[redacted] If you feel that you may have a Major Structural Defect you may file a claim with Residential Warranty CompanyI have included instructions for filing a claim with the warranty company that manages the year structural warranty Your home has a Year Written Limited Warranty provided by DR Horton and administered through Residential Warranty Company, “RWC”The structural warranty for your home is in effect until 3/13/ The Limited Warranty book provided by Residential Warranty Company outlines the Warranty and the Performance Standards for your homeIf you feel that you may have a structural issue with your home and wish to file a claim you will need contact your third party warranty company, Residential Warranty Company (“RWC”) Your request must reference the Limited Warranty section and subsection under which you believe your item to be covered If you do not have a copy of the warranty booklet and/or the validation sticker you will need to contact RWC for them Your letter to RWC must be in writing and mailed via certified mail, return receipt requested, to Residential Warranty Company, Attn: Warranty Resolution Department, [redacted] Make sure to include your name, address, daytime phone number and the reason for your requestIf you have additional questions please contact RWC at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , while we accept DR Horton proposal we would like to reserve the right resubmit or reopen this complaintSince after reviewing with DR Horton's Construction Director it will take at least weeks to investigate the construction specs to determine a possible solution Sorry I am not optimistic the DR Horton will resolve our structural popping problem Regards, [redacted]
Thank you for the notification of complaint The Warranty Department understands and sympathizes with our homeowner’s frustrationsOur Warranty Department has been in regular contact with our homeowner and as protocol dictates, we assigned the repair tasks to the original installation plumbers Ultimately, our homeowner did not feel confident with the original plumbing vendor and thus, abruptly escorted an assigned technician from his home.In order to accommodate our homeowner, we assigned another of our pluming vendors to repair the leak, though a vendor not relative to any original installs within this particular homeowner’s home As for the shower, our Warranty Department has contacted the manufacturer and requested they send out their own technician to investigate the issue As of today, the newly assigned plumbing vendor has completed the drain repair with positive accolades from our homeowner and the shower manufacturer has been tentatively scheduled for next Wednesday, January 25th, pending our homeowner’s schedule Our Warranty Department will be following up with our shower manufacturer, and of course, our D.RHorton homeowner, not as a reactionary means, but because we do value our homeowners, including this particular homeowner and his family
I have spoken with both the HVAC company and the above homeowner to confirm that repairs have been completed on her system and that all is operational I had the HVAC company run a full diagnostic on the system to just verify that all other components of the system are in good working order and all is well Thank you, [redacted] Customer Service Manager- Carolinas Division
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Unfortunately [redacted] (builder) is lacking integrity and their response is full of statements [redacted] /Dr Horton has made little attempt to resolve both walk thru items and day list I work from home and implications I am not home for repairs is a direct lie [redacted] builds a poor quality home, their subs do not care and often create more problems than resolving, when they occasional show up for a repair Wes and the [redacted] Dr Horton team should be ashamed of their response, the lack of concern, or attempt to fix problems They have no direct employed repair resources and completely rely of their subs, which often employ child labor, and have no interest in spending their time on a repair I have over items needing repair or resolution, all documented, all received by [redacted] for months The flooded landscape areas with most shrubs dead is one of items [redacted] Dr Horton is a "sloppy" builder with no integrity, avoid at all costs I had a handshake promise from the sales person, [redacted] that walk thru items would be resolved in a timely manner, over days later, more than half the list unresolved I have also tried to just receive parts or paint, to do the work myself, and that does not work Assume they do want to spend a few dollars even when the home owner will perform the work.Avoid this builder at all cost - not worth the investment - no integrity!Regards, [redacted] ***
[redacted] Home Closed January 8, RE: Revdex.com Complaint I have reviewed the rebuttal from Mr [redacted] regarding his home at [redacted] The Residential Warranty Co(RWC) performed an inspection on June 29, the inspection report has not been filedSo, we are currently waiting on the results of the RWC Fact Finding Inspection As for statements made regarding service, each time Mr [redacted] has contacted our warranty office we responded to his concerns and addressed the warrantable and some non-warrantable items in his homeIf there are new warrantable items in Mr [redacted] s home, we would recommend to our customers (Mr [redacted] ) to submit a warranty service request (WSR) to our office at [redacted] and we will arrange an inspection of his warrantable items If you have any further questions regarding this matter, please feel free to contact me Respectfully [redacted] WARRANTY MANAGER
The site manager spoke with the homeowner today regarding their landscaping concerns and discussed a repair planPending the homeowner's acceptance of the repair plan, [redacted] will move forward with the landscape work and looks forward to addressing the matter for the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Dear Ms***This letter is in response to my complaint filed with the Revdex.com against DR HortonI amrejecting the response because I still feel that DR Horton is responsible for the damagesThere wereseveral details about the incidents that were not included in DR Horton’s response to my complaintIhave attached a copy of the original letter sent to DR Horton on August 6, outlining the specificdetails of the events.As indicated in the original letter sent to DR Horton, I was not given a list of preferred contractors by DRHorton with my warranty packet as I was supposed toIf I had been given this list, I would not havecontacted another plumber initially [redacted] also confirmed that this list was not placed in theinterior of the kitchen cabinetI was only sent this list after the incident on July 29th by DR Horton andhave the postmarked envelope to show when it was sentIn addition, I believe this is now consideredstructural damage since it affects an entire island in my kitchen, and therefore is still covered under thewarranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The Home Owners agree to the window being Replaced but weDo Not Agree to the window "ledge" being replaced.The window ledge is not the issue.Removing the ledge is just asking for "more problems".The Home Owners are not going to allow DR Horton to change, re arrange, remove anything that does not have any current issues.Besides, every window that has a Ledge looks exactly like the one below the defective / damaged windowA defective / damaged window was installed and was not sealed correctly, that is the issueIf the Ledge is apart of the issue, then the Window and the Ledge both Should Not have Passed any InspectionsThe Home Owners have obtained Three Window Replacement quotes and all Three companies state that they Do Not have to remove brick(s) to Properly install the new window.Therefore, if three other companies can replace the window without brick removal, then so should DR Horton.The resolution:We repeat, we agree to the window being Replaced with a brand new window with current warranty (plus sheet rock repair,etc) but weDo Not Agree to the ledge being replaced and or tampered with.The Home Owners are patiently awaiting for DR Horton to replace the windowThank you Regards, [redacted]
In response to the claim filed to your offices, we offer the following solutions to the warranty items listed Drywall and paint issues a We have work orders issued to patch master bath room ceiling and island in kitchen with paint to follow Replace two bowed doors coat closet and front bedroom Reimburse $of electric billDue to HVAC issued addressed in March Thank you, [redacted]
We have evaluated our records for this homeowner and would like to investigate the roof leak, as the homeowner did not report the roof leak to our office yetWe would also like to further investigate the window leak issue if it is still leaking; we made an initial inspection on August 10th, and determined a bit of homeowner maintenance was needed We have investigated the electrical issue and determined the homeowner is overloading the circuit, which is causing it to tripEven if we replace the breaker, if the homeowner continues to overload the circuit it will continue to tripWe will reach out to the homeowner to schedule these inspections Sincerely, [redacted] Customer Service Coordinator & Safety Officer D.RHORTON - Louisiana [redacted] ** ***
The fence we put up is on the common grounds and the bridge to the school was denied from the State of Alabama and the school district Thanks, [redacted] ***
On 7/14/ [redacted] inspected [redacted] roof above the garage and found that there was an issue with the flashing at the connection of the main house and garage The technician from [redacted] removed the existing flashing, and 2-shingles so he could correct the issue The technician installed new flashing and then installed new shingles in the areas that he removed The drywall repair in the garage is scheduled for tomorrow, 7/21/16, and the siding repair will be scheduled as soon as possible A written report will be provided to Mrs [redacted] detailing the work which was completed by the roofing technician Sincerely, [redacted] Area Construction Manager Capital Division [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , A DR Horton representative has reached out to me and scheduled to meet with me on April 25th at 9:amThe work has not been completed as of yetI will resubmit a response after the work is completed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever this will be the 8th time that I have had to make special arrangements for D.RHorton to be at my home to look at this problemTheir independent inspector will need to come on my schedule as I have missed an unacceptable documented amount of time from work already due to this defective installationThis will be the second meeting that I will have involving the manufacturer as they have already been out on 6/6/and determined that the material was not the issue after D.RHorton's installer blamed the material for his inability to do a proper install at our meeting on 5/12/They have my contact information and I will be expecting to hear from them shortly [redacted] ***
Thank you for bringing this to our attentionThe most recent homeowner-submitted request we received in our system was in Sept2016, which we show has been resolvedWe have no further requests in our systemPlease submit the 10-month request at [redacted] and we will be happy to review
The Warranty Manager, [redacted] , met with [redacted] and all of his complaints were addressed and the homeowner was satisfied and said he would remove the complaint
First, [redacted] takes great pride in the construction of our homes and in the customer service we provide to our homeowners [redacted] has worked diligently with [redacted] to address all of the warranty concerns in her home as set forth in her Revdex.com complaint With the exception of a damaged window blind, which is scheduled to be repaired on July 14th, all items listed in [redacted] **’s complaint have been completed/repaired On July 3rd, [redacted] submitted a new customer service request to [redacted] asking for repairs to an additional items Repairs to the vast majority of these items are scheduled to be made on July 14th Several of the service items involve manufactured products, and we have submitted these items to the manufacturers to be scheduled and addressed A few of the items submitted are fit-and-finish items such as scratches and water stains on the kitchen countertops that are not covered by [redacted] ’s warranty and, therefore, will be denied As [redacted] noted in her complaint, she purchased a model home from [redacted] The home was open to the public for many months before [redacted] bought the home, and hundreds, if not thousands, of prospective buyers walked through the home As such, the home was not “new,” and [redacted] sold the home to [redacted] in an “as-is” condition without express or implied warranties [redacted] acknowledged she was purchasing the home in an condition when she executed the attached Model Home – Possession at Close of Escrow Addendum at the same time she signed the purchase agreement for her home Many of the service items submitted by [redacted] are not covered by any [redacted] warranty Nonetheless, [redacted] has accommodated most of [redacted] **’s concerns as a courtesy to herWith regard to [redacted] **’s request for compensation for “physical and mental injury” and for “delaying [her] work,” under California law, the damages a homeowner may recover for construction issues are set forth in California Civil Code section 944, which is part of a statute known as “SB 800” or the “Right to Repair Act.” [redacted] received a complete copy of the Right to Repair Act when she executed the purchase agreement for her home Pursuant to Civil Code section 944, a “homeowner is only entitled to damages for the reasonable value of repairing any violation of the standards set forth in this title, the reasonable cost of repairing any damages caused by the repair efforts, the reasonable cost of repairing and rectifying any damages resulting from the failure of the home to meet the standards, the reasonable cost of removing and replacing any improper repair by the builder, reasonable relocation and storage expenses, lost business income if the home was used as a principal place of a business licensed to be operated from the home, reasonable investigative costs for each established violation, and all other costs or fees recoverable by contract or statute.” As noted above, [redacted] is making repairs to all legitimate defects in the home that are covered by the Limited Warranty for [redacted] **’s home and even a few items that are not Therefore, [redacted] must respectfully decline [redacted] **’s request for compensation for “physical and mental injury” and for “delaying [her] work.”
The field warranty manager will be reaching out to schedule an appointment with the homeowner soon
[redacted] If you feel that you may have a Major Structural Defect you may file a claim with Residential Warranty CompanyI have included instructions for filing a claim with the warranty company that manages the year structural warranty Your home has a Year Written Limited Warranty provided by DR Horton and administered through Residential Warranty Company, “RWC”The structural warranty for your home is in effect until 3/13/ The Limited Warranty book provided by Residential Warranty Company outlines the Warranty and the Performance Standards for your homeIf you feel that you may have a structural issue with your home and wish to file a claim you will need contact your third party warranty company, Residential Warranty Company (“RWC”) Your request must reference the Limited Warranty section and subsection under which you believe your item to be covered If you do not have a copy of the warranty booklet and/or the validation sticker you will need to contact RWC for them Your letter to RWC must be in writing and mailed via certified mail, return receipt requested, to Residential Warranty Company, Attn: Warranty Resolution Department, [redacted] Make sure to include your name, address, daytime phone number and the reason for your requestIf you have additional questions please contact RWC at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , while we accept DR Horton proposal we would like to reserve the right resubmit or reopen this complaintSince after reviewing with DR Horton's Construction Director it will take at least weeks to investigate the construction specs to determine a possible solution Sorry I am not optimistic the DR Horton will resolve our structural popping problem Regards, [redacted]
Thank you for the notification of complaint The Warranty Department understands and sympathizes with our homeowner’s frustrationsOur Warranty Department has been in regular contact with our homeowner and as protocol dictates, we assigned the repair tasks to the original installation plumbers Ultimately, our homeowner did not feel confident with the original plumbing vendor and thus, abruptly escorted an assigned technician from his home.In order to accommodate our homeowner, we assigned another of our pluming vendors to repair the leak, though a vendor not relative to any original installs within this particular homeowner’s home As for the shower, our Warranty Department has contacted the manufacturer and requested they send out their own technician to investigate the issue As of today, the newly assigned plumbing vendor has completed the drain repair with positive accolades from our homeowner and the shower manufacturer has been tentatively scheduled for next Wednesday, January 25th, pending our homeowner’s schedule Our Warranty Department will be following up with our shower manufacturer, and of course, our D.RHorton homeowner, not as a reactionary means, but because we do value our homeowners, including this particular homeowner and his family
I have spoken with both the HVAC company and the above homeowner to confirm that repairs have been completed on her system and that all is operational I had the HVAC company run a full diagnostic on the system to just verify that all other components of the system are in good working order and all is well Thank you, [redacted] Customer Service Manager- Carolinas Division
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Unfortunately [redacted] (builder) is lacking integrity and their response is full of statements [redacted] /Dr Horton has made little attempt to resolve both walk thru items and day list I work from home and implications I am not home for repairs is a direct lie [redacted] builds a poor quality home, their subs do not care and often create more problems than resolving, when they occasional show up for a repair Wes and the [redacted] Dr Horton team should be ashamed of their response, the lack of concern, or attempt to fix problems They have no direct employed repair resources and completely rely of their subs, which often employ child labor, and have no interest in spending their time on a repair I have over items needing repair or resolution, all documented, all received by [redacted] for months The flooded landscape areas with most shrubs dead is one of items [redacted] Dr Horton is a "sloppy" builder with no integrity, avoid at all costs I had a handshake promise from the sales person, [redacted] that walk thru items would be resolved in a timely manner, over days later, more than half the list unresolved I have also tried to just receive parts or paint, to do the work myself, and that does not work Assume they do want to spend a few dollars even when the home owner will perform the work.Avoid this builder at all cost - not worth the investment - no integrity!Regards, [redacted] ***
[redacted] Home Closed January 8, RE: Revdex.com Complaint I have reviewed the rebuttal from Mr [redacted] regarding his home at [redacted] The Residential Warranty Co(RWC) performed an inspection on June 29, the inspection report has not been filedSo, we are currently waiting on the results of the RWC Fact Finding Inspection As for statements made regarding service, each time Mr [redacted] has contacted our warranty office we responded to his concerns and addressed the warrantable and some non-warrantable items in his homeIf there are new warrantable items in Mr [redacted] s home, we would recommend to our customers (Mr [redacted] ) to submit a warranty service request (WSR) to our office at [redacted] and we will arrange an inspection of his warrantable items If you have any further questions regarding this matter, please feel free to contact me Respectfully [redacted] WARRANTY MANAGER
The site manager spoke with the homeowner today regarding their landscaping concerns and discussed a repair planPending the homeowner's acceptance of the repair plan, [redacted] will move forward with the landscape work and looks forward to addressing the matter for the customer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Dear Ms***This letter is in response to my complaint filed with the Revdex.com against DR HortonI amrejecting the response because I still feel that DR Horton is responsible for the damagesThere wereseveral details about the incidents that were not included in DR Horton’s response to my complaintIhave attached a copy of the original letter sent to DR Horton on August 6, outlining the specificdetails of the events.As indicated in the original letter sent to DR Horton, I was not given a list of preferred contractors by DRHorton with my warranty packet as I was supposed toIf I had been given this list, I would not havecontacted another plumber initially [redacted] also confirmed that this list was not placed in theinterior of the kitchen cabinetI was only sent this list after the incident on July 29th by DR Horton andhave the postmarked envelope to show when it was sentIn addition, I believe this is now consideredstructural damage since it affects an entire island in my kitchen, and therefore is still covered under thewarranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The Home Owners agree to the window being Replaced but weDo Not Agree to the window "ledge" being replaced.The window ledge is not the issue.Removing the ledge is just asking for "more problems".The Home Owners are not going to allow DR Horton to change, re arrange, remove anything that does not have any current issues.Besides, every window that has a Ledge looks exactly like the one below the defective / damaged windowA defective / damaged window was installed and was not sealed correctly, that is the issueIf the Ledge is apart of the issue, then the Window and the Ledge both Should Not have Passed any InspectionsThe Home Owners have obtained Three Window Replacement quotes and all Three companies state that they Do Not have to remove brick(s) to Properly install the new window.Therefore, if three other companies can replace the window without brick removal, then so should DR Horton.The resolution:We repeat, we agree to the window being Replaced with a brand new window with current warranty (plus sheet rock repair,etc) but weDo Not Agree to the ledge being replaced and or tampered with.The Home Owners are patiently awaiting for DR Horton to replace the windowThank you Regards, [redacted]
In response to the claim filed to your offices, we offer the following solutions to the warranty items listed Drywall and paint issues a We have work orders issued to patch master bath room ceiling and island in kitchen with paint to follow Replace two bowed doors coat closet and front bedroom Reimburse $of electric billDue to HVAC issued addressed in March Thank you, [redacted]
We have evaluated our records for this homeowner and would like to investigate the roof leak, as the homeowner did not report the roof leak to our office yetWe would also like to further investigate the window leak issue if it is still leaking; we made an initial inspection on August 10th, and determined a bit of homeowner maintenance was needed We have investigated the electrical issue and determined the homeowner is overloading the circuit, which is causing it to tripEven if we replace the breaker, if the homeowner continues to overload the circuit it will continue to tripWe will reach out to the homeowner to schedule these inspections Sincerely, [redacted] Customer Service Coordinator & Safety Officer D.RHORTON - Louisiana [redacted] ** ***
The fence we put up is on the common grounds and the bridge to the school was denied from the State of Alabama and the school district Thanks, [redacted] ***
The warranty manager will be contacting the customer to schedule an appointment to visit their home at the customer's convenience
On 7/14/ [redacted] inspected [redacted] roof above the garage and found that there was an issue with the flashing at the connection of the main house and garage The technician from [redacted] removed the existing flashing, and 2-shingles so he could correct the issue The technician installed new flashing and then installed new shingles in the areas that he removed The drywall repair in the garage is scheduled for tomorrow, 7/21/16, and the siding repair will be scheduled as soon as possible A written report will be provided to Mrs [redacted] detailing the work which was completed by the roofing technician Sincerely, [redacted] Area Construction Manager Capital Division [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , A DR Horton representative has reached out to me and scheduled to meet with me on April 25th at 9:amThe work has not been completed as of yetI will resubmit a response after the work is completed Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever this will be the 8th time that I have had to make special arrangements for D.RHorton to be at my home to look at this problemTheir independent inspector will need to come on my schedule as I have missed an unacceptable documented amount of time from work already due to this defective installationThis will be the second meeting that I will have involving the manufacturer as they have already been out on 6/6/and determined that the material was not the issue after D.RHorton's installer blamed the material for his inability to do a proper install at our meeting on 5/12/They have my contact information and I will be expecting to hear from them shortly [redacted] ***
Thank you for bringing this to our attentionThe most recent homeowner-submitted request we received in our system was in Sept2016, which we show has been resolvedWe have no further requests in our systemPlease submit the 10-month request at [redacted] and we will be happy to review
The Warranty Manager, [redacted] , met with [redacted] and all of his complaints were addressed and the homeowner was satisfied and said he would remove the complaint
First, [redacted] takes great pride in the construction of our homes and in the customer service we provide to our homeowners [redacted] has worked diligently with [redacted] to address all of the warranty concerns in her home as set forth in her Revdex.com complaint With the exception of a damaged window blind, which is scheduled to be repaired on July 14th, all items listed in [redacted] **’s complaint have been completed/repaired On July 3rd, [redacted] submitted a new customer service request to [redacted] asking for repairs to an additional items Repairs to the vast majority of these items are scheduled to be made on July 14th Several of the service items involve manufactured products, and we have submitted these items to the manufacturers to be scheduled and addressed A few of the items submitted are fit-and-finish items such as scratches and water stains on the kitchen countertops that are not covered by [redacted] ’s warranty and, therefore, will be denied As [redacted] noted in her complaint, she purchased a model home from [redacted] The home was open to the public for many months before [redacted] bought the home, and hundreds, if not thousands, of prospective buyers walked through the home As such, the home was not “new,” and [redacted] sold the home to [redacted] in an “as-is” condition without express or implied warranties [redacted] acknowledged she was purchasing the home in an condition when she executed the attached Model Home – Possession at Close of Escrow Addendum at the same time she signed the purchase agreement for her home Many of the service items submitted by [redacted] are not covered by any [redacted] warranty Nonetheless, [redacted] has accommodated most of [redacted] **’s concerns as a courtesy to herWith regard to [redacted] **’s request for compensation for “physical and mental injury” and for “delaying [her] work,” under California law, the damages a homeowner may recover for construction issues are set forth in California Civil Code section 944, which is part of a statute known as “SB 800” or the “Right to Repair Act.” [redacted] received a complete copy of the Right to Repair Act when she executed the purchase agreement for her home Pursuant to Civil Code section 944, a “homeowner is only entitled to damages for the reasonable value of repairing any violation of the standards set forth in this title, the reasonable cost of repairing any damages caused by the repair efforts, the reasonable cost of repairing and rectifying any damages resulting from the failure of the home to meet the standards, the reasonable cost of removing and replacing any improper repair by the builder, reasonable relocation and storage expenses, lost business income if the home was used as a principal place of a business licensed to be operated from the home, reasonable investigative costs for each established violation, and all other costs or fees recoverable by contract or statute.” As noted above, [redacted] is making repairs to all legitimate defects in the home that are covered by the Limited Warranty for [redacted] **’s home and even a few items that are not Therefore, [redacted] must respectfully decline [redacted] **’s request for compensation for “physical and mental injury” and for “delaying [her] work.”