Dunes Golf and Beach Club

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on April 19th, Upon receipt of this complaint, I completed a review of account number ***I reached out to Mr*** and sent him a prepaid shipping label to return the
network extender and we have removed the charges Verizon Wireless appreciates the opportunity to respond to our customer's concerns

May 3rd, *** *** Revdex.com Whitehorse Hamilton SqRdTrenton, NJ RE: Complainant: *** *** Case Number: ***
Dear Ms***, This letter is in response to the recent correspondence filed by Ms*** *** regarding the afore-mentioned case number Ms*** expressed frustration concerning the policy to receive a copy of an archived bill Ms*** filed a complaint concerning information she received around getting a copy of an archived bill. Ms*** said when she requested a copy of a bill from August she asked why she needed the copy and was advised she would have to retain a lawyer to receive a copy of a bill more than months ago. Executive Relations advised Ms***, our policy, that a consumer may receive a copy of an invoice as far back as years at a cost of $per copy. Ms*** said her fiancé’s Samsung SEdge was stolen. Ms*** said she cannot afford to pay the $deductible and make her monthly service payment of $150.00. Ms*** has been a valued customer since November with an excellent payment history. As a one time courtesy, Executive Relations offered to issue a credit adjustment of $to her account. Ms*** accepted the offer and expressed satisfaction Verizon Wireless appreciates the opportunity to respond to Ms***’ concernsVerizon Wireless appreciates the opportunity to respond to all concerns and apologizes for any inconvenience this matter may have caused

The Executive Office spoke to Mr*** regarding his account concernsMr*** expressed his frustration with his current device, *** *** *L and the multiple replacements he has received. Our office apologized to Mr*** for any inconvenience this issue may have
causedWe offered to replace his current device with a brand new device; since he purchased his new device within the past daysMr*** requested to get a new Samsung SPlus deviceWe have cancelled his device agreement on the *** device and have applied a credit of for the balance on that deviceMr*** inquired on his trade in credit for his device he traded in before getting his Google Pixel XLAfter reviewing his account, we confirmed that his trade in credit for his device was $We advised that we will apply a monthly credit of $for the next months to his accountMr*** agreed and accepted the offers as a resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have NOT reviewed the response made by the business in reference to complaint ID ***, I HAVE NOT HEARD FROM VERIZON
Regards,
*** ***

*** *** expressed concern to the Executive Office regarding issue with received a port in credit to her account. Ms*** stated that she activated service on 4/5/with Verizon Wireless and was told during the activation that because I didn't qualify for a promotion, that I was
going to be given a $promotion on my accountMs*** reviewed her account and it did not reflect a credit for $was applied to her account.Upon reviewing the account, the account reflected that Ms*** was advised that she was eligible for a $port in credit for switching to Verizon. A sales associate informed Ms*** that when she ported in her number to Verizon that a $credit will be applied to her prepaid account. In speaking with Ms***, I advised her that Executive Relations would honor the promotion and a credit for $was applied to her account. Ms*** was satisfied with this resolution

I've reviewed the account in question. The old account, ***, currently has a zero balance. Ms*** will receive one more billing statement dated June 25, 2017, which will show a final adjustment of $and reflect the zero account balanceThank you for allowing
us to resolve your concern.Tracy W

RE: Complainant: *** *** Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on 06/02/2017. In the complaint,
*** *** expressed concerns in regards to the non-return equipment charges that were billed on mobile numbers ending in *** and ***. Mr*** stated that he turned the phones in to the Best Buy sales agent at the time of the upgrade, so he should not be responsible for the device charges. He is requesting removal of the fees After thorough investigation, our research revealed that Mr*** contacted Verizon's Twitter Customer Service to seek resolution for this matter. A credit in the amount of $was issued on mobile numbers ending in *** and *** on 06/02/for the cost of the non-return device fees by Customer Service. On 06/05/2017, the Executive Office called Mr*** to advise of the findings and discuss any further concerns. Empathy and sincere apologies were expressed for the inconvenience he experienced from our company. The Executive Office assured Mr*** that he was not billed any upgrade fees, and he was provided the pay off balance for his iPad Pro. Mr*** expressed satisfaction to the resolution provided Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 7:30am - 3:30pm EST Sincerely, Cynthia LExecutive Relations

April 26, 2017 *** ***Revdex.com of New JerseyWhitehorse - Hamilton SqRdSte D5Trenton, NJ 08690 RE: Complainant: *** ***Case Number: *** Dear Ms***: This is in response to the above-referenced complaint filed by *** *** and
received by Verizon Wireless on 04/19/2017.Upon receipt of this complaint, I completed a review of account number ***Our records show a $non return device charge for MTN ###-###-####MsHall purchased an iPhone 5S on 4/15/and was sent a Certified Like-New Replacement on 11/13/2016.In communicating with Ms*** via email, she explained she still has the device because her personal information has not been able to be retrievedShe also maintains the iPhone 5S was damaged at time of purchase on 4/21/In the interest of customer satisfaction, I offered to waive the $non return fee and Ms*** can keep the deviceI also offered to reconnect the service and waive Reconnection FeesThis resolution was offered to Ms*** on 4/21/however she has not responded after several unsuccessful attempts to reach herIf Ms*** would like to accept the offer, the Executive Office will extend the offer to 4/30/17.Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf *** *** has any further questions or concerns, he/she may contact me directly at *** Extension *** Monday through Friday between the hours of 9:00am - 6:00pm (PST).Sincerely,Nicole M.Executive Relations

Complaint: ***
I am rejecting this response because: A Verizon rep very quickly provided me with a phone number but I explained that I was driving and could not write the number downThey did not provide it a second timeAdditionally, at no point was I told where the gift card would be sent, and I had to follow up multiple times just to confirm I was still entitled to receive itI called Verizon four times over the course of six weeks and they could not provide me with a status update on when the gift card would arriveFinally, I asked an online chat rep and they said it would be delivered but could not tell me where it would be sentTherefore, I believe it is only reasonable that they send me a new gift card to my current address, which they did not even requestI'm certain they can verify the other gift card has not been activatedThank you
Regards,
*** *** ***

This is in response to the above-referenced complaint filed by Mr*** *** and received by Verizon Wireless on June 13, 2017. Upon receipt of the correspondence, Verizon Wireless reviewed the equipment on account number ***. We were able to conclude wireless number
ending in *** was activated on March 27, and disconnected on June 12, 2017. On June 13, 2017, we spoke with Mr*** *** and informed him the services are not currently active to send out an insurance replacement device. Mr*** confirmed that he disconnected the services and stated he wanted to make sure he would receive his switch promotion gift card. We connected Mr*** with Luis from the switch promotion department to update the address the gift card was being sent to and he was satisfied with the outcome. Verizon Wireless appreciates the opportunity to respond to our customer's concernsIf Mr*** *** has any further questions or concerns, he may contact me directly at ###-###-#### Extension *** Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11578200, and find that this resolution is satisfactory to me
Regards,
Kelly S***

Verizon Wireless Executive Relations P.OBox Chandler, AZ March 27, Attention: *** *** Revdex.com of New Jersey Whitehorse Hamilton SqRd., Building A, Suite Hamilton, NJ
Re: Case No***/ Account No*** Dear Ms***: I am writing in response to the complaint forwarded on behalf of *** ***In the Ms*** expressed concerns about a closed accountShe states she was billed an entire month of service; although she only had service for a couple of daysMs*** requests her account be credit for the time she did not use serviceVerizon Wireless appreciates the opportunity to address Ms***’s concerns I spoke to Ms*** and addressed her concernsIn an effort to provide a satisfactory resolution, I requested $be removed from the balanceI advised Ms*** the $was successfully removedThe new balance is $Ms*** can reach The CBE Group at ###-###-####, to make the final payment or spayment arrangements. Ms*** accepted the resolution Should the Revdex.com or Ms*** have any questions regarding this response; please contact me at ###-###-#### between the hours of 8:A.Mto 5:P.M(PST), Monday-Friday. For other account related matters, please contact Customer Service at ###-###-#### Regards, Takia H Takia H

Upon receipt of this complaint, I completed a review of account number ***Our records indicate that *** *** has been a customer with Verizon Wireless since 11/25/We have completed a comprehensive review of Mr*** complaint in regards to being charge
long distance charges to IndiaWe confirmed the usage, and explained that if the application he was using was not working correctly it would lead to him being chargedI also advised there was no block placed for international calls on his lineHowever, due to his tenure I advised we would credit $of the $original chargesHe have already previous credited $so in all the total credit Mr*** received was $284.04, he expressed satisfaction with the resolution

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on May 9th, Upon receipt of this complaint, I completed a review of account number ***Our records indicate that Mr*** was still responsible for two device
payments. We adjusted the account and Mr*** paid for the two device payments on the account. Mr*** was satisfied with our resolutionVerizon Wireless appreciates the opportunity to respond to our customer's concerns

This is in response to the above-referenced complaint filed by *** *** and received by Verizon Wireless on May 31, 2017.Upon receipt of this complaint, I completed a review of account number ***Our records indicate Ms*** was on the single line Unlimited plan with
smartphone and jetpackWhen she added the 2nd smartphone, the plan was changed to the multi-line unlimited planIt is a $access differenceDuring my conversation with Ms*** ***, I discussed the aforementioned and apologized for the misinformationI issued a credit of $for the access differenced billed for months and inconvenienceShe was satisfied. Verizon Wireless appreciates the opportunity to respond to our customer's concerns Sincerely, Latoya B

Revdex.com of New Jersey Attention: *** *** Westhorse Hamilton Square Road, Suite D-Trenton, NJ 08690-
Re: Revdex.com Case *** Customer Name: *** *** *** *
Verizon Wireless Account *** Dear Ms***: Thank you for allowing Verizon Wireless to respond to concerns expressed by *** ***In his complaint, Mr*** stated he has ongoing account concerns related to his Verizon Wireless account The Executive Office has tried reaching out to Mr*** via phone and email and has not been able to speak with himHe did respond to an email asking us to refer to his complaint; however the details are not clear and would require a verbal conversation in order to fully resolveMr*** has been provided with our contact information both through email and voicemailAt this time the Executive Office considers this matter closed Verizon Wireless regrets any inconvenience the above matter may have caused Mr***, and appreciates the opportunity given to resolve these account concerns. Should Mr*** have any questions, please call me directly at *** *** extension ***between 9:00am and 5:00pm EST, Monday through FridaySincerely, *** *Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Please be advised that since the company has not actually followed through with what I indicated would be an acceptable response I can not sign off on the complaint at this time Verizon has only indicated they are willing to replace the device and waive any damage fees/deductible at this time...they have not actually done anything
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No, the company was great at resolving the matter that the prior employees weren't able to handleIs there a way to get the name of the guy I talked to from Verizon? I'd like to get the direct number for him, if possibleIf I ever have any other problems I would like to talk to him directly because he is the only one from Verizon that has ever been able to help me!
Regards,
*** ***