Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
you miss the point completely! I have been training with the same trainer for nealrly a year and you suddenly without letting me know fired himI have no use for the sessions and no I don't want "to try" another trainerhad you told me that my trainer would be leaving blink I would not have purchased theses sessionsSo either bring back Brandon Clay so I can finish my sessions with him or give me a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Blink's cancellation policy is 45-days noticeAs per the member's signed membership agreement on 8/**/2014, the member agrees to terminate the Agreement by providing days and prorate fee by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to:
*** *** ***
*** ***
*** *** *** ***
*** *** ** *** Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Worst company ever doesnt deserve to be in business I want this complaint left open and said do not like status
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me although the matter has been resolved. I was not made aware of a mandatory prorated amount that would have to be paid upon cancellation, and feel its extortion to have to pay the 9.44, but since this is the best & only resolution to terminate this contract, I'll take itThank you so much for your assistance and feel I would not have gotten this far without your serviceThanks again
Sincerely,
*** ***
Hello,We offer two ways of cancelling a membershipOne way would be in person at a Blink facilityThe second would be via certified or registered mail to the following address:*** *** ***
*** *** *** ***
*** *** ** ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.It does seem that the best option for this member would be to cancel via certified mail. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy membership has been cancelled and I have paid the balance to Blink as of 10/**/Blink has agreed to no longer attempt to bill me for services because my account is cancelled and paid in full
Sincerely,
*** ***
Hello, As stated previously, these records include other members' personal contact information and can not be released with out a legal request to do soWe value our customer's right to privacyThe cancellation policy is stated in two different sections of the contract that is signed digitally by all members upon joiningOther fitness & health businesses also require similar notice when cancelling with their facilities. In good health,Blink Member Services
Hello,First, on behalf of Blink Fitness I would like to sincerely apologize for your experienceWe strive to treat all members with respect and careWith that said, our cancellation policy is to provide days notice and pay a $buy out fee if you are still with in your one year obligationIt
is implied that the days notice would be paid for as members are able to utilize the facility during their final days of membershipThere is typically a prorated fee for the final days of usage, rather than paying for an entire additional monthThis is standard for most fitness companies such as Crunch, Planet Fitness, Equinox, and Retro fitnessThey all potentially have a prorated fee that must be paid for a member's final days. For example, if a member decides to submit their notice of cancellation today 9/*/their cancellation effective date would be **/**/This means the member would need to pay a final prorated fee for the remaining days in OctoberThey have already paid for days in September on 9/*/16, Blink's billing date. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I don't see any records regarding this case you keep writing the same thing over and over in would like for u guys to summit the prove because I never received and email or letter in the mail and my mailing address been the same sincell I signed up with u guysall I want back is my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So in other words you are basically stilling the customer money due to the fact that you cancel the membership in the same month that you decided to cancel the membershipThis does not make sense from good business policy standpointI wont accept a charge of maintenance for a business that I won't be part because this business decided to part ways.Regards, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***
* ***
Hello,Thank you for your inquiry. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services
*** *** *** ***
*** *** ** ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.You are still within your one-year obligation until 8/*/If you decide to cancel your membership prior to 8/*/a $buyout fee associated with your Green membership will also be collectedYou must pay the cancellation prorate and buy out fee at time of cancelling in order for your cancellation to be processed. In good health,Blink Member Services
Hello,Blue memberships allow members access to all locations except for ***, *** ***, *** *** *** *** *** ***, *** street, and any future club opening in Manhattan that we chooseBlue members who joined prior to January ***, were allowed access to the
listed Manhattan clubs for a set period of time as a courtesy but that has since endedAs external costs such as those to lease and operate the locations continues to rise along with an increased volume of members using the popular facilities, access levels were adjusted accordingly. The $Green membership at Grand Central you referenced is available for Pre-sale members onlyThese members are not billed monthly and are not able to use any location until the Grand Central location officially opensThe $rate is retained by the member for year only, when they are subject to an increase to the standard $rate. We are happy to upgrade you to the Green access level if you so choose, allowing you access to all Blink facilities including *** ***, or downgrade you to Gray, allowing you access to one location onlyThe cost of a Green membership is $25/month and Gray at the *** *** location would be $25/month as well.Please inform the front desk of any facility if you would like to make a change to your membership class. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That information IS NOT written into the agreement that is signed for the membershipPlease read my comment before you replyPlease PASTE a photo copy of the signed agreement with that wording
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, This member's account has been house cancelled due to dangerous and aggressive behavior in a Blink facilityWe take these matters seriously, deeply caring for the safety of all Blink members and our staffThe decision is final. Blink Member Services
Hello,The cancellation terms and conditions that were stated in the previous Revdex.com response apply to all Blink membersPer the Blink membership contract, cancellations are processed by filling out a form at the location or by certified mail sent to Blink Member ServicesA prorate is collected at the front desk when the member cancels in person or is collected by the member services team when the certified letter is receivedNo prorate was collected and no record of cancellation is on file. Multiple billing calls and emails were sent informing this member of their balance with no resolution. The balance must be cleared to close the account with Blink. In good health,Blink Member Services
Hello, Thank you for reaching out to usWe've looked into this matter and see that the original credit card is still listed as the primary payment sourceI have removed that credit card and replaced it with the member's preferred credit card. We sincerely apologize for the inconvenience
and for the length of time this has taken to be resolvedAs a customer service gesture, we have refunded the most recent payment on 1/**/back to the credit card usedThe next billing date will be 2/**/which will be charged to the new credit card on file. Please feel free to reach out to *** if you have any other questions or concerns. In good health,Blink member services
Hello,Thank you for reaching out to usI have investigated this account and see that we have no record of a cancellation being completed in clubThis means no cancellation is on file for this account and no cancellation prorate was collected for the day notice, which is required when cancelling
at a locationAs a result the membership remained active.The membership was ultimately cancelled due to final notice collections on 8/**/A month balance accrued for the following billing cycles; 6/*/16, 7/*/16, and 8/*/We attempted to notify the member several times over the three month period via phone and email using the contact information provided by the member; however, this was to no availAgain, the account then cancelled on 8/**/and was sent to collectionsTo officially close the Blink account, the balance must be paid in full. To make a payment log on to***, simply stop by any Blink location, orcall Blink billing account services at ###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIfyou call after hours, please feel free to leave a message which will be returned by a representative during the next business day. Kindly,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
you miss the point completely! I have been training with the same trainer for nealrly a year and you suddenly without letting me know fired himI have no use for the sessions and no I don't want "to try" another trainerhad you told me that my trainer would be leaving blink I would not have purchased theses sessionsSo either bring back Brandon Clay so I can finish my sessions with him or give me a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Blink Fitness (All Metropolitan NY area locations) regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Blink's cancellation policy is 45-days noticeAs per the member's signed membership agreement on 8/**/2014, the member agrees to terminate the Agreement by providing days and prorate fee by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to:
*** *** ***
*** ***
*** *** *** ***
*** *** ** *** Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Worst company ever doesnt deserve to be in business I want this complaint left open and said do not like status
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me although the matter has been resolved. I was not made aware of a mandatory prorated amount that would have to be paid upon cancellation, and feel its extortion to have to pay the 9.44, but since this is the best & only resolution to terminate this contract, I'll take itThank you so much for your assistance and feel I would not have gotten this far without your serviceThanks again
Sincerely,
*** ***
Hello,We offer two ways of cancelling a membershipOne way would be in person at a Blink facilityThe second would be via certified or registered mail to the following address:*** *** ***
*** *** *** ***
*** *** ** ***We process cancellations this way because it provides a receipt of cancellation for you in the event that there’s a discrepancyWe require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.It does seem that the best option for this member would be to cancel via certified mail. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy membership has been cancelled and I have paid the balance to Blink as of 10/**/Blink has agreed to no longer attempt to bill me for services because my account is cancelled and paid in full
Sincerely,
*** ***
Hello, As stated previously, these records include other members' personal contact information and can not be released with out a legal request to do soWe value our customer's right to privacyThe cancellation policy is stated in two different sections of the contract that is signed digitally by all members upon joiningOther fitness & health businesses also require similar notice when cancelling with their facilities. In good health,Blink Member Services
Hello,First, on behalf of Blink Fitness I would like to sincerely apologize for your experienceWe strive to treat all members with respect and careWith that said, our cancellation policy is to provide days notice and pay a $buy out fee if you are still with in your one year obligationIt
is implied that the days notice would be paid for as members are able to utilize the facility during their final days of membershipThere is typically a prorated fee for the final days of usage, rather than paying for an entire additional monthThis is standard for most fitness companies such as Crunch, Planet Fitness, Equinox, and Retro fitnessThey all potentially have a prorated fee that must be paid for a member's final days. For example, if a member decides to submit their notice of cancellation today 9/*/their cancellation effective date would be **/**/This means the member would need to pay a final prorated fee for the remaining days in OctoberThey have already paid for days in September on 9/*/16, Blink's billing date. In good health,Blink Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I don't see any records regarding this case you keep writing the same thing over and over in would like for u guys to summit the prove because I never received and email or letter in the mail and my mailing address been the same sincell I signed up with u guysall I want back is my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
So in other words you are basically stilling the customer money due to the fact that you cancel the membership in the same month that you decided to cancel the membershipThis does not make sense from good business policy standpointI wont accept a charge of maintenance for a business that I won't be part because this business decided to part ways.Regards, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***
* ***
Hello,Thank you for your inquiry. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified letter to:Blink Member Services
*** *** *** ***
*** *** ** ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked.You are still within your one-year obligation until 8/*/If you decide to cancel your membership prior to 8/*/a $buyout fee associated with your Green membership will also be collectedYou must pay the cancellation prorate and buy out fee at time of cancelling in order for your cancellation to be processed. In good health,Blink Member Services
Hello,Blue memberships allow members access to all locations except for ***, *** ***, *** *** *** *** *** ***, *** street, and any future club opening in Manhattan that we chooseBlue members who joined prior to January ***, were allowed access to the
listed Manhattan clubs for a set period of time as a courtesy but that has since endedAs external costs such as those to lease and operate the locations continues to rise along with an increased volume of members using the popular facilities, access levels were adjusted accordingly. The $Green membership at Grand Central you referenced is available for Pre-sale members onlyThese members are not billed monthly and are not able to use any location until the Grand Central location officially opensThe $rate is retained by the member for year only, when they are subject to an increase to the standard $rate. We are happy to upgrade you to the Green access level if you so choose, allowing you access to all Blink facilities including *** ***, or downgrade you to Gray, allowing you access to one location onlyThe cost of a Green membership is $25/month and Gray at the *** *** location would be $25/month as well.Please inform the front desk of any facility if you would like to make a change to your membership class. In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That information IS NOT written into the agreement that is signed for the membershipPlease read my comment before you replyPlease PASTE a photo copy of the signed agreement with that wording
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, This member's account has been house cancelled due to dangerous and aggressive behavior in a Blink facilityWe take these matters seriously, deeply caring for the safety of all Blink members and our staffThe decision is final. Blink Member Services
Hello,The cancellation terms and conditions that were stated in the previous Revdex.com response apply to all Blink membersPer the Blink membership contract, cancellations are processed by filling out a form at the location or by certified mail sent to Blink Member ServicesA prorate is collected at the front desk when the member cancels in person or is collected by the member services team when the certified letter is receivedNo prorate was collected and no record of cancellation is on file. Multiple billing calls and emails were sent informing this member of their balance with no resolution. The balance must be cleared to close the account with Blink. In good health,Blink Member Services
Hello, Thank you for reaching out to usWe've looked into this matter and see that the original credit card is still listed as the primary payment sourceI have removed that credit card and replaced it with the member's preferred credit card. We sincerely apologize for the inconvenience
and for the length of time this has taken to be resolvedAs a customer service gesture, we have refunded the most recent payment on 1/**/back to the credit card usedThe next billing date will be 2/**/which will be charged to the new credit card on file. Please feel free to reach out to *** if you have any other questions or concerns. In good health,Blink member services
Hello,Thank you for reaching out to usI have investigated this account and see that we have no record of a cancellation being completed in clubThis means no cancellation is on file for this account and no cancellation prorate was collected for the day notice, which is required when cancelling
at a locationAs a result the membership remained active.The membership was ultimately cancelled due to final notice collections on 8/**/A month balance accrued for the following billing cycles; 6/*/16, 7/*/16, and 8/*/We attempted to notify the member several times over the three month period via phone and email using the contact information provided by the member; however, this was to no availAgain, the account then cancelled on 8/**/and was sent to collectionsTo officially close the Blink account, the balance must be paid in full. To make a payment log on to***, simply stop by any Blink location, orcall Blink billing account services at ###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIfyou call after hours, please feel free to leave a message which will be returned by a representative during the next business day. Kindly,Blink Fitness