Engine Shopper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understood the T&Cs of Quality Used Engines’ stated engine warranty: “Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc.” I did not attempt to claim a warranty issue, but rather a misrepresented product being supplied. I expected a complete, usable engine as Quality Used Engines clearly stated on its quote: “This engine comes COMPLETE less alternator, starter, power steering pump, AC compressor and turbo.” This statement is also on its website under Frequently Asked Questions: “What comes with my engine? Engines come complete, minus the AC Compressor, Starter, Alternator, and Power Steering Pump. All other parts left on the engines are for convenience purposes only.” There was never any indication that a component or accessory supplied with the engine could be defective, damaged, or otherwise unusable. Therefore, I had a reasonable expectation the engine would be as promised, or else I would not have purchased it.   Engine Shopper’s response states: “We were not supplied with any information or paperwork from the installation shop that the manifold was allegedly damaged.” This is not true. Before any work commenced, information about the damage was furnished via telephone calls and Emails with pictures to [redacted] [redacted], Customer Service at Quality Used Engines, all of which ended in their unwillingness to consider any resolution. After their discourteous treatment of our interactions with them, we realized we would need to take different steps. Needless to say, their stated company goals are completely false and worthless: ·         “Our company was founded to help customers like you find high quality, great priced, low mileage engines, with a simple quote or call. ·         “…our staff works diligently to hand pick a quality used engine…” ·         “At QualityUsedEngines.com, customer satisfaction always comes first.”   Since I was unable to resolve the situation with Quality Used Engines, I also submitted a charge dispute with my credit card company, which is investigating the matter.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When defective engine claim was accepted, labor charges are an integral part of it. The company accepted that the first engine despatched and received on 9/9/15 was defective. The defective engine was replaced by the company on 9/30/15 and thus the labor included as part of the sale agreement is due by the company to me for the amount of $2150. This was accepted by company's customer service representative -[redacted] and [redacted] and I was told that the company will re-imburse upon installation and completion of 500 miles after installation of the second replacement engine. Please own up else face consequences. Do not cheat as the company is trying to do.
Regards,
[redacted]

The complainant is requesting a refund due to time frame of product being shipped out. The complainant ordered their engine on 7.14.16 and called to raise issues on 7.25.16 as it hadn't shipped yet. The complainant disuputed the charges with their credit card company. Per our Free Warranty Terms...

& Conditions, Line 3: 3.All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs. https://www.swtransmissions.com/warranty.html Becuase the order was canceled and not shipped we did charge the complainant a restocking fee. The complainant originally paid $1015 and got a refund of $761.25 due to the restocking fee as the disput the complainant filed with their credit card in the end, was deemed to be in our favor. In the end the complainant got his refund minus restocking fees due to canceled order.Please let us know if there is anything further we can do to assist in resolving this claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I will not accept anything except the full refund. They did not have it and kept saying they would send me a tracking number when they ship it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would invite them to send the recording as they have completely fabricated a lie.  They of course will not be able to provide that recording as it never happened or will come up with some sort of excuse. 
As I stated, I called them for a status of the order and had left a message asking for an update on the engine dleivery.  I am very confident that they never shipped the engine since the person (Bill) I spoke with on my 2nd call (since they never called me back) ask if I wanted to re-order the engine.  Why would I have canceled and why did they ask if I would like to reorder the engine if I just wanted an update??  Again, and I am very sure, they never held up there end of the agreement and shipped the order in the 1st place even though they were very quick to charge me for the engine that they never provided.
Also, unlike them,  I can provide all the details on when the engine was ordered (5/8/15)   SW engines emailed me indicating delivery would be NLT 5/28/15.  I called to check on the status of the delivery on 6/1/15 allowing extra time because of memorial day (trying to give them the benefit of the doubt).  Why would I call on this date to cancel an order that was promised on 5/28?  Again, I can prove this with their email.  There (so-called) phone log would show that is the date (far past the due date of delivery?)    So, for a fact, when the so-called manager (Bill) told me the order was canceled I asked for his supervisor so I could speak with someone else, and that is when Bill told me to [redacted] and hung up on me. 
SW engines has numerous complaints posted all over the internet.  I wish I would have checked them out before ordering.  It is my hope that this complaint will prevent others from being ripped off.
To make matters worse, now SW engines claims that I swore at them, and that is slander and defamation of character!!  What legal course of action can I take in the courts to get justice? 
Regards,
Chuck [redacted]

I really wish I could help her out, but we have rules and guidelines that we have to abide by.

10pt">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I talked with my mechanic at Custom Auto Body & Repair today and he said they had to use some parts from one of the SW Transmissions to rebuild my original transmission.
He has to get the core from the rebuild shop and will be sending it to SW as soon as he can. My truck was broke down most of last winter because SW sent me 2 bad transmissions.
SW advertises a 12 month or 12,000 mile warranty for parts and labor. They will be getting back their 2nd bad transmission soon and I expect to be refunded my $1015

The invoice number of my order to SWengines is invoice # [redacted]
I have also sent some pictures of the engine its self... the first picture that I have uploaded is the actual listing of the engine and what I was led to believe that I would be receiving. The other pictures that I sent to you...

is the actual image that I received. 
thanks
[redacted]

Mr [redacted] had completly disassembled a perfectly good running used engine and voided his warranty, he also emailed us pictures we can provide them if needed.

I am writing in response to your letter regarding a Ms. [redacted]. She had purchased an engine from us back on June 30, 2014 for a 2002 Mazda 626 and it was sent to her in a timely manner. She had called us on October 29,...

2014 to report that she had blown a head gasket on the engine and that she was going to take it to a shop and get it checked out. On December 16, 2014 she had called to us to report that the shop came to a conclusion and it definitely was the head gasket, we had told her we do not cover head gaskets, and was not  eligible for the parts and labor guarantee because it was never activated however we would still exchange the engine for her, we have not heard back from her since that call.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
As I explained to Alex, I was specifically told by the shipping carrier that signing the receipt was simply an acknowledgement that I received the engine, never was I told by anyone that I needed to indicate what was wrong with it right there and then or nothing would be covered. I feel this is an unfair situation and warrants an exception to be made.
Regards,
[redacted]

The complainant is requesting a full refund due to length of time it took for engine to be shipped out. Shipping normally is 7-14 business days but it does take time to clean, test, and prep an engine for shipment. The complainant ordered the engine on 8/15/16 and the engine was shipped out on 9/1....

This is 13 business days from order to shipment day. We state "Typical shipping time usually takes between 7-14 business days, but could be a little longer due to unusual circumstances (such as weather, volume, etc.)" http://www.qualityusedengines.com/faq.html. Currently engine is out for shipment and will be delivered to the complainant. the complainant should receive the engine he ordered in a timely fashion and that should resolve any issues the complainant has with this purchase or our company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In your reply you said that you record all phone conversations. It is against the law(Federal) to record anyone without there consent. No you didn't have my consent. You also stated that the Engine in question was fine and that you sold it to another customer. If you sold it to another customer could you please give me the customers name and address and I also would like to have yours which you fail to mention. By your own admittance, the Engine was returned to you in good working order. Which means you owe me 4995 dollars for it. Your pervious message said that you refunded my account a couple weeks ago. I have attached my September and October statement proving that you did not. I guess I can say you lied again.  How can anyone believe you when you have an F rating with Revdex.com and have had 218 complaints in three years. You also have used 10 different Business Names, why?
I would like to be paid by check and not have you keep another 7%.
Thanks
[redacted]

The check was sent out on 5.23.16.  We are not sure why this has been posted on the Revdex.com and request this bogus complaint be removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business has not offered any solution at all.  I never asked for reimbursement, I only requested replacement, for seized rocker arms (lifters don’t exist on this Honda engine) as was my original request to Got Engines from the beginning and is the solution for this Revdex.com complaint.  The rocker arm adjustment nuts and screws were seized in to the threaded portion of the rocker arms.  You cannot adjust the valve lash with seized nuts and screws within the rocker arm assembly.  Got Engines requires that installed engine valve lash must be adjusted to proper factory specifications and these rocker arms shipped with this engine made that impossible.  Got Engines asked me for a replacement rocker arm quote that I provided to resolve this issue and they have not responded at all.  I have all email correspondence, photo of damaged parts and quote for replacement rocker arms as proof I made attempt after attempt to work with Got Engines but since they elected to stop responding I have had to resort to this Revdex.com complaint.  I state again, please send me replacement rocker arms (8 intake rocker arms and 8 exhaust rocker arms, you have my quote) for a 1995 Honda Accord EX 2.2 liter 4 cylinder VTEC engine with freely working adjustment nuts and screws as I have been waiting since October 7, 2014.  Got Engines mission statement has language on their website to deliver engines “WITHOUT excessive deterioration” and it was not what I received.  What I received is what I could buy from a local wrecking yard for less than half of what I paid to Got Engines.  Thank you.
Regards,
[redacted]

We do not guarantee shipping times, nor can we control any delays caused by the shipping company.  We suggest the complainant call the shipping company and request reimbursement as we cannot assist with this request.

we need the invoice#

When the complainant called in we asked to be sent a diagnostic report as required in all warranty claims.  The complainant refused and become expressively volatile with the Representative. At this point, the Representative supplied the fax number for which the complainant could send the...

diagnostic report as required.  We cannot process a claim based off what a customer is telling us and need actual proof such as a diagnostic report.  If the complainant decides to take legal action we will certainly respond with the information given here accordingly.  We regret the complainant was not willing to work with us and provide the documentation required in all claims.

The customer never provided suffice int proof to his claim.  Our records indicate the engine had approximately 68,000 miles as advertised and sold under.  We do not pull records for the car and simply go by what is stated on the odometer when the engine is pulled from the car.  Any of...

our sales people will explain this one calling in and inquiring as we do not try to hide this fact.  Often we do not have records for the car due to the actual car being scrapped after all the parts are pulled from the car so it can be very difficult and at times impossible to locate these records.  If the customer had found an actual defect or was able to prove the claim, we would of gladly sent out a replacement at no charge even though it is not covered under the Free Warranty.  Therefore, we cannot refund when the customer has no proof of their claim. The customer was denied the charge back from his Credit Card for the same reason as you must provide proof when making such claims.

We are not a fraudulent company. We did not ship the engine because Mr. [redacted] was constantly calling and threating to do a chargeback on his credit card, and that is what he has done, and now has all of his money back.