Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and issued an accommodation to the customer. We appreciate the customer’s feedback and consider this matter resolved.

We have been in contact with the
customer and agreed upon a resolution. We are scheduled to remove the flooring
on November 17, 2015. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and we are scheduled to go out with a new flange on October 24, 2015, and remove and reset the toilet. The customer is aware that if there are additional concerns, we will address at that time. We...

appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us with her concerns.
 
We have offered to service the installed hardwood flooring and provide a discount on the purchase price.  As the customer is asking for a larger refund, we have also offered 50% refund to keep the flooring “as is” so they may...

have serviced by another contractor.
 
The customer is considering our offers and we look forward to her positive response

Revdex.com:
We have to reschedule the re-installation. I will be calling empire tomorrow (11/18/2015) to set up the rescheduled date. On Nov 2 it was raining so hard that the installer and I agreed that it would be impossible to do the install that day. The installer was very polite and considerate. I hope the reinstall goes as well and hope that I can get this same guy for the new scheduled install. 
Mildred [redacted]

The local office has contacted the customer directly and offered several suggestions for resolution. We look forward to the customer’s positive response.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on December 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 8, 2017. We thank the customer for their feedback.

We appreciate the customer
contacting us regarding his concerns. We have been attempting to reach the
customer via telephone and email to advise that we will honor the requested
discount. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

Complaint: [redacted]
I am rejecting this response because:In regards to their...

comment "The customer chose a vinyl plank product and the local office is working with the customer on their cost of replacement.".  They came out to try to install this product and the Installer would not install it due to moisture which the Product is supposed to be handle so we were left with no floor and the Installers left.  The office at Empire has been very hard to communicate with and it's like pulling teeth to get an email or call back.  This has been a very stressful process, we have tried calling everyday and finally got a call back today 6/5 early morning by Krystal and she said she would call me back after checking with the Santa Fe Springs office. Quinton Hall was handling this case beautifully at the beginning of this case but he's not returning our calls.  At this point, we may just request a refund for our original floor that is missing(vinyl) we bought back in Sept 2017 which Empire pulled up to try to repair and they never came back to repair it again.  We just want a floor for our two little girls to be able to walk on and for this stress to be over.  
Sincerely,
Amanda [redacted]

We appreciate the customer contacting us regarding their concerns. Laminate flooring is scratch resistant, but not scratch-proof.  We have attempted to reach the customer several times to quote for service, but the customer has not returned our calls.

We appreciate the customer contacting us regarding their concerns. Damage to the installed flooring are not covered by warranty. The local office customer service manager has attempted to contact the customer directly to discuss an amicable resolution.

We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.

I spoke the Empire Today Patrick was very nice, and he is working on refunded me  the interest fees, I am very happy about that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lira [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer selected a new style on February 17, 2016, and the replacement will be scheduled once we receive the signed agreement. We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We were able to reach an agreement with the customer to resolve this matter amicably.

After doing extensive research with our accounting department, all refunds on our part have been processed. The customer has been conveyed this info and she recently ended her dispute with her CC company after our refund was processed.The breakdown is as follows:12/12/16 – Our initial charge, $245.0012/13/16 – Amount disputed by customer, credit card issuer issued provisional refund to card12/16/16 – Full refund processed by us, $245.00The credit card issuer would have then removed the provisional refund as we issued the full refund to the customer’s credit card.  We recommend the customer contact their card issuer for any further questions. .

We appreciate the customer contacting us regarding their concerns. Installation was completed on October 2, 2017. We thank the customer for their feedback.

The local office spoke with the customer and service has been scheduled for Friday, December 15th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on August 13, 2016. We appreciate the customer’s feedback and consider this matter resolved.