Endurance Warranty Services, L.L.C.

I called in to see about getting a payment deferred, and this was probably the first time ever in the history of all companies in which it was a quick 30 second painless phone call and it was done.

No complaints Very satisfied with service Thanks

I really appreciate Endurance for all the help that they have given me .. and I don't want to loose this .. and they have helped me out in many ways ..Endurance set the goal for customer service

I was told one thing and they did another. I am going to cancel my warranty with endurance. Having A.C. issues and they will not cover it. I'm going to switch to another company, who will honor their word...stay away from ENDURANCE!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Spencer [redacted]

I want to thank Mr Eddie [redacted] for helping ,me with the situation that I was having with my shop. you where a pleasure to deal with

Eddie [redacted] did a great job!

Buyers Beware I purchased an extended auto warranty from Endurance Vehicle Warranty . The policy had been in effect for 65 days when the air conditioner quit working . I called the service department for the names of garages in my area and took it to a covered garage . When the owner called for advanced approval they denied my claim . They insisted that they would only explain the reason to me , so I called them and they went through a myriad of reasons why they would not cover repairs . They said that the air conditioner had been going bad for a while and I should have known about it . So I cancelled the remainder of my contract , I am writing this to caution consumers to beware of this type of company . In my opinion they are pulling a scam just to get your money and then they deny your claim for some obscure reason .

Revdex.com:
Not happy that I am forced to pay for covered labor to remove cylinder head and timing chain to replace covered part, but honestly, I think I am wasting my time, and hope to just put this behind me and hopefully get my Hummer back one day after 36 days and counting in the shop.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.
Sincerely,
Michael [redacted]

Complaint: [redacted]
I am rejecting this response because:Endurance says they tried to contact me but I did not receive anything in the mail. I received no phone calls from anyone who identified themselves as an Endurance rep. Actually, even if an Endurance rep would have called me I would be suspicious since they would not talk to me about my cancellation when I called them twice. I mailed a certified letter to Endurance that was delivered on 9/17, nearly two weeks after my first attempt to cancel over the phone. My contract was purchased on 4/16, effective 5/16. Coverage for 100k or 60 mos for a total cost of $2583. My cancellation letter shows my first attempt to cancel was on 9/4 with 106,904 miles. I agreed to the required $100 cancellation fee. I have received a check from Endurance for a refund with no other correspondence, or explanation enclosed. Evidently it is in response to the Revdex.com complaint. The check is for $266.24 which is about $100 less than it should be, depending on whether I'm required to pay for the first 30 days of "non-coverage" and what date they used for cancellation.  They may have used the Revdex.com complaint date as a cancellation date, which is totally unprofessional and dishonest.  It takes a Revdex.com complaint to get action??This company may handle a warranty well, I don't know, but they certainly don't handle a cancellation well.
Sincerely,
[redacted]

Eddie [redacted] was very helpful in getting my car repaired at a lower price.

[redacted] is wonderful to deal with. He listened to me and treated me with the utmost respect.

On June 16, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2010 BMW X6 with 83,600 miles on it.  At the point of sale was made aware of the coverage details of the vehicle service contract, and upon his agreement to purchase the...

vehicle service contract, the customer was transferred to Endurance's Verification Department where the Verification Representative went through what the contract covers for a second time and verified the customer's understanding of the terms of the contract over a recorded conversation.  Both Endurance representatives also explained to the customer that he had a 30 day free look period whereby he could review the contract language and cancel the contract within 30 days and receive a full refund.  The customer was also provided a hard copy of the vehicle service contract which was sent USPS Critical Mail with delivery confirmation.  The customer's claim for auto repairs was denied due to modification, larger wheels.  According to the Select Premier contract Exclusions Section, "Coverage is not provided under this Contract...if any alterations have been made to Your Vehicle...including but not limited to: oversized/undersized tires or wheels..."  Endurance's Customer Service Manager talked to the customer and offered to cancel the contract and issue a full refund as well as offer an additional $700 towards the part of the customer's repair that would have been covered if the customer's vehicle did not have over-sized tires.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Endurance did an internal investigation of company records into the handling of the consumer's vehicle service contract sale and service.  Our investigation included reviewing the internal notes regarding the consumers transaction, as well as interviewing the customer service agents and...

salesperson involved in the transaction.  On March 2, 2016, the consumer contacted Endurance and purchased an Endurance Select Premier policy for her 2011 [redacted].  At the point of sale and during the sale verification process the consumer was made aware of Endurance's 30-day money back guarantee policy and was provided with complete coverage details of the vehicle service contract.  The consumer was also provided with a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.  On June 7, the consumer contacted Endurance's customer service because the Claims Department could not move forward with her claim until the Claims Department had verified oil change receipts within 30 days of the sale date in accordance with her vehicle service contract.  Specifically, the Contract Holder's Responsibility Section - "Contact Holder's Maintenance Requirements:  You must change the engine oil filter within thirty (30) days of Your Contract sale date by a licensed service/repair facility."  Unfortunately, the consumer did not have verifiable receipts of an oil change during the contractual time.  On June 8 Endurance's customer service explained the issue to the consumer and she wanted to cancel the vehicle service contract.  In the interest of customer service, Endurance waived any applicable fees and time used on the policy and issued the consumer a full refund.

Initial Business Response /* (1000, 5, 2015/04/17) */
In response to the complaint listed above, we understand this consumer filed a claim for vehicle repairs. In order to avoid having to tear down the transmission to be able to determine the cause of failure, Endurance was able to verify...

the failure via an inspection report. We have contacted the consumer and her claim is moving forward. Endurance will always provide every consumer with excellent customer service.

On September 21, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2007 [redacted] with 136,000 miles. In January, 2017 the customer brought his car into a repair facility because the engine light was on and the car "was slow to crank"....

 The shop tested the customer's vehicle and reported the vehicle's engine was completely locked up. The shop suspected that the timing chains were either stretched or possibly broken.  In order to diagnose the cause of failure the shop had to tear down the customer's vehicle.  The tear down confirmed that the chain was stretched and not broken.  Per the tech and a third party inspector the chain was stretched to the point of almost falling off and had been that way long enough to round off the timing gears.  When the engine was turned by hand the repairman could feel when the pistons made contact with the valves, indicating the operation with the stretched chains has caused timing issues allowing valve to piston contact and subsequent engine damage.  The customer's vehicle service contract excludes wear and tear.  The timing chain stretching was due to normal wear and tear.  There was not catastrophic failure to the chain and there was substantial evidence to indicate the vehicle had been driving in this condition for a long period of time.  The customer's claim was denied due to wear and tear.  In the interest of customer service, Endurance's Customer Service Manager cancelled the customer's contract, waived the usage fee and cancellation fee and issued a full refund.  As a goodwill gesture, Endurance's Customer Service Manager also offered to match the amount the customer paid into the contract toward the repair claim.

In response to the above listed case number we understand this consumer purchased coverage on her vehicle. The consumer's repair facility called in a claim within two weeks of activation and presented a slow leak from the ABS system. The vehicle was set up for inspection and the inspector verified...

the failure to the ABS accumulator was caused by a long-term slow leak. The failure was deemed pre-existing. Endurance contacted the consumer and issued a full refund to resolve the matter. Endurance will always provide every customer with excellent customer service.

GREAT COMPANY !! REALLY HELPS PEOPLE, WHO TRANSPORTATION HAS FAILED.
THEY GET THE VEHICLE FIXED QUICK AND COMPLETE, WE WOULD RECOMMEND ENDURANCE WARRANTY AS YOUR NUMBER ONE VEHICLE WARRANTY PROVIDER,
[redacted]

very helpful, great guy Eddie is the man