Engine Shopper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In their response, they said that “Our system records all attempts to activate the warranty automatically as a log file”. They have my email on file did they contact me? They did not email me the link to the warranty site to activate the warranty even if I had not install the transmission?
They did not.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The long and short of the story is this: SWEngines sold me an engine that, they claim, was in working condition when it left their facility.  When it arrived at my mechanic, it was not in working condition.  Who's at fault or why it happened is really inconsequential: I did not get what I paid for, end of story.  I paid for something that wasn't broken and I got something that was broken.  If I ordered a DVD from Amazon.com and it arrived at my house smashed to pieces, I would return it and get a refund or a replacement.  That would be me paying for something that works and receiving something that doesn't work.  It's the same principle-- I did not get what I paid for.  Additionally, my mechanic, as well as the truck driver who delivered the engine, confirmed that the engine was not properly fastened to the pallet in the truck, and was subject to the laws of gravity over the course of it's 1,500 mile trip.  Basically, it fell over and was broken in the process.  As an aside, in regards to the shipping carrier, when I asked SWEngines who the carrier was, they claimed they didn't know, so I was unable to contact anyone. 
Regards,
[redacted]

The customer called in on 10/21/2015 to let us know there was an issue with the transmission.  After asking for the copy of the installation invoice and receiving it, we immediately noticed one of the most important procedures were not followed being the Transmission Filter was not replaced as...

required.  Every transmission comes with a tag on it which clearly states what must be done for the warranty to be valid.  We have attached an image of this tag as an example.  With all due respect, the customer should be taking this up with his mechanic who did not follow procedure which is often the case.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  How soon will the check be sent?
Regards,
[redacted]

Mr. [redacted] had purchased a transmission from us on December 9, 2014 for a 2005 Chrysler 300c and it was sent to him in a timely manner. He had called on December 31,2014 to report that the transmission had stopped pulling and had admitted that his mechanic forgot to install a transmission filter...

and of course we send them with out filters because we recommend that you install a new filter at the time you install the transmission, just like it says on the tag which was attached to the transmission. Even though more than likely that was Mr. [redacted] fault that the transmission had burned up so quick and prematurely we still provided good customer service and are sending him a new replacement transmission anyway.  As for the labor part, Mr. [redacted] did not activate the extended warranty yet, so when he gets the new transmission, and follows all the pre-installation procedures he would need to activate his extended warranty then.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9888803, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THAT ENGINE WAS PURCHASED ON 4/1/13 AND IT WAS INSTALLED ON 4/29/13. MY MECHANIC CALLED SW ENGINES BECAUSE THE ENGINE HAD A KNOCK . THE MAN HE TALKED TO AT SW ENGINES TOLD HIM TO PUT LUCUS OIL TREATMENT IN IT AND DRIVE IT, AND  SW ENGINES HAD A 180 DAY WARRANTY  ON THAT ENGINE, AND THEY WERE CONTACTED IN THAT 180 DAYS, SO THERE WAS NO NEED FOR A EXTENDED WARRANTY BECAUSE IT WAS A BAD ENGINE FROM THE VERY BEGINNING.  SO THEY NEED TO REFUND ME MY MONEY IN THE AMOUNT  OF $2145.00                               
Regards,
Carl Reynolds

face="Verdana">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We were never told nor shown where we could find the warranty that we activated.  As a matter of fact were told we didn't even activate the warranty.  We had no knowledge of the handwritten oil change.  The auto repair shop always writes their invoices and receipts.  They are a business it was not an individual that changed the oil or put this engine in for the labor of $750.00.
My wife has worked in offices her entire adult life and knows of several computer programs and not every office or business has one.  This is ludicrous.
The Engines & Transmission World even told us we didn't activate our warranty.  When we showed them by fax that we had they still did not contact us.  How can we be held responsible for something we knew nothing of?
I found this online when today 4/16/15 was the first time we were told that the warranty online applied to our product:
ADDITIONAL LIMITATIONS & OWNER/USER OBLIGATIONS FOR THIS WARRANTY TO REMAIN IN EFFECT.Engine oil and filter MUST be changed at the first 1,000
miles after installation and remaining oil and filter changes to
follow manufacturers suggested schedule. (Official Service Center
Records must be kept - No personal maintenance records are accepted.
(Hand written etc.)
This is not personal maintenance records but the business itself. This is how they do business.  I have attached a copy of the labor charge with other charges that we ourselves paid. 
Why did the business never contact us and what is the excuse for such poor customer service.  Each time a different or no excuse for why the warranty was denied.  Especially when no one there seemed to know we had even activated the warranty.
I need answers and I need to know if this second engine dies that another will be sent.  I need to know that this company will even answer the phone call if we have to call them about anything at all.  It has been proven to us that they do not answer, do not return their messages if you even get to a mailbox that isn't full.
Today I asked a representative the mileage on this second engine and I as of now still do not know even the mileage.  I asked for the owner of this business's name and address and was not given an answer but told to go to another website.  This website gives only information that never pertains to what you need to ask so therefore you are told to call.  When you call no one answers and you are hung up on. 
Is this any way to run a business?
Regards,
[redacted]

That is correct sir you did call, also your wife had called us and harrassed us several times also, we have all of the recorded conversations on file.

Mr. [redacted] had purchased an engine from us back on December 27, 2014 it was sent to him in a timely manner. He also admitted that he did not install it until April 27, 2015 when he called in. One of our strict regulations on our terms and conditions form that he had agreed to was that our engine...

must be installed with in 30 days of receiving the engine. By doing that he had voided all warranties. Even though he had voided all warranties we may still make an exception for him, all he has to do is make the engine available for pick up and we will send a replacement engine as long as it is with in 180 days of purchase.

Unfortunately, the customer actually ordered the wrong engine in this case.  After the customer received the engine, we found out he actually needed a 2.3 Liter instead of the 2.2 Liter he ordered. There is a substantial price difference and we suspect the customer ordered the 2.2 Liter in...

hopes it would work for his vehicle. Additionally, the mechanic cannot tell by visual inspection how many miles any engine has accumulated.  Therefore, we cannot not possibly take back the motor and doe a direct exchange based on the mechanics opinion and due to the fact the customer ordered the wrong engine.  We would of never sold an engine to a customer unless they told us this is the right engine for their car and in fact rfuse to sell engines which are not a match for the VIN# when the customer is able to provide. This customer does not have a warranty claim under the Terms and conditions of the Free Warranty.  We recommend all customer make certain they are ordering the exact engine for their vehicle when placing the order.  Our representatives can only go by the information provided by the customer when placing the order.

he need to make it available for return and then we will give him a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After I received yet another email regarding delay in shipping, not delivery, and after reading numerous complains about this company, I decided it was not worth the hassle of dealing with them.   They have not refunded my money to date, and there was no restocking charge as no engine was ever shipped or delivered.  I want a refund of the entire amount of my payment.  I have filed a dispute with my bank, and I expect to receive the entire amount of my payment. 
Regards,
[redacted]

The complainant never paid "extra" as claimed as all of our warranties are free.  Per the Terms and Conditions of the Free Warranty, which all customers must agree to when making the purchase, activation must occur within 10 days of receiving the engine.  The complainant ordered on...

11/12/14 and received the engine approximately 2 weeks after this date.  Our system does not show any activation attempts until 5/10/16 which is well after the 10 day requirement.  Had the complainant followed the requirements to activate the Free Warranty, we could look inot her claim further and see if the claim is valid.  However, due to the fact the complainant did not fulfill this requirement, we can no longer review any claims made.  We do our best to highlight the fact the Free Warranty must be activated as stated in the Terms and Conditions when placing the order as well as placing a predominant link on every invoice.  We encourage all customers to follow the Terms and Conditions of the Free Warranty to avoid this situation.

The customer called in and insisted on cancelling the order although it had only been 14 business days since the order was placed including holidays.  If we include the holidays as they are not business days, we have 10-12 business days considering frieght companies only deliver half of those...

weeks due to the holidays.  The engine was ready to ship when the customer called in.  We refunded the customer on 1-6-15 minus the 25% restocking as agreed upon when purchasing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I will look at the tracking numbers I have for the transmissions after the Holiday weekend. It only took four days for the tranny to get here I can't imagine why it would take 10 days to get back.

parts was shipped a long time ago 
http://www.echo.com   [redacted]

Mrs. [redacted] had ordered an engine from us on December 18, 2014 and it was sent to her in a timely manner. She had called us 3 months later to complain about some of the bolt on items and covers were broken but the actual engine itself was not broken. We had asked here where the engine had been for 3 months and what had happened to it because it did not leave our facility like that and we have photos of it to prove it. It must have either got damaged while it was in transit or while it was in Mrs. [redacted] possesion for the 3 months. We had told her if she noticed it was damaged she should have reported it right away, or she could have done a damage claim with the trucking company and they would have reimbursed her, but you can ot open up a damage claim 3 months later after you receive a part you have to do that right away. However the parts she said were broken were just a front pulley and a timing cover, both items are just bolt on items and are not covered under warranty anyhow, she knew that because she had agreed to the terms and conditions form that stated it.
http://www.engineandtransmissionworld.com/warranty.php 
customer agreed to this before paying

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I  reviewed appear below. I understand that I "falsified" information by putting in the date I first saw the the product as the date received.  But that does not vouch for the poor quality of your fully inspected functional product. That was not functioning when installed. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]