Empire Today LLC

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and scheduled an inspection for January 26, After we review the results of the inspection, we will follow up with the customer to discuss possible solutionsWe appreciate the customer’s feedback and look forward to amicably resolving this matter

Initial Business Response / [redacted] (1000, 10, 2014/06/30) */ Contact Name and Title: [redacted] We appreciate the customer contacting us regarding his concernsWe have offered the customer a replacement with an upgraded product at a discounted cost, in exchange for a signed releaseThe customer advised that he would like to see the upgraded product, and an appointment was scheduled for June 26, The customer has made a product reselection and he will call us to schedule the installationWe appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (2000, 12, 2014/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concerns 0pt;">Per the customer’s request, we have canceled the orderAs no deposit was left, no refund is due We hope to work with the customer on future home improvement projects

We appreciate the customer contacting us regarding their concerns We are unable to move pedestal sinks, a licensed plumber must do soFor customer satisfaction and goodwill, we have offered to remorse the customer for this expenseThe customer has accepted our offer and advised they will schedule the plumber for the week after Thanksgiving

We appreciate the customer contacting us regarding their concerns 0pt;">Installation was completed on Oct 22nd and 24thFurther, the customer has been accommodated for their plumber clearing the drains of grout We thank you for your feedback regarding your order

Thank you for contacting us regarding your concerns face="Calibri" size="3">Repairs to the laminate threshold have been scheduled for the customer, under warranty at no cost We appreciate your feedback regarding your order

We appreciate the customer contacting us regarding their concerns We apologize for any inconvenience in processing the paymentInstallation of the carpet order is scheduled for today, October 17, We thank the customer for taking the time to provide feedback on their order

We appreciate the customer contacting us regarding their concerns 73, 125);"> The customer agreed to repairs and requested a specific installerWe are happy to accommodate the customer’s request as soon as the installer is available

Complaint: [redacted] I am rejecting this response because: we are not pleased with the final result, we are just settling with itThe stress and hassle was undesirebleWe regret ever contracting empireWe will not recomendempireWe will get area rugs to hide the remaining damage to our new floors untill we can afford to hire another contractor, we are frustrated as this was a loss of dollarsEmpire did refund for the toilots however we got the short end and lost and are not coming out whole Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: No one has contacted meWhat phone number was this message supposedly left on? Sincerely, [redacted] ***

We appreciate the customer contacting us regarding their concerns 0pt;">The flooring was installed in April this year; in August the customer contacted us regarding their concernsBased on internal inspection, there is a moisture issue that occurred after the flooring installation We offer no plumbing services, and this issue was post-installationWe have recommend the customer contact a plumber, at their expense, to review and resolve the moisture issueWe would be happy to work with the customer on their cost of replacement once the site related issue is addressed

We appreciate the customer’s feedback regarding their experience Service is scheduled for Saturday December 31st

We appreciate the customer contacting us regarding their concernsService was completed on November 19thWe apologize for any inconvenience this matter caused.We thank the customer for their feedback

We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and have agreed to have a certified inspection conducted of the installed flooringWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns size="3" face="Calibri"> The local office left a voice mail for the customer on September 6, 2016, to schedule a date/time to have the installation manger review

Beware: This company won't honor their referral program I purchased LVT & carpeting in my home I referred my daughter which spent $6,and they wouldn't honor the $referral that they promised me I made several attempts to call, was put on hold, with an unacceptable answer of NO So much for customer service

We appreciate the customer contacting us regarding his concernsThe installations have been completed, and we have reached out to the customer and left a message to confirm he is satisfiedWe appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns face="Calibri">The damage to the installed floors are caused by the customer’s petsThis type of damage is not covered by warranty On July 14th, the local office contacted the customer and offered to work with the customer’s cost of replacement by extending employee pricing as a courtesyWe have offered to send samples for review, but the customer advised they are in the process of other home improvements and will not be ready for flooring until the next year We look forward to working with the customer on her future flooring project

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] We have scheduled an appointment for Dec5, I am not going to say that I am completely satisfied until the work is doneAt that point I will be glad to praise the efforts to resolve this issue Sincerely, Jeremy ***

We appreciate the customer contacting us regarding her concernsWe have left the customer a message advising that the refund has been processed and that she will receive the refund check in the mailWe appreciate the customer’s feedback and look forward to amicably resolving this matter