Empire Today, LLC

We appreciate the customer contacting us regarding their concerns.Service was completed on Monday, April 10, 2017. We thank the customer for their feedback regarding their experience.

The local office contacted the customer and has scheduled service for January 2, 2016 per the customer's request.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on December 13, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. The General manager personally inspected the installation at the customer’s home on the 5th. The moisture was very high, possibly the result of a leaking toilet. We have recommended the flooring, and perhaps the subfloor, be...

replaced use to the moisture damage.  This is not covered by warranty but we would be happy to provide a great price for the flooring replacement once the damage is addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local general manager reviewed the installed carpet with the customer. The customer would like to select a hard surface product. The market has agreed to work with the customer on the cost of replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Theresa [redacted]

We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwarded. We appreciate the customer working with us to resolve this matter amicably.

We appreciate the customer contacting us regarding their concerns. The local office updated the order to remove areas per the customer’s request and installed as agreed. We thank the customer for their feedback.

We have made several attempts over the past few days to speak directly with the consumer.  We are prepared to conduct all warranty repairs and will schedule with the customer once the customer has remitted full payment of the open balance owed on the purchase. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and come to terms on a monetary accommodation. We will also schedule the service to be conducted after August 5, 2016 per customer request.   We appreciate the customer’s feedback and look...

forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
Repairs were completed under warranty and we’ve discounted the order for the inconvenience. We appreciate the customer’s feedback regarding their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.   Services were completed as scheduled on August 15, 2016. Again, we appreciate the customer’s feedback regarding their experience and look forward to working with them on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. The repairs were completed to the customer’s satisfaction. We apologize for the inconvenience. We look forward to working with the customer on future home improvement projects and thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled their order and refunding the deposit payment in full. We look forward to working with the customer on future home improvement projects.

Revdex.com:Elena, with the Denver area Empire Today has been wonderful through this process. I would like to personally thank her for the...

follow up, and the follow through. I look forward to the new carpet next week! :) 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

It is our understanding that all issues were resolved with service on October 31st.   We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.

$128.35 Accommodation [redacted] Accommodation ATLANTA Flooring Mar 14 2017 9:45AM

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer. The engineered hardwood flooring is a natural product, and as such will have variations in the woodgrain, color, and tone. We have offered to repair, but the customer has declined...

the new material based on the natural variation of the wood product.