Endurance Warranty Services, L.L.C.

I received a letter from EWS yesterday, the second one this year. The presentation of the letter is completely inappropriate as it leads the recipient to believe they have done something wrong, or will suffer bad consequences if they do not respond. This is COMPLETELY inappropropriate marketing and they should not be allowed to engage with the general public in this matter as a professional business. Why would anyone want to voluntarily sign up for something that has been obtained in a manipulative manner.

These letters or "notices" come in an envelope with an official-looking insignia, resembling the U.S. Dept. of State.

There are a number of statements that immediately provide concern (even potential fear) in the recipient:

"IMMEDIATE RESPONSE TO THIS NOTICE REQUIRED."

"Our records indicate that you have not contacted us to have your vehicle service contract updated."

"By neglecting to replace your coverage you will be at risk of being financially liable..."

There is no doubt this solicitation was intentionally made to appear as a legal notice and warning. Please stop these tactics based on misrepresentation and manipulation.

I want to thank Mr Eddie for helping me when my acct was inactive.. He truly is a very nice rep

I a'm extremely saticfied with Endurance Warranty Service,my trans mission went
out in the 2015 winter storm and they fix it right away,my hat is off to Edurance.
THANK YOU

I strongly recommend this company!
The customer service that Martin [redacted] provided in a potentially negative was stellar and quickly(I mean like now)resolved this issue and made it a non issue.

Please be advised, as the customer stated in his complaint, per the customer's conversation with Endurance's Customer Service agent, he mailed Endurance a letter requesting cancellation of his vehicle service contract during the first week of July.  Because there are multiple parties involved...

in the vehicle service contract coverage, Endurance asks consumers to allow for up to 30 days to receive consumer's refund for the unused portion of the vehicle service contract coverage.  Endurance expedited the refund process for the customer.  On July 14 Endurance attempted to contact the customer to ensure the customer received his refund, left a voicemail on home phone and cell phone and did not receive a call back.  Endurance assumes the customer received his refund.

I bought a Endurance Warranty on a pickup I found over the Internet. When I went to get the truck it was nowhere near as described.

I cancelled the purchase. Endurance gave me my deposit back in one phone call.

The Truck dealer is trying to steal my deposit.

I wish everyone in this transaction worked like Endurance

Contact Endurance spoke with Eddie [redacted] and he was great!!!

In the customer's rejection, the customer claims the contract was "not what was explained to us by the salesperson".  As mentioned in Endurance original response to the customer's complaint, Endurance's sales representative went over the contract with the customer and then Endurance's sales verification department went over the contract a second time.  Further, the contract was sent to the customer via USPS critical mail and the customer had a 30-day free-look period to review the coverage.  If the customer did not like the contract for any reason whatsoever within the 30-day free-look period, the customer could have cancelled the contract and received a full refund.  Even though the contract was outside of the 30 day free-look period Endurance issued the customer a full refund in the interest of customer service.

Endurance is a certified member of the Vehicle Protection Association (VPA).  As a certified member, Endurance follows the VPA's Standards of Conduct.  The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this...

Standard.Unfortunately, there are companies that are sending out mail solicitations without a return address which is terribly confusing and frustrating for consumers.  The consumer received one mail piece from Endurance.  It is very possible that the consumer received mail solicitations from other vehicle service contract sellers, however the consumer thought he received other mail pieces from Endurance.We are sorry about the consumer's frustration and placed the consumer on our internal "Do Not Mail" mailing database to make sure he does not receive any future direct mail advertisements from our company.

Endurance's Customer Service Manager spoke to the customer and explained the pro-rated refund process.  The customer understands and is happy with the resolution regarding her refund.

Martin Jefferies was extremely helpful and I highly recommend anyone to deal directly with him on any claims.

Endurance customer service was excellent.

This company is the best yet . I've used them for almost a year now an would not change a thing ....

Every one I have spoken to has been friendly and helpful,but I just bought the extended vehicle policy and have not used it...Time will tell when and if I need it how it pays...Matthew [redacted] was very kind to speak with..Aubrey.....

These people are rude and don't want to listen to what you have to say. I tried to cancel an account on one vehicle, and they talked me into getting it on a new car. then when I tried to cancel that account they barraged me with reasons why I shouldn't and why there's is better. when I bought my new car I had to have the loan officer at the dealership call and fight with them. They didn't tell billing I wanted to cancel so they are still sending bills.

contacted edurance. talked to service manager eddie [redacted] and he was great.

So my son purchased a vehicle warranty from Endurance Warranty Services. He hasn't had to use his warranty until recently. We found this company to be nothing but a scam and very difficult to deal with. On 11/11/2016 his Transfer case failed in his [redacted] Denali truck. It was towed into a transmission shop for repair where we were informed that it was a transfer case problem. So for us no big deal !! We have a warranty from Endurance !!! What a joke !! The shop called the warranty company to negotiate the repairs and was told they needed to send out a inspector to verify the complaint. We were later informed by the repair facility that the inspector was very uneducated about vehicles and didn't have a clue at what he was even looking at . After waiting 3 1/2 weeks on Endurance warranty to make a decision on our truck we were told that they were denying the repairs !! Why you ask ?? Because #1 the wheels had been replaced by a late model set of brand new [redacted] wheels, that were taken off a brand new [redacted] truck. With the diameter being the same as what was on it !! And there was a Company's sticker on the rear window !! So since it had a sticker, that made it a company vehicle !! Wow !!! Totally irrelevant to anything to do with the transfer case. What a complete rip off. I find myself in amazement that this company has any positive reviews. Never, ever will I recommend Endurance warranty to anyone. This company should be ashamed at how they can take advantage of hard working people who put there trust ( not to mention a lot of money )in a company like this !! I have been reading tons of reviews about this company since this has occurred and wish that I had seen these reviews before purchasing this warranty from these crooks. I guess I will be adding to those reviews so hopefully others don't get scammed like us !!

The customers credit card was charged on 3-2-16 and before the payment company could be notified the customer called [redacted] to make a payment. Both charges went through and one of them was automatically applied towards the next month's payment moving the next payment due date to [redacted] 19th....

Several attempts have been made to contact the customer with the following offer, 1) we could refund the 2nd payment and move the due date back to March 18th or 2) we can apply the charged amount towards March payment. We have left several messages seeking to apologize for any confusion and asking the customer to contact the Customer Service Manager, [redacted] at (312) [redacted], to let us know how she would like to proceed.

My Experience With [redacted] at endurance has been Great very friendly plus very helpful and very happy when I call he's very good with customers service.

Good Afternoon: I have had the great pleasure and help to speak with a customer service manager from this business, Mr. E. [redacted] who was patient, extremely knowledgeable, most professional,and informative. I had a lot of information and questions to run by him, his manner was impeccable. I am most grateful.