Engine Shopper

We will gladly send a replacement engine as soon as we know the engine being replaced is ready for pick up when we deliver.  Please let us know the dates this will be available and we will send out a replacement engine.  Your mechanic will be able to give a day when this would be possible.  We will not deliver a replacement engine until the time we know the defective engine is available for pickup.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It is not acceptable that Engine and Transmissions does not look up the VIN number on its engines and provide accurate information about what they are selling. Instead, they blame their supplier? How is it that I can look up a VIN number but they cannot? It is because they falsely advertise their merchandise to pray on their customers as evidenced by the 200+ complaints submitted to Revdex.com. Unacceptable. Absolutely unacceptable. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Mr. [redacted] had ordered an engine from us on November 19, 2014 and it was sent out to him in a timely manner.He had called us on December 15,2014 to complain that the intake manifold was cracked. We unfortunately do not sell intake manifolds, they are just left on for convenience purposes. We...

only sell engines,and the definition of an engine is a block, head and internal parts.The intake manifold however is bolted on to the  top of the engine and is not covered under warranty. What good mechanics normally do is switch over all the original bolt on items from the old engine on to the new engine. That is how you do the engine installation job properly and you will never have problems doing it that way.

Please find email chain below where...

business states it is a 56,000 mile engine and the attached carfax report showing actual engine mileage.
 
R/
 
[redacted]
 
From: Engine and Transmission World [mailto:[email protected]] Sent: Wednesday, December 18, 2013 11:04 PMTo: [redacted]Subject: Re: Re: [redacted]
 
Please contact the tracking department at [email protected] or call ext.2736
Thank You,
Parts Department - ext.3_________________________Tel. 888-344-8044
Original Message------------------------------------
I still have not received any shipping status after 6 days.  Could I get an updateSent from my iPad
On Dec 12, 2013, at 4:15 PM, Engine and Transmission World <[email protected]> wrote
 
yes we can do it if ordered today
Thank You,
Parts Department - ext.3_________________________Tel. 888-344-8044
Original Message------------------------------------
Ok I would like 3 year warranty option with residential delivery.  Can we settle on $1800 even for 3 year warranty and free shipping with residential delivery at $1800 total fir this 56k engine.  If so, I will order right away.
 
[redacted]
[redacted]
Sent from my iPad
On Dec 12, 2013, at 3:47 PM, Engine and Transmission World <[email protected]> wrote:
 
56,000 miles warranty is good nation wide just by calling us
Thank You,
Parts Department - ext.3_________________________Tel. 888-344-8044
Original Message------------------------------------
How many miles on this engine?  How do I exercise warranty in the event it is needed?Sent from my iPhone
On Dec 12, 2013, at 2:04 AM, Engine and Transmission World <[email protected]> wrote:
 
 
We recently sent a quote to you for the below item and according toour records we have not heard back from you. We would love to earn yourbusiness and would like to offer you $50 dollars off this quote. Just use the checkout link below to order or call us within 3 days to receive your discount!
Quote#:
[redacted]
Vehicle/Part:
[redacted] / Engine - 3.3L VIN E, 4th digit
Price:
$1745.00 1695.00 (Grade A Used Engine) 180 Day Parts only warranty 
 
$1840 1790.00.00 (Grade A Used Engine) 3 Year Parts and labor warranty included
Shipping:
Free Shipping in all U.S. states except HI & AK
 
Proceed to Secure CheckoutGet Another Quote
?
This engine was compression tested, cylinder leak down tested, checked for oil pressure andsteam cleaned.
?
This engine comes COMPLETE less alternator, starter, power steering pump, AC compressor and turbo (if applicable). Valve covers and oil pan were removed and checked for sludge build up.
?
We have one of the strongest PARTS and LABOR warranties in the nation and a dedicated warranty department.
?
NO upfront core charges and NO HIDDEN FEES.
?
We will CONSIDERallreasonable offers.
 
Thank You,
Parts Department - ext.3_________________________Tel. 888-344-8044
 some satisfied customers..
This is to inform you guys that the engine that was shipped to me is an great engine. That engine started up like a new engine. I thank you for a great engine at a great price. I would refer you to anyone that would need parts.
Thank you again,
M. [redacted]
Dear sirs, I am very pleased with the Ford engine that you sent to me. It has been installed and the engine is working very nicely. Thank you for your good product and service.
P. [redacted]
I am very pleased at the quality of the engine supplied by your company. The engine appears to be what it was reported to bewith low milage (38000) and in good condition. Thanks for the good work and helpful people.
W. [redacted] PART NAME: EnginePART INTERCHANGE: 300-77633BPART DESCRIPTION: 3.3L VIN E, 4th digitADDITIONAL INFO: VIN NUMBER: DRIVETRAIN: NAME: EMAIL: [redacted]PHONE:LOCATION:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided I and the driver receive the bill of lading instructions for the driver and I receive information regarding how the engine should be prepared for return shipping. However as of yet (September 10, 2014), I have received neither items of information.
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I NEVER received ANY offer or contact from these people.You have to tear the motor apart to repair defect.Not cost effective. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information contained in the business response is totally false. The engine WAS shipped with old spark plugs installed which I paid to have removed instead of shipping it back to the business for their removal and paying for shipping back. The timing chain cover had been repaired with JB Weld and it is useless. I have tried numerous times to contact customer service and manager [redacted] from the business and either there is no answer or no responses from voice mail.  Their response is not satisfactory.
Regards,
[redacted]

We would like to have verification about the statement that we lied about the mileage on the engine.  We receive this information from our sources and if there has been some sort of discrepancy with mileage we would like the opportunity to make sure the customer gets what they ordered....

 The timing gears are not covered per the Terms and Conditions of the Free Warranty and this is an item the mechanic should of checked when installing the engine.  We find most failures come from mechanics not performing due diligence when installing.  Also, the Sensors are not covered per the Terms and Conditions of the Free Warranty the customer agreed to before making the purchase.  Line 1 of the the T&Cs state: "Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts..."  Additionally, the T&Cs clearly state we do not accept handwritten invoices in an attempt to avoid fraud:  "Any handwritten information on records, receipts or repair orders, pertaining to or documenting required maintenance are not acceptable."  These are not NEW engines and therefore the Terms and Conditions of the Free Warranty are as such and a universal standard in the Used Parts industry.  We have done no wrong doing and ask this complaint be removed on the grounds of false accusations and slander.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

customer was refunded less a 25% restocking fee for a cancelled order.
Thank you for your purchase from Engine and Transmission World!
Your
invoice number is [redacted]. You will receive a tracking number
for your shipment when it becomes
available.
/>
--------------------------------------------------------------------------------...⇄ /> First
Name: [redacted]
Last Name: [redacted]
Billing Address: [redacted]
City: Bronx
State: NY
Zip: [redacted]
Payment Type: Credit
Card
Card Number: XXXX-XXXX-XXXX[redacted]
Expiration: XX/XXXX
V-Code:
XXX
Routing: XXXXXXXXXXXXXX
Checking acct #: XXXXXXXXXXXXXXXXXX
Check #
VIN:
Customer Mileage:
Warranty: 3Yr or 36K miles Parts
& Labor + $0.00
Part Total: 2395
Grand Total:
2395.00
SHIPPING DETAILS
Address Type:
Ship Company Name: D
& A Auto Repair
Ship First Name: [redacted] 
Ship Last Name: [redacted]
Ship Phone: [redacted]
Shipping Address: 59 Watervilet avenue
Ship
City: Albany
Ship State: NY
Ship Zip: 12206
CONTACT
DETAILS
Day Phone: [redacted]
Evening Phone:
Email: [redacted]
Notes:
Checked Terms: Yes
REQUEST
DETAILS
Hollander: [redacted]
Request: 2002 Audi A4 model VIN E 8th
digit 3.0L (VIN T, 5th digit)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The car's repairs were not completed within ten days of when the transmission was received because of the holidays the repair shop was closed.The car could not be driven the 501 miles that was stated by the company because the transmission was defective.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The response by Quality Used Transmission is untrue.
 I did not call to report the torque converter was missing- the complete transmission was delivered in a little more than a week to my local Selma Honda Service Center. I called Quality to report that the transmission failed during the Honda mechanic's test drive as stated in my original claim. Quality offered no apology for the defective trans but did grudgingly offer to send a replacement when I was finally able to contact the Warranty rep (who seldom answered his phone and failed to return any of my many calls). I had already been without the car for ten days so opted to request a refund and buy a warranted transmission from the Honda shop to expedite the istallation. The warranty rep then stated that I would receive the refund as soon as they received the defective transmission.
When the shipper arrived at Honda, he refused to accept the trans. because it was not adequately mounted on the palate and refused to wait while the Honda parts shop secured it. Honda spent a significant amount of time and effort remounting the part and rescheduled the pickup which finally occurred a few days later (mid to late May). I heard nothing from Quality throughout this ordeal and again was unable to contact the warranty department.
I finally received the attached email yesterday, 1 July stating that they had credited my credit card account for the $1500 purchase price. THERE HAS BEEN NO REFUND ISSUED TO MY ACCOUNT.
The statement by Quality that I failed to register the warranty and furnish a photo of my odometer is correct. I was unable to do so because Quality requires that the installation be completed prior to registering. The installation was never completed= the transmission failed during the test drive. The Warranty Manager at Quality also stated that the warranty was not in effect because the car had not been driven for two weeks after the installation! All the nonsense about broken lines, filters, improper installation is ridiculous- this installation was completed by a certified Honda dealer and Quality knew that from the beginning- they shipped the part to Honda.
The facts are as I have stated and can be verified by the Honda Service Technician/ Service Adviser at:
Selma Honda
Selma Auto Mall
2705 Auto Mall Drive
Selma, CA 93622
(559)891-3100  ( ask switchboard for Honda Service)
Service Technician: [redacted]
Service Adviser: [redacted]
1 atch: Quality Claimed Refund       
Regards,
[redacted]

read the terms and conditions that you agreed to when you placed the order.
 
item#5 
font-size: 14px; line-height: 22px; background-color: #f7f7f9;">
Used Engine Warranty
A Satisfied Customer is our Number 1 Goal
The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
We are not responsible for improper installation and or labor charges.
Warranty will void if the part is used for racing, operated without proper fluids, or a melted heat tab.
New thermostat and timing belt (if applicable) must be installed.
All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs.
In the event that the buyer defaults in the terms of payment, the buyer agrees to reimburse SWE for all costs and attorney fees it incurs in collection action.
Mis-ordered or mis- diagnosed parts are non-refundable.
We do not assume towing, shipping, transportation, and car rental cost.
Usual delivery time is about 7-14 working days but due to some unusual circumstances please allow additional time.
All residential deliveries incur a $75 shipping charge, unless agreed to otherwise.
Extended warranty will be activated upon notification of installation of part.
Engine or transmission must be installed within 30 days of delivery OR ALL WARRANTIES WILL VOIDED.
Exchanges or Store credits only after the part has been in customer posession for more than 30 days.
Although SWE makes every effort to make the part look as nice as possible before it ships no warranty or guarantee is made towards the appearance of that part.
Make sure to inspect all parts before signing for them on delivery.
The stated mileage is not guaranteed and is correct to the best of our knowledge.
We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.
Transmission cooler lines must be flushed or warranty will be void.
OEM auto parts are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
All deposits are non-refundable.
Any engine and transmission returned not in the same assembled condition as it was received will not be refunded under any circumstances.
Transmission external sensors and switches are not covered by warranty.
Transmissions are tested, visually inspected and cleaned.
Standard engine warranty is 180 day parts only. Standard transmission warranty is 90 day parts only.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Actually it will never be satisfactory.  I am not a liar but in this case with written reasons will stop..We give up there is nothing that can be done with this business but to warn others about them!
This is absolutely not true.  My wife only asked questions and you never gave her answers.  You are not a good business to deal with and I hope anyone that sees all of these messages read into it the true meaning of staying away from a business that operates on lies.  
A message from my wife [redacted]:
Harassment?  Is that what you call someone trying to get an associate of the business to answer a few legitimate questions?  I'd call it harassment the treatment we have been giving and still not true answers..
You people have it recorded please feel free to disclose anything you wish.  I don't care you are wicked liars who won't even give me the mileage on the engine in my car why are you hiding that fact?  I called your representative an it yes I did.  After being hung up on numerous time or being sent to a full mailbox I finally got some one who said this to me after I said why won't the labor cost be paid?  He said, "I'm surprised to see that he did you that way."  I said, "Who are you talking about the auto repairman who put the motor in the car?  You are surprised that he would charge a labor fee for putting a motor in the car?  He then said to me, "yes, I'm surprised he would do you that way."  I then said, " You are and it!"  You think the repairman should have replaced the motor for free?"  "You're an it!"  I also said "i'm glad it is recorded because you people are unbelievable!"  That is the type business you are!  You sell a piece of junk and then replace it with a piece of junk ...pretend not to be able to hear me on the phone when I ask any questions and then act as if all is well. I am closing this out because you are hopeless...I will spread the word believe me and hopefully whomever reads my websites...I have many will stay clear of you unscrupulous business.
Thank you Revdex.com for allowing my husband and me to go to great lengths to deal with this pitiful excuse of a business. We can only hope that others will research and read before doing  business with them.
Regards,
 
[redacted]

Revdex.com:
Same response from SW engines EVERY TIME.  It is not resolved but our lawyer now has all  the paperwork.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I wasn't belligerent. Not sure you remember me even calling as you probably had several unhappy customers. I had it professionally installed by a licensed mechanic and have the records to prove it. It started leaking shortly after driving it. 
Everything was installed properly. I can assure you on this. I have documents. I guess the GA will handle this now. It's really sad what has become of my hard earned money.

Like we had stated we are in the used parts business, the that is in the illustration listed on ebay is a re-manufactured head. If he wants to use a new or re-manufactured head he is more than welcome, but we will not cover it because we do not deal in new or re-manned parts. We only deal in the used parts business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Yes, SW Engines sells this engine on a daily biases, says its the same engine and that it will connect all the same way. Sounds great to the average everyday Joe who doesn't know any better, who's never done this before. But that does not dismiss the fact, that SW Engines sent me the wrong engine. How could I, have so many discrepancies? If  the wrong engine and the wrong year of engine, wasn't sent to me by mistake???? Good or bad the customer is always right. A 4.9 or a 300-in-line 6 cylinder has had the same bore and stroke engine size for what, the last 50 years? Ford has made multiple changes in connections, sensors, emissions, and where they connect in that amount of time. SW engines sent me the wrong engine, from what they quoted and said they would send me. So anyone from SWE want to tell me, my shipping papers, my quote are incorrect and I paid good money for what? They told me they can't find a copy of either.  I have both.
Indeed the wire harness needed to be changed, there are two (2) oxygen sensors and a crank sensor on my original 1996 engine. There is no connection area, for any of these sensors to connect to on the 1992? engine, I received from SW Engines and there is an air temp sensor, at the end of the intake manifold, on the 1992? SW Engines engine and not on my original 1996 engine.
Now I really don't see how, having three (3) of my original sensors, not being hook up (that's not going to kick on the engine light) and I do not have a extra sensor connection hooking up for the one (1) sensor on the SWE,  on my wire harness. Luckily I found a 1992 F-150 Explorer XLT with a 4.9 that I was able, to remove the wire harness and the vacuum lines, but. I had five (5) fifty mile (50) trips, to a lot of junk yards, to find this much, plus the sixty five dollars ($65.00), I paid for the wire harness and vacuum lines.
On my original 1996 4.9 engine, from the air pump, there were two (2) rubber hoses, one (1) went to the tube on the Y-pipe the other went to the top of the engine and connected to the tube that comes out of the head. I have my air pump and Y-pipe but, there is no tube, connecting to the head, on the SWE engine, to connect the other rubber hose too. (Where's it go????) My original EGR tube is about two and a half inches (2 1/2") short of making the connection. The EGR tube I need is ninety five dollars ($95.00), my original 1996 EGR tube  is too short.
Look I will drop this all if SW Engines will send me  the correct engine. if SWE sells so many of these 4.9's, how come they sent me the wrong one and then tried to cover up saying they don't have copies of the quote or the packaging slip? The day I ordered the engine, such a big deal was made out of where the air intake hooked up I had to hang up, go check it out and make sure, then call back before the man would order it. This is so easy. They made a mistake. Let the correct it.\