Complaint: [redacted] I am rejecting this response because: the original warranty repair work was never completed correctlyA technician should come out to verify that the work was never successfully done properlyMy warranty request was filed within the allotted time for the repairs to be made and I not left with fixing the incompleteness of a job done on the half of DR HortonAttached is the technicians summary of a recent visit in which I had to pay to discover this work was not completed properly Regards, [redacted] ***
The only remaining part of this home is the decorative bracket on the garage door, that will be completed on 1/19/ Everything else has been completed Thanks, [redacted] Construction Manager
Referencing Homeowner: [redacted] ------ Revdex.com Complaint ID [redacted] --- [redacted] Mr [redacted] contacted DR Horton warranty asking for a reimbursement for money he is reporting that he spent personally to have repairs done to his home Mr [redacted] *** did not contact DR Horton at all, regarding any of the repairs that reportedly needed to be addressed Our homeowners can contact our offices in multiple ways Most owners contact us via our corporate website at www.drhorton.com/warranty, via our local office number at [redacted] or via our hour emergency number at [redacted] We have received correspondence in the past from Mr [redacted] from both our website and our local office number Had our offices been contacted about the issues he was having, we could have sent any vendor that needed to respond, to his home in a timely manner Mr [redacted] hired vendors not associated with the initial construction of his home, nor associated with DR Horton, to perform repairs that he is seeking reimbursement for Our offices were never able to verify work that may or may not have needed to be repaired None of our licensed vendor were contacted by Mr [redacted] to verify any repairs that he may or may not have needed on his home Per the warranty documents, any warranty defects that you repair without prior written authorization of the administrator are excluded from the warranty These warranty documents were given to Mr [redacted] both at the signing of his contract to purchase, and at the closing of his homeFor reference, this exclusion is listed in section E, number 9, on page of the RWC manual I have included this document as part of this emailBecause DR Horton and its trade partners were not able to inspect, verify or repair any of the issues Mr [redacted] states he had in his homeDR Horton feels there is no further action to be done in this case [redacted] Area Manager - Warranty / Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DR Horton has replaced all of our sod, and we are pleased [redacted] DR Horton's Customer Service Manager for their Carolinas Division was extremely helpful and instrumental in helping us resolve this issue Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below The reason why I am rejecting the business response is as follows; as mentioned on my complain, I have submitted several warranty request along with photos of the same issueThe last submission was January 12, 2016, up to this day I have not been contacted by D.RHorton in regards to a resolution to the issue.Ms [redacted] responded back to an inquiry on November 30, saying the following : "The landscaper, [redacted] just came by here and I talked to him about the water standing He said he had gone by to look at it a while back and that it drains as it should The warranty rule is that it drains within hours after rain has completed I understand how you feel and am sorry, but I have done all that I can do on my part." After receiving that email, I called Ms [redacted] at [redacted] to explained that I understand that some water should accumulate when it rains but not to a point where it gets flooded and you can not walk the walk-side or the driveway and if you do, you will be getting your shoes soakedI also explained that none of my neighbors have that issue when it rainsI also mentioned that the water doesn't drain within the hours after rain has completed, I then proceed to invite her and management to go over and walk the walk-side within the hours after rain has completed to see if that was normalShe responded by saying that she was sorry and she understand my frustration but there was nothing she can do.I also asked her when the landscaper [redacted] was there because I never received a notification of him going to my place to look at the issueShe said that it was several weeks back during that monthI told her that it did not rain during that time and it was obvious that he was not going to find a problem during that time I then asked to talk to a manager or higher up and she responded by saying none were available but she was going to rely the messageI never received a phone call after that or any type of resolution response.I have attached photos of the water flood that occurs in front of my house along with the drivewayThese photos have been submitted to D.RHorton several times.D.RHorton seems to disregard the issue I am surprised of the terrible way of treating a customerI have expected much more from a prestigious and reputed companyI am asking for justice, and requesting the builder to insert drainage pipes in the driveway, sidewalk and areas of need in order to resolve the flooding issue Regards, [redacted]
The work being done at the above home is a requirement from the municipalities We have to comply with their requirements in order for them to take over the streets and release our bond This has been communicated to the above homeowner by the construction team, and the work will be wrapping up next week barring delays from the weather Thank you, [redacted] n
We have looked into the Revdex.com complaint regarding the above homeThe SA Warranty Department has an active warranty claim for this address involving a flooring issue and concreteOur flooring contractor has had a difficult time acquiring the materials to make the needed repairs and as of yesterday we have been told the materials are now availableThe warranty work is scheduled to begin on May 1st and should be completed on May 4th If you have any further questions regarding this matter please feel free to contact me Respectfully, [redacted] WARRANTY MANAGER
Response to Rebuttal ID# [redacted] D.RHorton asked the supply company of the entry doors used in the [redacted] , [redacted] to inspect the door at Mr [redacted] home After visual inspection, [redacted] is willing to provide us with a new door and as a courtesy, D.RHorton informed [redacted] that we would have the new door stained according to Bella Casa architectural requirements, and delivered for install to [redacted] ***
Good morning [redacted] I am here at the house now and the coffered ceilings have been corrected and the brick arch at the entry has been corrected as well Cleaners are coming today, carpet tomorrow and appliances Friday to get ready for his closing next week We will notify the buyer that he can do his 3rd party inspection on Friday afternoon once the appliances go in [redacted] Area Construction Manager
Complaint: [redacted] I am rejecting this response because: Please see attachments enclosed is the warranty booklet, denial from our homeowner's insurance company, and the report from the company the homeowner's insurance sent out to assess the propertyAlso per our conversation on the complaint I put the incorrect purchase date; our purchase date was 07/31/[redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I have asked this [redacted] lady to call me a few times but I guess she do t like to call people back and I don't like that at all and this happen every time I do a warranty request and think something needs to change about it Regards, [redacted] ***
June 8, [redacted] Meadow Park Community Home Closed: August 24, [redacted] RE: Complaint REPLY Dear Revdex.com, We have reviewed our records regarding the home at [redacted] [redacted] and subsequent complaint filed with the Revdex.comOur review indicates that the original plumbing contractor [redacted] Co performed a warrantable repair to the home (warranty coverage was provide under the mechanical contractor warranty)The repairs were made and the plumbing sewer system was inspected by the City of San Antonio Plumbing Department [redacted] on January 16, and “PASSED” inspection at the completion of the repairs The home is covered by the Limited Builder Warranty for years & from the original date of closing and the Limited Structural Warranty provided by the Residential Warranty Company (RWC) for coverage in years thru of warranty coverage(Please refer to the NEW Home Care Handbook for coverage’s and contact information) At the request of the homeowners, the home was inspected by the DR Horton and during the inspection process instructions were provided to the homeowner regarding contacting and requesting a Fact Finding Inspection by the RWCAs for further information regarding the homeowner filing with the RWC, I would not have that informationThe Residential Warranty Cocan be reached [redacted] , [redacted] If you have any questions, please do not hesitate in contacting me Respectfully, [redacted] SAN ANTONIO / SOUTH TEXAS DIVISION
Complaint: [redacted] I am rejecting this response because: the original warranty repair work was never completed correctlyA technician should come out to verify that the work was never successfully done properlyMy warranty request was filed within the allotted time for the repairs to be made and I not left with fixing the incompleteness of a job done on the half of DR HortonAttached is the technicians summary of a recent visit in which I had to pay to discover this work was not completed properly Regards, [redacted] ***
The only remaining part of this home is the decorative bracket on the garage door, that will be completed on 1/19/ Everything else has been completed Thanks, [redacted] Construction Manager
Referencing Homeowner: [redacted] ------ Revdex.com Complaint ID [redacted] --- [redacted] Mr [redacted] contacted DR Horton warranty asking for a reimbursement for money he is reporting that he spent personally to have repairs done to his home Mr [redacted] *** did not contact DR Horton at all, regarding any of the repairs that reportedly needed to be addressed Our homeowners can contact our offices in multiple ways Most owners contact us via our corporate website at www.drhorton.com/warranty, via our local office number at [redacted] or via our hour emergency number at [redacted] We have received correspondence in the past from Mr [redacted] from both our website and our local office number Had our offices been contacted about the issues he was having, we could have sent any vendor that needed to respond, to his home in a timely manner Mr [redacted] hired vendors not associated with the initial construction of his home, nor associated with DR Horton, to perform repairs that he is seeking reimbursement for Our offices were never able to verify work that may or may not have needed to be repaired None of our licensed vendor were contacted by Mr [redacted] to verify any repairs that he may or may not have needed on his home Per the warranty documents, any warranty defects that you repair without prior written authorization of the administrator are excluded from the warranty These warranty documents were given to Mr [redacted] both at the signing of his contract to purchase, and at the closing of his homeFor reference, this exclusion is listed in section E, number 9, on page of the RWC manual I have included this document as part of this emailBecause DR Horton and its trade partners were not able to inspect, verify or repair any of the issues Mr [redacted] states he had in his homeDR Horton feels there is no further action to be done in this case [redacted] Area Manager - Warranty / Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DR Horton has replaced all of our sod, and we are pleased [redacted] DR Horton's Customer Service Manager for their Carolinas Division was extremely helpful and instrumental in helping us resolve this issue Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below The reason why I am rejecting the business response is as follows; as mentioned on my complain, I have submitted several warranty request along with photos of the same issueThe last submission was January 12, 2016, up to this day I have not been contacted by D.RHorton in regards to a resolution to the issue.Ms [redacted] responded back to an inquiry on November 30, saying the following : "The landscaper, [redacted] just came by here and I talked to him about the water standing He said he had gone by to look at it a while back and that it drains as it should The warranty rule is that it drains within hours after rain has completed I understand how you feel and am sorry, but I have done all that I can do on my part." After receiving that email, I called Ms [redacted] at [redacted] to explained that I understand that some water should accumulate when it rains but not to a point where it gets flooded and you can not walk the walk-side or the driveway and if you do, you will be getting your shoes soakedI also explained that none of my neighbors have that issue when it rainsI also mentioned that the water doesn't drain within the hours after rain has completed, I then proceed to invite her and management to go over and walk the walk-side within the hours after rain has completed to see if that was normalShe responded by saying that she was sorry and she understand my frustration but there was nothing she can do.I also asked her when the landscaper [redacted] was there because I never received a notification of him going to my place to look at the issueShe said that it was several weeks back during that monthI told her that it did not rain during that time and it was obvious that he was not going to find a problem during that time I then asked to talk to a manager or higher up and she responded by saying none were available but she was going to rely the messageI never received a phone call after that or any type of resolution response.I have attached photos of the water flood that occurs in front of my house along with the drivewayThese photos have been submitted to D.RHorton several times.D.RHorton seems to disregard the issue I am surprised of the terrible way of treating a customerI have expected much more from a prestigious and reputed companyI am asking for justice, and requesting the builder to insert drainage pipes in the driveway, sidewalk and areas of need in order to resolve the flooding issue Regards, [redacted]
The work being done at the above home is a requirement from the municipalities We have to comply with their requirements in order for them to take over the streets and release our bond This has been communicated to the above homeowner by the construction team, and the work will be wrapping up next week barring delays from the weather Thank you, [redacted] n
We have looked into the Revdex.com complaint regarding the above homeThe SA Warranty Department has an active warranty claim for this address involving a flooring issue and concreteOur flooring contractor has had a difficult time acquiring the materials to make the needed repairs and as of yesterday we have been told the materials are now availableThe warranty work is scheduled to begin on May 1st and should be completed on May 4th If you have any further questions regarding this matter please feel free to contact me Respectfully, [redacted] WARRANTY MANAGER
We have an appointment with Mrs [redacted] on 5/5/at 4:00pm to resolve her complaint Thanks, [redacted] ***
Response to Rebuttal ID# [redacted] D.RHorton asked the supply company of the entry doors used in the [redacted] , [redacted] to inspect the door at Mr [redacted] home After visual inspection, [redacted] is willing to provide us with a new door and as a courtesy, D.RHorton informed [redacted] that we would have the new door stained according to Bella Casa architectural requirements, and delivered for install to [redacted] ***
Good morning [redacted] I am here at the house now and the coffered ceilings have been corrected and the brick arch at the entry has been corrected as well Cleaners are coming today, carpet tomorrow and appliances Friday to get ready for his closing next week We will notify the buyer that he can do his 3rd party inspection on Friday afternoon once the appliances go in [redacted] Area Construction Manager
I have spoken to Stancil Painting and told them to make the repair It is exterior caulking and well within their wheelhouse
Complaint: [redacted] I am rejecting this response because: Please see attachments enclosed is the warranty booklet, denial from our homeowner's insurance company, and the report from the company the homeowner's insurance sent out to assess the propertyAlso per our conversation on the complaint I put the incorrect purchase date; our purchase date was 07/31/[redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below I have asked this [redacted] lady to call me a few times but I guess she do t like to call people back and I don't like that at all and this happen every time I do a warranty request and think something needs to change about it Regards, [redacted] ***
June 8, [redacted] Meadow Park Community Home Closed: August 24, [redacted] RE: Complaint REPLY Dear Revdex.com, We have reviewed our records regarding the home at [redacted] [redacted] and subsequent complaint filed with the Revdex.comOur review indicates that the original plumbing contractor [redacted] Co performed a warrantable repair to the home (warranty coverage was provide under the mechanical contractor warranty)The repairs were made and the plumbing sewer system was inspected by the City of San Antonio Plumbing Department [redacted] on January 16, and “PASSED” inspection at the completion of the repairs The home is covered by the Limited Builder Warranty for years & from the original date of closing and the Limited Structural Warranty provided by the Residential Warranty Company (RWC) for coverage in years thru of warranty coverage(Please refer to the NEW Home Care Handbook for coverage’s and contact information) At the request of the homeowners, the home was inspected by the DR Horton and during the inspection process instructions were provided to the homeowner regarding contacting and requesting a Fact Finding Inspection by the RWCAs for further information regarding the homeowner filing with the RWC, I would not have that informationThe Residential Warranty Cocan be reached [redacted] , [redacted] If you have any questions, please do not hesitate in contacting me Respectfully, [redacted] SAN ANTONIO / SOUTH TEXAS DIVISION