Hello, Thank you for your inquiryFor those members who have relocated and forgot or were unable to notify us in person of cancelling, we offer the option of sending a certified letter of cancellationThis method provides a receipt to the member once the letter is successfully delivered Also, the day notice begins the date the letter is post marked Please submit the certified letter to the following address: [redacted] [redacted] ** [redacted] *** Kindly,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedJust need to confirm that I will not receive any further collection calls or have this possible reported to any credit agencies Sincerely, [redacted]
Hello,We looked into this inquiry and see no record of a cancellation request on file. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services... [redacted] ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Did you send your letter via certified mail? If so, please send a copy of the receipt to [redacted] We'll be happy to adjust your account accordingly. In good health,Blink Fitness
Hello, We looked into this inquiry and see no record of a cancellation request on file Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted] [redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedWhat is the cancellation policy? Our Gray membership is a no-commitment agreement that allows you to cancel at any time with days noticeOur Blue and Green memberships are 12-month agreementsYou can cancel the agreement within the first year by giving days notice and by paying a $ buyout feeAfter the first twelve months of membership, you can cancel with days notice without a buyout feeYou can cancel your membership either at the club or by certified mail sent to: [redacted] *** During that initial 45-day period, you can continue to use the facility and keep on BlinkingNo other means of cancellation (including by email, phone or verbal) are acceptable If you have any billing questions please email us at [redacted] In good health, Blink Fitness
Hello,When joining Blink via the kiosk or online via the Blink website, members must sign off on all terms and conditions before joiningEvery member who joined in on either the kiosk or online via the Blink website was sent a confirmation email which included a link to their signed agreementThey could click on this link at any time to review the terms and conditions pertaining to their specific chosen membershipAll bill monthly memberships are continuous until the member submits a request for cancellation via certified letter or by signing a cancellation form at a Blink locationOnly paid in full memberships expire after a one year period of timeIn good health,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The phone number on the response from the business was the [redacted] *** So I went there to collect my refund of $which is what Blink offered That was during the week of April **, I met Crystal at the front desk and she said she wasn't authorized to give it to me That would be up to Tracy, the manager Crystal left Tracy my message along with the note from the business regarding my overpayment of $ Tracy was supposed to call me back Today is and I haven't heard from her Will Blink permit anyone from that gym to refund my money in cash since that's how I paid it? I do not want to use my credit card Please let me know when I can collect it Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We have investigated the concern and have downgraded this member as a customer service gestureShe has only utilized the Boerum hill location to date and we trust her intention was to not sign up for a year agreement$has been refunded back to the member's cc usedWe sincerely apologize for her experience and wish her safe travels in July Kindly,Blink member services
Hello,Thank you for reaching out to us. Blink fitness attempts to be as transparent as possible when it comes to our policies and especially our cancellation policy. We post the cancellation policy, along with the language describing the annual maintenance fee. in the terms and conditions section on... the kiosk and website. All members must agree to these terms prior to joining blink. These term sections are listed as follows: Terms and conditions, EFT authorization, and Cancellation policy. We also list this information on the website in the FAQ section as well. The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. All members are required to pay this fee yearly plus any applicable tax. Each member is sent a copy of their digitally signed agreement upon joining for their reference. With regards to cancellation, I looked into the member's account and see no request for cancellation. There is a note in the account from the front desk staff on 716 stating the following: "Member came to cancel membership but didnt have her card with her at the moment to pay for pro-rate." This means the member did not complete her cancellation since she was unable to pay for the final 45 days notice. Also, we have no record of a certified letter. If the member provides us a copy of the certified letter receipt, we would be more than happy to adjust her account accordingly. Kindly,Blink Fitness
Hello, The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. An explanation is... also listed on the website in our FAQ section, on our Kiosks in the terms and conditions section, as well as in the details under each membership class when joining. All members are required to pay this fee yearly plus any applicable tax.Kindly,Blink member services
Per the terms of the Membership Agreement signed by the Member on 9/**/2014, the member agrees to terminate the Agreement
by providing days by either visiting the club and signing a Request for Cancellation form at the front desk or by certified mail sent to: *** *** ***
*** ***
*** *** *** ***
*** *** ** *** Member has signed a Request for Cancellation, dated 11/**/2015, with a final usage date of 1/*/
Hi ***, Thanks for reaching outAs the club informed you on August ***, your Personal Training sessions are non refundable as noted in the agreementWe happily cancelled your agreement from any future billings and have reinstated the unused sessions for you to use at any point so long as
you are a Blink memberOur Personal Training memberships are for training at Blink and not for a specific trainer.All of our trainers are certified and highly qualifiedWe would encourage you to use your remaining sessions with one of our other highly qualified trainers.Thank you for your membership with Blink. MarcBlink Member Services
Hello,Thank you for reaching out to us! I do see that a cancellation prorate of $was collected on 11/*/We do require a day notice which would have set your account to cancel effective 12/**/However, this was not properly processed in our systemI have since refunded $back to
the credit card used for the following charges: $on 11/**/15, $on 12/**/15, and $on 1/**/16. We sincerely apologize for your experience and for the error when processing the cancellation for your membershipYour account has been cancelled effective immediately. Please let us know if you have any other questions or concerns and thank you for being a Blink member.In good health,Blink Member Services
Hello, Thank you for your inquiryWe looked into this matter and see that this member stated they relocatedThey have a Grey membership which has no obligationWhen relocating miles or more away from a Blink, proof would simply waive the buy out fee associated with Green and Blue
membership which have a one year obligation periodThe day notice would still apply to the green and blue account as well. Since this member has a grey membership class, relocation proof does not have any affect or waive any feesThey would need to submit a cancellation request according to the standard policy, via certified mail or in personWith that said, We have decided to cancel the account effective 5/*/as a customer service gesture. If the member is able to provide us with medical proof stating she is unable to work out for a period of months or more, we can cancel the account effective immediately and refund April's dues. Kindly,Blink Fitness
Hello, Again, we have attempted to contact this member several times through out the last months notifying the member of a past due balanceThe account has a balance owed for the following months: 1/**/16, 2/**/16, & 3/**/The account is set to cancel effective 4/**/due to final
notice collectionsCurrently there is not record of a certified letter on fileThis does not mean we haven't received oneLetters requesting cancellation are processed in the order in which they are receivedRegardless, a balance is still owed on your accountIf the letter was not sent prior to March 16th, you are still accountable for the entire balancePlease make a payment at your earliest convenience. Kindly,blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have attached the required letter from my doctor as requested
Sincerely,
*** ***
Hello,We have made every attempt to resolve this matter, contacting you via email and phoneemails have been sent and phone calls have been made over the past days A call center representative did call you back and left a voice mail to discuss the past due balance on your account as well on 4/*/Despite several attempts to resolve the matter, the account is set to cancel 4/**/due to final notice collections. To avoid being sent to collections,please make a payment by either logging on to ***, simply stop by any Blink location, orcall Blink billing account services at ###-###-#### where you can speak with a billingrepresentative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello, We have done our due diligence to investigate the matter and have concluded that a different, paying member's barcode was linked to this member's active accountAgain, the names are extremely similar and this could have been a simple error by a junior front desk staff memberWe sincerely apologize for this and now realize the complaining member did not access the facility during this timeThis member is asking for proof that the other member is active and payingUnfortunately, we can not release another member's records with out their consent.With that said, we still do not have a cancellation request on file and no proof from the member that one was submitted previouslyHowever we have cancelled the account effective 4/*/as a customer service gesture. Kindly,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My account is set for cancellation as per blink and total amount $ is paid towards the cancellation/closure of the accountIt is clear and final settlement is done as per the blink representative.If my account is still active why I haven't received payment due Email from Blink for March month and why after two months ? Please explain.Regards***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryFor those members who have relocated and forgot or were unable to notify us in person of cancelling, we offer the option of sending a certified letter of cancellationThis method provides a receipt to the member once the letter is successfully delivered Also, the day notice begins the date the letter is post marked Please submit the certified letter to the following address: [redacted] [redacted] ** [redacted] *** Kindly,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedJust need to confirm that I will not receive any further collection calls or have this possible reported to any credit agencies Sincerely, [redacted]
Hello,We looked into this inquiry and see no record of a cancellation request on file. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services... [redacted] ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancy. We require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.Did you send your letter via certified mail? If so, please send a copy of the receipt to [redacted] We'll be happy to adjust your account accordingly. In good health,Blink Fitness
Hello, We looked into this inquiry and see no record of a cancellation request on file Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to: [redacted] [redacted] We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarkedWhat is the cancellation policy? Our Gray membership is a no-commitment agreement that allows you to cancel at any time with days noticeOur Blue and Green memberships are 12-month agreementsYou can cancel the agreement within the first year by giving days notice and by paying a $ buyout feeAfter the first twelve months of membership, you can cancel with days notice without a buyout feeYou can cancel your membership either at the club or by certified mail sent to: [redacted] *** During that initial 45-day period, you can continue to use the facility and keep on BlinkingNo other means of cancellation (including by email, phone or verbal) are acceptable If you have any billing questions please email us at [redacted] In good health, Blink Fitness
Hello,When joining Blink via the kiosk or online via the Blink website, members must sign off on all terms and conditions before joiningEvery member who joined in on either the kiosk or online via the Blink website was sent a confirmation email which included a link to their signed agreementThey could click on this link at any time to review the terms and conditions pertaining to their specific chosen membershipAll bill monthly memberships are continuous until the member submits a request for cancellation via certified letter or by signing a cancellation form at a Blink locationOnly paid in full memberships expire after a one year period of timeIn good health,Blink Member Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The phone number on the response from the business was the [redacted] *** So I went there to collect my refund of $which is what Blink offered That was during the week of April **, I met Crystal at the front desk and she said she wasn't authorized to give it to me That would be up to Tracy, the manager Crystal left Tracy my message along with the note from the business regarding my overpayment of $ Tracy was supposed to call me back Today is and I haven't heard from her Will Blink permit anyone from that gym to refund my money in cash since that's how I paid it? I do not want to use my credit card Please let me know when I can collect it Thanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello,We have investigated the concern and have downgraded this member as a customer service gestureShe has only utilized the Boerum hill location to date and we trust her intention was to not sign up for a year agreement$has been refunded back to the member's cc usedWe sincerely apologize for her experience and wish her safe travels in July Kindly,Blink member services
Hello,Thank you for reaching out to us. Blink fitness attempts to be as transparent as possible when it comes to our policies and especially our cancellation policy. We post the cancellation policy, along with the language describing the annual maintenance fee. in the terms and conditions section on... the kiosk and website. All members must agree to these terms prior to joining blink. These term sections are listed as follows: Terms and conditions, EFT authorization, and Cancellation policy. We also list this information on the website in the FAQ section as well. The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. All members are required to pay this fee yearly plus any applicable tax. Each member is sent a copy of their digitally signed agreement upon joining for their reference. With regards to cancellation, I looked into the member's account and see no request for cancellation. There is a note in the account from the front desk staff on 716 stating the following: "Member came to cancel membership but didnt have her card with her at the moment to pay for pro-rate." This means the member did not complete her cancellation since she was unable to pay for the final 45 days notice. Also, we have no record of a certified letter. If the member provides us a copy of the certified letter receipt, we would be more than happy to adjust her account accordingly. Kindly,Blink Fitness
Hello, The annual maintenance fee is reinvested in the club to keep it fresh and state of the art. The language regarding the annual fee is in the electronic funds transfer section on the first page of your agreement, which is the section that explains how fees are collected. An explanation is... also listed on the website in our FAQ section, on our Kiosks in the terms and conditions section, as well as in the details under each membership class when joining. All members are required to pay this fee yearly plus any applicable tax.Kindly,Blink member services
Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID ***.Sincerely,*** ***
Per the terms of the Membership Agreement signed by the Member on 9/**/2014, the member agrees to terminate the Agreement
by providing days by either visiting the club and signing a Request for Cancellation form at the front desk or by certified mail sent to: *** *** ***
*** ***
*** *** *** ***
*** *** ** *** Member has signed a Request for Cancellation, dated 11/**/2015, with a final usage date of 1/*/
Hi ***, Thanks for reaching outAs the club informed you on August ***, your Personal Training sessions are non refundable as noted in the agreementWe happily cancelled your agreement from any future billings and have reinstated the unused sessions for you to use at any point so long as
you are a Blink memberOur Personal Training memberships are for training at Blink and not for a specific trainer.All of our trainers are certified and highly qualifiedWe would encourage you to use your remaining sessions with one of our other highly qualified trainers.Thank you for your membership with Blink. MarcBlink Member Services
Hello,Thank you for reaching out to us! I do see that a cancellation prorate of $was collected on 11/*/We do require a day notice which would have set your account to cancel effective 12/**/However, this was not properly processed in our systemI have since refunded $back to
the credit card used for the following charges: $on 11/**/15, $on 12/**/15, and $on 1/**/16. We sincerely apologize for your experience and for the error when processing the cancellation for your membershipYour account has been cancelled effective immediately. Please let us know if you have any other questions or concerns and thank you for being a Blink member.In good health,Blink Member Services
Hello, Thank you for your inquiryWe looked into this matter and see that this member stated they relocatedThey have a Grey membership which has no obligationWhen relocating miles or more away from a Blink, proof would simply waive the buy out fee associated with Green and Blue
membership which have a one year obligation periodThe day notice would still apply to the green and blue account as well. Since this member has a grey membership class, relocation proof does not have any affect or waive any feesThey would need to submit a cancellation request according to the standard policy, via certified mail or in personWith that said, We have decided to cancel the account effective 5/*/as a customer service gesture. If the member is able to provide us with medical proof stating she is unable to work out for a period of months or more, we can cancel the account effective immediately and refund April's dues. Kindly,Blink Fitness
Hello, Again, we have attempted to contact this member several times through out the last months notifying the member of a past due balanceThe account has a balance owed for the following months: 1/**/16, 2/**/16, & 3/**/The account is set to cancel effective 4/**/due to final
notice collectionsCurrently there is not record of a certified letter on fileThis does not mean we haven't received oneLetters requesting cancellation are processed in the order in which they are receivedRegardless, a balance is still owed on your accountIf the letter was not sent prior to March 16th, you are still accountable for the entire balancePlease make a payment at your earliest convenience. Kindly,blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have attached the required letter from my doctor as requested
Sincerely,
*** ***
Hello,We have made every attempt to resolve this matter, contacting you via email and phoneemails have been sent and phone calls have been made over the past days A call center representative did call you back and left a voice mail to discuss the past due balance on your account as well on 4/*/Despite several attempts to resolve the matter, the account is set to cancel 4/**/due to final notice collections. To avoid being sent to collections,please make a payment by either logging on to ***, simply stop by any Blink location, orcall Blink billing account services at ###-###-#### where you can speak with a billingrepresentative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello, We have done our due diligence to investigate the matter and have concluded that a different, paying member's barcode was linked to this member's active accountAgain, the names are extremely similar and this could have been a simple error by a junior front desk staff memberWe sincerely apologize for this and now realize the complaining member did not access the facility during this timeThis member is asking for proof that the other member is active and payingUnfortunately, we can not release another member's records with out their consent.With that said, we still do not have a cancellation request on file and no proof from the member that one was submitted previouslyHowever we have cancelled the account effective 4/*/as a customer service gesture. Kindly,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My account is set for cancellation as per blink and total amount $ is paid towards the cancellation/closure of the accountIt is clear and final settlement is done as per the blink representative.If my account is still active why I haven't received payment due Email from Blink for March month and why after two months ? Please explain.Regards***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***