Endurance Warranty Services, L.L.C.

Micheal was very helpful and went above and beyond to make sure that my plan wasn't cancelled despite recent financial hardship.

Eddie [redacted] gets a 15 from me, on a scale of 1- to- 10. He is very polite & knows his business, pleasant to talk to, and service above what is excepted. I will certainly tell all my family & friends about ENDURANCE. Thank you Sincerely Robert [redacted] Poof Gone

I want to thank Mr Eddie [redacted] for helping ,me with the situation that I was having with my shop. you where a pleasure to deal with

Endurance Warrenty Services are fabulous! They just saved me from making a $500.00 mistake a wrong car service business!! I would recommend this company to all myu contacts!!!

Endurance is a great company! They are nice people!! Hard to say that about alot of companies these days but they actually live up to their name. My dealership knew who they were and said they had worked with them before and claims get paid in full. I think I finally found the right warranty for my car and im happy its with a company like this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr Martin [redacted] is rarely a big asset at endurance warranty department. He is an exceptional customer service.
His exemption all knowledge compares to none.

On January 30, 2017 the customer contacted Endurance and purchased an [redacted] ([redacted]) [redacted] Supreme vehicle service contract for his 2007 [redacted] with 73,502 miles.  At the point of sale and during the verification process the customer was made aware of...

Endurance's 30-day money back guarantee and was also provided with the complete coverage details of the [redacted] vehicle service contract.  Please be advised, Endurance is strictly the seller of the vehicle service contract.  Endurance sold the customer an [redacted] vehicle service contract.  [redacted] is the administrator/obligor of the vehicle service contract which means [redacted] administers (approves or denies) the claims and is obligated to pay the approved claims.  Endurance played no role whatsoever in the approval or denial of the customer's claims.  On April 11, 2017 Endurance's Customer Service Department received a call from the customer regarding a denied claim.  Our company, as the seller of the policy, gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the customer's behalf to ascertain why the claim was denied and to put forth the best case for the warranty company to approve the claim.  Accordingly, our company contacted [redacted] to ascertain the issue with the customer's car repair and why the claim was denied.  Endurance got [redacted] to re-open the claim.  Endurance agreed to send out an inspector, however the customer's vehicle was already fixed and left the repair shop.  In the interest of customer service Endurance cancelled the customer's policy, waived any time used as well as cancellation fees and issued the customer a full refund.

GREAT COMPANY !! REALLY HELPS PEOPLE, WHO TRANSPORTATION HAS FAILED.
THEY GET THE VEHICLE FIXED QUICK AND COMPLETE, WE WOULD RECOMMEND ENDURANCE WARRANTY AS YOUR NUMBER ONE VEHICLE WARRANTY PROVIDER,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Buyers Beware I purchased an extended auto warranty from Endurance Vehicle Warranty . The policy had been in effect for 65 days when the air conditioner quit working . I called the service department for the names of garages in my area and took it to a covered garage . When the owner called for advanced approval they denied my claim . They insisted that they would only explain the reason to me , so I called them and they went through a myriad of reasons why they would not cover repairs . They said that the air conditioner had been going bad for a while and I should have known about it . So I cancelled the remainder of my contract , I am writing this to caution consumers to beware of this type of company . In my opinion they are pulling a scam just to get your money and then they deny your claim for some obscure reason .

very helpful, great guy Eddie is the man

On September 8, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2008 [redacted].  At the point of sale and during the verification process the customer was made aware of Endurance's 30-day money back guarantee and was also...

provided with the complete coverage details of the vehicle service contract.  The customer was also provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.  On November 15, the customer contacted Endurance understandably upset because of a denied claim for a transmission repair.  Endurance's Customer Service representative explained to the customer the reason for the denial.  Specifically, the customer's vehicle's trans cooler broke and the trans cooler sits inside the vehicle's radiator.  Neither the vehicle's trans cooler nor the vehicle's radiator are covered components stated in the customer's vehicle service contract.  The vehicle's broken trans cooler leaked fluid into the vehicle's transmission fluid causing an intermix and the transmission to break after continued operation in that state.  In the interest of customer service, Endurance cancelled the customer's vehicle service contract, waived the pro-rated time used and any applicable cancellation fees.  Endurance issued the customer a full refund.

Initial Business Response /* (1000, 5, 2015/04/17) */
In response to the complaint listed above, we understand this consumer filed a claim for vehicle repairs. In order to avoid having to tear down the transmission to be able to determine the cause of failure, Endurance was able to verify...

the failure via an inspection report. We have contacted the consumer and her claim is moving forward. Endurance will always provide every consumer with excellent customer service.

On June 16, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2010 BMW X6 with 83,600 miles on it.  At the point of sale was made aware of the coverage details of the vehicle service contract, and upon his agreement to purchase the...

vehicle service contract, the customer was transferred to Endurance's Verification Department where the Verification Representative went through what the contract covers for a second time and verified the customer's understanding of the terms of the contract over a recorded conversation.  Both Endurance representatives also explained to the customer that he had a 30 day free look period whereby he could review the contract language and cancel the contract within 30 days and receive a full refund.  The customer was also provided a hard copy of the vehicle service contract which was sent USPS Critical Mail with delivery confirmation.  The customer's claim for auto repairs was denied due to modification, larger wheels.  According to the Select Premier contract Exclusions Section, "Coverage is not provided under this Contract...if any alterations have been made to Your Vehicle...including but not limited to: oversized/undersized tires or wheels..."  Endurance's Customer Service Manager talked to the customer and offered to cancel the contract and issue a full refund as well as offer an additional $700 towards the part of the customer's repair that would have been covered if the customer's vehicle did not have over-sized tires.

Eddie [redacted] was very helpful in getting my car repaired at a lower price.

In response to the above listed case number we understand this consumer purchased coverage on her vehicle. The consumer's repair facility called in a claim within two weeks of activation and presented a slow leak from the ABS system. The vehicle was set up for inspection and the inspector verified...

the failure to the ABS accumulator was caused by a long-term slow leak. The failure was deemed pre-existing. Endurance contacted the consumer and issued a full refund to resolve the matter. Endurance will always provide every customer with excellent customer service.

Eddie [redacted] did a great job!

In my opinion their warranties are better than the dealers. I had a dealer warranty and there was little to zero customer service. Endurance really does have the best customer service I've ever dealt with. I'm about to buy a second vehicle and you bet I'm going to cover it with Endurance!

[redacted] is wonderful to deal with. He listened to me and treated me with the utmost respect.