Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. The local general manager reviewed the installed carpet with the customer. The customer would like to select a hard surface product. The market has agreed to work with the customer on the cost of replacement.

We appreciate the customer contacting us regarding their concerns.Service was completed on Monday, April 10, 2017. We thank the customer for their feedback regarding their experience.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I do have a concern about the seams in the hallway between bedrooms, and I am waiting to see if the will lay flat on their own before finishing this complaint.
Sincerely,
Patricia [redacted]

We appreciate the customer contacting is regarding their concerns. The office of the president briefly spoke with the customer, who advised they recently had a family tragedy and would contact us at their convenience.

Installation was completed as agreed on June 27th, and the additional discount is in process as agreed.  We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled inspection for Wednesday, January 24th.

We appreciate the customer contacting us regarding their concerns.
 
Service was completed under warranty at no cost to the customer on May 18, 2016. The customer signed off that the repairs were satisfactory.
 
We appreciate the customer’s feedback regarding their order.

We appreciate the customer contacting us regarding their concerns.
 
Repairs were completed under warranty and we’ve discounted the order for the inconvenience. We appreciate the customer’s feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. The local office inspected and found the floor to be well installed. There is a small spot of glue needing to be cleaned, and we are also putting the customer’s stove back in place. The customer’s doors were cut short, and we have...

requested quotes for replacement.

$128.35 Accommodation [redacted] Accommodation ATLANTA Flooring Mar 14 2017 9:45AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer, cancelled the order and refunded their deposit. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have been attempting to reach the customer to discuss her concerns, and we would like to offer to complete the necessary repairs, as well as provide an accommodation for customer satisfaction. We look forward to hearing back from...

the customer and amicably resolving this matter.

It is our understanding that all issues were resolved with service on October 31st.   We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.

We have made several attempts over the past few days to speak directly with the consumer.  We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:The response is unacceptable. Please note that the the company neither addressed the desired resolution nor even offered an...

apology for the horrible and unprofessional service rendered. My calls have  still have not been received from either customer service, local sales management or corporate resolutions. A response from the business that the job was FINALLY completed and that they appreciate my feedback does not resolve this matter. I would like the issue of a refund specifically addressed. 
Sincerely,
Rashanda [redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
recommended that he contact a professional cleaning company, and we will
reimburse him for the cost. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer by telephone on February 16th and processed the agreed upon discount. We thank the customer for their feedback regarding their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. According to my credit card company this dispute has already been resolved.
Thank you.
Sincerely,
[redacted]