Empire Today, LLC

We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit.  We have contacted the customer to inform them of the cancellation.  The customer has confirmed they received...

their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They fixed the problem so far!  Thank you. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  The window treatment products were ordered for replacement. Once the products are received we will contact the customer directly to schedule. We thank you for your feedback regarding your order.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order and provide an additional monetary accommodation for the cost of the inspection. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We installed a bath surround for the customer in June 2007. All installations carry a one (1) year labor warranty. We were initially contacted approximately seven (7) years after installation in December 2014. We advised...

the customer at that time we no longer serviced or installed bath products. The manufacturer provides a limited lifetime warranty on the surround itself, but plumbing or other repairs are the responsibility of the customer. The customer declined to file a claim at that time. The local office spoke to the customer upon receipt of the complaint and the customer agreed to allow us to assist in filing a claim with the manufacturer.

Initial Business Response /* (1000, 10, 2015/09/24) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer regarding the installation issues, and an inspection is scheduled for September 29, 2015. We appreciate the customer's feedback and look forward...

to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the wood floor installation is not the problem, the problem was the lack of information the salesman had when selling me the products. He also over charged my credit card that took me 4 phone calls to finally correct. He sold me hard wood flooring that would not fit and I had to discuss with the installers for 2 hours, then reschedule the salesman to come over again and order the right material. He also sold me carpeting that the company could not install. I had to contact another company to order my carpeting and I had to pick it up and install it myself. My time is worth money and I spent 12 plus hours to resolve this matter. $2000 should cover my time and frustration.
Final Business Response /* (4000, 14, 2015/10/01) */
We have spoken with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 16, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and service is scheduled for Wednesday, February 14, 2018.

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach [redacted] by telephone on August 4th, and he referred us to his wife at the phone number ending [redacted]. We have left several voice mail messages and sent an email without response. We look forward to...

speaking with the customers and addressing their concerns.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and offered to reimburse for a professional cleaning.

We sorry to learn the customer did not receive the emailed terms from the finance company. The finance company emails the customer directly regarding the terms and conditions which includes costs, fees, etc. We recommend the customer contact [redacted] directly for a copy of the terms and conditions.

We appreciate the customer contacting us regarding their concerns. The local office left a voice mail for the customer on September 6, 2016, to schedule a date/time to have the installation manger review.

Thank you for contacting us regarding your concerns. The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawers. We will review the quotes once received.  We appreciate the customer’s feedback on their...

order and look forward to an amicable resolution.

Complaint: 10886036
I am rejecting this response because:  It is true that Empire is scheduled to come on November 30, 2015 to start work.  However as I've previously stated, I wish to keep this complaint open until the floors are done correctly and the $900.00 agreed upon compensation is taken off of my bill.  Thank you.
Sincerely,
Diane [redacted]

We recently internally inspected the installed flooring. The flooring is in severely poor condition due excessive moisture damage.  The flooring was installed in January 2005, nearly 18 years ago; nothing observed in the review would be covered by warranty. The customer needs to have a remediation company remove and clean the home. We do not offer such services.

We appreciate the customer contacting us regarding their concerns.We have inspected and have scheduled installation of the foyer. We are also scheduling replacement of the damaged door.

We regret any delays in service. The unprecedented weather recently has caused significant delays across the region.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and do not find it completely satisfactory but understand there is little more that can be done. The company did offer a small discount on the agreed upon services but the lack of respect to me as a customer I feel is still unacceptable. I am not expecting any other type of resolution from them as all services have been completed at this time but the company needs to know that I am far from pleased on how my wife and I were treated on the many phone calls we exchanged in order to resolve the issue multiple times. Also it is completely unacceptable to cancel appointments the morning of and then fail to make the next appointment that was agreed upon. There seems to be no accountability in this company.
Sincerely,
David [redacted]

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the carpet for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer stated they would discuss the offer with their spouse. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.   The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...

  We thank the customer for their feedback on their order.