Endurance Warranty Services, L.L.C.

On September 8, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2008 [redacted].  At the point of sale and during the verification process the customer was made aware of Endurance's 30-day money back guarantee and was also...

provided with the complete coverage details of the vehicle service contract.  The customer was also provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.  On November 15, the customer contacted Endurance understandably upset because of a denied claim for a transmission repair.  Endurance's Customer Service representative explained to the customer the reason for the denial.  Specifically, the customer's vehicle's trans cooler broke and the trans cooler sits inside the vehicle's radiator.  Neither the vehicle's trans cooler nor the vehicle's radiator are covered components stated in the customer's vehicle service contract.  The vehicle's broken trans cooler leaked fluid into the vehicle's transmission fluid causing an intermix and the transmission to break after continued operation in that state.  In the interest of customer service, Endurance cancelled the customer's vehicle service contract, waived the pro-rated time used and any applicable cancellation fees.  Endurance issued the customer a full refund.

In my opinion their warranties are better than the dealers. I had a dealer warranty and there was little to zero customer service. Endurance really does have the best customer service I've ever dealt with. I'm about to buy a second vehicle and you bet I'm going to cover it with Endurance!

Mr Martin [redacted] is rarely a big asset at endurance warranty department. He is an exceptional customer service.
His exemption all knowledge compares to none.

On January 30, 2017 the customer contacted Endurance and purchased an [redacted] ([redacted]) [redacted] Supreme vehicle service contract for his 2007 [redacted] with 73,502 miles.  At the point of sale and during the verification process the customer was made aware of...

Endurance's 30-day money back guarantee and was also provided with the complete coverage details of the [redacted] vehicle service contract.  Please be advised, Endurance is strictly the seller of the vehicle service contract.  Endurance sold the customer an [redacted] vehicle service contract.  [redacted] is the administrator/obligor of the vehicle service contract which means [redacted] administers (approves or denies) the claims and is obligated to pay the approved claims.  Endurance played no role whatsoever in the approval or denial of the customer's claims.  On April 11, 2017 Endurance's Customer Service Department received a call from the customer regarding a denied claim.  Our company, as the seller of the policy, gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the customer's behalf to ascertain why the claim was denied and to put forth the best case for the warranty company to approve the claim.  Accordingly, our company contacted [redacted] to ascertain the issue with the customer's car repair and why the claim was denied.  Endurance got [redacted] to re-open the claim.  Endurance agreed to send out an inspector, however the customer's vehicle was already fixed and left the repair shop.  In the interest of customer service Endurance cancelled the customer's policy, waived any time used as well as cancellation fees and issued the customer a full refund.

I'm very pleased with endurance so far they are wonderful in customer service and sales and product

Awesome company!! Very reliable my Customer Service Manager [redacted] was very professional went out of his way to help me and explain everything very detailed. I would recommend 100%

On March 21, 2016 the customer contracted Endurance and purchased Endurance’s high mileage Select Premier vehicle service contract for her 2008 [redacted] with 110,692 miles.   The customer’s car was 8 years old and had over 100,000 miles on the vehicle, so it was limited to...

Endurance’s high mileage plan.  At the point of sale the customer was made aware of the Select Premier’s coverage details and told about Endurance’s 30-day money back guaranty to allow the customer time to review the coverage and could cancel for any reason within 30 days.  The customer was also transferred to Endurance’s Verification Department and a verification representative went through what the contract covers.  Endurance mailed the customer a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.  Unfortunately the customer’s repair claims were denied because the parts were non-covered components according to the contract.  In the interest of customer service Endurance’s Customer Service Manager reached out to the customer and is working on a resolution regarding the cancellation and refund of the customer’s contract.

Purchased a "Extra Supreme" extended car warranty in April 2016 through Endurance. It was sold to me as a "bumper to bumper" full coverage plan that would cover nearly everything with the exception of wear parts(brakes, tires, etc)I have a 2008 [redacted] that runs very well but has over 100K miles on it and little things are beginning to go. I did some research and decided to go with Endurance and what a mistake that was. I took the car in for an oil change in July and was told my housing gasket needed to be replaced along with another gasket. This was causing the car to leak oil. I did not notice the oil leak and was told I could hold off on the repair until it began to get worse. In August, I began to notice the leak in my driveway. I called the service department of my local Mini dealership to notify them of the problem and to inform them I had an extended warranty on the car. My service advisor took the warranty info and called Endurance to verify. Just as I would've suspected, the repair is NOT covered as it is not a result of an internal failure. Basically, I need something catastrophic to occur in order to be covered. This is hardly bumper to bumper coverage and after going back and forth with the claims company([redacted]) and Endurance, I cancelled the policy. I feel completely scammed and would not recommend this company to anyone.

Complaint: [redacted]
I am rejecting this response because:My complain was about deceiving sales person not about denying my service I was actually going to cancel  anyway before denying my service after I found out how much they actually charging me . about the millage    I told the salesman or as he told me was the manager  that I don't have the car with me but I know it's little over 88000 miles and he said lets just put 88000  .The preexisting condition  that I denied at the dealer   was fixed elsewhere  , I denied it because they asked for $2100.00  for something that cost me $1500.00 elsewhere  do you think it make since denying $2100.00 service at the dealer and pay $2700.00 for Warranty  that I am not even sure they will cover it ? I was buying warranty  because I wanted to keep the car at least 3 more years  and I don't want to start having more problems .if your sales people  were honest from the beginning  they've could have checked the car fax  and asked me if I already took care of  the repair the dealer requested and get also the mileage from there  before you get my money and call me  a liar .by the way the repair that the mechanic I took the car  to and left  , I found out he lied  about the whole thing ,  didn't have transmission problem and I only took it to check why I have the engine light on  and told me to leave it   and he called you guys and  told you transmission  and I am glad you didn't approve  because I was gona be scamed  and it was just a  wheel sensor .anyway I already sent my mileage and notarize  and request a refund  .Thank you Thank youI sent the millage  that has been notarize and a request for refund
Sincerely,
Ihab [redacted]

Complaint: 10988124
I am rejecting this response because:
Attached is a copy of the sample agreement that was sent several times. This is the only agreement that I have received. It states that "TRANSMISSION: (Automatic or Standard) Transmission Case and all Internally Lubricated Parts plus: Torque Converter; Flywheel/Flex Plate; Vacuum Modulator; Electronic Shift Control Unit; Transmission Cooler; Transmission Mounts; Oil Pan; Slave/Clutch Master Cylinder; Pilot Bearing; and Throw-Out Bearing. (Transmission case is covered if damage is due to the
Breakdown of a Covered Part)" are covered. This contract dose not identify specific parts of the Transmission that are not covered. It does have an "exclusion" section but it does not mention it either.
The adjuster mentioned that the specific part of my Transmission that malfunctioned, is not covered, yet the copy of the agreement that has been provided to me does not reflect that. In addition, I did not receive a copy of the agreement until after 30 days of signing up. This deprived me of the opportunity to cancel and receive a full a refund, had I not liked the terms and conditions. This is why I am seeking a full refund or my claim approved.
Yes, Endurance did refund one-tenth of my money ($93.00) But I invested over $800, yet they did not provide the quality of coverage and service that I was lead to believe.
Sincerely,
[redacted]

Bridget went above and beyond on taking care of my needs. Customer service at its best....

I talked to eddie [redacted] and he helped me with my issure thank angina to eddie[redacted] with all his help.

I want to say dealing with Eddie at Endurance was a wonderful experience and all customer service centers should learn from him

Complaint: [redacted]
I am rejecting this response because: I bought a used vehicle and was not the modifier. In either case I spoke with [redacted] with Endurance legal dept. and agreed to settle this case with consumer affairs. And no longer wish to continue with this complaint...

either. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/05) */
In response to the complaint listed above, Endurance contacted the consumer and she stated the complaint was filed by her son. We contacted her son in order to resolve the matter. We explained to him that his mother purchased coverage...

that covers beyond the vehicle factory warranty. He understood and stated his mother does not drive much and the only reason he filed a complaint is because he saw our good standing on the Revdex.com and wanted to obtain a similar positive resolution. We explained that he could have contacted us directly before filing a complaint in order to obtain a resolution. Although the contract has been in force and is only due a pro-rated refund, Endurance went above and beyond the terms of the contract and provided this consumer with a complete refund. Endurance will always provide each and every consumer with the highest level of customer service.

Eddie [redacted] was amazing at helping me with my issue today! It is so great to know that Endurance truly cares about its customers.

I'm not done paying my premium which is roughly a thousand dollars and I already got almost $4000 in repairs paid by this guys and special thanks to Martin [redacted] great knowledgeable and peoples person this is one of the best choices I've made in my life

I very please with Endurance and Martin J. Delivered what they promised. Will you again.

Nicole did an excellent job, took the time to listen and take care of my issues.

I would like to thank Justin [redacted] for his excellent work today. He is such a professional and helped me with everything I needed. He went above and beyond for me and I wouldn't have kept my coverage if not for him. I look forward to doing more business with Justin in the future.