East Coast Moving And Storage

We ask that the client provide the paperwork associated with this move as we cannot find record of it transpiring with us.

These guys are real troopers it was pouring rain and my condo didn't have access for the truck to roll right up to the door so they had to hike it quite a ways and it was so hot but they did it with no complaints and didn't nick a thing. My girlfriend is very obsessive so she really inspected all the belongings on arrival and every single piece was intact and the guys were super patient with her request to put thing in certain spots so thanks a million fellas

The client was issued a settlement per the insurance they had with their move and we also are trying to accomodate the client by doing the settlement electronically instead of through the postal mail as usual please sign and return the settlement letter for compensation.

I was quoted $2500 by Jason/sales rep to pick up & deliver my furniture from a bedroom Apt in Indianapolis to San Jose CA. When the truck picked up my furniture, was told the cost is now raised to $3500. (Was 433 cu feet). I gave Jason arrival date to deliver would be June 15th & he assured me it would be there on time. As of today July 27th, my furniture still hasn't arrived & I've been lied to for past six weeks as to where it is & when it will be delivered. According to their dispatch, it's on the truck & will be here in 2-3 days. I've been given this answer for a month & a half with still no delivery. Was told last Friday my furniture would be here Sunday or Monday. When I called today was told the truck is in San Diego & will be 2-3 more days upon arrival. I looked up [redacted] reviews & everyone has same complaints. All 1 star ratings. And thrust boast on website they're a Revdex.com A+ rating which is another lie. I've moved several times in past 10 years & NEVER had this trouble! Their unethical & harsh behavior towards customers cannot be defined in words. They should be shut down by Attorney General!

It was hot, there was no AC and the stairs must have been brutal but the crew and office staff at East Coast were helpful every step of the way and they made me feel like my belongings were in good hands. Delivery was seamless cause they marked all the boxes and I had zero damages. Great job.

150% satisfied. I had East Coast Moving deliver all my belongings from florida to new jersey with nothing broken or missing. Their customer service when I first called was nothing id experienced from other moving companies. They were completely professional and punctual. I recommend them to anyone moving. Their service made my move stress free.

Complaint: [redacted]
I am rejecting this response because: The intial phone quote was RIDICULOUSLY LESS than actual amount. It is a scam to get people to commit, then after belongings already loaded they come with the REAL price. Absolute ripoff!
Sincerely,
[redacted]

Complaint: 11968876
I am rejecting this response because:
-----Original...

Message-----From: [redacted], Tina L SSG USARMY USAREC (US) [mailto:tina.l.[redacted][email protected]]Sent: Monday, February 27, 2017 11:27 AMTo: Customer Relations <[email protected]>Subject: Complaint#11968876 vs East Coast Moving and StorageComplaint#11968876 vs East Coast Moving and Storage-----Original Message-----From: Tina [redacted] [mailto:[redacted]]Sent: Wednesday, January 25, 2017 8:46 AMTo: [redacted], Tina L SSG USARMY USAREC (US)Subject: [Non-DoD Source] Fwd: Your Moving Estimate #767596All active links contained in this email were disabled. Please verify the identity of the sender, and confirm the authenticity of all links contained within the message prior to copying and pasting the address to a Web browser.________________________________Sent from my iPhone Begin forwarded message: From: "Lenny - EAST COAST MOVING AND STORAGE" <[redacted] < Caution-mailto:[redacted]> > Date: July 22, 2016 at 4:01:20 PM CDT To:[redacted]< Caution-mailto:[redacted] > Subject: Your Moving Estimate #767596 Reply-To: "Lenny - EAST COAST MOVING AND STORAGE" <[redacted] < Caution-mailto:[redacted]> > <Caution-http://eagle.hellomoving.com/MARKETAA/IMAGES/logoE.gif>  ...⇄ Moving Estimate Reference No: E767596EAST COAST MOVING AND STORAGE[redacted]Hallandale FL 33009US DOT: 1896009 MC: 681911 CustomerRep: LennyPhone: [redacted]Fax: [redacted]Email:[redacted]< Caution-mailto:[redacted] >Web: Caution-http://www.eastcoastmove.com/ < Caution-http://www.eastcoastmove.com/ > Moving From Moving ToTina [redacted]/kyara [redacted]StorageAugusta, GA 30909Phone: [redacted]  Tina [redacted]HouseSan Antonio, TX 78254  [redacted]< Caution-mailto:[redacted] > Relocation DetailsJob No: E767596Estimate Date: 07/22/2016Representative: LennyMove Type: Residential Long Distance, 1148 milesEstimated Volume: 456 cf. (3192 lbs)$3.80 per cfMove Day: Monday/TuesdayRequested Move Date:07/25/2016-07/26/20161st Available Delivery: 08/10/2016Created on: 07/22/2016Relocation EstimateBasic Estimate Price $1732.80Fuel Surcharge: 5.00 % $86.64- $100.00Basic Valuation Protection:$0.60 per lbs. per article$0.00Total Moving Estimate $1719.44 Full Value Protection Amount of Liability: $19,152.00(Optional)Deductible Levels: $0 $250 $500 $750 $1000 $1500Valuation Charge: $766.00 $631.95 $555.35 $440.45 $363.85 $325.55Total Estimate PlusValuation Charge: $2485.44 $2351.39 $2274.79 $2159.89 $2083.29 $2044.99Customer's Initials: x_________ x_________ x_________ x_________ x_________ x_________WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company’s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read “Your Rights and Responsibilities When You Move” < Caution-http://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Respo...⇄ > , and Ready to Move Brochure < Caution-http://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Ready_To_Move_Br...⇄ > provided by the moving company, and seek further information at the government website Caution-www.protectyourmove.gov < Caution-http://www.protectyourmove.gov >  Understanding Your Estimate This Binding estimate is guaranteed based on information that you have provided East Coast Moving & Storage. In case anyitems or packing services need to be added, the customer has up to 72 hours prior to the move to revise the list of services for the estimate to be guaranteed.Packing services are not included UNLESS specified in the estimate. Please review the inventory and services listed so that we may provide you the best possible service for your move. FULL SERVICE RELOCATION INCLUDES:    AT PICK UP AT DELIVERYSTEP 1: DISASSEMBLE NECESSARY ITEMS STEP 1: UNLOAD ITEMS FROM TRUCKSTEP 2: WRAP AND PROTECT ALL NON FRAGILE FURNITURE WITH PADDED MOVING BLANKETS STEP 2: CHECK INVENTORY AS WE UNLOADSTEP 3: INVENTORY EACH ITEM WITH LOT STICKERS STEP 3: POSITON ITEMS AS DIRECTEDSTEP 4: NOTE EACH ITEM ON INVENTORY STEP 4: UNWRAP ALL FURNITURESTEP 5: LOAD THE TRUCK STEP 5: REASSEMBLE FURNITURE WE ARE NOT BROKERS!    Cargo insurance coverage up to $50,000 based on 0.60 cents per lbs per article (0.00% deductible). We also have an account withCaution-www.movinginsurance.com < Caution-http://www.movinginsurance.com > please visit their site or call 1-888-893-8835 for affordable fullvalue replacementinsurance at a discounted rate.This quote also includes allTaxes & tolls.Fuel surcharges, mileageand transportation fees.Free extra stop (up to 15 miles) - both at origin and destination.Transportation with late modelair-ride su[redacted]sion trucks.30 days of FREE climate controlled storage in our secured storage facility. FULL SERVICE RELOCATION DOES NOT INCLUDE: First flight of stairs is free, each additional flight is $70.00. (A flight is up to 7 steps).Long carry – first 50 feet are free, each additional 50 feet will be charged $70.00.Shuttle service – if a semi-trailer cannot get reasonably close to a building or a house for unloading, a shuttletruck will be used at a rate determined based on the truck size and destination city.Packing and crating services not listed within proposal.Packing supplies. DELIVERY TIME FRAME: The following are the delivery timeframes for the designated areas:East Coast delivery up to 14 Calendar days Midwest up to 14 Calendar days West Coast up to 21 Calendar Days Certain factors that can affect delivery timeframe are weather and the size of your shipment. Large loads that are readyfor delivery typically receive their goods quicker. PAYMENT METHODS: A deposit of 30% is required to book the reservation. (It is a Non-refundable deposit.) 60% of the remaining balance isdue upon pick-up payable by Cash, Cashier Check,Personal Check or Postal Money Order The remaining balance is due upondelivery payable by Cash or Postal Money Order ONLY Customer may pay for the move by credit card (Visa orMasterCard Only) upon reservation, with a 7% convenience fee ( Charges may show as Finest Movers Inc DBA East Coast Moving and Storage) Customers may click here < Caution-http://www.protectyourmove.gov/consumer/awareness/rights/rights.htm > to read about their rights and responsibilities when they move. Articles List 16 Items, 38 PiecesQty Items1ARMOIRE (4X3X2)1BED - QUEEN (MATTRESS & BOX SPRING)1BED - QUEEN FOOTBOARD1BED - QUEEN HEADBOARD4BISTRO CHAIR16BOX (3.0 CU. FT.)Qty Items1DESK - COMPUTER1DRESSER - TRIPLE1DRESSER MIRROR1ENTERTAINMENT - LARGE1NIGHTSTANDQty Items1OTTOMAN SMALL4PLASTIC BIN (22 GAL)1PUB TABLE1SOFA-SEC 2 PIECE2T.V. FLAT SCREEN 27 TO 50 Packing Material ListQty Material UnitPrice $Qty Material UnitPrice $Qty Material UnitPrice $ Click on Online Electronic Signature < Caution-http://fox.hellomoving.com/wc.dll?mpest~esignwc~YY8FF44171~MARKETAA~8425...⇄ > to confirm your move online. _____________________________Company Rep.________________________________Rep. Signature____________Date If you no longer wish to receive emails from EAST COAST MOVING AND STORAGE, please click on unsubscribe < Caution-http://fox.hellomoving.com/wc.dll?mputil~removeemail~&CUSTID=2976&am...⇄ >

Complaint: 11561253
I am rejecting this response because:
Wait a minute! I didn't know they responded! I can't access their message. This has not been resolved. Please reopen and allow me to view their response. Thank you.
 
Sincerely,
Gino Colucci

I moved from Cali back to New York. It was amazing to see a business still on point. They gave me a quote of 3200, as the other companies varied horrible reviews despite the low prices. These guys at East Coast Moving are not only respectful with all request but are clean with their work. I told them I needed them to be careful as possible, did not seem to be a problem in the first place. I like their personality and commitment, I had my delivery time just as said.

Initial Business Response /* (1000, 5, 2015/07/13) */
We have provided the service as contracted and if the client did not want to tip they shouldn't have the company cannot refund a tip that went directly to the workers for their hard work. We apologize if the work failed to meet their...

expectations.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The text of the feedback form asking whether the customer was pressured into providing a tip indicates that this has been a problem in the past. Asking the question on a feedback form that the customer must hand back to the person in question is not an effective way to address the issue. I would hope that a business would be more concerned than this about poor customer service that borders on harassment.

Complaint: [redacted]
I am rejecting this response because: What is accurate on the business part: it is an estimate and they came to the location.What is not accurate: telling the customer that the estimate of 458 cubic feet will now be 870 and the overage will cost an extra $1700 (or $4.50 per cubic ft without even loading a single box or item in the truck. I had to use [redacted] and a moving crew to move which cost me additional money due to the last minute. After loading everything into the truck the total cubic foot came up to 672. Which should have cost me an extra $459.00 which at that point I would have agreed to pay. I can also show a copy of my receipt for the Upack trailer confirming the space used.I have used 10 different moving company in the past 15 years due to my job making me relocate constantly and here is what all company have done and what a good moving company should have done. - They should have started loading the goods, show the customer after the 480 cubic feet contracted- Ask the client if they would like to load the additional goods by telling them how much extra would it cost. - Client should then make the decision, if they would like to load the additional goods or not We were only told to make the decision and agreeing on the extra cost at that moment before having them loading the truck. Driver told us that if we were not agreeing right away, they would not load anything and leave. I told the driver that I would pay up to an extra $1000 but not $1700 as I knew that we had a little more than the quote, we didn't have double the load.Driver, also asked me if I was from Europe, which I told him I was and mentioned that it was the was it was done Here in the US, which me and my wife found extremely discriminatoryDriver also mentioned to me that if they don't want to use us they don't have to and we can get our deposit back, which is also the reason why we didn't move forward. When calling the main office, I spoke to a manager who didn't let me talk or even listen to what I had to say. She started the conversation with I know what happened, you are wrong, my driver knows what he is doing, your deposit is not refundable, goodbye. Putting honest people, who are already stressed on moving and relocating to another state, on making a decision at that exact same minute requesting almost double the money quoted is unacceptable and a scam. I am sure it did happened to other honest people who had to make the decision and pay the additional money. They only thing I ask is my deposit back and I will even negotiate up to $400.00 out of the $600 to pay for the labor and fuel. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have never received a settlement claim form!!! I've received nothing from this company since filing the claim in Dec. 2015!!!
Sincerely,
[redacted]