Endurance Warranty Services, L.L.C.

I had an issue with my payment being automatically taken out of my account so I called and the issue was fixed immediately, this was the best and immediate action I had ever had.

Awesome service help me in need lost my job and give me a 1month time credit to get back on my feet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming payment is received as promised.
Sincerely,
Carroll [redacted]

do not get endurance warranty unless you have money to give away I've had them for a few years now and not once have they ever covered anything on my car all that money I gave them and I still had to come out my pocket whenever I had to fix my car I didn't get not one dime to help fix my car the contract they gave me sucked didn't cover anything the third party which handled my contact sucked and they are very rude I wouldn't recommend anyone getting this warranty

Endurance are nice and very professional until you call and cancel your warranty...After I gave them my reason, the young man tried so hard to retain my service by following the protocol however I explained that this decision was based on a personal issue well he placed me on hold for about 5 mins and returned by saying "I've cancelled your warranty you will receive a letter in the mail and credit back to your card" I asked if I will receive a confirmation # , "which I received when I requested the warranty", he said No in a robotic, nonchalant tone, you will get the letter in the mail. When I worked in customer service I gave a new customer the same customer service as a cancellation because they maybe a potential in the future and remember how nice I was upon leaving.. In order to stay as great as their ratings portray them to be , they must have great customer service around the board not just at the advantages for the company..

Eddie from endurance played on the bill I thank him for everything he's done . I'm happy with endurance.

Upon receiving the consumer's complaint Endurance conducted an internal investigation which included reviewing the sales call that upset the consumer.  Please be advised Endurance holds its sales representatives to a high standard and apologize for the consumer's negative experience. ...

Further, regarding the mailed advertisement, per the consumer's request, we have completely opted her out of our records.  The consumer will not receive offers from Endurance in the future.

Unprofessional, overbearing, & aggressive reps who like to play WORD games when it comes to canceling a contact. NO format to confirm cancellation, tried to charge EXTRA FEES to CANCEL, REFUSED to give confirmation #, email or text to confirm that I canceled my contract! Reps became RUDE and annoying due to my request. Sent email for the to contact me, NO response, took "3" days for me to call back to CANCEL! Tried to CHARGE additional FEES due to my request to cancel. Unreasonable business hours, unacceptable phone etiquette! Buyer Beware!!!!

I would like to say that dealing with Mr. Michael [redacted] was very professional and friendly. I have dealt with other firms and on rare occasion am I impressed with the disposition of the CS rep, especially after I have informed them that I am canceling my account with the business. Mr. Castros management of the situation left no choice but "not" cancel the account, rather it promote continued and future business.

Regards,

[redacted]

The customer did state that she appreciates Endurance's efforts and Endurance continues to work with the customer, the repair shop and [redacted] Dealer Services to assist the customer with her claim.  Endurance has already committed $1,380 worth of goodwill payments to pay for the teardown of the customer's car.  Endurance also got the repair shop to cut its labor costs in half.

Martin helped me with overturn a denial that should have been covered in the first place. Awesome customer service.

Initial Business Response /* (1000, 5, 2014/09/23) */
In response to the case number listed above, we understand this consumer received a notice from us. Our company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expiration. The...

notice was just an opportunity to extend coverage for the vehicle before it is too late. We apologize for any inconvenience it may have caused. We provide this service to consumers across the country and many do take advantage of this service. We have immediately placed this consumer on our Do Not Mail list and will cease any further communication moving forward.
At Endurance, we pride ourselves in providing excellent customer service to each and every individual. Please call us at XXX-XXX-XXXX with any questions, comments, or concerns you may have.

I want to highly compliment Martin J of Endurance for his superior customer service skills!! He is the best rep I have ever had with any company!!

Superb customer service from these guys! I never feel like I'm fighting against them and they always attend to my needs. I know they will be there when I need them. Ashley did a great job today.

In response, we have received the documentation and have mailed out the refund to the customer. Endurance will always provide each and every customer with the highest level of customer service.

I've only had the best, fast, and prompt service with Endurance. I'm very pleased that I chose Endurance. My representative Martin, has been the best. Very friendly, imformative, and pleasant when I call with questions. 5 stars from me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
To Whom it May Concern:   I would like to retract my complaint, Complaint # [redacted], against Endurance because I complained against the company in error.   I submitted the complaint before speaking with the manager.   Thank  you
Sincerely,
[redacted]

We could not find the consumer in our internal mailing database.However, to ensure that the consumer will not be mailed an advertisement from our company in the future we have added his name and address to our internal "Do Not Mail" list.

[redacted] was wry helpful in solving this problem today, I was frustrated at first , and hel really was kind and patient

I've been nothing but happy with the service rendered by the customer service personnel. Thank you all so much for understanding my struggle especially with me having adverse health issues and struggling with my last few payments thank you to the best and most understanding [redacted]!!!!!!!