Empire Today LLC

We appreciate the customer contacting us regarding her concernsWe regret the delay in completing the installation and any inconvenience that occurred as a resultWe have spoken with the customer, and the installation has now been completedWe also offered an additional accommodation for customer satisfactionWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concernsWe have spoken with the customer, cancelled the carpet order and refunded the depositWe have also refunded their laminate order as requestedWe appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concernsWe have attempted to speak with the customer via phone and email to offer to remove the ¼ round and lower baseboards to floor level This service will be completed by one of the more experienced installersWe can schedule this service as early as 06/20/ We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns 0pt;">The refund check was sent to the customer by [redacted] and delivered on October 4, We appreciate the customer’s patience while this matter was addressed

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;">We the customer’s request, the order has been canceled and the deposit payment refunded in fullWe look forward to working with the customer on future home improvement projects

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10960220, and find that this resolution is satisfactory to me Sincerely, Patricia [redacted] Will never recommend this business highly disappointed in the lack of customer service from this organization

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;">The agreed upon credit was issued on December 6thWe thank the customer for their feedback regarding their experience

Thank you for contacting us regarding your concerns face="Calibri" size="3">The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawersWe will review the quotes once received We appreciate the customer’s feedback on their order and look forward to an amicable resolution

Initial Business Response / [redacted] (1000, 5, 2014/11/04) */ Contact Name and Title: [redacted] Contact Phone: 888/XXX-XXXX x We appreciate the [redacted] contacting us regarding her concernsWe have spoken with the [redacted] , explained our all inclusive pricing, and advised that she did receive a discounted priceWe appreciate the [redacted] 's feedback and hope to assist her with future home improvement projects

We appreciate the customer contacting us regarding their concerns size="3"> The customer paid a fair and reasonable price for the products and services receivedWe offered a small discount for any waste product, but the customer preferred to have a small piece of carpet deliveredThe carpet was delivered to the customer on August 12, We thank the customer for their feedback regarding their order

We appreciate the customer contacting us regarding her concernsWe regret any miscommunication or confusion that occurred regarding the financingWe have spoken with the customer and advised that we contacted the financing company and had the plan adjusted to the month optionIt can take up to two billing cycles for this change to reflect on the statementWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEmpire Today, LLC has offered to replace all the carpet in dispute for an additional $from me I am to drive to Denver and review the carpet choices by appointment I intend to do that in the next weeks Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: no one ever addressed the fact that because the work was not done right in the 1st place I was inconvenienced with my daughter not having a bedroom which was a huge inconvenience for the whole house being all of her things were all over the houseEmpire should have done the work right the 1st time I think Empire should at least give me a discount for the inconvenience and hassle this was Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concerns Service was completed on October 19thWe thank you for your feedback

We appreciate the customer contacting us regarding their concerns 0pt;">Service was completed on October 1, We thank the customer for taking the time to provide feedback on their order

Initial Business Response / [redacted] (1000, 5, 2014/08/20) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer regarding the billing issues, and we are currently working towards a resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not spoken to anyone since I filed a claim with the Revdex.comThey called on Monday and left a message and I called the following day and left them a message saying I would call them on Friday afternoon since I am at work all day during the week and I don't have time to deal with it during work hours Final Business Response / [redacted] (4000, 9, 2014/08/28) */ We have been in contact with the customer and processed the payment for her order via credit cardWe have advised the customer that we will be paying back [redacted] and she will be removed from collectionsWe are also providing a partial discount for the portion of the order that was not installedWe appreciate the customer's feedback and hope to assist her with future home improvement projects

We appreciate the customer contacting us regarding their concerns face="Calibri">Upon take of up the vinyl flooring, a black mastic (adhesive) was discovered by the installerAs this type of adhesive often has asbestos in it, the installer immediately stopped the job and brought this to the customers attention For customer satisfaction and goodwill, we agreed to have the adhesive tested for asbestos at no cost to the customerThe test was positive for asbestos, and this has been discussed with the customerWe are unable to move forward until the asbestos is remediatedWe do not offer such services

We appreciate the customer contacting us regarding their concerns face="Calibri"> Services were completed on July 14thWe apologize for any inconvenience the delay caused

We appreciate the customer contacting us regarding their concerns Service was completed on November 1stWe’ve spoken to the customer and discounted the order for the inconvenience We thank the customer for their feedback on their order