Endurance Warranty Services, L.L.C.

Martin was very good with customer service I got all my business taken care of the same dayI was impressed about how well he handled my situation

On Nov6, the customer purchase a *** *** *** *** (***) Xtra Supreme vehicle service contract from Endurance Please be advised Endurance is strictly the seller of the *** vehicle service contract *** is the administrator and obligor of the
contract which means *** administrates (approves or denies) the claims and is obligated to pay the claims Endurance plays no role whatsoever in the approval or denial of claims on *** contracts Endurance, as the seller of the *** policy gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and to put forth the best case for the vehicle service contract company to approve the claim In this case Endurance had no knowledge of the consumer being upset with ***'s claim denial until our company received information from the Revdex.com Accordingly, Endurance contacted *** to understand why the company denied the claim *** denied the claim because the customer's failure was due to "wear and tear", stated the decision was final and *** would not re-open the claim In the interest of customer service, Endurance issued the customer a full refund for the amount the customer paid into the contract The customer was very pleased with our attention and effort and understood the denial is ***'s decision and not Endurance

I had a good experience with one of your reps Eddie *** he was very helpful Thank you

Called with concern and they handled it exceptionallyMatthew Douglas really made it easy and was pleasant to work withWill continue to do business with them

Initial Business Response /* (1000, 5, 2014/11/03) */

I got a letter from this company on the letter it stated for October 28th I got the letter November 10th and it told me that I had days to renew my warranty when I called said I could only use this code one time and that I had to renew today or I wouldn't be covered I told him to hold the line so I could check my warranty by the time I got back to the phone and hung upThe letter also told me that I had till the 11th of November to callFelt like I was being pressured when I went to check online there's a lot of bad press on this company and their behavior with their warranty so I'm reluctant to renew my warranty I'm going to look for someone else and I'm calling the car dealer and reporting them and I will report them to the Revdex.com and name is Maria

we followed all recomendation that was asked us, the specialist at the dealership(***)
called Endurane and they told the repairman the engine had to be torn down and inspected before they could pay the dealer for any repair, we paid the repairshop with credit card before they could tear the engine down After a few days the specialist calls us and says that Endurance is not going to cover the engine repair
Now there is no engine in the car, the repair out of our pocket will be more than the car is worthWe are out $1,and we have no car, the dealer took the car for $
we wrote letter to endurance explaining what happened and did not receive any response phone call or letter, and we did not get any refund for the balance of the policy

On 12/22/Customer purchased an *** *** *** *** (Interstate) Xtra Supreme vehicle service contract from Endurance Please be advised Endurance is strictly the seller of the vehicle service contract *** is the vehicle service contract administrator and
obligor of the vehicle service contract which means *** administrates (approves or denies) the claims and is obligated to pay the approved claimsOn February 16, the customer called Endurance regarding a denied claim Our office, as the seller of the policy, gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behlaf to ascertain why the claim was denied and to put forth the best case for the warranty to approve the claim Accordingly, Endurance called *** and was told the cause of denial was pre-existing The transmission was wearing prior to and during the waiting period Upon sale of the contract, Endurance's verification department verified the contract terms with customer and explained Endurance's day money back guarantee so once the customer received the contract in the mail she had thirty days to review and understand what the contract covered. Unfortunately the contract does not cover pre-existing conditions, in other words conditions that were affected prior to purchasing the contract Per the customer request Endurance contacted *** and cancelled the vehicle service contract

This company and the people who are there are very helpful, I have only had good experiences with them

Endurance's Customer Service Manager spoke to the customer regarding the customer's issue The customer was very satisfied with Endurance's quick response and the resolution

Id like to thank Martin *** of Endurance For extending excellent customer Service in a speedy manner

exellent service great job

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, in the future, you need to make it clearer that you are EnduranceI'll be glad to send you attachments of how my mail was delivered to meIt certainly didn't say Endurance on it! Own up to that fact that you know how you send out your mail, and you don't send it out with Endurance on itYou put endurance in TINY letters on the back of the page! Along with another company nameI had to file complaints with both companies!! So yeah, you don't make it clear what your name is, don't lie!
Sincerely,
Lisa ***

Everett went above and beyond to take care of meHigh praise for him and Endurance

I had a fairly long and detailed call today with Martin *** CVPS He explained all my questions in a very clear way that I was able to understand

One of the best experiences ever with customer servicePrompt accurate and courteousMartin gave me helpful information and assisted in resolving my issue with knowledgeable guidance and patient attention to detailMakes me feel good about my choice of Endurance Warranty as my extended service provider

I will like to give a special thanks to endurance warranty company for providing me outstanding customer service I've been with this company for the last six and a half years neverI encounter a problem thank you endurance warranty company

I purchased a policy in May and unfortunately for me, miles and days into the claim, I experienced an issue with my vehicleTheir sales pitch is that no inspection is required which is why they have a 1,mile and day waiting periodI immediately called them to report the issue and they first, refused to accept my oil change receiptNext, after accepting it, they sent an inspector who immediately denied my claim due to them feeling as if the issue was preexistingAccording to several mechanics that I've spoken to, mechanical failures can't be anticipated, so there is no way to determine "pre-existing" if no inspection is performed, which I would have been more than happy to have doneEndurance even went so far as to tell me that it was my mechanic who stated that the issue was preexistingI confirmed with the mechanic at Ford that that was not true and that the part broke, so he wasn't sure why they labeled it as "preexisting"They denied my claim, but offered me what they called, "good will" money to go awayWhile I appreciate the money offered, I am still left holding a repair bill which isn't fair as they've clearly breached the contractThis is equivalent to an insurance company denying a claim because they feel that you may have been ill even though you've never been diagnosed with an illnessI wrote a letter to Everett J*** who neglected to respond via email, but did speak with me on the phone and stated that he passed my letter on to the legal departmentHe refused to provide a legal contact and said that his legal team would contact meAm I to just wait until they feel the need to respond? I've been instructed to attempt to resolve this matter with the company, however, without a legal contact, I feel that my hands are tiedPlease advise as to who will be contacting me and when I should expect to receive a response

Initial Business Response /* (1000, 5, 2015/05/18) */
In response to the case number listed above, we understand this consumer purchased a vehicle service contract on his vehicleUnfortunately the vehicle did not meet the underwriting guidelines and was not eligible for coverageWe
processed a full refund back to the consumer for activation and the one monthly payment he madeAlthough we wish to keep every consumer, some vehicles may not meet the underwriting requirements which disqualifies them from being eligible for coverageAlso, this consumer provided us an incorrect start mileage at the time coverage was purchasedThe vehicle service contract is a mileage-based program and the start mileage must be correct in order to keep the policy in forceWe have informed the consumer and issued a full refund which should already be posted back to the customer accountEndurance will always provide every consumer with excellent customer service
Initial Consumer Rebuttal /* (3000, 12, 2015/05/20) */
I forgot to put in that the Endurance solution did not satisfy my complaintI bought the warranty in good faith and they did not honor the contractThey never told me that my vehicle was not covered and they continued to take out payments until I put a claim inThey are very unethicalI strongly recommend that anyone considering an extended warranty should not consider buying it from EnduranceThey are only customer oriented until you put a claim in
Final Business Response /* (4000, 14, 2015/05/20) */
We apologize for any inconvenienceThe policy was just over days old and the customer had made one monthly paymentUnfortunately, the vehicle is ineligible for coverage and the policy was cancelled and fully refunded back to the consumerAlthough we wish we can cover all vehicles, there are underwriting guidelines that determine vehicle qualification and some vehicles are not eligibleEndurance will always strive to provide each and every consumer with excellent customer service

Very nice people working there they work with you easy to get ahold of a