Elder's Ace Hardware of Chattanooga, Inc.

Very professional, Quick, Chris was really nice & quickThank you!!!

I am a long time Customer Care member with Apollo HomeOn Nov 27th I had a furnace tune-up, which is part of my plan, and during the appointment I purchased a year supply of furnace filters I made a similar purchase of filters a year ago with Apollo with no issueTo this day I have not received my filters, yet my credit card was charged for the product on Nov 27, I have made several calls to Apollo Customer Service with no resultAround New Year's I called and was told the Parts Desk was closed, but I would receive a call back the next business day; I never didI called a week or so later and Customer Care again said I would get a call from the Parts DeskThis time I did get a return call with apologies, switching supplier excuses, and was told that my order would be expedited with the utmost of urgencyTwo weeks later I still have not received the filtersI call Customer Service again and ask to speak with a ManagerI was told all of the Managers were busy, but I would

Steve Lwas very professional in the manner that he approached the problem and through in his completion of the call and insuring that no additional issues would come up later

Chris J was not only nice to use, but very sweet to our cats while providing great service

Apollo Home has done a great job keeping our heating and cooling maintained properlyWhile suggesting additional services and products, they explain the value clearly and credibly, without all the “hard sell”, fear-uncertainty-doubt of their competitors

Frank B did a great job diagnosing the problem The ceiling fan wasn't working and I assumed it needed to be replaced Turns out is was something minor after all

Brandon and Terry did a wonderful job installing a new tankless hot water heater for us We had a failure of our old water heater that was discovered ~10PM I called Apollo's afterhours line and Brandon called me back in less than minutes He was very knowledgeable and a great phone resource to get things set for the evening He was at our house by 9AM the next morning and the new tankless heater was installed by 5PM that day Both he and Terry were great about keeping me informed of what they were doing and why and the overall experience was very positive I would highly recommend both of them for household plumbing needs

always efficient, neat, aND do the job

It was my good fortune to have Ash W*** assigned to my request for electrical services to be performed at my residence following a call to Apollo I was so very impressed by this young man's expertise, attitude and professionalism He also possesses a wonderful personality and sense of humor He remedied the problems and took the time to explain all that was done, etc I definitely think that Ash is an outstanding representative of Apollo and I will definitely be calling Apollo for an electrical repair with a specific request for Ash to render the services

Josh Gfrom Apollo Home services my gas furnace todayHe was friendly, kind to my dog and me, did a thorough job and explained what he had doneI have been an Apollo customer for at least yearsI recommend them highly

The service provided on 9/19/by employee Frank B was excellent

Jason B*** from Apollo Heating Cooling and Plumbing performed the winter inspection on our HVAC unit today It was great to have such a professional visit us He is well-spoken, explains complex things well, professional, polite, enjoys his work, and has very pleasant demeanor I am going to request him for my next service call

I am an experience DIY handyman, but I know when to call in the professionals Apollo and Chris *** fit the description to a "T"! When Chris arrived (and he arrived exactly when promised) with his helper Chris Q, they quickly diagnosed the issue and offered several possible solutions Chris J called the home base to see if someone could cover their next stop so they stay to work on my problem That did not work out, so we scheduled a return visit, at my convenience Chris J gave me a "worst case scenario" estimate, so I would not be surprised It was right about what I expected, based upon my own DIY experience Chris J also reviewed the Apollo Service Plan with my wife and myself and left the material to review at our leisure NO HARD SELL, just the facts and figuresWhen Chris J returned (again, right on time) for the rescheduled visit (without Chris Q, who was on another call); he double checked everything and as we discussed the options available, he came up a new one that did not require opening walls, or running new wires everywhere He was able to make the repair, to my complete satisfaction, for a sixth of the original estimate Chris was very courteous and friendly at all times I enjoyed and appreciated his banter and his expertise We will be using Apollo for many more home repairs, if everyone there is as top shelf as Chris

Apollo tech was friendly, efficient, and cleaned up after projectWe've used Apollo for more then years for heating and air conditioning needs

Drew is friendly, helpful, knowledgeable, clearly very experienced, and able to convey his knowledge and experience in a way that has made a noticeable improvement in our comfort level here in our homeI really appreciate his kind help

I received excellent customer service The Apollo staff members have always been friendly and helpful Doug Z was no exception He discovered the problem with my AC unit and explained options: repair vs replace I chose to replaceThe salesman, Jamie, was there that day and by the time he left I was happy with the AC unit I selected

We had two service calls from Dustin recentlyHe is a very competent plumberHe checks his work over to make certain everything is in good working orderNext time we need a plumber I will ask for Dustin by name

Devin and Danny were extremely professional and very helpful in regards to the issue I was having I could have not asked for a better duo to come out and help me get on the right track to finding a solution to my problem Thank you both!

We had five different service calls from Apollo, and five different technicians All were courteous and competent, going out of their way to explain the situationI would especially like to single out Ernie B***, who installed a new gas furnace and filter unitErnie is extremely competent and a wonderful personAs we have been accustomed to with Apollo the work is flawless, the area left as cleaner or cleaner than when the work started, and all debris was hauled awayWe have been dealing with Apollo for all our HVAC and plumbing work for over five years now, and we feel the pricing is very good and the service invariably excellent

Alex A (HVAC) and Steve L (plumber) both came to repair my air conditioner and toilet this week They were friendly, prompt, professional and didn't leave a mess They thoroughly discussed repair options and told me how much the repairs would cost before any work was done The company itself has such a range of services that I will try to use them whenever possibleI also like the fact that they charge according to what needs to be done rather than how long it takes to do it