Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. Inspection determined site related damage to the vinyl flooring. Such damage is not covered by warranty and we offered to replace the kitchen for a nominal fee. When the customer balked at the replacement price, we agreed to...

replace at no cost in exchange for a signed agreement. The local office has been attempting to reach the customer by telephone since June 2nd without a return call.

The local office contacted the customer and was asked to reschedule the date of service as they are on vacation. We are happy to schedule at the customer’s earliest convenience.

Complaint: [redacted]
I am rejecting this response...

because:The floor was finally finished on February 20th as we were told but again they showed up with a supposed manager named Ruth and were going to do the job. Then they asked if we had the moldings and my wife who took another half day off explained that we did not we only were left with the 1 piece for the end of the stair. They then told her they would be back soon to do the job they had to get the other pieces Ruth said they would be back around 5 my wife said that was fine as she had to go into work. At 11.30am I received a call from the installer and he asks me where is your wife I want to come back and finish. I explained to him that he was supposed to be there at 5.00 5.30. So after some phone calls back and forth with my wife they showed up at 5.30 to finish. The installers were very good and neat but the problem I still have is who is compensating us for the circus they put us through November till now? There should be some type of goodwill gesture for the constant no showing and us taking days off from work. The whole process was not handled correctly at all and I believe some goodwill is in order as I stated before we are repeat customers. Empire should stand up and take responsibility and do the right thing. I await to hear from you on this matter.Thank you!! 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled inspection for Wednesday, January 24th.

We appreciate the customer
contacting us regarding his concerns. The installation was completed on
November 11, 2015. We have spoken with the customer, and we are waiting for the
carpet for the stairs to be bound. We appreciate the customer’s feedback and
look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the necessary repairs, and provide a partial refund with a signed agreement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has reviewed and scheduled service for Saturday, May 20th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Agree with arrANGEMENTS BUT HAVE NOT RECEIVED MONEY AND TOMORROW THE ARE SUPPOSED TO FIX FLOORS

Complaint: [redacted]
I am rejecting this response because:yes they were willing to...

replace the padding but the price I was given on the phone was 50 dollars less than then what they demanded when they got to the door today....AND they still wouldn't help move the 5 pieces of furniture back into the room.... instead they stood there while my 4 year old dragged the pieces around. After adding up all these payments I could have gotten better quality carpeting and padding by a more local carpet store so for anyone reading this the "DEALS" are not Deals.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
The order has been canceled per the customer’s request and the deposit payment refunded in full to the credit card used for payment. We apologize for any inconvenience.

Installation was completed as agreed on June 27th, and the additional discount is in process as agreed.  We appreciate the customer’s feedback.

The local office has reached out to the customer to discuss replacement of the flooring.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. As the initial refund check was lost, we have reissued: Check #719552 was sent Monday May 22, 2017 by [redacted]...

[redacted]. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed carpet and can find no defects with the product or installation. We have recommended increased maintenance including a professional cleaning. We thank the customer for their feedback.

The repairs have been completed, and we also offered the customer a partial refund for customer satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.
 
Service was completed under warranty at no cost to the customer on May 18, 2016. The customer signed off that the repairs were satisfactory.
 
We appreciate the customer’s feedback regarding their order.

There is an area that has not been installed due to elevated moisture levels.  We have requested the customer locate the source of the moisture and have this addressed prior to us completing the installation. We cannot complete this area until the moisture has been addressed. We will not intentionally install flooring outside of industry standard.

We appreciate the customer contacting is regarding their concerns. The office of the president briefly spoke with the customer, who advised they recently had a family tragedy and would contact us at their convenience.