Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.At this point DR Horton has not agreed to resolve the issue that they created by using faulty materials and poor contractors They have agreed to ONLY re-stucco and re-paint the rear of my home which only eliminates 1/of the problem that they created and the remaining 3/of the home is runny and it is clearly visible it was not completed properly during construction This is very different then my fellow neighbors who had to file a construction defect lawsuit just to get DR Horton to acknowledge that they made several mistakes during the home construction and repair and repaint their homes So far the repair process has been HORRIBLY handled I was originally told on 9-that the repairs were to start on 9-and that they would take just a few days to complete all the work No contractors showed up on 9-and I was told by the DR Horton rep [redacted] that the contractors had made a mistake and would be coming the next day On 9-two workers showed up, laid down tarp and started taking off the old stucco The workers left and left the tarp on my lawn which started to kill my grass immediately and they also left behind a sharp knife that they were using to cut off the stucco I moved the tarp and called DR Horton to find out when the workers would be back and done with the work as my grass just continued to die underneath the tarp [redacted] assured me that they would be back out to continue the work by 9am on 9-and that now he is estimating that they will take one week to repair the stucco and he has the re-painting scheduled in weeks, but I never heard back from [redacted] and no workers showed up again until 9-when they did no new work to the back of my home, but left a ladder in the middle of my yard Tomorrow will be one week from when they started the work and by DR Horton's rep ***'s estimate they should have been completed This repair is already going poorly and explains why this problem came about in the first place I just need DR Horton to complete the work and still I am requesting that they agree to paint the entire exterior of my home, properly, so that we can close this matter and I do not have to deal with them again.I tried to attached photographs but they would not upload I would be happy to email any photographs or more of my documentation if needed Regards, [redacted]
Per the customer's request, the appointment has been rescheduled from March to April We look forward to addressing the remaining repair item at that time
RESPONSE: Brick and Stone veneers are not structural components of the homeThe warranty clearly states this is not a warranted condition for homes past year coverageThe homeowner should refer to the RWC Year New Home Warranty book Section thru I am very sorry but we must deny Mr [redacted] request for warranty repairs [redacted]
Dear Ms***Please accept this correspondence as D.RHorton’s reply to the Revdex.com with regard to the above referenced complaint.Our Construction Area Manager, [redacted] ***, met with Mr [redacted] and we will replace several more pieces of siding on the rear porch, have Strand Engineering perform an elevation inspection, re-paint new siding that is installedWe are also working on the drainage issue with our Land department and the Developer to come up with a solution and will let Mr [redacted] know when we find it
Complaint: [redacted] I am rejecting this response because:I have sent multiple requests to DR horton (over several months)to complete warranty repair of painting the stucco repair and replacing pavers which were marked with an "X"Also, when they stucco'd [redacted] , they destroyed my sod and oversprayed /splattered along the entire side of my homeI want DR Horton to contact me to schedule these repairsThey are not to simply show up and work on my house, with no one here Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
All agreed repairs have been completedThe fence height was inspected and found OKThe yard is draining as designed but we have agreed to continue to monitor it as the sod takes hold and grows inNo other Action agreed to at this time
As previously recommended, the homeowner is encouraged to reach out to ***, as it is our assessment that after further investigation, the driveway cracks are a result of work performed by ***
We do understand how frustrating this has been for some of our customersThat is why [redacted] (***) and [redacted] (***) have provided assistance to our customers through the investigation of NIBCO tubing installed in your homeAs you know, the mechanical warranty, (HVAC, Plumbing and Electrical), which includes the plumbing system warranty ran for two years from the original date of closingThere is currently no active mechanical warranty on your home and the only resource for you as a homeowner would be through your homeowner’s insurance, if [redacted] and [redacted] were not providing assistance to you our valued [redacted] homeownerThe NIBCO manufactured tubing installed in some of our homes has been the concernWhen a leak is reported to [redacted] by a [redacted] homeowner and [redacted] is allowed to investigate, document and repair the NIBCO tubing leak, (this includes collecting a sample of the leaking tubing) [redacted] will assist [redacted] and our customer by covering the cosmetic damages associated with that leakPlease understand, [redacted] does not purchase plumbing supplies, install plumbing systems or manufacture plumbing linesThese products are provided by the plumbing contractor and subsequent systems are covered by the plumbing contractor, distributor and or manufacturer warrantyThe cross link polymer tubing (referred to as PEX) in your home is manufactured by NIBCO and is the tubing selected by the plumbing contractor, which has been tested by the American Society for Testing and Materials (ASTM) technical standards for water supply line use in commercial and residential structures worldwide The service commitment to our customers is a simple oneWe will try to work with you through any challenges you may encounter with your [redacted] homeOn September 10, an offer to replumb (OTR) your home was provided to youThe Re-Pipe Specialist contractor will contact you by e-mail to arrange a walk-thru prior to your Replumb In the meantime if another leak occurs please contact [redacted] for assistance and then e-mail [redacted] We will handle the consequential damage (water extraction, drywall, carpet) as we have done in the past claim for youRespectfully,
Ms [redacted] the tree referenced below was removed today around 10:00am Verified by Area Superintendent and contractor Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted] ***
Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Mr [redacted] feels he has encountered while attempting to resolve his concernsI assure you that DRH strives to provide quality service.It is my understanding that Mr [redacted] successfully closed on this property on or about June 30, Mr [redacted] has contacted the division regarding the hardwood floors in his home previously through a customer service requestAs a result the division is in communication with Mr [redacted] in order to move towards resolution to his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr [redacted] complaint and its attention to this matter
The vice president of construction made a phone call to [redacted] the week of 12/and has committed to meeting with the owner after the holidays to see that the remainder of their warrantable repairs are completed correctly
We are sorry to hear that [redacted] feels that he was lied toThere were no deceptive practices performed A few new plans were brought in to fit a need and were under construction and advertised on 7/8/16, before [redacted] closed on 7/27/The referenced price point [redacted] is referring to is a 2,square foot home, which is the smallest square footage offered We did sell this home at $244,990, or $square footWe do not feel this is an inferior product, as the price per square foot is in line with the market and neighborhoodHome offerings are currently in the 2,247-3,square footage range and are selling and closing from $square foot to $square foot
We appreciate the customer reaching out to us regarding the concerns with the drainage in their yardWe understand from the local division's warranty personnel that prior attempts to address the matter have been made and the landscape contractor has left a voicemail today to schedule a visit to the homeWe look forward to bringing the matter to resolution for the customer
The D.RHorton Warranty Department understands the frustrations of [redacted] and is proactively addressing his shower and tub issues with follow up calls and emails Furthermore, we greatly apologize for [redacted] ***’s misinterpretation of our concern for his issues as a forum for lying Never would any of our Warranty staff ask nor tell another to lie for any cause and/or reason [redacted] was essentially told that he did not need to tell the Praxis technician about the shower having been pulled out nor, really, any of the particulars, as it is best left up to our Warranty Technicians to convey the needs for specific repairs and installsFinally, though [redacted] is understandably frustrated, D.RHorton is no more responsible for his time away to address a plumbing problem as would be for any professional services rendered We will continue to work with [redacted] to resolve his tub/shower issues and do our best to accommodate his parameters of time available
The warranty manager has been in communication with the homeowner and while the home, which was closed in 2014, is no longer covered under warranty, we are reaching out to the window vendor on the homeowner's behalf to help facilitate a resolution
Please allow this to respond to the complaint referenced above D.RHorton contends that at the time the Home Purchase Agreement was signed by Ms [redacted] she was self-employed She advised that she lost a client, but she has not lost her job Accordingly, pursuant to the Agreement she does not qualify for a refund D.RHorton has offered to cancel the current Agreement and provide an additional months and apply her deposit to another property so that she can continue to grow her business We continue to build the home of her unique specifications and taste It is because of these specifications that D.RHorton secured the deposit in the event a customer is unable to close and changes need to be made to the home to suit another customer’s tastes Thank you, [redacted] D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant Revdex.com [redacted] [redacted] ** [redacted] Dear [redacted] As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 8/24/by Melissa Vaccaro and assigned complaint ID [redacted] Your customer has rejected the business' response For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice In the Revdex.com's experience, the following tips often help foster trust in a business: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you have taken to resolve concerns Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customer By submitting your response, you are representing that it is a truthful account of your experience with this customer The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language If you have any questions, please contact us at [redacted] between 9:a.mand p.mor by email at [redacted] Regards, [redacted] Dispute Resolution, Ad Review [redacted] [redacted] MESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute In response to DR Horton: Thank you for responding, however, it seems you don't have all the information Yes, I am self employed and lost 70% of my income which I would be happy to send documentation and financial's to prove Based on my dramatic decrease in income YOUR mortgage company, DHI, issued a denial for the mortgage--which is when I requested a refundPlease see attached denial from YOUR MORTGAGE company I have subsequently tried to get a loan thru my own bank to try and salvage this purchase, however my debt to equity ratios with the 70% decrease in come makes me unable to qualify and I have a denial from them as well that I would be happy to provide My contract contains a financing contingency under Section 2b which entitles me to a refund Your sales agents have claimed, in essence, that the contingency is satisfied and waived once a conditional loan commitment letter is issued However, this is flatly under the terms of the contractFlorida law requires such waiver to be expressly stated in writing and no such waiver is enumerated in your contract Further as the drafter of the document, all deficiencies and issues of vagueness will be construed against DR Horton Your companies annual report states: Our sales contracts include a financing contingency which permits customers to cancel and receive a refund of their deposit if they can't obtain mortgage financing at prevailing or specified interest rates within a specified period This statement does NOT state that the person must not be able to get a Loan Commitment Letter--rather it is contingent on obtaining mortgage financing Nowhere in the contract does the contingency on financing state it is waived upon obtaining a qualified loan commitment letter Such a clause would, if included, render meaningless section 2.b (3), which assumes the financing contingency continues to exist after the provision of a Loan Commitment Letter Your local sales office is currently in violation of the law, as well as DR Horton Inc's fiduciary duties as an escrow agent under Contract and Florida Law I intend to refer the matter for prosecution by the Office of the Attorney General of Florida as a fraudulent and deceitful business practice in violation of Florida statutes 501.201, et seq, and seek imposition of civil penalties of $10,per incident against DR Horton Inc, as well as against Mr [redacted] and Mr [redacted] pursuant to Florida statues 501.2075, which allows for personal liability for fraudulent and deceptive trade practices In regards to your comments that the home being built to my specifications--I purchased the home already permitted so all structural items were already chosen and I had ZERO ability to make those changes Respectfully, this loss of employment occurred PRIOR to the foundation of the house even being poured and I contacted you and your mortgage company IMMEDIATELY so you wouldn't move forward, however you chose to even after receiving a [redacted] from your own mortgage company I advised you when I notified you that I would be UNABLE to move forward on the purchase and to STOP the building process so you could resell to someone else and had the lengthy conversation with my salesman [redacted] and to his supervisor *** Purchasing another house in the next months is NOT a possibility, and find it completely unrealistic I am not entitled to a refund even though your own mortgage company denied me for a loan--this qualifies me for a refund under your contract Further, I have hired an attorney to help me with this matter and he has been ignored and put off by your legal department at every turn, including not returning calls, faxes, or any other notifications I have also filed with the State of Florida, Twelfth Judicial Circuit Court in Manatee County, where the construction is being done, case number CDS [redacted] which your presence has been requested for mediation and have been informed that DR Horton ignored all mailed correspondence and not returning the courts repeated calls to confirm or decline your appearance I can't imagine that a National Builder like DR Horton could be so negligent and unwilling to discuss this matter either with my attorney or attend the court requested mediation DR Horton claims to treats its customers fairly and honestly, and I would like to give you the opportunity to show that to be the caseAnd I encourage your office to take appropriate steps to remedy this issue before circumstances escalate further Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.At this point DR Horton has not agreed to resolve the issue that they created by using faulty materials and poor contractors They have agreed to ONLY re-stucco and re-paint the rear of my home which only eliminates 1/of the problem that they created and the remaining 3/of the home is runny and it is clearly visible it was not completed properly during construction This is very different then my fellow neighbors who had to file a construction defect lawsuit just to get DR Horton to acknowledge that they made several mistakes during the home construction and repair and repaint their homes So far the repair process has been HORRIBLY handled I was originally told on 9-that the repairs were to start on 9-and that they would take just a few days to complete all the work No contractors showed up on 9-and I was told by the DR Horton rep [redacted] that the contractors had made a mistake and would be coming the next day On 9-two workers showed up, laid down tarp and started taking off the old stucco The workers left and left the tarp on my lawn which started to kill my grass immediately and they also left behind a sharp knife that they were using to cut off the stucco I moved the tarp and called DR Horton to find out when the workers would be back and done with the work as my grass just continued to die underneath the tarp [redacted] assured me that they would be back out to continue the work by 9am on 9-and that now he is estimating that they will take one week to repair the stucco and he has the re-painting scheduled in weeks, but I never heard back from [redacted] and no workers showed up again until 9-when they did no new work to the back of my home, but left a ladder in the middle of my yard Tomorrow will be one week from when they started the work and by DR Horton's rep ***'s estimate they should have been completed This repair is already going poorly and explains why this problem came about in the first place I just need DR Horton to complete the work and still I am requesting that they agree to paint the entire exterior of my home, properly, so that we can close this matter and I do not have to deal with them again.I tried to attached photographs but they would not upload I would be happy to email any photographs or more of my documentation if needed Regards, [redacted]
Per the customer's request, the appointment has been rescheduled from March to April We look forward to addressing the remaining repair item at that time
RESPONSE: Brick and Stone veneers are not structural components of the homeThe warranty clearly states this is not a warranted condition for homes past year coverageThe homeowner should refer to the RWC Year New Home Warranty book Section thru I am very sorry but we must deny Mr [redacted] request for warranty repairs [redacted]
Dear Ms***Please accept this correspondence as D.RHorton’s reply to the Revdex.com with regard to the above referenced complaint.Our Construction Area Manager, [redacted] ***, met with Mr [redacted] and we will replace several more pieces of siding on the rear porch, have Strand Engineering perform an elevation inspection, re-paint new siding that is installedWe are also working on the drainage issue with our Land department and the Developer to come up with a solution and will let Mr [redacted] know when we find it
Complaint: [redacted] I am rejecting this response because:I have sent multiple requests to DR horton (over several months)to complete warranty repair of painting the stucco repair and replacing pavers which were marked with an "X"Also, when they stucco'd [redacted] , they destroyed my sod and oversprayed /splattered along the entire side of my homeI want DR Horton to contact me to schedule these repairsThey are not to simply show up and work on my house, with no one here Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
All agreed repairs have been completedThe fence height was inspected and found OKThe yard is draining as designed but we have agreed to continue to monitor it as the sod takes hold and grows inNo other Action agreed to at this time
As previously recommended, the homeowner is encouraged to reach out to ***, as it is our assessment that after further investigation, the driveway cracks are a result of work performed by ***
A warranty manager will be reaching out to the customer to further discuss
We do understand how frustrating this has been for some of our customersThat is why [redacted] (***) and [redacted] (***) have provided assistance to our customers through the investigation of NIBCO tubing installed in your homeAs you know, the mechanical warranty, (HVAC, Plumbing and Electrical), which includes the plumbing system warranty ran for two years from the original date of closingThere is currently no active mechanical warranty on your home and the only resource for you as a homeowner would be through your homeowner’s insurance, if [redacted] and [redacted] were not providing assistance to you our valued [redacted] homeownerThe NIBCO manufactured tubing installed in some of our homes has been the concernWhen a leak is reported to [redacted] by a [redacted] homeowner and [redacted] is allowed to investigate, document and repair the NIBCO tubing leak, (this includes collecting a sample of the leaking tubing) [redacted] will assist [redacted] and our customer by covering the cosmetic damages associated with that leakPlease understand, [redacted] does not purchase plumbing supplies, install plumbing systems or manufacture plumbing linesThese products are provided by the plumbing contractor and subsequent systems are covered by the plumbing contractor, distributor and or manufacturer warrantyThe cross link polymer tubing (referred to as PEX) in your home is manufactured by NIBCO and is the tubing selected by the plumbing contractor, which has been tested by the American Society for Testing and Materials (ASTM) technical standards for water supply line use in commercial and residential structures worldwide The service commitment to our customers is a simple oneWe will try to work with you through any challenges you may encounter with your [redacted] homeOn September 10, an offer to replumb (OTR) your home was provided to youThe Re-Pipe Specialist contractor will contact you by e-mail to arrange a walk-thru prior to your Replumb In the meantime if another leak occurs please contact [redacted] for assistance and then e-mail [redacted] We will handle the consequential damage (water extraction, drywall, carpet) as we have done in the past claim for youRespectfully,
All of the ***'s concerns have been addressedIn reaching out to the customer yesterday, they confirmed everything was resolved
Ms [redacted] the tree referenced below was removed today around 10:00am Verified by Area Superintendent and contractor Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted] ***
The service manager has been in communication with the homeowner and an appointment is scheduled for May at am
Please accept this correspondence as D.RHorton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaintI apologize for the difficulties Mr [redacted] feels he has encountered while attempting to resolve his concernsI assure you that DRH strives to provide quality service.It is my understanding that Mr [redacted] successfully closed on this property on or about June 30, Mr [redacted] has contacted the division regarding the hardwood floors in his home previously through a customer service requestAs a result the division is in communication with Mr [redacted] in order to move towards resolution to his request.I appreciate the Revdex.com providing me with an opportunity to respond to Mr [redacted] complaint and its attention to this matter
The vice president of construction made a phone call to [redacted] the week of 12/and has committed to meeting with the owner after the holidays to see that the remainder of their warrantable repairs are completed correctly
We are sorry to hear that [redacted] feels that he was lied toThere were no deceptive practices performed A few new plans were brought in to fit a need and were under construction and advertised on 7/8/16, before [redacted] closed on 7/27/The referenced price point [redacted] is referring to is a 2,square foot home, which is the smallest square footage offered We did sell this home at $244,990, or $square footWe do not feel this is an inferior product, as the price per square foot is in line with the market and neighborhoodHome offerings are currently in the 2,247-3,square footage range and are selling and closing from $square foot to $square foot
We appreciate the customer reaching out to us regarding the concerns with the drainage in their yardWe understand from the local division's warranty personnel that prior attempts to address the matter have been made and the landscape contractor has left a voicemail today to schedule a visit to the homeWe look forward to bringing the matter to resolution for the customer
The D.RHorton Warranty Department understands the frustrations of [redacted] and is proactively addressing his shower and tub issues with follow up calls and emails Furthermore, we greatly apologize for [redacted] ***’s misinterpretation of our concern for his issues as a forum for lying Never would any of our Warranty staff ask nor tell another to lie for any cause and/or reason [redacted] was essentially told that he did not need to tell the Praxis technician about the shower having been pulled out nor, really, any of the particulars, as it is best left up to our Warranty Technicians to convey the needs for specific repairs and installsFinally, though [redacted] is understandably frustrated, D.RHorton is no more responsible for his time away to address a plumbing problem as would be for any professional services rendered We will continue to work with [redacted] to resolve his tub/shower issues and do our best to accommodate his parameters of time available
The warranty manager has been in communication with the homeowner and while the home, which was closed in 2014, is no longer covered under warranty, we are reaching out to the window vendor on the homeowner's behalf to help facilitate a resolution
Please allow this to respond to the complaint referenced above D.RHorton contends that at the time the Home Purchase Agreement was signed by Ms [redacted] she was self-employed She advised that she lost a client, but she has not lost her job Accordingly, pursuant to the Agreement she does not qualify for a refund D.RHorton has offered to cancel the current Agreement and provide an additional months and apply her deposit to another property so that she can continue to grow her business We continue to build the home of her unique specifications and taste It is because of these specifications that D.RHorton secured the deposit in the event a customer is unable to close and changes need to be made to the home to suit another customer’s tastes Thank you, [redacted] D.RHorton, IncAmerica's Builder Corporate Customer Service Assistant Revdex.com [redacted] [redacted] ** [redacted] Dear [redacted] As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 8/24/by Melissa Vaccaro and assigned complaint ID [redacted] Your customer has rejected the business' response For your convenience, a copy of the customer's response is below To expedite this matter, please respond back to the Revdex.com within days of receiving this notice In the Revdex.com's experience, the following tips often help foster trust in a business: * Acknowledge customer concerns * State the facts as you see them and avoid emotion * Explain the actions you have taken to resolve concerns Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customer By submitting your response, you are representing that it is a truthful account of your experience with this customer The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language If you have any questions, please contact us at [redacted] between 9:a.mand p.mor by email at [redacted] Regards, [redacted] Dispute Resolution, Ad Review [redacted] [redacted] MESSAGE: Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute In response to DR Horton: Thank you for responding, however, it seems you don't have all the information Yes, I am self employed and lost 70% of my income which I would be happy to send documentation and financial's to prove Based on my dramatic decrease in income YOUR mortgage company, DHI, issued a denial for the mortgage--which is when I requested a refundPlease see attached denial from YOUR MORTGAGE company I have subsequently tried to get a loan thru my own bank to try and salvage this purchase, however my debt to equity ratios with the 70% decrease in come makes me unable to qualify and I have a denial from them as well that I would be happy to provide My contract contains a financing contingency under Section 2b which entitles me to a refund Your sales agents have claimed, in essence, that the contingency is satisfied and waived once a conditional loan commitment letter is issued However, this is flatly under the terms of the contractFlorida law requires such waiver to be expressly stated in writing and no such waiver is enumerated in your contract Further as the drafter of the document, all deficiencies and issues of vagueness will be construed against DR Horton Your companies annual report states: Our sales contracts include a financing contingency which permits customers to cancel and receive a refund of their deposit if they can't obtain mortgage financing at prevailing or specified interest rates within a specified period This statement does NOT state that the person must not be able to get a Loan Commitment Letter--rather it is contingent on obtaining mortgage financing Nowhere in the contract does the contingency on financing state it is waived upon obtaining a qualified loan commitment letter Such a clause would, if included, render meaningless section 2.b (3), which assumes the financing contingency continues to exist after the provision of a Loan Commitment Letter Your local sales office is currently in violation of the law, as well as DR Horton Inc's fiduciary duties as an escrow agent under Contract and Florida Law I intend to refer the matter for prosecution by the Office of the Attorney General of Florida as a fraudulent and deceitful business practice in violation of Florida statutes 501.201, et seq, and seek imposition of civil penalties of $10,per incident against DR Horton Inc, as well as against Mr [redacted] and Mr [redacted] pursuant to Florida statues 501.2075, which allows for personal liability for fraudulent and deceptive trade practices In regards to your comments that the home being built to my specifications--I purchased the home already permitted so all structural items were already chosen and I had ZERO ability to make those changes Respectfully, this loss of employment occurred PRIOR to the foundation of the house even being poured and I contacted you and your mortgage company IMMEDIATELY so you wouldn't move forward, however you chose to even after receiving a [redacted] from your own mortgage company I advised you when I notified you that I would be UNABLE to move forward on the purchase and to STOP the building process so you could resell to someone else and had the lengthy conversation with my salesman [redacted] and to his supervisor *** Purchasing another house in the next months is NOT a possibility, and find it completely unrealistic I am not entitled to a refund even though your own mortgage company denied me for a loan--this qualifies me for a refund under your contract Further, I have hired an attorney to help me with this matter and he has been ignored and put off by your legal department at every turn, including not returning calls, faxes, or any other notifications I have also filed with the State of Florida, Twelfth Judicial Circuit Court in Manatee County, where the construction is being done, case number CDS [redacted] which your presence has been requested for mediation and have been informed that DR Horton ignored all mailed correspondence and not returning the courts repeated calls to confirm or decline your appearance I can't imagine that a National Builder like DR Horton could be so negligent and unwilling to discuss this matter either with my attorney or attend the court requested mediation DR Horton claims to treats its customers fairly and honestly, and I would like to give you the opportunity to show that to be the caseAnd I encourage your office to take appropriate steps to remedy this issue before circumstances escalate further Regards, [redacted]