even though it is a month since I've reached out to Revdex.comI did speak with someone from the Atlanta warranty office todaySee attached phone screen shot.The work was scheduled to occur Friday and MondayHowever only vendors have shown up, two vendors rescheduled and multiple have not calledWeWe took off two days fromm work, again, yet will need to take additional days***, our representative, even commented that he didn't schedule the PaintersHis response was that the email never did go throughSo, no our work is not doneIf necessary I can also scan copies of the work that still needs to be done Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below The builder started working on the proposed resolution on January The workers tore-down the walkway on January Replaced the walkway on January As of today February the workers have NOT installed the French drain, have NOT re-grade the swell NOR tie downspouts into the drainThe proposed resolution is not complete I understand we have had inclement weather but I haven’t received a call notifying me when the work is to be completeTherefore, I am not accepting the response made by the business to resolve the complaintI have attached some photos with the current status / [redacted] Style Definitions */ Regards, [redacted]
Ms, [redacted] signed a purchase agreement for a new home in Charlotte NCThe contract stipulated that she needed to obtain full loan approval for a mortgage loan within days of contractMs [redacted] , remained under contract for approximately months while she attempted to acquire a mortgage from three different lendersShe was given numerous extensions to her agreement on behalf of DR Horton in an effort to give her extra time and every opportunity to acquire a loan After nine months and several attempts, Ms [redacted] was ultimately denied a loan from three different lenders all due to her own credit circumstances In short, Ms [redacted] was simply unable to purchase the home because she didn’t have the means to pay for it, either through a mortgage loan or cash payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have not yet received a check back from them and it has been one week since the response was sent so if they could let me know when I would get reimbursed that would be greatThanks Regards, [redacted]
Please accept this correspondence as D.RHorton's reply to the Revdex.com withregard to the above referenced complaint[redacted] and our roofers met with Mrs [redacted] at her home on Friday,November 6, Repairs to flashing had been made earlier in the weekWe inspected theroofing in response to the concern that there is a material defectWe took two shingles off tosubmit for testing and replaced themWe also water tested all areas of concern and no leakswere found at that timeThe shingle manufacturer picked up the samples on Tuesday,November 10, and informed us the process will take 3-weeks to receive an answerAtthat point we will let Mrs [redacted] know the results and will create a schedule for repairs ifneeded[redacted]
Complaint: [redacted] I am rejecting this response because:The issue WAS a warranty issueDR Horton just doesn't want to take responsibilityJust because you "sit" on an issue for months almost a year, doesn't mean it's no longer a valid issueAnyways, for what they're willing to do we can go ahead a close this request, but for sure it's not because DR Horton fulfilled their responsibility Regards, [redacted]
Our Warranty Tech has been communicating with this customer to replace her affected cabinetsWe are currently waiting on the cabinets to be delivered, at which time they will be fully restored [redacted] Vice President of Construction Operations
I spoke with Ms [redacted] on Friday, June 3rd and have resolved the issueWe agreedto replace the foyer carpet with material from the master closet and replace the masterbedroom closet with new carpetIf you have any questions, please do not hesitate tocontact me
Complaint: [redacted] I am rejecting this response because:Originally [redacted] blamed [redacted] / Frontier and now they are blaming *** I have a year warranty and they need to stand by their year warrantyThere are neighbors who also have cracks in their driveway be aware that I am going to be contacting them and making them aware of how I [redacted] is taking responsibility for shotty concrete work I already contacted [redacted] and they are sending an inspector to make a evaluation on this I was also made aware the the electrical lines were put in way before I took ownership of the home Regards, Mary Roche
This issue has been addressed several times through the Revdex.com, emails and multiple conversations with the homeowner As the homeowner has indicated we have offered a solution that would completely remove the drainage swale from her property We feel that this is a fair solution for both parties and continues to be the only one we will offer since we feel that the swale is beneficial to the community Thank you, [redacted] Customer Service Coordinator [redacted]
The posted complaint is of an agreed non-warranty issueThe landscaping, including trees, shrubs, grass and flowers are not covered by any warrantyAs a service we went above and beyond the limited warranty and paid for a soil and over-seeding for this homeowner and a half years after homeowner settled on the homeMaintenance of grass, landscaping and grading is the sole responsibility of the homeownerWe offer no further action for non-warrantable items Thank you, [redacted] DR Horton - America's Builder! [redacted] ***
We have spoken with [redacted] and have agreed that we will proceed with the driveway repair, which will be scheduled and completed within the next few weeks once an appointment is confirmed with the homeownerWe appreciate the customer's patience in this matter and look forward to resolving the matter
I am rejecting this response because: Theis informaiton was already given almost verbattumThey were given a chance to come out inspect the work that had been completed and fix anythingThey said that they would not come outAgain you chose this customer I already have their info and your not willing to help with my request Regards,
As a courtesy, D.RHorton has agreed to be regrade and re-sod approximately 2’ inside of the property lineOur Customer Service Representative has referred [redacted] to [redacted] regarding missing insulation from the dishwasher as well as missing microwave vent filtersWe are uncertain whether he has contacted them to schedule an appointmentThe grout cracking in the master shower was repaired on 2/11/17, but unfortunately the cracks have reappearedWe will need to schedule a follow up repair to install siliconized grout under the shower seat and around the corner caddyThe customer expressed concern about the condition of the foundation, so elevations were taken on the foundation on 12/15/and it showed to be relatively flat at the timeElevations will be measured again on 3/15/to make a comparison after which we expect to repair the minor drywall crack in the kitchen ceilingOur contractors and vendors schedule appointments Monday through Friday from 8-and 1-pm
We have agreed to make the required repairs to this customer’s home, and they have already been contacted by our Customer Service departmentWe would like for them to retract their complaint at this time [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I would like you to address the issue of why did it take so long to receive receipt of work completion from the staff when they dug under my home, there seem to be no since of urgency even though [redacted] were probably paid for services by your company for work rendered Also, since my warranty is no longer valid by D.R Horton standards, why was work allowed to fix the grout in the home that does not match the original grout from the first time the tile was replaced and is very noticeable on half the floor and the bathroom? Your employee should not have offered this work to be completed if he was acquainted with the warranty policySo, now I have to call the other folks for warranty issues when your employee had the work done and the work was substandard So, the staff that completed work on my tile floor was it part of the other warranty policy or not? Because your employee set up the work to be doneAnd, I don’t think it was HUD, because I did not call them Also, is it your policy to complete work and no receipt for completion of work is not given to the home owner until it’s ask for the receipt by the home owner? Also, your statement of "during the inspection process instructions were provided to the homeowner regarding contacting and requesting a Fact Finding Inspection by the RWC" is not true, your employee [redacted] met with us twice and did not mention nothing of the fact, [redacted] inspected the home, not AdolfIt was not until we finally had the opportunity to speak with Adolf after asking who was Ken’s boss that we received that information along with the late receipt for the work completed under the home and information about HUD via e-mail Let’s be truthful and compassionate, your staff made an error, if they would have addressed this issue before we would not be speaking to you at all, we would simple follow the guidelines given and not after the fact to reach where we are at this time I am asking you to fix my floor to what it was before your employee authorized the work to be done and we will seek some kind of assistance from HUD, but after conversations, this seems to be challenging as well, thanks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted]
Below is the list of items that I went over with the homeowner when I met them at their house this morning This is for the purpose of you responding to the Revdex.com All items should be completed within weeks from today, if not sooner· Finish toekick on cabinets in Jack and Jill bath—item left from septic back up · Paint touch ups in front bedroom (homeowner will supply paint)—item left over from s/r repairs due to septic back up · Loose ½ wall at top of stairs—new items discovered since moving in · Caulk around tubs and shower—new item discovered since moving in · Caulk behind door at left hallbath—new item discovered since moving in · Towel ring missing at left hallbath—new item discovered since moving in · Grade, add soil, and sod around septic—item left after digging due to septic back up · Remove 2Xfrom ground at back steps—new item discovered since move in [redacted] will be scheduling all repairs and keep in contact with the buyer Thanks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.DR Horton's representative has only offered to once again inspect the issues, an action that has been taken multiple times before and that was declined as unnecessary by the warranty representative at our last visit Now that the business has been caught refusing to pay their subs to take the time to do the work in a quality way, their offer is to look at and consider doing the work The building supervisor has made it clear in his emails that they will not commit to doing the work It is true that I took a few days to respond to his most recent email This was necessary to arrange for our next courses of action should the business continue to waste our time and/or refuse to fulfill their obligation to complete the work I am working to set up a meeting with the building supervisor and warranty representative, as the building supervisor has threatened to simply close the work order unless that step is taken DR Horton's threats and strong-arm tactics do not support that they actually care about rectifying the situation Regards, [redacted] ***
homeowner was not promised architectural shingles and the house was constructed per the contract
Complaint: [redacted] Thank you for your response, even though it is a month since I've reached out to Revdex.comI did speak with someone from the Atlanta warranty office todaySee attached phone screen shot.The work was scheduled to occur Friday and MondayHowever only vendors have shown up, two vendors rescheduled and multiple have not calledWeWe took off two days fromm work, again, yet will need to take additional days***, our representative, even commented that he didn't schedule the PaintersHis response was that the email never did go throughSo, no our work is not doneIf necessary I can also scan copies of the work that still needs to be done Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below The builder started working on the proposed resolution on January The workers tore-down the walkway on January Replaced the walkway on January As of today February the workers have NOT installed the French drain, have NOT re-grade the swell NOR tie downspouts into the drainThe proposed resolution is not complete I understand we have had inclement weather but I haven’t received a call notifying me when the work is to be completeTherefore, I am not accepting the response made by the business to resolve the complaintI have attached some photos with the current status / [redacted] Style Definitions */ Regards, [redacted]
Ms, [redacted] signed a purchase agreement for a new home in Charlotte NCThe contract stipulated that she needed to obtain full loan approval for a mortgage loan within days of contractMs [redacted] , remained under contract for approximately months while she attempted to acquire a mortgage from three different lendersShe was given numerous extensions to her agreement on behalf of DR Horton in an effort to give her extra time and every opportunity to acquire a loan After nine months and several attempts, Ms [redacted] was ultimately denied a loan from three different lenders all due to her own credit circumstances In short, Ms [redacted] was simply unable to purchase the home because she didn’t have the means to pay for it, either through a mortgage loan or cash payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI have not yet received a check back from them and it has been one week since the response was sent so if they could let me know when I would get reimbursed that would be greatThanks Regards, [redacted]
Please accept this correspondence as D.RHorton's reply to the Revdex.com withregard to the above referenced complaint[redacted] and our roofers met with Mrs [redacted] at her home on Friday,November 6, Repairs to flashing had been made earlier in the weekWe inspected theroofing in response to the concern that there is a material defectWe took two shingles off tosubmit for testing and replaced themWe also water tested all areas of concern and no leakswere found at that timeThe shingle manufacturer picked up the samples on Tuesday,November 10, and informed us the process will take 3-weeks to receive an answerAtthat point we will let Mrs [redacted] know the results and will create a schedule for repairs ifneeded[redacted]
Complaint: [redacted] I am rejecting this response because:The issue WAS a warranty issueDR Horton just doesn't want to take responsibilityJust because you "sit" on an issue for months almost a year, doesn't mean it's no longer a valid issueAnyways, for what they're willing to do we can go ahead a close this request, but for sure it's not because DR Horton fulfilled their responsibility Regards, [redacted]
Our Warranty Tech has been communicating with this customer to replace her affected cabinetsWe are currently waiting on the cabinets to be delivered, at which time they will be fully restored [redacted] Vice President of Construction Operations