East Coast Moving And Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.
Sincerely,
[redacted]

East coast still has not delivered my daughters furniture after 10 days. They have consistently lied and changed their story a number of times. In spite of promise of delivery today, they now say that the truck is not in Florida at all, and that it should be next week. This company has misinformed each of us and sets a prime example of why the U.S. is falling behind other economies. Dr. James [redacted]

The clients was told at pick up that he had more cubic feet because of additional items and also that the need to pack the items with wrapping would also add some size to the volume and cost . He was then given the new cost which he agreed and we provided the service as contracted

Base on the experiences I had in the past, I realized that sometimes things can go wrong while making a move. Some stufs can get damage, get ruined and others things can go awry. But, my last move with East Coast Moving taught me different lesson as nothing was damaged or ruined in my move with them. For that reason, I am really grateful for the wonderful and peaceful services rendered to by the professional movers I hired this time. Thank you for your peaceful and professional service

Complaint: 11968876
I am rejecting this response because: Today is 13 March 2017 and I still have not received any contact from them, as of 8 March East Coast Moving stated they would reach out to me in attempt to rectify this situation. This is how this company operates, unprofessional, no integrity and lack of customer service. I have been dealing with this for 8 months now.  Same type of response I got every time I contact them; "your deposit will be refunded and check released by Friday". That's when I was told their financial departments cut the checks.  
Sincerely,
Tina [redacted]

When I called they give me a quote for 1700 when the movers got to my house he added $600 more to my initially quote okay I paid the different, but after they pick up and left my house I noticed that they left behinds several items at my house. I called the office to report no one answers or return my called, after days I was able to speak with one of the customer rep. They told me they were going to send someone to pick up the items I waited for a couples of days no one called or even pass by the house, I called again and now they saying that the items were not included my bed legs for real. To add up it has been 3 weeks and they haven't deliver my furniture. Everything about this company has been a disaster. This is the first time I write a review but I need to let people know what this company is about.

The move went extremely well from the packing of my chinaware which I cherish to the reassembly and set up of our twins bunk beds/ desk set which is really a huge, complex thing to put together. The movers were friendly and worked very carefully I cannot be more pleased

Initial Business Response /* (1000, 5, 2015/02/19) */
the client has additional items there for the increase in the price we told the client prior to us loading there goodz took more space and that because of this they would be charged more and they agreed to the new price before we loaded and...

signed a revised inventory we apologize for any inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the same amount of items as indicated originally there were no additions and I was told by sales I was a "mini move" the couches were "oversized" they were two love seats
Final Business Response /* (4000, 9, 2015/03/04) */
the client was given an original estimate over the phone based on a list of items on the day of the Move he had additional items and packing that needed to be done that resulted in additional cost the client was informed and was given a revised estimate prior to be done which he did agree to my refund is not due and the discount was already given at pick up

I hired these men after finding them online and checking out their credentials and they passed the test by giving a fair price and then performing the move as planned with no headaches or mishaps. Thanks Louis and the gang for making the relocation seamless and thanks Danny for throwing in the free wardrobe boxes and for doing such a stellar job packing my tV it made it safe and sound across six states awesome work

Regarding the mattress we do apolologize for the delay in shipping it but it has been sent and the stair charges are clearly outlined in writing and the customer was charged accordingly

I am really please with the great job done By East Coast they were very attentive and worked but carefully moving our items to our new home. Would definitely use them again.

The client was mailed an invoice more than a week ago and if she has not recieved it we ask she call the office to speak with [redacted] who will resned it our fax it to her.

Records show that the settlement agreement was sent out to the client June of last year and we never received it back therefore the claim was not closed. The client will receive reimbursement through the claims department and we ask that Mrs [redacted] email [email protected] with the correct...

address to send the settlement form so we can resolve this claim.

We get the call from EastCost Movers agent and they given the quote for $1350 to move some items from Tomball to Atlanta. After the scheduled date and time they did not reach..
We paid $375 through credit card to the agent. After 2 days late evening they come to our home to pick the items. Truck driver and 3 guys were come to pick the items. they have shown the bill to sign the dispatch form, once we signed the fill the amount which is 2 times higher than the original quote, and they collected $855 as 70% of the total charge. Almost we paid the whole amount as we agreed. They collected the items and told us within 4 days it will be delivered. We do not pay any charge during the delivery. but the bill shows we need to pay $1050 due upon delivery. Since we are moving out of the country. We do not have any option to hold the move out items. I request all consumers, please DO NOT approach this movers. The items were picked on sep. 2, 2016. Till date (sep 21, 2016) it is NOT delivered.. We tried to reach the driver and eastcost dispatch and customer service. no one is picking the call.. we tried all different ways. no hope. Only GOD knows when the items will be delivered. This is the WORST and FRAUD movers.. Please beware of this company.

We apologize that the client felt the need to file the claim the claim is almost completed and they will receive their settlement check which will be mailed out this Friday

The client was given a general estimate based on the inventory they stated they were moving. On move day they had additional items resulting in added cost which was told to them prior to us beginning the work. We can only be as accurate with our quotes as our clients are accurate in relaying what they are moving we did provide the client a discounted rate and if they file a claim we will reimburse them for any damages.

Moving can be a terrifying ordeal however East Coast Moving and storage was not only affordable but the crew was super professional and Patrick who was the foremen made me feel well taken care of and they had zero damages or delays. Great job

The client was given a good faith estimate based on the information they provided however the information was inaccurate and the client had a lot more items to move then described at first. We gave the client a new quote and they declined service and forfeited the deposit as per the contract which...

states deposits are nonrefundable.

we did complete the service as contracted and there is no refund due

Complaint: [redacted]
I am rejecting this response because:
This is exactly what they said last time and no one responds. I called and spoke with [redacted] and he said he would have management give...

me a call back about the refund, never heard from anybody.
Sincerely,
[redacted]