Engine Shopper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, the business did not address the issue as outlined in the complaint.  They appeared to imply that the mileage was added afterwards.  Then they stated their 30 day policy which doesn't apply if they represent a 56,000 mile engine but sold me a 179, 890 mile engine.  They stated the engine had 56,000 miles when they sold it to me. The engine has a Vehicle Identification Number affixed to it by law.   I asked them on three occasions what the mileage was or verification of mileage.  I trusted them to be honest brokers of their product.  They misrepresented the engine as having only 56,000 miles when in fact the CarFax report with that engine VIN number shows it having 179,890 miles when they sold it to me.  This is misrepresenting the vehicle miles by over 124,000 miles.  My Vin on my vehicle is not the same as the engine they sold so their attempt to state thye miles may be mine after install is baseless and without merit.  
Second,  I have emailed them on multiple occasions, I have email records to prove this.  I'm not aware of anyway knowing that they misrepresented the actual miles on the engine they sold without having another company perform a CarFax report.  This happened by pure coincidence since Engine and Transmission World proclaimed to be a honest dealer and that can be trusted to stand by their claims and product.  In this case, they clearly misrepresented as can be seen by their attached email (Re_Re_EAT...7633B-.pdf) representing 56,000 miles when I inquired and again when I purchased the warranty for a 56,000 mile engine.   
Third,  I have attached the CarFax for the engine they sold me and the CarFax (Engine CarFax.pdf) for the vehicle I own (Xterra CarFax.pdf) and it was installed in.  The VINs are different and the histories are different.  It would appear that Engine and Transmission World is suggesting that the engine is different than the one they sold, yet if I had to have warranty work, that's exactly the number they would have to use.  
Bottom line is that they lied and misrepresented the engine as a low mileage engine at 56,000 miles and when it was checked during routine maintenance, it was discovered that it had over 179,890 miles when they sold it to me.  That is a fact and can't be denied by the documentation I have provided.  If they offer no remedy, then I ask the Revdex.com to hold this complaint as substantiated and business would not offer a remedy.
 
Regards,
[redacted]

Mr. [redacted] had purchased a good used running  3.9 engine for a Dodge Van way back in February. He is calling us now all of a sudden out of blue to report that the engine looks worn out? His mechanic has completely disassembled the engine and removed the rod and bearing caps,  which...

first of all voids all warranties per terms and conditions form that he had agreed to. If he would have wanyed to exchange the engine before he disassembled it we would have done so, all he would of had to do is call us and then we would have exchanged it right away.

Yes we finally got Mr [redacted] fax on Friday, it was turned over to management for review we had told Mr. [redacted] that it would take a few business days for the process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This matter is not closed, Maybe with the Revdex.com.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  My credit card company only gave a credit of $256.25, the transaction I cancelled before the motor shipped was $995.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was SHOCKED to read the response from the business.  The only truth in that statement was that the damaged items were the front pulley and the timing cover.  None of what they claim to have "told" me was ever said, and I did not "wait" three months to file a claim.  
The engine was delivered on January 2, 2015.  The damage was reported immediately upon unwrapping the engine, which was delivered and unwrapped in front of witnesses.  The damage was documented by pictures at that time.
I called Engine and Transmission world immediately after the damage was found.  I spoke to [redacted], who told me to send the invoice for the repair and I would be reimbursed.  For reference, I sent, on January 4th, the original pictures of the damage.  Two weeks later, I re-sent the pictures along with the invoice for the repair.  A week after that, I followed up with a phone call that was not returned, and another email.  For the next three months, I sent emails and made phone calls that were not returned.  On March 18, 2015, I received the following email from [redacted]:  "We got it and we will give you credit for switching the pulleys."  When I still hadn't been reimbursed four weeks later, I followed up with another email.  I have yet to be reimbursed.  All of the emails were included in my original Revdex.com complaint.  Obviously, no one bothered to read them.
Regards,
[redacted]

I purchased a $2850 used engine (51k miles) with a 3 year/36k mile warranty. After less than 5000 miles, additional service/repairs to this engine have already exceeded an additional $5000.
The "Warranty Department" and Alex [redacted] at Engine Shopper has given me the run`around in addition to numerous unprofessional email communications and will not honor any part of the warranty.
I truly wish I would have done additional research prior to purchasing from this online trap.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This business is running a scam plain and simple.  They have provided me with nothing but excuses to every issue I have brought to their attention.  They hide all important information that the consumer needs to know in "fine print" that no normal person is ever going to see.  They sent me a piece of junk and will not stand behind the service they provide or the parts they sell, yet they charge a premium price.  They have nothing but rude to me on the phone.  I will never do business with these people again and I will tell everyone I know what a scam they are running.  If I can find anyplace on the internet to leave a negative review I will do that as well.  Businesses such as this should not be in business and are only out to take people's money.
Regards,
[redacted]

We have reviewed the complaint of the customer and found the claims invalid. The reason the warranty claim was denied is the customer did not follow the instructions which are clearly and prominently displayed on his online invoice (sales documentation) as well as a bright large yellow engine...

installation requirement tag which is attached to the engine on delivery.  The customer did not replace the timing belt as shown which in fact voids the Free Warranty.  Had the customer followed the instructions, the warranty claim would of been reviewed and decided upon that time.  Unfortunately, when you do not follow the instructions the Free Warranty is no longer valid.  These are used engines and require certain procedures to be done to activate the Free Warranty.

This engine is not eligible for the parts and labor warranty. The parts and labor warranty does not cover initial installation. Everything is done per warranty terms that you agreed to before we shipped the engine. Please read it.

All customers are made aware of the Warranty Activation requirement which is fairly standard in our industry.  All customers are informed of this requirement in the Terms and Conditions of the Free Warranty, which must be read and agreed upon before the purchase, which can be found on the web site at: http://www.gotengines.com/warranty.html.  The Warranty Activation requirement is also in bold and emphasized on the invoice after the purchase.  We apologize if this was not enough to make this customer aware of this process, but we do make a point to make this more than clear and most customers have no issues noticing. GotEngines has not changed it's name as claimed, it is simply an independent affiliate site and has been for some time.   We encourage all customers to pay close attention to the Terms and Conditions of the Free Warranty when making a purchase so we do not have run into situations like this.

The Terms and Conditions of the Free Warranty clearly states in the LIMITED LIABILITY FOR TRANSMISSIONS section: “Warranty must be activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED. Falsifying information will automatically void your warranty.” The Terms and Conditions must be agreed to upon before making the purchase and is indicated by the standard checkbox seen on most sites. https://www.qualityusedtransmissions.com/warranty.php Our system records all attempts to activate the warranty automatically as a log file. The complainant wanted a refund  for his purchase, but due to the warranty being voided and installation of the transmission over 30 days from purchase, the complainant's claim was denied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
I still have not heard from the company on handling of the parts bill to repair the timing cover.  A refund for the parts is expected but this has not occurred yet.  No word from the management either.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is exactly what I am talking about. There is no professional manner, I refuse to keep arguing back and forth. I want someone from the Revdex.com to step in. This "company" or whoever they are because they are not a business, there SCAMMERS has an ALERT from the Revdex.com, that says enough! Very rude, disrespectful, and unprofessional!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The complainant is requesting a refund as they feel they did not get the engine they saw online and had issues with length of shipping. The image that the complainant is shown during the buying process is only a representation of what the engine would look like for visual purposes. The image they see may or may not be the actual engine that the complainant received in the end. If the complainant is not satisfied with the engine we shipped to them, they are subject to a 25% handling and restocking fees plus customer assumes all shipping costs for returned products. Usual shipping times are about 7-14 business days but due to some unusual circumstances please allow additional time. It does at times take longer to prep and get the engine ready for shipment. We in the end did ship the complainant the engine they purchased and would be looking at the restocking fee and shipping costs if they wanted to get an additional engine as the image online is only a representation and may not the actual engine purchased.

This is a very old case and we are not able to look into the tracking of the shipment any longer.  According to our records we never received the item back. In order to settle this case, we will need the complainant  to attach/send all proof of where the return was received, customer...

claims Appleton Recycling, and we will review the case further. Furthermore, the complaintant claims we sent the wrong engine and this is simply not the case.  The complainant ordered via the web whichs means a Representative did not place the order for him and therefore we cannot take resposibility here.  If the complaintant called and inquired about what engine he needed, the Represeantative would of only been able to advise based off the information given at this time. Please provide all documentation and we will review the case further and come to a decision.

We are contacting Front Line Motors today and arranging to have both engines picked up and will resume talks once we receive them back and can inspect.  Please make sure they are available for pickup and we receive full cooperation.

The customer never activated the extended warranty. the customers warranty ran out on 10/2013

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 An email was sent to them on 5-23-2015 with photos attached. I did not degrade any of there customer service reps 
I explained the condition of the engine and all they did was transfer me to someone else, which I left a voicemail. 
As far as today I asked if they can give me another email address so I can send more photos of the engine, but they didn't 
instead they transferred  me to [redacted] voicemail. I also called the bank to help with the situation which they temporarily credited 
me the money until they can further complete the investigation. (The money they credited me is the banks money) not from the vendor. 
They are welcome to refund my full amount to Chase bank and pick up the engine. I am unsatisfied with the condition of the engine. Provide me with 
an email address and I will send you the photos and not the one that is posted on the website. I already sent some to that address with no response. 
I attached some photos to this email

covers are accessories and not under warranty
we do not warranty appearance.
this engine was tested.