Our Customer Service Manager, [redacted] , met with the homeowner along with a representative from [redacted] Being that the homeowner proceeded with repairs prior to reaching out to us for assistance we can’t fully determine what the issues were Therefore we reviewed the invoice from MrSparky, and the work that was noted as being done was estimated to cost $1,through our contractor [redacted] We offered to reimburse the homeowners our cost of $1,as well as adding ceiling fans throughout the home as a goodwill gesture
Thank you for notifying us of the concerns with your homeWe are in the process of scheduling an appointment with a representative to address these items
Our response will remain the sameI have attached our internal documents with Ms [redacted] ’s signature stating what she requested during her warranty period with regards to paint and the sign off is below as well with her signature stating she is satisfied with the work done and it is completed
I called MrE [redacted] Friday afternoon March and spoke with him about his deposit check I explained that we don’t have the check in the MS office and that the check was sent to our corporate office in Daphne, AL and that the release had to be processed and then the check had to be issued and mailed out to him He said he was told it would take three days to get his check back I explained that DR Horton was a corporation and that it would take longer than the three days I called to check on the status of the check at our corporate office and they informed me that the check was in processing and would be sent out this week I told Mr [redacted] that he would be receiving the check sometime toward the latter of the week He was very polite and said ok I gave him my phone number and asked him to call me when he received the check so that I will know that he received it If not, then I would call the corporate officeHe said he said ok and then we ended the conversationSINCERELY, [redacted] Area Sales Manager, MS DR Horton Homes
Complaint: [redacted] I am rejecting this response because: That's an odd response considering you sent someone to fix itIt does appear to be fixed, however due to the cold weather I have been unable to test the systemI will be testing it within the next few days and will update the case after I have done so Regards, [redacted] ***
We will contact the customer to have our Lead Field Technician, [redacted] ***, inspect the items for a determination of coverage Thank you, [redacted] Customer Service Assistant/Warranty Coordinator
We had talked with Ms [redacted] on Friday 09/18/and submitted the work order that day We also talked to Ms [redacted] on Friday 10/02/assuring her it will be handled It is scheduled to be removed tomorrow 10/07/ I will confirm with Ms [redacted] that it has been removed Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted] ***
We have reviewed [redacted] ’s complaint and have advised that there is not a design issue with the home The plan that he purchased has had changes throughout the years as a result of our continual process of enhacing our homes We would however, like to extend an offer to clean the stone and power wash the area that has been affected by algea growth as a one time courtesy goodwill gesture
Complaint: [redacted] I am rejecting this response because:This is incorrect due to improper repairs we were forced to file a lawsuit that is in pending litigation see case number [redacted] Regards, [redacted]
We have been unable to inspect the inside of her home as she has been out of town My understanding is she is scheduled to return on 8/17/ We will schedule an appointment to inspect her interior items at that time We have already made arrangements to work on the exterior items, with the following schedule: Exterior rail work schedule for Tuesday, 8/ Settlement issue at areaway is being addressed today, 8/ Please let me know if you need further information Sincerely, [redacted] Area Construction Manager Capital Division
Our offices have been attempting to schedule the concrete vendor to meet with this owner at the home for several weeks Our vendor has failed to respond to our meeting requests In light of that fact, we are asking another vendor of the same trade, to meet with us to inspect the driveway at Mr [redacted] home Our intentions are to have this inspection / meeting by August 26th, Our intention is to have the owner present Brian [redacted] Area Manager - Warranty / Customer Service
Please accept this correspondence as D.RHorton's reply to the Revdex.com withregard to the above referenced complaint.We located the issue, a plumbing fitting lodged inside a plumbing pipe under the kitchen floor.We are breaking out the tile and concrete to remove the fitting and the section of pipe and willreplace the section of pipe and the concrete and tile and then we will clean the houseWeatherpermitting, the work should be completed by the end of this week, 1/29/
We have been in communication with the customer and understand his concernsThe Sales Manager left multiple messages for the customer to discuss, but unfortunately did not hear back until they had an opportunity to discuss in person with the customer yesterdayAs communicated during the conversation, the home's features were installed according to the CO, as well as the standard feature addendum, which was signed at time of contractPer our conversation with the customer yesterday, we want [redacted] to be pleased with his home and should he no longer wish to move forward with the purchase, an offer to refund his earnest money was made
Unfortunately the sod is no longer covered under warrantyWhile we weren’t able to assist with the re-sodding for their yard, as a courtesy to the customer, we offered yard fumigation
Complaint: [redacted] I am rejecting this response because:"Many steam cleaning units draw between to amps(much like a vacuum cleaner), and it is not unusual for these units to overload the circuit and therefore cause the breaker to trip."So what you are saying is that with EVERYTHING turned off in my loft, I can't steam clean or vacuum unless I run an extension cord from my bathroom? This is the most ridiculous thing I have ever heardWhy is it that it works fine in other rooms of my house? This is just one instance of issues that I have had with powerThe power trips in the loft many timesThis is an unacceptable responseThis just shows how much D.RHorton does not care one bit about after sales supportThis all should have been solved during the many times I called within the first year but D.RHorton just kept ignoring my emails and callsI want a call from someone from D.RHorton about how this is going to be fixedAllstate Electric did state while they were at my house that the loft should have had a bigger circuit put in and it would have been their recommendation that the builder account for that when the house was builtThey stated that D.RHorton was cutting costs and put a lower circuit in then should have for the size and type of roomThis also aligns with another electrician that I hired to come in and look at things Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below This is no response to all of all my time wasted and the awful craftsmanship The builder is completely unacceptable There are several issues If anyone read my letter it clearly stated everything When am I going to get compensated for all my time off work to deal the incompetence and carelessness There still are holes in ceiling lanai Paint all over lanai glass door Cracked tile Cracks in ceiling Hurricane bolts cemented in ,unaccessable Bathroom counters carelessly scratched deep This is all more awful issues not even dealt with yet I have spent countless hours of my time and still have tons of issues When do I get compensated and stuff resolved There response was not even answering and concerns The only issue somewhat addressed was they are gonna finally fix the incorrectly installed microwave After taking it in and out three time ruining the cabinets they finally understood They are installing microwaves so that owners can't even change the filters in them Unbelievable, besides steaming all over the above cabinets.I want answers from them No one seems to care The company so big no one cares anymore is my guess This was the worst choice I ever made Many of the other owners agree and have tons of issues too Regards, [redacted] ***
Our Customer Service Manager, [redacted] , met with the homeowner along with a representative from [redacted] Being that the homeowner proceeded with repairs prior to reaching out to us for assistance we can’t fully determine what the issues were Therefore we reviewed the invoice from MrSparky, and the work that was noted as being done was estimated to cost $1,through our contractor [redacted] We offered to reimburse the homeowners our cost of $1,as well as adding ceiling fans throughout the home as a goodwill gesture
Thank you for notifying us of the concerns with your homeWe are in the process of scheduling an appointment with a representative to address these items
Our response will remain the sameI have attached our internal documents with Ms [redacted] ’s signature stating what she requested during her warranty period with regards to paint and the sign off is below as well with her signature stating she is satisfied with the work done and it is completed
The division will be reimbursing the customer's deposit
I called MrE [redacted] Friday afternoon March and spoke with him about his deposit check I explained that we don’t have the check in the MS office and that the check was sent to our corporate office in Daphne, AL and that the release had to be processed and then the check had to be issued and mailed out to him He said he was told it would take three days to get his check back I explained that DR Horton was a corporation and that it would take longer than the three days I called to check on the status of the check at our corporate office and they informed me that the check was in processing and would be sent out this week I told Mr [redacted] that he would be receiving the check sometime toward the latter of the week He was very polite and said ok I gave him my phone number and asked him to call me when he received the check so that I will know that he received it If not, then I would call the corporate officeHe said he said ok and then we ended the conversationSINCERELY, [redacted] Area Sales Manager, MS DR Horton Homes
Complaint: [redacted] I am rejecting this response because: That's an odd response considering you sent someone to fix itIt does appear to be fixed, however due to the cold weather I have been unable to test the systemI will be testing it within the next few days and will update the case after I have done so Regards, [redacted] ***
We will contact the customer to have our Lead Field Technician, [redacted] ***, inspect the items for a determination of coverage Thank you, [redacted] Customer Service Assistant/Warranty Coordinator
It is a wait and see game I hear talk but actions have not yet commenced ONLY When action commences will I be satisfied
We had talked with Ms [redacted] on Friday 09/18/and submitted the work order that day We also talked to Ms [redacted] on Friday 10/02/assuring her it will be handled It is scheduled to be removed tomorrow 10/07/ I will confirm with Ms [redacted] that it has been removed Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted] ***
We have reviewed [redacted] ’s complaint and have advised that there is not a design issue with the home The plan that he purchased has had changes throughout the years as a result of our continual process of enhacing our homes We would however, like to extend an offer to clean the stone and power wash the area that has been affected by algea growth as a one time courtesy goodwill gesture
Complaint: [redacted] I am rejecting this response because:This is incorrect due to improper repairs we were forced to file a lawsuit that is in pending litigation see case number [redacted] Regards, [redacted]
We have a meeting scheduled with the homeowners on Monday at pm
We have been unable to inspect the inside of her home as she has been out of town My understanding is she is scheduled to return on 8/17/ We will schedule an appointment to inspect her interior items at that time We have already made arrangements to work on the exterior items, with the following schedule: Exterior rail work schedule for Tuesday, 8/ Settlement issue at areaway is being addressed today, 8/ Please let me know if you need further information Sincerely, [redacted] Area Construction Manager Capital Division
Our offices have been attempting to schedule the concrete vendor to meet with this owner at the home for several weeks Our vendor has failed to respond to our meeting requests In light of that fact, we are asking another vendor of the same trade, to meet with us to inspect the driveway at Mr [redacted] home Our intentions are to have this inspection / meeting by August 26th, Our intention is to have the owner present Brian [redacted] Area Manager - Warranty / Customer Service
Please accept this correspondence as D.RHorton's reply to the Revdex.com withregard to the above referenced complaint.We located the issue, a plumbing fitting lodged inside a plumbing pipe under the kitchen floor.We are breaking out the tile and concrete to remove the fitting and the section of pipe and willreplace the section of pipe and the concrete and tile and then we will clean the houseWeatherpermitting, the work should be completed by the end of this week, 1/29/
We have been in communication with the customer and understand his concernsThe Sales Manager left multiple messages for the customer to discuss, but unfortunately did not hear back until they had an opportunity to discuss in person with the customer yesterdayAs communicated during the conversation, the home's features were installed according to the CO, as well as the standard feature addendum, which was signed at time of contractPer our conversation with the customer yesterday, we want [redacted] to be pleased with his home and should he no longer wish to move forward with the purchase, an offer to refund his earnest money was made
Unfortunately the sod is no longer covered under warrantyWhile we weren’t able to assist with the re-sodding for their yard, as a courtesy to the customer, we offered yard fumigation
We will be contacting [redacted] this week to schedule an appointment to meet, review, and resolve his outstanding warrantable items
Complaint: [redacted] I am rejecting this response because:"Many steam cleaning units draw between to amps(much like a vacuum cleaner), and it is not unusual for these units to overload the circuit and therefore cause the breaker to trip."So what you are saying is that with EVERYTHING turned off in my loft, I can't steam clean or vacuum unless I run an extension cord from my bathroom? This is the most ridiculous thing I have ever heardWhy is it that it works fine in other rooms of my house? This is just one instance of issues that I have had with powerThe power trips in the loft many timesThis is an unacceptable responseThis just shows how much D.RHorton does not care one bit about after sales supportThis all should have been solved during the many times I called within the first year but D.RHorton just kept ignoring my emails and callsI want a call from someone from D.RHorton about how this is going to be fixedAllstate Electric did state while they were at my house that the loft should have had a bigger circuit put in and it would have been their recommendation that the builder account for that when the house was builtThey stated that D.RHorton was cutting costs and put a lower circuit in then should have for the size and type of roomThis also aligns with another electrician that I hired to come in and look at things Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below This is no response to all of all my time wasted and the awful craftsmanship The builder is completely unacceptable There are several issues If anyone read my letter it clearly stated everything When am I going to get compensated for all my time off work to deal the incompetence and carelessness There still are holes in ceiling lanai Paint all over lanai glass door Cracked tile Cracks in ceiling Hurricane bolts cemented in ,unaccessable Bathroom counters carelessly scratched deep This is all more awful issues not even dealt with yet I have spent countless hours of my time and still have tons of issues When do I get compensated and stuff resolved There response was not even answering and concerns The only issue somewhat addressed was they are gonna finally fix the incorrectly installed microwave After taking it in and out three time ruining the cabinets they finally understood They are installing microwaves so that owners can't even change the filters in them Unbelievable, besides steaming all over the above cabinets.I want answers from them No one seems to care The company so big no one cares anymore is my guess This was the worst choice I ever made Many of the other owners agree and have tons of issues too Regards, [redacted] ***