Empire Today, LLC

We appreciate the customer contacting us with their concerns. We removed the water damaged flooring to allow the subfloor to dry. We are scheduled to return on July 27th to complete service if the subfloor is dry enough to proceed.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and service is scheduled for Wednesday, February 14, 2018.

We appreciate the customer contacting us regarding their concerns. We have cancelled the order due not being able to complete the contract as written and refunded the deposit.  We have contacted the customer to inform them of the cancellation.  The customer has confirmed they received...

their refund of the deposit. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer
contacting us regarding his concerns. We have been attempting to reach the
customer via telephone and email to advise that we will honor the requested
discount. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and service was completed on December 14, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to refund the order and provide an additional monetary accommodation for the cost of the inspection. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. We were able to reach an agreement with the customer to resolve this matter amicably.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] & [redacted]

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach [redacted] by telephone on August 4th, and he referred us to his wife at the phone number ending [redacted]. We have left several voice mail messages and sent an email without response. We look forward to...

speaking with the customers and addressing their concerns.

We recently internally inspected the installed flooring. The flooring is in severely poor condition due excessive moisture damage.  The flooring was installed in January 2005, nearly 18 years ago; nothing observed in the review would be covered by warranty. The customer needs to have a remediation company remove and clean the home. We do not offer such services.

We appreciate the customer contacting us regarding their concerns.All services and installations have been completed as agreed. We appreciate the customer’s feedback regarding their order.

The credit has been processed to the customer’s credit card as agreed; please allow 5-7 business days to be completed through the system.

We appreciate the customer contacting us regarding their concerns. We recently had a sales associate attempt to meet with the customer to reselect, however the customer was not home. The appointment has been rescheduled for Friday, January 12th.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.   The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...

  We thank the customer for their feedback on their order.

We sorry to learn the customer did not receive the emailed terms from the finance company. The finance company emails the customer directly regarding the terms and conditions which includes costs, fees, etc. We recommend the customer contact [redacted] directly for a copy of the terms and conditions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I returned their call and informed them that the issue has now been resolved.
Sincerely,
[redacted]

Complaint: 10886036
I am rejecting this response because:  It is true that Empire is scheduled to come on November 30, 2015 to start work.  However as I've previously stated, I wish to keep this complaint open until the floors are done correctly and the $900.00 agreed upon compensation is taken off of my bill.  Thank you.
Sincerely,
Diane [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and do not find it completely satisfactory but understand there is little more that can be done. The company did offer a small discount on the agreed upon services but the lack of respect to me as a customer I feel is still unacceptable. I am not expecting any other type of resolution from them as all services have been completed at this time but the company needs to know that I am far from pleased on how my wife and I were treated on the many phone calls we exchanged in order to resolve the issue multiple times. Also it is completely unacceptable to cancel appointments the morning of and then fail to make the next appointment that was agreed upon. There seems to be no accountability in this company.
Sincerely,
David [redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. The refund was processed on December 12, 2017. We look forward to working with the customer on future home...

improvement projects.