Dunes Golf and Beach Club

May 19, 2017 *** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** *** Case Number: *** Dear Ms*** This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on May 16, 2017. Upon receipt of this complaint, I completed a review of account number ***Our records indicate that Mr*** did pay his previous balance but not the final billIt also shows that he had spoken to customer service multiple times previously regarding errors in his billing. On May 19, 2017, I spoke with Mr***In an effort to repair the relationship between Mr*** and Verizon Wireless I offered to waive the final balance of $as a courtesyMr*** accepts and is now satisfied. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 8:30am - 4:30pm EST. Sincerely, Larry W.Executive Relations CC: *** *** *** *** ** *** ** ***Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This letter is in response to a complaint filed by Akhter S*** received by Verizon Wireless on August 3, In her complaint, MrS*** reports issues with being charged international roaming charges. MrS*** claims he paid $international plan which included minutes and data
usage. Instead, MrS*** contends he was billed a pay as you go rate for international roaming. MrS*** is requesting assistance with adjusting the roaming chargesIn an effort to investigate MrS***’s concerns, Verizon audited the account. Per the review, MrS*** self provisioned the $international plan on his account on April 27, 2016. The plan allots minutes, MB, and messages in select countries. Regrettably, the country MrS*** visited wasn’t one of the countries the plan would cover. In return, MrS*** was billed the pay as go rate for usage while in Saudi Arabia. As a means to resolve this matter, I offered to adjust 70% of the roaming overages ($247.82). MrS*** was satisfied with the purposed resolutionVerizon Wireless apologizes for any inconvenience this matter may have causedIf there are any questions regarding this matter, you may contact me directly at ###-###-#### Monday through Friday between 8:a.m- 5:p.mEastern Standard TimeSincerely, Ezekiel FExecutive Relations

May 25, *** *** Revdex.com of New Jersey Whitehorse - Hamilton SqRdSte DTrenton, NJ RE: Complainant: *** *** Case Number: *** Dear MsBocchicchio: This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on May 16, In her rebuttal Ms*** states she was to receive additional credits on her accountShe also states she shouldn't be charged monthly fees as she didn't have service when Verizon shut down her account Upon receipt of this correspondence a thorough review was completed for wireless account number *** Our records indicate a warranty replacement was ordered for mobile number ###-###-#### on September 22, A warranty replacement is not the same as an insurance replacement; warranty replacements are specific to defects (not damage)In her complaint, *** *** states her device was water damaged and Asurion did not have the blackberry classic in stockDue to the phone being water damaged an insurance claim should have been filed as the manufacturers warranty does not cover water damageSince an exception was made to replace the phone by Verizon Wireless, the damaged device with device id *** was required to be returnedVerizon wireless has been unable to locate the device and the ups return tracking number *** does not generate any activityNo other tracking number was ever provided by Ms*** for the return of the water damaged device The wireless account was charged the non-return fee of $on October 22, A courtesy credit of $was issued on February 16, and another credit of $was issued on February 18, for a total of $regarding this matterAs a means of resolution, a credit of $was applied to the wireless account for the remaining balance of the non-return fee on April 19, This left a remaining balance of $due on the wireless account My further review of this case came to the same conclusion as our original findingsCredits were provided for the disputed non return of the blackberry in full ($399.99)Verizon Wireless ceased to charge Ms*** for monthly services once we suspended her services on February 19, We respectfully decline *** *** request for any additional creditsAs of May 20, the balance of $has written offThis balance can be addressed by contacting Verizon Wireless's Recovery Department at ###-###-####Verizon wireless appreciates the opportunity to respond to our customer's concerns. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, she may contact me directly at *** Extension *** Monday through Friday between the hours of 7:am to 3:pm ET Sincerely, Kimberlee VExecutive Relations

June 14, Revdex.com of New Jersey Attention: *** *** Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690- Re: Revdex.com Case #: *** Customer Name: *** *** Verizon Wireless Account#: *** Dear Ms***: This is in response to the above referenced informal complaint received by Verizon Wireless on June 14, In his rebuttal, Mr*** rejects the response provided by Verizon Wireless to his complaint. He states that although he appreciates the credits issued that were due months ago he is not satisfiedHe explains that he is still upset that he spent hours of his time attempting to have a promotion honored as promised As expressed in our letter, dated June 12, 2017, the Executive Office advised Mr*** a review was completed in regards to the trade in promotion on account number ending in ***We were able to conclude the devices were received for wireless numbers ending in *** and ***A lump sum credit of $was issued to both lines, which is equivalent to the monthly installments paid towards the Device Payment Agreements (DPA) over the past monthsA reoccurring credit of $has been issued to the account for the next months In an effort of resolution, Verizon Wireless assures Mr***, as well as the Revdex.com, that we will exhaust all options to prevent such incidents in the futureVerizon Wireless has provided the applicable coaching to our team members involved, for that purposeAs a gesture of good will, an additional credit of $has been issued to the account towards one month of the service planThis amount was calculated by adding the monthly cost of the New Verizon Unlimited Plan at $plus the $line access fee for each of the three lines on the account Verizon Wireless appreciates the opportunity to respond to Mr*** concerns Respectfully, Shunté RExecutive Relations Verizon Wireless Executive Office

Upon review of the account, The HUM line was activated with a two-year contract on November 25, A review shows that the HUM line was disconnected on May 27, 2017, and was billed an Early Termination Fee of $It has been determined that all associated service and cancellation charges
are valid Ms*** also had two Smartphones active on her accountOne line, ending in 7427, was ported out to another carrier on March 18, 2017, and the other, ending in 2904, was transferred to a different Verizon Wireless account on March 19, Because of this, Ms*** was billed additional months of service for the HUM line on her April 7, 2017, and May 7, billing statementsThe May 27, 2017, billing statement shows that Ms*** received a partial refund for the May billingThe final bill, with the Early Termination Fee and the partial refund for service, was $ I spoke with Ms*** regarding her concern and the above informationI advised her that appropriate coaching will be provided. In the effort to provide a satisfactory resolution, I offered to waive the remaining balance in full as a courtesy, and she acceptedMs*** was satisfied with the resolution provided and had no additional concerns Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at ###-###-#### Monday through Friday between the hours of 10am and 7pm PDT Sincerely, Jason RExecutive Relations

May 09, 2017 Re: Verizon Wireless Account Number: *** Dear Ms***: This is in response to your concern sent to [agency] on Month Day, YearOn behalf of Verizon Wireless, please accept my sincere apology for the difficulties you experienced with our companyThe
experience you described is certainly not characteristic of the service we aim to provide.We would like to take the opportunity to speak with you regarding your experience and resolve your issue; however, we have been unable to reach you at ###-###-####, ###-###-####, or *** To effectively resolve your concerns, may we speak before 05/16/2017? I can be reached at *** Extension *** Monday through Friday between the hours of 8:AM - 5:PM Eastern. If my office hours are not conducive to your schedule, please advise of the best time to reach youWe will make every effort to accommodate your request. Verizon Wireless works hard to provide you with the high quality service you expect and deserve, and will continue to do soSincerely,Theron

Complaint: ***
I am rejecting this response because:This is a continuous complaint to Verizon after first complaint (***) that is not solvedBriefly I filed a complaint sometime or weeks ago to Revdex.com about the the service reps changing stories about contract, hard to reach to customer service, their unwillingness to help, and they just hung up after they heard I switched the wireless carrierAfter I filed the complaint I received my final bill that took more than a month after I switched carrier and called customer service about the final bill more than couple timesI also got an email and phone calls from verizonI reviewed the final bill and their charge is not clear so I email back to the personnel of verizon to give me a phone number that I can reach and ask questions without waiting minutes and transfer deptto deptShe did not respondI called her and left message to call me back times without luckI don't want to pay my final bill before I clear my questions nor over payMy service finished on 7th but they charged for full monthThey also did not allow to pay by mail and give only days to payI am not sure this is their policy only take care of customer when the customer pays them
Regards,
*** ***

This is in response to the above-referenced complaint filed by *** *** and received by VerizonWireless.The Executive Office spoke to Ms*** to address her account concernsMs*** expressed her frustrationwith the replacement device that was sent to herShe states that the wifi
connection is not stable on thedeviceOur office agreed to send her a new replacement device per her requestWe recommended that ifshe still experiences wifi issues on the new device that she reaches out to her internet service provider toensure her connection is workingShe agreed.We advised that there are no iPhone devices in stock as she currently has; therefore we will send aniPhone 6S 32G deviceWe advised that she send back her defective device to avoid any additional chargesto her accountMsLee agreed to the offer as a resolution.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has anyfurther questions or concerns, he/she may contact me directly at *** Extension *** Mondaythrough Friday.Sincerely,Chanell C.Executive RelationsCC: *** *** *** *** *** ** *** *** *** ** ***

*** *** expressed concerns regarding her contract being extended on line ending in *** She stated she changed her calling plan and was not aware her contract would be extendedIn review of the account, the calling plan change did not extend the contract on the line in questionOur
records indicated wireless line *** was used as an alternate upgrade to purchase an iPhone 5S back in February The Executive Office spoke with *** *** regarding her concerns as indicated aboveWe apologized for any inconvenience this matter has causedShe stated one of her lines were in need of a new deviceTo address her concerns we offered to buyout out her existing Device Installment Agreement on line ending in *** and a credit of $as a courtesyA credit for the buyout fee will be applied to cover the chargeMs*** was advised she must return the current device with the FedEx Label provided upon receipt of her device she purchasesVerizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at ###-###-#### Ext***, Monday through Friday between the hours of 8:AM - 3:PM ETSincerely, Shaneatha BExecutive Relations

*** *** contacted the Executive office with a concern about a debt he has to pay for services he never started with Verizon WirelessAfter a review of the account, it was noted on 12/28/Direct Agent Pamela contacted customer service to inquire about Mr*** account that was
suppose to be cancelled the same day it was openedIt was also requested on 12/28/that the port did not complete in which the services did not transfer overIt was recommended the line of service be cancelled under WFG*** was advised he will not be charged because it was within the WFGAt this time the balance of $has been credited back to the account. There is a zero at this timeNo further action needed on this caseThe Executive office feels that we have addressed the complainants concernsVerizon Wireless appreciates the opportunity to respond to concernsSincerely, Quanetta HExecutive Relations

In this complaint, Mr*** expressed concerns about his final billing charges on his account Upon receipt of this complaint, I completed a review of account number ***Our records show that Mr*** previously spoke with the Executive Office regarding his concerns on June 2, The Executive Office explained the billing details to Mr*** and offered a courtesy credit of $due to the disconnect occurring at the end of the billing cycle when a port out is completedMr*** also made a payment of $and spoke with the financial services team to set up payment arrangement on his accountMr*** considered his concerns resolved Verizon Wireless appreciates the opportunity to respond to concerns *** ** Verizon Wireless Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me
Regards,
Catherine M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Ted F*

Revdex.com of New Jersey Attention: *** *** Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690-
Re: Revdex.com Case #*** Customer Name: *** *** Verizon Wireless Account #*** Dear Ms***: Thank you for allowing Verizon Wireless to respond to concerns expressed by *** ***In her complaint, Ms*** expressed her concerns with her billing as well as her customer service experience Upon receipt of this complaint a review was completed. The Executive Office spoke with Ms*** regarding her billing concerns on her billShe stated before she started service with Verizon she chatted with a rep onlineShe stated she made it very clear that she wanted to get a new number therefore she would not be porting her numberShe stated although the chat rep knew this she was informed that she would still qualify for the promotion and her contract with her other carrier will be bought outShe stated at the point where she tried to turn her device in she was told that she couldn't because she didn't port her service inThe Executive Office apologized to Ms*** for her experience and thoroughly went over the bill with herShe stated the bill was supposed to be around $but the bill was over $After re-rating the bill to reflect single Unlimited Plan, a credit of $was applied to the current bill and a reoccurring credit of $was applied for Months for the device tradeMs*** is satisfied with the resolution Verizon Wireless regrets any inconvenience the above matter may have caused Ms***, and appreciates the opportunity given to resolve these account concerns. Should Ms*** have any questions, please call me directly at ###-###-#### between 9:30am and 5:00pm EST, Monday through FridaySincerely, Ashleigh CExecutive Relations

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on April 21st, Upon receipt of this complaint, I reached out to Ms*** and apologized for the inconvenience. We have processed a check to send a refund to
Ms*** Verizon Wireless appreciates the opportunity to respond to our customer's concerns

Upon the receipt of this complaint, I completed a review of account number ***-*Our records indicate that *** *** has been a customer with Verizon Wireless since 08/28/We have reviewed Mr*** complaint in regards to his jetpack purchased at a store locationI
have spoken to Mr*** and advised we would cancel his jetpack and waived his early termination fee, as well as credited him the months of service he had paid for in the amount of $Mr*** was happy with the resolution

April 13, 2017 Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** ***Case Number: *** Dear Revdex.com: This is in response to the above-referenced complaint filed by *** *** and received by
Verizon Wirelesson April 13, 2017. Upon receipt of this complaint, I completed a review of account number ***Our records indicatethat Ms*** took part in a promotion to receive an iPhone for free with a trade in of an iPhone Thepromotion would give Ms*** reoccurring credits for $a month for the duration of months. Our notes indicate that we received her trade in device on 9/21/2016, but she states that she never receivedthe reoccurring creditsOur customer service team issued a credit for $for the first months of themissing credits on 4/12/and completed a dispute form to ensure that her credits are automaticallyapplied monthly, going forwardI spoke with Ms*** and apologized about the amount of time that it hasbeen taking to get her issue resolvedI issued reoccurring credits in the amount of $for months.Ms*** is pleased with the resolution. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has anyfurther questions or concerns, she may contact me directly at ###-###-#### Extension *** Mondaythrough Friday between the hours of 8:30a-4:00pm ET. Sincerely, Nalisha V.Executive Relations

Thank you for bringing your billing to the attention of The Executive Office . We are committed to providing you with a stellar customer experience everyday. We value and appreciate your feedback when we may fall short of that commitment. I apologize for any inconvenience that this issue may have...

caused. The account has been reviewed.  After reviewing the most recent statement, I have confirmed that you do have a credit balance on the account in the amount of $142.98.  The final statement specifically states "do not pay" in the upper right hand corner of the first page of the bill.  You can expect to receive the refund within 4-6 weeks from the date that the account was cancelled. Thank you for your patience in the resolution of this matter and your continued loyalty to Verizon.

A review of the investigation indicates that on 06/13/2017 Mr. [redacted] was advised that the address could not be changed for the VISA prepaid card and the number to Verizon Wireless Visa Prepaid Card services at ###-###-#### was provided to him. The promotion shows that the estimated Reward Amount of $178.75 was approved on 06-12-2017.  The Executive Office spoke to Mr. [redacted] on 06/15/2017 regarding his concerns. The above information was explained. It was explained that the address could not be changed once the promotion was processed. Mr. [redacted] stated that he was not able to write down the number to Card services and it was provided to him again. Mr. [redacted] expressed his dissatisfaction with our response. Tell us why here...