Empire Today, LLC

Because I got no where with them, I have read bad reviews and as far as...

them saying we don't call back I will list it below. We have left numerous responds on a "cathy's" voicemail to call after 4:00 pm as we both work.She insists on calling when no one is home. I want to resolve this matter as it is almost 2 months. here are my call backs: and there are more[redacted]###-###-#### UNAVAILABLEPLACEDYesterday5:13pmDuration: 55s[redac...⇄

We appreciate the customer contacting us regarding their concerns.   The $500 accommodation was processed by discounting the order before the customer paid. The original order amount was for $7565.00, the customer received two discounts totaling $2,500 and paid only the remaining balance of...

$5065.00.

We appreciate the customer contacting us with their concerns.
 
Per discussions with the customer, the cost for take-up of the old flooring was removed from the order.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and agreed upon a refund with a signed agreement. We have received the signed agreement from the customer, and the refund will be processed back to his credit card. We appreciate the customer’s feedback...

and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns.
 
Repairs were completed under warranty on June 29, 2015, and credit has been issued to the customer’s financing account as agreed.

Complaint: [redacted]
I am rejecting this response because:Although I understand what the business is saying, that is not what was explained to me by the sales person.  Also, I was never emailed ANY terms about my financing so that statement is not true.  I only received information AFTER my floors were installed when I received my first statement from [redacted].  
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on Friday January 27th. We have agreed to a Promissory Note for the term the customer selected. The Note has been forwarded to the customer for review and signature.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on April 16, 2016. We appreciate the customer’s feedback and consider this matter resolved

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer regarding any open issues and is discussing resolution of same.

We appreciate the customer contacting us regarding their concerns.   The local office has contacted the customer and has agreed to replace the installed carpet; if the customer chooses a more expensive product the customer has agreed to pay the difference.   The customer reviewed carpet...

samples and is currently deciding on the carpet style for replacement.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and was able to resolve the matter amicably. We look forward to working with the customer on future home improvement projects.

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding her concerns. We met with the customer and conducted an inspection on September 1, 2015. We will be following up with the customer to review the results of the inspection and possible...

resolutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company would follow up with me I could respond but it has been two weeks since the assessment and no one from the company has called me. I called twice but each time the rep told me some one would contact me in 24-48 hrs. The last time I called was 9/11. Still no one has contacted me.
Final Business Response /* (4000, 9, 2015/09/18) */
We have been in contact with the customer and offered a replacement as a customer courtesy. The customer accepted this offer, and the replacement will be completed at the customer's convenience.
Final Consumer Response /* (2000, 11, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and scheduled service for Thursday, May 3rd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887539, and find that this resolution is satisfactory to me.
Sincerely,
Emily [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.

We agreed to a partial replacement under warranty.  Additionally, we offered a partial refund for customer satisfaction and goodwill.  Both the replacement and refund have been processed as agreed.
We appreciate the customer’s feedback regarding this matter.

We have been in contact with the
customer and agreed upon a resolution. We are scheduled to remove the flooring
on November 17, 2015. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

The local office has left several messages for the customer without a return call to apologize for the inconvenience and confirm satisfaction with service. We appreciate the customer’s feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]