Eco Flower LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I would have liked to have received a genuine apology from them and not some robotic response.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: When I was calling your business multiple times to follow up on my order, nobody cared to call me back and explain that my order will be delayedBy the way, when I ordered the flowers more than a month before Mother's day, your website clearly indicated that it will arrive on or before Mother's day.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shippedBased off the tracking information your order is scheduled to be delivered todayPlease let us know if there is anything else that we may help you
with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay with your orderWe have a difficulty getting the states required from a supplierI have cancelled and refunded your orderAn email confirmation has been sent to the email address on fileDepending on your financial institution
your refund will post back to your account in 3-business daysPlease let us know if there is anything else we can help you withWe do hope your wedding is everything you ever dreamed of!!Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution, your refund would post back
to your account within 3-business days, if not soonerIf you have not received your refund please reach out to them directlyPlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only if the order ships by may 12, 2017.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shipped and was delivered todayWe do hope you love the Free the Gypsy bouquetPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your items have shippedTracking currently shows that they are in transitThey will be handed over to your local USPS who will than complete the deliveryI am including
a link to better track your shipment, ***Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I appreciate your assistance in resolving this matter
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order was cancelledI do see that you filed a dispute with your credit card companyThe representative that you spoke with is correct and we are no longer able to
assist you with your order. Once your dispute was filed and further response is done through the financial institutionBased off your order when we received the dispute we advised that the order has been cancelled and refund was in processOnce we provide them this information it may take your financial institution up to business days to complete and close out your disputeWe responded to your dispute in June and confirmed that the refund has been paid out on our end thenIf you have not received your refund you will need to reach out to the dispute department at your credit card company as we can no longer assist youPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI do apologize but I am unable to locate an order under your name, address, phone number or email addressPlease provide us with your order number and we would be happy to take care of you.Thank you,

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refundedAs you confirmed, an email was sent to the email address on the order confirming the refundDepending on your financial
institution your refund would post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in the remaining item on your orderI have pulled up your order and see that it has shipped and was delivered on June 14thWe do hope you love the items that you receivedPlease let us know if there is anything else that we may
help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that your order was cancelled and refunded per your previous requestAs you have previously requested that your order be cancelled, your order was pulled from production. An email confirmation was sent to the
email address on fileDepending on your financial institution your refund would post within 3-business days from the date of the emailBased on the date your order was cancelled your refund has been posted back to the original form of payment.Please let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your orders and confirmed that they have shipped and been delivered to the shipping address on fileAs the orders have been delivered they are no longer eligible for refundPlease let us know if there is anything
else that we may help you with.Thank you

Hello,Thank you for reaching out to usI am sorry to hear that your Almost Famous bouquet arrived damagedI do see that you spoke with a member of our Customer Service department on January 10thPer the notes of the order, I do see that we had requested pictures of the damaged items but to this
day I am not seeing that we have received the pictures of the damaged itemPer our Terms & Conditions we do request pictures of damaged items prior to issuing a replacementWe would be happy to replace the damaged item once the pictures have been receivedI do see that you have recently purchased one of our Bridal and Bridesmaid bouquets and do hope that they make your special day even more specialPlease let us know if there is anything else that we can help you with.Thank you,Ecoflower

Complaint: ***
I am rejecting this response because:there is no record with my financial institutionI have contacted them by phone and verified online through my banks statements.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and would like the company to confirm exactly WHEN I can expect my deliveryI have had no feedback on timing of delivery, and need to know in advance in case I don't get my order by the absolute latest I need it
Sincerely,
*** ***

Based off the information provided we do not have any orders placed and do not show you as one of our customers