Endurance Warranty Services, L.L.C.

Matthew *** was very helpful and solved my issue in no timeThanks again

In trying to obtain a decent cash price I was hung up on and not treated with kindnessThe reps have been very short w me especially when I asked for a supervisor which I have not heard from yet I also emailed the company with no reply to date

Endurance policy where you first give then a Down Payment and then get the 'Contract' with coverage details and T&C's within 'to days' is ridiculous I will not provide a pre-payment for a service before reading the fine print and understanding what is/is not covered on something as significant as the vehicle I rely upon for my livelihoodThe other providers I contacted share what's covered and not covered to the actual Plan proposed for my vehicle (e.gQuote)

I had an extremely delightful experience with your rep whose first name is Justen You should be very proud that he represents your company Thank you for my gratifying experience A very well pleased customer Paulette ***

I wanted to write in about the woman, *** that I spoke to this week while dealing with a major car issueShe was just so helpful and really calmed me downShe was able to give me all of the information I needed so quicklyI wish I could deal with someone like her every time I had an issue

I want to say thank you to Eddie at Endurance you truly helped me in my time of need you are great and truly helped me

I called the company and spoke with a Eddie *** He was very HELPFUL, I can see why the company is very success having a person such as him

AmazingThis company is absolutely amazingI'm based out of Chicago where life gets hectic, especially me becoming a new first-time Dad, during which I had forgotten to make a couple payments to Endurance for the sustainment of my vehicle's protectionA gentleman heard my story, what happened to me, my wife and son, and went above & beyond the call of duty to help me get caught up to speedThis company truly did not want me to lose all that I've invested due to a couple late paymentsNo penalties, no hassle, just sweet compassion & genuine care for their customers (as I've always experienced time & again with Endurance)Their products are also unrivaled in the business - if you want peace of mind for your car's safety, go with EnduranceSimple

The customer service was great The person was very helpful, professional, cheerfull Everything was taken care of and all question answered

I got a letter from this company on the letter it stated for October 28th I got the letter November 10th and it told me that I had days to renew my warranty when I called said I could only use this code one time and that I had to renew today or I wouldn't be covered I told him to hold the line so I could check my warranty by the time I got back to the phone and hung upThe letter also told me that I had till the 11th of November to callFelt like I was being pressured when I went to check online there's a lot of bad press on this company and their behavior with their warranty so I'm reluctant to renew my warranty I'm going to look for someone else and I'm calling the car dealer and reporting them and I will report them to the Revdex.com and name is Maria

On April 3, the consumer contacted Endurance and purchased an Interstate National Dealer Services (INDS) XtraSupreme vehicle service contract for her Nissan Pathfinder Please be advised Endurance is strictly the seller of the vehicle service
contract Endurance sold the consumer an INDS vehicle service contractINDS is the administrator/obligor of the vehicle service contract which means INDS administers (approves or denies) the claims and is obligated to pay the approved claims Endurance plays no role whatsoever in the approval or denial of claims On May the consumer contacted Endurance's customer service department understandably upset INDS denied her claim for auto repairs Our office, as the seller of the policy, gets involved on numerous occassions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and to put forth the best case for the warranty company to approve the claim According to INDS the consumer denial was because the breakdown of the consumer's engine was the result of the radiator failing and the radiator is a non-covered part of the contract The radiator failed causing severe over heating thus warping of the engine heads Although the breakdown was not listed for coverage, in the interest of customer service, Endurance cancelled the consumer's contract and waived the applicable time used as well as waived any cancellation fees and issued the consumer a full refund

Knowledgeable and speedy refund calculation

Endurance Direct Service is an excellent business and always willing to help their customers outThank you so much

I called in to cancel my policy because of finance issues and the Customer Service Manager *** *** was so helpful with my situation that I am now keeping my policy, I am very happy with Endurance

Good company I highly recommend calling *** if you're looking for someone to help guide you through the process, address your concerns, and help you seal the deal

HAVE BEEN VERY SATIFIED WITHTHE SERVICE AND *** *** HAS BEEN EXCEPTIONAL IN ANSEWERING ALL QUESTIONS AND HELPING ME OUT===
VERY PERSONAL
THANKS ***

On Nov6, the customer purchase a *** *** *** *** (***) Xtra Supreme vehicle service contract from Endurance Please be advised Endurance is strictly the seller of the *** vehicle service contract *** is the administrator and obligor of the
contract which means *** administrates (approves or denies) the claims and is obligated to pay the claims Endurance plays no role whatsoever in the approval or denial of claims on *** contracts Endurance, as the seller of the *** policy gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and to put forth the best case for the vehicle service contract company to approve the claim In this case Endurance had no knowledge of the consumer being upset with ***'s claim denial until our company received information from the Revdex.com Accordingly, Endurance contacted *** to understand why the company denied the claim *** denied the claim because the customer's failure was due to "wear and tear", stated the decision was final and *** would not re-open the claim In the interest of customer service, Endurance issued the customer a full refund for the amount the customer paid into the contract The customer was very pleased with our attention and effort and understood the denial is ***'s decision and not Endurance

Endurance spoke to the customer and will issue the customer a refund - the customer is satisfied

Excellent customer service

In response to the case number listed above, we apologize for any inconvenience that the consumer may have experienced. Our company provides vehicle service contracts for customers that have an expired factory warranty or if it is approaching expirationWe provide this service to consumers
across the country and many do take advantage of this serviceWe try to provide each and every consumer with the best possible price available which includes a activation discountWe will be more than happy to leave this consumer's discount available until a decision is made and we deeply apologize for any inconvenience the consumer may have experiencedEndurance prides in providing each and every customer with the highest level of customer service