Empire Today, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the order and refunded their deposit. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...

the customer and amicably resolving this matter.

Installer has been to home and replaced hallway as agreed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response is unacceptable. Please note that the the company neither addressed the desired resolution nor even offered an...

apology for the horrible and unprofessional service rendered. My calls have  still have not been received from either customer service, local sales management or corporate resolutions. A response from the business that the job was FINALLY completed and that they appreciate my feedback does not resolve this matter. I would like the issue of a refund specifically addressed. 
Sincerely,
Rashanda [redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
recommended that he contact a professional cleaning company, and we will
reimburse him for the cost. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Betty [redacted]

We appreciate the customer contacting us regarding their concerns.   Service to the installed carpet was completed on August 22nd at no cost to the customer. We thank the customer for their feedback regarding their service.

Service was begun today, Wednesday April 5, 2017.

We appreciate the customer contacting us regarding their concerns. The local office inspected and found the floor to be well installed. There is a small spot of glue needing to be cleaned, and we are also putting the customer’s stove back in place. The customer’s doors were cut short, and we have...

requested quotes for replacement.

Inspection and service is scheduled for Thursday, August 10th.

The local office reviewed with the customer and an amicable resolution was reached. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. As no deposit was left, no refund is due.  We hope to work with the customer on future home improvement projects.

Service was completed on May 3, 2018. We appreciate the customer’s feedback and consider this matter resolved.

We thank the customer for their feedback. The local office has spoken with the customer and installation is scheduled for July 19th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and issued an accommodation to the customer. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if...

my hardwood flooring could be stained to match the hardwood steps.I have not received a response. I also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenience. I have not received a response to this either.
Sincerely,
[redacted] C.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.   They said they are mailing me a check today for the amount we agreed on.  Emily at Empire was very nice and helpful.
Sincerely,
Mark & Michelle [redacted]