Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The work was completed on April 15th and they did a great job.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer. Per the manufacturer’s warranty, the carpet must be professionally cleaned within eighteen (18) months. The customer has advised she has scheduled to have the carpet professionally cleaned.

The regional manager spoke to the customer today and offered to reimburse her for a contractor to address the door.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Thursday, May 25, 2017.

The local office mailed the warranty and inspection documents on August 1, 2017.  All of our warranty information and care information is online at our website. We have scheduled for Saturday August 5th for service.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone and email to discuss the needed repairs, but he has not yet returned our messages. We look forward to hearing back from the customer and amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:Wood inserts were successfully repaired by a carpenter as scheduled on Friday, September 29th. A further appointment will be necessary to replace the carpet in the affected area.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to discuss the needed repairs, but we have not yet been able to speak with the customer. We look forward to hearing...

back from the customer and amicably resolving this matter.

Service was completed on December 1st. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has scheduled replacement under warranty at no additional cost for Saturday April 15, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to personally thank [redacted] in the corporate office for her support and [redacted] with the Atlanta office for responding promptly, effectively, and efficiently to my needs as a customer who has a long history with Empire.As a result of this, I look forward to doing business in the near future with Empire.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. No deposit was paid, therefore no refund is due. The take-up and prep work to the stairs were part of the performance of the order, which the customer subsequently canceled.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed replace the carpet with and upgraded style. The customer has agreed to pay the upgrade cost of the new material to be installed. Replacement is scheduled for December 15, 2017. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

The refund has been processed, and we have advised the customer that it can take three to five business days for the refund to reflect back on her credit card. We appreciate the customer’s feedback and look forward to amicably resolving this matter

We appreciate the customer contacting us regarding their concerns. The customer purchased hardwood flooring which was installed on June 19, 2017. The customer had concerns that the installed product was not what was ordered. We sent a sales rep out to meet with the customer who verified the...

contract, the sample and the installed floor; the customer received the exact floor per contract. There are no discrepancies. We met with the customer again and showed other flooring samples and offered to replace for the difference in the cost of materials. The customer declined our offer.

Complaint: [redacted]
I am rejecting this response because:I was never given a hundred...

dollar credit. I never used a credit card. I gave a check for payment and was told I would receive a check via mail. I have not. I was told that my check was suppose to be processed and given back to me the same day. It was not. Then I was told I would receive it via mail. I have not. This company has committed fraud. Processed my check for an amount that I did not write on the check and is refusing to make things right.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount, and the installation is scheduled to be completed on February 6, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We have spoken with the customer and offered to complete the
repairs at no cost. The repairs are scheduled for November 17, 2015. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

Initial Business Response /* (1000, 5, 2015/09/30) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and advised that the refund check for her cancelled order was sent via FedEx. We also provided the customer with the tracking number. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]