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Reviews Engine Shopper

Engine Shopper Reviews (517)

Review: I purchased an engine for $1495.00 plus $75.00 shipping. Two mechanics said that the engine would not work in the truck. I was told by [redacted] that if the engine did not work I would receive a full refund. Despite me furnishing a letter from a ford mechanic that the engine was not going to work I was told that my mechanics were lazy. They did agree to take the engine back and sent a bill of lading. The engine was received by them on 12/12/13. I was told I would be refunded within five business days. Despite numerous calls and emails I have yet to receive my refund. I was sent an email on 1/9/14 saying that $687.50 would be put back into my account. This is unacceptable and has been a terrible and time consuming experience. This business is operating under the name engineshopper.com out of Tulsa, but that is not an actual location for their operations. The lack of response or customer care has been nothing short of amazing!Desired Settlement: I would like a full refund.

Business

Response:

what is your invoice#?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to Southwest Engine needing an invoice number. The refund invoice is [redacted]. They could also just look everything else up by my name which is what they did over the past two months when they actually answered the phone.

I was not sure exactly how to respond to the email. Please let me know what else I can do.

Thank you,

Business

Response:

block ,heads are the same and that is all we are providing.

customer did not want to change accessories.

I filled out an online search for a transmission and this company kept emailing me with a quote that was over double everyone else's. Then the email said they would take $25 off the quote. I was tired of getting the emails so I replied saying they're quote was double and they could keep they're $30. Yes I misquoted they're "$25" discount. I then received an email that called me an "it" and said I must not have graduated! I'm glad I didn't order anything from them and would advise others to steer clear.

Review: On January 15, 2015, I bought a used engine for my 2006 Subaru Forester that was advertised to have 40, 485 miles. The engine was installed by mechanic and he gave me the VIN number from the engine. I looked the number up and was shocked to discovery the engine was from a 2007 Subaru Forester and had 163,523 miles.

I called, emailed and contacted the company via social media with no response.Desired Settlement: I am willing to pay the company $450 for the engine they stiffed me with. I have filed a complaint with USAA Credit Card Services as well for them to look into this matter. However, if Revdex.com can help me, I can let me credit card company know the outcome.

Business

Response:

Mr. [redacted] had purchased an engine from us for a 2006 Subaru Forester back on January 15, 2015. Mr. [redacted] has complained about miles, however the engine that was repesented to us from our supplier was advertised as having 40,000 miles. We had told Mr. [redacted] he could send the engine back if he liked, and we would give him a full refund.

Consumer

Response:

Review: I purchased a used transmission on 1/15/16 with a one year replacement warranty and paid installation reimbursement. The unit was installed and would not stay in park, making the unit defective. I contacted the supplier, they shipped a replacement unit a week or so later. The replacement unit was installed and works fine for now. I returned the first unit to the supplier and asked for a reimbursement. The supplier told me they reviewed the claim and would be sending a refund for $548.75 in 2 - 3 days. I waited for a week, nothing. I contacted the supplier (spoke with Alex) and he told me the claim was denied because the installer put the wrong fluid in (ATF). I contacted the installer, he has put hundreds of these units in, and always uses GSF, he does not use ATF. I contacted the manager (Alex) several times today and he says "claim denied" and hangs up. I cannot find any other contact information to reach this company.Desired Settlement: I expect a refund of my installation costs as agreed. $548.75

Business

Response:

We would never claim to send out a refund check without reviewing the claim thoroughly so we are unsure where the confusion was here. Regardless, as stated by our Representative, this transmission requires ATF fluid and using any other fluid besides this voids the warranty. Regardless of what the mechanics practices are this is still a requirement of the Free Warranty as it is a requirement of the manufacturer and would void all warranties if this was a claim with the manufacturer as well.. When we reviewed the claim we made this assessment based off the information given and the claim was denied. We encourage the complainant to take this issue up with the installer who did not follow manufacturer specifications and also are concerned with the other customers who may be subject to the same issue in the future.

Consumer

Response:

Review: I order a engine from them that was complete and said to be tested(ran), visually checked and cleaned. When I received engine I noticed that the intake on top of the engine wasn't secure or tighten all the way down. The next day my mechanic said that it had a crack down the whole front of it, which meant it wouldn't hold antifreeze, so there is no way they had ran this engine or did a visual part check on it. I been contacting them for three days now and they send me to management voicemail and don't return my call. They also hung up on me this morning after I told them that it was a cracked intake. They have taken 1,840 dollars from me stating this was a complete and running engine in which it is differently not.Desired Settlement: I want a different intake that is useable or a refund

Business

Response:

Mr. [redacted] had ordered an engine from us on November 19, 2014 and it was sent out to him in a timely manner.He had called us on December 15,2014 to complain that the intake manifold was cracked. We unfortunately do not sell intake manifolds, they are just left on for convenience purposes. We only sell engines,and the definition of an engine is a block, head and internal parts.The intake manifold however is bolted on to the top of the engine and is not covered under warranty. What good mechanics normally do is switch over all the original bolt on items from the old engine on to the new engine. That is how you do the engine installation job properly and you will never have problems doing it that way.

Consumer

Response:

Review: My husband and I purchased a "Grade A" used transmission on 12/22/13 for $1570.00 plus $95.00 for a supplement warranty covering parts and labor for an additional year. The purchases were made online from www.qualityusedtransmissions.com, QUT. The registrar shows the home office address as 2525 E. Paris S.E. Suite 100, Grand Rapids, MI 49546. The domain registrar for SWengines.com, the company listed on my paid receipt, also reflected on my credit card transaction, shows their home office address as 406 S. Boulder Ave. Suite 400, Tulsa, OK 74103. Both addresses lead to virtual offices.

After many problems and false statements pertaining to delivery time and dates, we received the transmission 1/13/14. The installation began 4/24 and was completed 4/26/14. This information is reflected on our mechanic, [redacted] Goodnight's, work orders from which he is paid.

The transmission began slipping on 8/12/14 rendering the vehicle inoperable. This vehicle is used for our business requiring the mobile repair truck to earn our sole income. Beginning 8/12/14, I called QUT for three days, leaving voicemail messages for Warranty Manager, [redacted]. Without a call back, I called again on 8/13/14 and left a second message. I called a third time and asked to speak directly with another manager and was connected to [redacted]'s voicemail. I left a message describing the situation. I began calling repeatedly, attempting to speak live with a manager. Coincidentally, [redacted] answered the warranty customer service line. He numbingly said, the warranty is invalid since I didn't activate it. The warranty "had to be activated within 10 days of receiving the transmission." I never knew the warranty required activation. It was never disclosed during any of the seven conversations with company employees, two before purchase, accounting while purchasing and logistics several times after. [redacted] told me warranty activation details were "printed on my receipt," to which I replied, "there is no such statement on mine." He replied, "It was in the terms and conditions you agreed to before purchasing the transmission." To verify, I requested a new quote and then clicked on the "?" icon above the warranty. There was no verbiage whatsoever on the connecting link, only a symbol with the word, "warranty" in the middle.

After searching the website, I found the warranty details. Under the "Limited Liability" policy. It articulates both state and federal law for used transmissions are not subject to odometer or mileage regulations. Also, it says Quality Used Transmissions "...offers extensive engine and transmission part warranties regardless of mileage, relying upon QUT expertise evaluation of its products," later refuted by [redacted].

Under the "1 Year Part & Labor: Terms and Conditions," QUT's website affirms, "Coverage expires 12 months from purchase date or 12,000 miles from odometer at time of installation." According to [redacted], warranty activation is important in order to record mileage at time of installation. Although the warranty was never activated and installation was certainly not complete within their 10 day window, we can prove when the installation occurred using [redacted] Goodnight's work orders. Mileage can be determined by using applicable fuel receipts during the specified time in conjunction with the average MPG of the vehicle. Although these records were made known, [redacted] would not consider anything except refunding the $95 for the extended warranty. His sympathy went as far as saying, "Good. Your husband is a mechanic. He can repair the transmission and use the $95 toward parts." I stressed his unacceptable solution and demanded an operable transmission. When he refused, I questioned company "expertise" and "ethics" for selling a bad transmission without remedy and trying to deceive customers with hidden stipulations in their supplemental warranty. He again repeated his offer to refund the $95, which breaks company policy according to their "Refund Procedures. This product warranty is not cancelable or refundable." Finally, the last section on the warranty page specifies Limited Liability for Transmissions affirming, "Warranty must be activated within 10 days of delivery OR ALL WARRANTIES WILL VOIDED." Unhappy with the outcome, I asked [redacted] to speak directly with a manager who could help resolve this issue, asking to avoid voicemail. He said he was connecting me to [redacted], and again went straight to his voicemail. [redacted] was the same person I left a message prior to the conversation with [redacted]. Upset by the conversation with the seemingly apathetic manager, [redacted], I left [redacted] a second message, which was a little more forceful . I explained the conversation with [redacted] and his unacceptable solution. Directly after leaving a message, I called again and asked Customer Service Agent, [redacted], to speak directly with [redacted] and not to be transferred to voicemail. [redacted] said [redacted] already left for the day. The following day, 8/14/14, [redacted] still had not returned my call so I called again and was forced to communicate once more with voicemail. The message left clarified my actions thus far and planned course of action. Already, I had contacted the Revdex.com and WV Attorney General and planned on retaining a lawyer. I also stated I would like to work out an acceptable solution and was giving him a final opportunity to make things right. To end, I pleaded he return my call immediately, expressing urgency to get the vehicle running. To date, I have not received a single call from any QUT or affiliated company representative.

Due to the urgency of the vehicle's operation, it is imperative that we replace the transmission with one fully functional. Failed communication and lack of cooperation with QUT management forced us to go elsewhere for a replacement transmission. As a result, we would like a full refund for the transmission and warranty. If they require the transmission return, QUT would cover shipping and all related costs. We are also asking that QUT reimburse us for the labor costs involved with transmission removal & replacement. Additionally, we would like compensation for the loss of work endured without the use of the vehicle.

Additionally, the shipper address on the Bill of Lading says:

Carguts Inc. [redacted]

Google Searches revealed [redacted] as the phone number.

On 8/22/14, I called Carguts Inc and asked for the name, address and phone number of those who purchased the transmission. He disclosed yet another company name, "Engine & Transmission World." Based on their records, the address is [redacted] The phone number provided, [redacted] leads to the aforementioned companies.Desired Settlement: QUT management forced us to go elsewhere for a replacement transmission. As a result, we would like a full refund for the transmission and warranty. If they require the transmission return, QUT would cover shipping and all related costs. We are also asking that QUT reimburse us for the labor costs involved with transmission removal & replacement. Additionally, we would like compensation for the loss of work endured without the use of the vehicle. Under the supplemental warranty we purchased for $95, parts and labor is covered for one yearl

Business

Response:

customer never activated the extended warranty and the standard 90 day warranty ran out,

Consumer

Response:

Review: Purchase a engine chose their company because of the warranty. Engine had a bad crank shaft which leaked oil. Had to remove the engine from car just the see what the problem was. Followed all of the warranty rules on their website. I have emailed and called and cannot get a response from the. Posted notes on their facebook page which they quickly took down.

The warranty is worthless and the engines they are selling are not what they are advertising.Desired Settlement: I want the company to stand by their products and advertising.

http://www.swengines.com/?utm_source=GDTM&utm_medium=PPC&utm_content=BC1... />
http://www.swengines.com/warranty.php

http://www.swengines.com/customer-satisfaction.php

Business

Response:

we need the invoice#

Beware of this company. Engines purchased are not covered by warranty until they have been driven for 500 miles. I had 2 engines DOA and not work. I paid over $4,000 in installation charges and they refuse to cover any of the charges or replace the defective engines. They advertise their warranty covers installation and parts but it actually doesn't cover anything if they send you a defective nonworking engine. I am filing this after 3 months of fighting with them with no resolve.

Review: I purchased an engine and mechanic installed as directed but oil leaks were everywhere. Supposedly there was a compression test done but if that were the fact there would not be leaks or compression would not pass. After a lot of work engine got installed and working but it does not hold idle. When driving down the freeway (anywhere really) the engine will just die and I lose all power, including power steering. Ever try to steer a car to safety with no power steering? I have called over 20 times in the last few months and started recording these calls. I have always had to leave messages that state I would like a call back and have yet to receive a call back. The engine I got was painted to look new, but they painted over dust and grim and gaskets can not seal. The mechanic had to scrap the paint and grim off to make seals on something that he should not have had to dismantle. The mechanic took a look at the engine and says it looks like one with well over 100,000 miles on it but they claim that there are only 30,000. That is a huge difference that would be noticed by a trained eye. I have asked for the FULL VIN and they refuse to give it.Desired Settlement: I just want the original engine installed and I will find a different replacement to get my car running again. They would need to pay for un-install of their junk and re-install of my original. If it comes to court or social media war - SO BE IT! I am a DJ and will smear the name with a microphone if this does not get resolved soon.

Business

Response:

Mr. [redacted] had purchased an engine from us way back in September 21, 2014 for a 2001 Oldsmobile Aurora. He had called us on February 10, 2015 and admitted he had just installed the engine this week. We do not know why he disregarded our " must be installed with in 30 days or warranty void" policy that he had agreed to when he clicked on the " I agree to these terms and conditions" box. Also he never provided any type of itemized installation invoice to make sure it was properly installed, or even any verification from any shop stating what was wrong with the engine. It actually sounds like Mr. [redacted] vehicle has many more problems than just the engine, like he said his power steering went out, an engine has nothing to do with the power steering, we did not sell him any power steering parts, neither did the engine come with them. Also when an engine cuts out or dies while driving could mean it needs alot of other things are wrong with the vehicle, could be a weak fuel pump or an electrical problem, clogged catalytic converters, or even just a simple sensor. We would really like to help Mr. [redacted], but if an engine is not installed with in 30 days of receiving it, the warranty is null and void.

Review: On December 12, 2013, I ordered an engine with what was guaranteed to be a low mileage engine and verified by Engine and Transmission World to have no more than 56,000 miles. I again verified through them on three occasions the mileage and each time they responded with 56,000 miles. On January 10, 2014 when I received the engine, I sent them pictures of the condition of shipping pallet. I also inquired about the water in engine from shipment. The engine had rust on it. They again stated that I received a 56K mileage engine with a 3 year warranty good nationwide.

I brought the truck to the Dodge Dealership for service and it was discovered by CarFax that the mileage was actually 3,5 times the reported mileage reported by Engine and Transmission World. It was 179,890 when they sold it to me as a 56,000 mile engine.

Engine and Transmission World verified on three separate occasions that this was a low mileage engine at 56,000 miles. They misrepresented it by nearly 124,000 miles which is not just a typo or oversight. They have to by law record mileage and are obligated to be honest to customers. I have the emails and CarFax for review. I emailed the company previous from my work email and received no reply.Desired Settlement: I expect a refund of the purchase price of $1800 or a replacement low mileage (56K miles or less) engine since they were dishonest in representing their product. I asked them to make a reasonable offer to compensate the 124,000 mile difference. The only reason I purchased form them was the low mileage claim. Therefore I recommend either a refund or replacement low mileage engine with removal and installation of a low mileage engine at their expense by a local Virginia Beach vendor is an option as well.

Business

Response:

Please find email chain below where business states it is a 56,000 mile engine and the attached carfax report showing actual engine mileage. R/ [redacted]

From: Engine and Transmission World [mailto:[email protected]] Sent: Wednesday, December 18, 2013 11:04 PMTo: [redacted]Subject: Re: Re: [redacted]

Review: I order an engine from Engine and Transmission World on March 5 2014. I received an email shorty after which contained my invoice number and the estimated date of March 25. I called them on March 24 2014 because it was the day before the day it was said to be delivered and still didn't received a tracking number or any other emails regarding my shipment being processed. After waiting 35 minutes to talk to one person and being transferred multiple times I finally got to talk to someone who said my order was still scheduled to be delivered on the 25th and that he wasn't sure why I hadn't received a tracking number. Tuesday the 25th came around and the engine was not delivered. I called back and was told that my engine should be delivered the following week and that I should be receiving my tracking number soon. I called back Wednesday the 26th and then was told that due to a high volume of orders they were backed up and that my order hasn't been processed yet and that they weren't sure when my order would be shipped or when I would receive a tracking number. After hearing a change of story for the third time and still no call back from a manager I decided to look up the company. I called right away to cancel my order, left another message for the manager and ordered them to cancel my order right away on Thursday the 27th. I was told it was done and should be receiving a full refund. I called back April 2nd because I didn't receive an email about my refund. I was told by one person that my order wasn't canceled and got transferred to another person yet again. There I spoke to John who then said my cancelation was done on the 25th. I received an email 5 minutes after getting off the phone with the date April 2nd on it as the day I ordered my cancelation, when I had requested my cancelation 6 days prior to that. The email I received stated my refund amount was $1796.25 when I paid $2395 and had a verbal agreement for a full refund since my order was never processed. I called back and was told I had to pay the 25% fee because my order was now scheduled to be delivered within the next few days, yet again a new story. I was personally told my order wasn't processed so there shouldn't be any need for me to have to pay a restocking fee or any fee after waiting a month and not recieving any information about my order and since I canceled it when nothing was processed yet.Desired Settlement: After seeing so many complaints and scam accusations I just want my money $2395 refunded fully and want nothing else to do with this company. Hopefully it gets shut down. They took the money out of my account right away but they weren't able to to process my order

Business

Response:

customer was refunded less a 25% restocking fee for a cancelled order.

Thank you for your purchase from Engine and Transmission World!

Your

invoice number is [redacted]. You will receive a tracking number

for your shipment when it becomes

available.

--------------------------------------------------------------------------------... />
First

Name: [redacted]

Last Name: [redacted]

Billing Address: [redacted]

City: Bronx

State: NY

Zip: [redacted]

Payment Type: Credit

Card

Card Number: XXXX-XXXX-XXXX[redacted]

Expiration: XX/XXXX

V-Code:

XXX

Routing: XXXXXXXXXXXXXX

Checking acct #: XXXXXXXXXXXXXXXXXX

Check #

VIN:

Customer Mileage:

Warranty: 3Yr or 36K miles Parts

& Labor + $0.00

Part Total: 2395

Grand Total:

2395.00

SHIPPING DETAILS

Address Type:

Ship Company Name: D

& A Auto Repair

Ship First Name: [redacted]

Ship Last Name: [redacted]

Ship Phone: [redacted]

Shipping Address: 59 Watervilet avenue

Ship

City: Albany

Ship State: NY

Ship Zip: 12206

CONTACT

DETAILS

Day Phone: [redacted]

Evening Phone:

Email: [redacted]

Notes:

Checked Terms: Yes

REQUEST

DETAILS

Hollander: [redacted]

Request: 2002 Audi A4 model VIN E 8th

digit 3.0L (VIN T, 5th digit)

Review: Purchased engine for 2000 Jeep on 5/11/2015. Called company on our around Jan. 29th regarding the warranty of the engine due an oil leak from engine. Was informed that I needed to email the company regarding the warranty. (copy below for your convenience).

We have received the information from the WARRANTY CLAIM ID 116 you filed at our site for INVOICE #[redacted].

Please allow us time to review your claim. At this time, there is nothing further we need from you. We will be in contact if there is anything further we need from you regarding this claim.

Please contact us if you need further assistance by calling our Warranty Department at [redacted] ext. 6 or email us at [email protected]. You may also simply reply to this email. We will do our best to respond in a timely manner, however we assure you we have receiced your claim and are working dilligently to process it!

The following is the Warranty Claim ID 116 information we have on file:

------------------------

Date/Time Claim Submitted: 2016-02-02 14:33:53

IP Address Making Claim: 75.86.166.42

Source: SWEngines

Part Type: Engine

Warranty Activated?: YES

Warranty Activation Date/Time (if activated online): 2015-05-27 12:08:21

Warranty Activated Via: email link

IP Address of Warranty Activation: 166.181.3.74

I was informed on our around Feb. 20th that they would need pictures of the heat tabs to prove that the engine did not overheat, I provided the pictures digitally on Feb. 2nd, on Feb. 3rd they requested the following via email:

We need a diagnostic report showing what’s wrong with the engine and we will need better pictures of the heat tab. You must submit this information to us within 5 days if you can’t provide the information to us the claim will be denied for lack of proper information.

Thank You,

Alex Black

I sent them copy of the report from my mechanic explaining the dye test as well as oil leak from my mechanic at a cost to me of $63.68. I have a leak on right side of motor located at the junction of the head (head gasket) I also have oil leaking from the oil filter pedestal (there is a seal inside where the oil filter attaches that was more than likely crushed during their reassembly of the engine when they inspected it prior to shipping to me.)

I was assured via telephone that they would be sending the needed parts to repair my Jeep.

When I called the company back to find out when the parts would be shipped (so I could make arrangements with mechanic to have work performed on my Jeep) I was informed that a Stop work order had been issued by SWEngines due to them not covering gaskets in their warranty.

Line 1 of their warranty says they do not warranty accessory parts, the head gasket and pedestal seal are not an accessory they are intricate part of the engine and if not installed properly will result in oil leaks of the engine, along with IF the bolts for the engine were recycled and not new they could also cause this failure, as SW Engines stated this engine was in good order the head gasket should have been replaced when they inspected the engine and sold to me as in good condition.Desired Settlement: I would like to be made whole again, either by return of the money I paid to them for the engine, plus the costs of install, and additional fees I have had to pay to my mechanic for resolution of this matter, and/or parts needed to repair my engine BEFORE it overheats and is worthless, as well as the cost of labor for those parts for my mechanic to install.

I have a warranty for 3 years/ 36000 miles, In looking at the warranty it states that I had to activate within 10 days, which I did, as well that it also states engines are tested, and they do not warranty engines due to non replaced seals, gaskets or filters; they shipped the engine complete to my mechanic, how do they warranty an engine and it's parts without taking it apart and inspecting parts i.e. pistons, rings, etc. when they reassemble the engine it should have new head gasket on it, as well in speaking to numerous mechanics regarding this issue, if they used old gaskets or bolts they would very well not have proper torque specs on the engine to prevent this from happening.

I would also like the Revdex.com to secure a detail of what SW Engines did to my engine to ensure that the engine was in good working order prior to shipping to me ( it looks like it has a new head and manifold).

As it states in the warranty (line 18 of warranty) If the engine or transmission is disassembled in any way without our express written authorization it will void the warranty. The engine has never been opened short of the oil plug for oil changes and the oil filter, the parts that were not attached to the engine needed to be assembled and those are not the problem.

Business

Response:

As the complainant has stated the Terms and Conditions of the Free Warranty state on Line 1: “Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.” It is also stated on line 15: “We do not warranty oil leaks/damage on engines or transmissions due to non-replaced seals, gaskets or filters.” We clearly do not warranty gaskets and should be inspected by the mechanic and replaced if deemed necessary with all of our engines. We believe the complainant is confused in thinking he ordered a rebuilt engine and not a used engine as we advertise, offer and supply. No Used Engine supplier tears apart an engine and replaces gaskets and bolts as the complainant suggest we should do. This would be referred to as a rebuilt engine if this was the case which typically cost considerably more. We supply only used engines as clearly and prominently stated on our site and by our representatives when calling in. We apologize if there was confusion on this order, but we do everything we can to ensure our customers are getting a used engine and what is involved with choosing this product.

Consumer

Response:

Review: The motor that was purchased started knocking, it never overheated or lost oil. It lost oil pressure. I called the company to complain about the engine not working properly after only having the motor installed for 6 months. They claimed that they would not cover the warranty. Even though online their warranty states that they have a 3 year warranty.Desired Settlement: warranty recognized by motor replacement, labor costs

Business

Response:

The customer had the part shipped to them on 3-5-15. Under the Terms and Condition of the Free Warranty it states "The engine must be installed within 10 days of its receipt." and the customer must submit the warranty for activation. We require this due to the fact many customers will let the engine set in unknown conditions, such as damp conditions or uncovered, which could cause damage to the engine before installation. We did not hear from the customer until 9-14-15 with the complaints mentioned. The customer then attempted to submit the warranty activation on 9-22-15 well beyond the time allowed. The customer did not follow the Terms and Conditions of the Free Warranty and therefore was denied their claim accordingly. We strongly encourage all customers when making a purchase of this value to follow the Terms and Conditions as clearly and prominently detailed in every step of the process to avoid these situations. Had the customer followed the steps required, this would most likely not be an issue if qualified for a warranty claim.

Consumer

Response:

There was nothing on the website or in the paperwork that was sent that stated any of the claimed actions needed to be taken place. I can have written documentation from the mechanic shop staying when the engine was put in shown to the company to show that it was put in the vehicle as soon as it was recieved .

Review: I purchased and received a 3.9 liter engine from you to replace the blown motor in my company van. I was assured the motor I would receive had a low 70,000 miles, and would be in good working order, compression checked, and leak checked. I was encouraged by your warranty program of 3 years, and felt good about the purchase, and experience with the ease of the order. Until I received my engine. I had it delivered to my mechanics shop. He removed the covers for inspection before installation, and was shocked by what he found.

1-Significant amount of water in the oil pan.

2-Cams were extremely worn, and in a strange uneven way, also heavy pitting.

3-Rod bearings are shot.

4-Water jacket extremely rusty, pulled freeze plugs to find unusually large amounts of sludge.

5-Borescope found extreme carbon build up.

6-Mechanic believes engine had at least twice the miles stated, had been badly overheated, suspects overhaul with wrong parts.

7-Thermostat completely corroded .

I have called and emailed over 10 times over the past 2 months trying to resolve this. I spoke with a manager whom told me "Looks like the main bearings and freeze plugs were removed, now you must just replace the bearings and freeze plugs." Other than that no one will return phone calls or emails in any of the departments.Desired Settlement: I want a full refund as the engine is unusable.

Business

Response:

Mr. [redacted] had purchased a good used running 3.9 engine for a Dodge Van way back in February. He is calling us now all of a sudden out of blue to report that the engine looks worn out? His mechanic has completely disassembled the engine and removed the rod and bearing caps, which first of all voids all warranties per terms and conditions form that he had agreed to. If he would have wanyed to exchange the engine before he disassembled it we would have done so, all he would of had to do is call us and then we would have exchanged it right away.

Consumer

Response:

Review: I am a disabled military veteran who purchased a motor from SWEngines. I definitely feel that I was taken advantage of. There was no problem in cashing the cashier’s check I sent them but receiving my motor was an entirely different story - when it finally arrived, it DIDN’T WORK! I am out of transportation & money. The customer service is horrible. The many times I called to inquire about the status of my motor, voicemail was what I got for the most part. This has been a complete nightmare.Desired Settlement: I want all the money I have spent on the defective motor and the mechanic fee. The motor $2,245 and mechanic $750.

Business

Response:

We spoke to the complainant on 4.15.16 and further discussed the issue. On the the diagnostic report sent over we only saw the complainant had wrote "Manifold Gasket" written on it which is not covered by the Terms and Conditions of the Free Warranty. Upon further investigation, we noticed on the diagnostic there was a code which indicated the #3 Cylinder was dead. We agreed to send out a replacement engine and it should be arriving to the complainant sometime next week. The complainant is aware of this and we hope this engine has no issues and apologize the initial engine had an issue and will be speaking with our Quality Control Team to see how this happened.

Review: Purchased an engine from engine and transmission world Recieved engine within 16 days put engine in car engine was Inop Mechanic confirmed engine had no compression attempted to contact engine and transmission world they informed us we would have to take legal actionDesired Settlement: We would like a full Refund of the mechanic charges an the engine purchase

Business

Response:

When the complainant called in we asked to be sent a diagnostic report as required in all warranty claims. The complainant refused and become expressively volatile with the Representative. At this point, the Representative supplied the fax number for which the complainant could send the diagnostic report as required. We cannot process a claim based off what a customer is telling us and need actual proof such as a diagnostic report. If the complainant decides to take legal action we will certainly respond with the information given here accordingly. We regret the complainant was not willing to work with us and provide the documentation required in all claims.

Review: I ordered a transmission from this company online on 25 July 2015. For a 2001 Hinda Civic (Canadian Market 1.7l engine.) Within a week I received the item. It was the wrong transmission Wrong year and model.

I received a 2005 Honda Civic 1.7l US Market.

I called and was told that the new one would be sent out and I would receive it by that Friday 07 August 2015, Monday 10 August 2015 would be the latest. Between 8a.m. and 5 p.m.

No transmission came. I called Tuesday was told by [redacted] that the invoice crew never documented it correctly and would be sent that day with a trackin number sent to me within 24 hours. It never was received. My son called and was told until the returned transmission was back. In their hands they wouldn't send the replacement.

As of today 13 August 2015 the transmission has not been sent yet according to [redacted] as stated many times before the tracking number will be sent within 24 hours.Desired Settlement: It cost me to get another vehilce and in addition a mechani to put in and take out the original transmission they sent. I am out of pocket an additional 1100.00 as of today 13 August 2015. I would also like my shipping fee returned (75.00) that was charged to deliver the(Wrong) transmission.

A sincere apology would be nice and even have of the cost for the inconvenience this has been.

I suffer from anxiety. This situation has caused me to lapse in and medications have been raised in dose because of this.

Business

Response:

According to Honda 2001-2005 transmissions should be the same. Never the less a replacement transmission is shipped and the customer should see it by 8/18.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was in contact qiththe SW Transmissio. Company 17 August 2015 to inquire on a message I received by the company who sent the transmission to me. [redacted] from the shop in Fresno CA. Stated that he was in contact with SW Transmission and informed Niel that the transmission disnt have the torque converter to the transmission that was being sent. According to this individual Niel. He stated to send it anyway. [redacted] immediately contacted me to inform me that the transmission was not complete. In addition. I was charged for a complete transmission that included thetorque converter. This piece alone is 300.00 and the transmission is pointless without it. I specified this to [redacted] in the Warranty deprtment of SW Transmissions and he stated it was send out the way it was sent. I informed my after 3 weeks of hassle and wrong parts I would like my money back. His words were not until they receive the transmission back WHICH by the way was suppose to be here today 17 August 2015 according the the tracking number. This has now left me another day of no work waiting this delivery. FYI on the response to the Business owner comment; NO not all 2001-2005transmissions are the same. There are 2 different market transmissions. 1- US Market 2- CANADA Market Two completely different sensor fitting and line ups for bolts. Thank you [redacted]

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Description: Auto Parts & Supplies - Used, Online Retailer, Transmissions - Automobile

Address: 2100A E College Ave, Cudahy, Wisconsin, United States, 53110

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