Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer. The engineered hardwood flooring is a natural product, and as such will have variations in the woodgrain, color, and tone. We have offered to repair, but the customer has declined...

the new material based on the natural variation of the wood product.

Installer has been to home and replaced hallway as agreed.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request.   We appreciate the customer’s feedback and look...

forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled their order and refunding the deposit payment in full. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The local office updated the order to remove areas per the customer’s request and installed as agreed. We thank the customer for their feedback.

Revdex.com:Elena, with the Denver area Empire Today has been wonderful through this process. I would like to personally thank her for the...

follow up, and the follow through. I look forward to the new carpet next week! :) 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The repairs were completed to the customer’s satisfaction. We apologize for the inconvenience. We look forward to working with the customer on future home improvement projects and thank the customer for their feedback.

The local office reviewed with the customer and an amicable resolution was reached. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   Service to the installed carpet was completed on August 22nd at no cost to the customer. We thank the customer for their feedback regarding their service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Betty [redacted]

We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwarded. We appreciate the customer working with us to resolve this matter amicably.

We appreciate the customer contacting us regarding their concerns.   Services were completed as scheduled on August 15, 2016. Again, we appreciate the customer’s feedback regarding their experience and look forward to working with them on future home improvement projects.

Service was begun today, Wednesday April 5, 2017.

Inspection and service is scheduled for Thursday, August 10th.

We thank the customer for their feedback. The local office has spoken with the customer and installation is scheduled for July 19th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because: I do thank Revdex.com for the service you provide. We try to resolve the matter faithfully, but we regretted the business would not do the same. There for I have no choice except to ask Revdex.com to close the case as unresolved matter.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I called Bill Allivato and left a message, sharing a change of thought- asked if...

my hardwood flooring could be stained to match the hardwood steps.I have not received a response. I also asked that the price be reduced, as the length of time of this experience has cost a great deal of inconvenience. I have not received a response to this either.
Sincerely,
[redacted] C.  [redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and was able to resolve the matter amicably. We look forward to working with the customer on future home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]