Empire Today LLC

Revdex.com: Elena, with the Denver area Empire Today has been wonderful through this processI would like to personally thank her for the follow up, and the follow throughI look forward to the new carpet next week! :) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We appreciate the customer contacting us regarding their concerns face="Calibri">Service was completed on July 20thWe apologize for any inconvenience this matter caused

Initial Business Response / [redacted] (1000, 5, 2014/05/20) */ We appreciate the customer contacting us regarding his concernsWe have spoken with the customer regarding the issues he is experiencing with his product, and we are scheduled to inspect on May 21, Once we review the inspection results, we will contact the customer to discuss possible resolutionsWe appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) On Wednesday May 21, a representative from Empire came to my house and took pictures of the defective flooring and said they would get back to me with a resolutionAs of now I haven't heard anything more from EmpireThis is exactly what they did the first timeThey have not made any attempt to resolve the problem Final Business Response / [redacted] (4000, 9, 2014/06/05) */ We have been in contact with the customer and offered a replacement with hardwood at a discounted costThe customer is currently considering this offer and will contact us once he has made a decisionWe look forward to hearing back from the customer and amicably resolving this matter Consumer Response / [redacted] (2000, 15, 2014/07/02) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated: Defective flooring has ben replaced to my complete satisfaction

Initial Business Response / [redacted] (1000, 5, 2014/05/09) */ We appreciate the customer contacting us regarding her concernsOn May 6, 2014, we met with the customer to inspect her concernsWe have reviewed the inspection results and advised the customer that we will power stretch the product, and this is scheduled to be completed on May 22, The customer is also obtaining estimates for repairs to the walls, which we will review for compensationWe appreciate the customer's feedback and look forward to reaching an amicable resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They came to stretch the carpet, manually as they did before, it was not power stretched as they saidLooks terrible I will not accept thisThey need to fix the problem once and for all! I need the laminate guy and carpet guy there togetherThe carpet looks like it was installed by a non professionalIt will start fraying eventually and I need it fixed asap! I am waiting for an estimate on the damaged walls which I will get tonight Final Business Response / [redacted] (4000, 21, 2014/06/24) */ The necessary repairs were completed on June 21, We appreciate the customer's feedback and hope to assist her with future home improvement projects Final Consumer Response / [redacted] (4200, 11, 2014/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still waiting for an estimate of the paint that they ruinedThe carpet has not yet been replaced and I will not have an answer until I see how the installation comes outHowever, this claim is still ungoing as I have not received the estimate from my painterHis invoice has to be submitted to empire for reimbursementAt that point I will advise as to the outcome -------------------------------------------------- 6/4/info from consumer: I have received a copy of the estimate for the damaged paint, however, no one knows where I should mail it! This is ridiculous! What a business! -------------------------------------------------- 6/5/info from consumer: I sent Empire an estimate for the damages done to my walls (paint) which was $975, they offered me $with a signed releaseNow why would I accept that if the estimate if $975? Ridiculous!

We appreciate the customer contacting us regarding their concerns face="Calibri">A new foot piece of carpet was ordered for the bedroom in question, and replacement scheduled for July 23rdThe installers arrived as scheduled, however the customer was not at homeAfter leaving several telephone messages and waiting an hour at the home, the installers left the job site We would be happy to reschedule the replacement at the customer’s earliest convenience

It is our understanding that all issues were resolved with service on October 31st We have repeatedly attempted to contact the customer by telephone to confirm satisfactionVoice mail messages were left at the phone number ending on November 1st, 2nd, and 16thOur messages have not been returned

We appreciate the customer contacting us regarding her concerns We have agreed to fully replace the carpet originally installed in at a greatly discounted costThe install is currently in progress as scheduled

We appreciate the customer contacting us regarding their concerns 0pt;">The customer’s floor has minor repairs needed which we have offered to resolve under warranty We have also discussed a discount with the customer We look forward to the customer’s positive response to our offers

We appreciate the customer contacting us regarding their concerns 0in 0pt;"> Services were completed on Tuesday, August 30, We appreciate the customer’s feedback on their experience

We appreciate the customer contacting us regarding their concerns Per the customer’s request, we have scheduled service for November 25th

We appreciate the customer contacting us regarding their concerns "Arial",sans-serif;">As the customer requested, we have canceled the order and issued a full refund for the deposit payment We thank the customer for their feedback and look forward to working with them on future home improvement projects

Initial Business Response / [redacted] (1000, 10, 2014/06/18) */ We appreciate the customer contacting us regarding her concernsThe refund check for the cancelled order was mailed to the customer on June 13, We appreciate the customer's feedback and hope to assist her with future home improvement projects Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company refunded my deposit yesterday June 18thThe way this was handled was very suspectI dont think I would have received my deposit had I not filed a complaint with Revdex.comthank youI will never use their services again

We appreciate the customer contacting us regarding their concerns The customer’s deposit has been refunded to the credit card used for paymentAdditionally, we have forwarded a check to reimburse the customer for the testingPlease allow up to fifteen (15) business days to be received We thank the customer for their feedback on their order

We appreciate the customer contacting us regarding their concerns face="Calibri"> Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement

We appreciate the customer contacted us regarding their concerns For customer satisfaction and goodwill, we have agreed to re-stretch the carpet as a one-time courtesy at no cost to the customer

We appreciate the customer contacting us regarding her concernsWe have been attempting to reach the customer via telephone to discuss our offer of a discountWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns We spoke to the customer by telephone on January 10th and requested copies of the receipts for processional cleaningThe customer advised they were busy with some medical issues, but would forward at their earliest convenience

Initial Business Response / [redacted] (1000, 5, 2015/03/26) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and agreed to remove the product and provide a refund in exchange for a signed releaseWe appreciate the customer's feedback and look forward to amicably resolving this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The amount was refunded in full and the remaining balance was processed in the manner originally agreed upon Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concernsThe corporate office attempted to contact the customer by telephone without successAll credits were processed to the customer’s credit card on October 21, We have emailed the customer receipts with the transaction numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback