Member joined Blink Fitness on January **, Member joined on Blink's Kiosk, which is member facingEmail address entered was ***Member contact info and membership terms and conditions were signed off by the member to complete the salePer the terms of the agreement,
Buyer shall not be relieved of Buyer's obligations to make payments agreed to, and no deduction from any payments shall be made because of Member's failure to use the Club's facilitiesBuyer and/or Member is obligated to pay any collection and/or legal costs incurred by Blink for collection of any feesBlink reserves the right to charge balances and overdue balances to their current account under the Electronic Funds Transfer AuthorizationBuyer is responsible for EFTPer our Member Services, payment reminder phone calls and emails were sent to the memberBalance of $remains on account.Thank You*** ***
Hello, Thank you for your emailI looked into this inquiry and do see that the member did pay a cancellation prorateWe have gone ahead and set the membership to cancel for 4/2*/as agreed upon by the member and staffA refund of $has also been processed as the member was over
chargedFinally, we waived the 3/**/payment of $The account is current and set to cancel effective 4/**/No further charges will ensuePlease feel free to reach out to *** with any other questions or concerns. We sincerely apologize to the member for her negative experience and for any inconvenience this has causedWe have also escalated the concern with management to the appropriate department. Thank you for being a blink member and we wish you well. In good health,blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOTThat is information no one tired to ever contact me via email or phoneI recovery via email regarding new promotion but never with a balance due or in the mailI was going back to renew my membership and got hot with a bill I didn't know off paid it off and just went as a guest I did go to the prior to that to cancel my membershipI was never told I had to pay anything after my year was upI was with them for more than a year-and-a-half and I feel it's not fair as a loyal customer that I should be paying that amount and would love a refund or credit.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Blink fitness reimbursed meThank you
Sincerely,
*** ***
Hello,We’re sorry to hear that you feel Blink has been misleading with regards to the annual maintenance fee.The annual maintenance fee is reinvested in the club to keep it fresh and state of the artThe language regarding the annual fee is in the electronic funds transfer section on the first page
of your agreement, which is the section that explains how fees are collectedThe Annual Maintenance Fee plus any applicable tax is due and payable each year on the third day of the third month after your membership enrollment month (and each subsequent anniversary of such date)Your enrollment month was June The annual maintenance fee is $+ tax and you are billed this fee annually on September 3rd.We also explain the annual maintenance fee in the details section under each membership class option on the website and kiosk prior to joining, as well as in the FAQ section on our website *** In good health,Blink Fitness
Hello,All members who join Blink fitness do so via a kiosk or online via the Blink web siteThey are required to sign a contract digitally which lists all terms and conditionsThe cancellation policy is listed on page 3; specifically items & Cancellations are processed by either
visiting the club, and filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member Services at our corporate office. We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked. We do not process cancellations over the phone. The membership in question does have a balance of $and has been cancelled due to final notice collectionsThe account was cancelled on 11/**/despite multiple attempts to contact the member via email and by phoneWe use the contact information on file given by the member when attempting to resolve the balance. To settle the balance the member may log into their online iBlink account or visit any of our Blink locations, making a payment at the front desk. We do sincerely apologize if our club staff provided less than par customer serviceThis is not standard as we pride our selves in promoting a happy and healthy gym environment for all, addressing member concerns in a polite respectful manner. In good health,Blink Member Services
Dear Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and inform you the matter has been resolved as Business agreed to pay back the extra money they charged us.But I would request you to post my review about the Business so that others can be aware about them as it has been really painful process to follow up with the business for their wrong commitments.Thank you very much for your help in this matter
Sincerely, *** ***
Hello,We have discovered that this member has a previous account with Blink. Both accounts were cancelled due to final notice collections for lack of payment for months of membership duesThe first account was cancelled on November ***, 2014, billing emails and calls were sentThe second and current account being discussed was cancelled on November ***, Several emails and phone calls were also sent in an attempt to notify the member of the balance owed.Account #1: ***Account #2: ***With that said, our cancellation policy has not changed since we opened our doors in We have no record of cancellation on file for either membership listed above. In order to close these accounts with Blink, the balance must be settled. To make a payment log on to ***, simply stop by any Blink location, orcall Blink billing account services at###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are other gyms that cancel via emailI am unable to visit the gym and paying for certified mail when it is perfectly easy to cancel my membership and collect the fee immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryThis matter has since been resolvedWe care about our members and do everything we can to correct any error or miscommunication madeThe account has been cancelled and the balance resolved. We wish this member well and thank them for being a
member of Blink Fitness. Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
if I did continue to use your facility and something happened to me as a result of my impending illness would you be held responsiblei cannot possibly have days notice of a sudden illness I paid for an early withdrawalit may not seem like a lot but on a fixed income and a barage of impending medical bills it is a lot I cant beleive you cannot make an exception for medical reasonsit is a shock to be diagnosed and then to have something like this hanging over my head is overwhelmingat this point I would never recommend your uncaring company at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Thank you for your messageWhen a member joins Blink they check off that they agree to all terms and conditionsThis includes the cancellation policy. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified
letter to:Blink Member Services *** *** *** ***
*** *** ** ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. We received no cancellation request from this memberAs a result, the account continued to be activeEventually the account began to accrue a balance as the credit card was declinedSeveral email notifications and phone calls were sentPrior to cancelling the account for final notice collections, we reached out to the members bank to see if a new credit card was issued for the authorized accountThe bank gladly provided the new credit card information because the member did not request her bank to not do soTherefore, the balance was then paid using the new credit cardIf the member requests her bank to stop payment for the credit card on file, this will not cancel out the member's Blink fitness accountThe account will cancel for final notice collections after months of unpaid dues accrueUnless, the member requests cancellation of the account via one of the aforementioned ways. This account is currently set to cancel for final notice collections on 11/**/for months of unpaid dues for the following dates: 9/*/16, 10/*/16, and 11/*/However, we understand this member has experienced medical issues and has no intention of using the membership moving forwardDespite Blink memberships not being based on usage, we have decided to cancel out the account effective immediately and waive the month balance as a customer service gesture. We sincerely wish this member well. Kindly,Blink Fitness
Blink's cancellation policy is 45-days noticeAs per the member's signed membership agreement, the member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services ***
***
*** *** *** ***
*** *** ** *** Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I went to the location in question and provided the branch manager Ana R*** a copy of the charges to which she responded she would look into itSeptember I attempted to start a new membership as my previous ! year contract ended in February of Ms R*** and MrBill P*** both informed me that they were new to the location and that if nobody provided me with a form that terminates my membership then I was still obligated to pay a balance for a membership I did not have as my contract membership was for year and it ran from *** until ***I cannot possibly owe a balance for a nonexistent membershipboth managers still could not produce the so called membership and at the time in SeptemberThis gym runs a scam and preys on the public
-
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
All cancellations in all clubs require a 45-day notice with a pro-rate to be collected at cancellationThis process is followed by all locations for all Blink Fitness members, and highlighted in the Membership Agreement signed for and emailed on 8/**/and on the Request for Cancellation form required to cancel a Member accountBlink will only honor our signed Agreement
Member paid $for pre-opening startup fee promotionAs per the terms of the member's signed Membership Agreement, the member authorizes their bank to make Blink monthly payments on the *** of each monthThe $is a correct bill for the member's first month of membership dues, as the facility
opened in SeptemberInstead of being billed a full $for September dues, the member was only charged $for the days the in September the facility was opened forPer the terms of the member's signed Agreement, Blink billing is performed via Electronic Funds Transfer Authorization
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After I saw that website took my informations from what was saved on my computer I went to the facility, state them that was not my intention to be their member and there was a fraud asked for helped; they said their manager was not there they cannot help me solve the problemI did not used their services with my photo id or anything and if they think I used their facilities with my photo id on September and October I will kindly ask for a proof with their so called safety cameras please because I am tired of explainning myself I have never used their services and I should not be harassed for an on going fraud causing by their lack of security on my behalfI am happily using planet fitness fitness facilities without any problems or lack of customer service and again I have never used blink fitness services or asked for their membership they should stop harassing me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryFirst, we would like to say we're sorry to hear of your medical conditionWe wish you a speedy recovery. I see that you stated that you joined online via our website and liked what you sawThat's great to hear as we try to be as transparent as
possibleWe do list on the website under each membership class the terms associated with Blue, Green, or Gray membershipsBlue and Green state in details that the agreement is for monthsIt also states this fact in the FAQ section of the website:The cancellation policy and month commitment is also listed on the membership contract that all members are required to sign. What is the cancellation policy?Our Gray membership is a no-commitment agreement that allows you to cancel at any time with days notice.Our Blue and Green memberships are 12-month agreementsYou can cancel the agreement within the first year by giving days notice and by paying a $60 buyout feeAfter the first twelve months of membership, you can cancel with 45 days notice without a buyout fee
Hello, We're sorry that you feel we have hidden the annual maintenance feeThat is certainly not our intentionThe receipt you received after joining Blink states when your annual maintenance fee will be charged and how much it will beWe also list language regarding the annual maintenance fee in the membership agreement as well online in the FAQ section of the websiteFinally, it is listed in the details below each membership class online for all members to reviewWe have recently posted signs in all facilities detailing when the annual maintenance fee will be charged as we changed the date from the 1st to the 3rd of a member's designated month. Transparency is our goal. Kindly,Member Services
Member *** ***'s membership was cancelled from effective certified letter date 6/**/Letter was received and membership cancelled$refunded to Member for charges on *** *** credit card and membership is cancelled as of 8/**/
Member joined Blink Fitness on January **, Member joined on Blink's Kiosk, which is member facingEmail address entered was ***Member contact info and membership terms and conditions were signed off by the member to complete the salePer the terms of the agreement,
Buyer shall not be relieved of Buyer's obligations to make payments agreed to, and no deduction from any payments shall be made because of Member's failure to use the Club's facilitiesBuyer and/or Member is obligated to pay any collection and/or legal costs incurred by Blink for collection of any feesBlink reserves the right to charge balances and overdue balances to their current account under the Electronic Funds Transfer AuthorizationBuyer is responsible for EFTPer our Member Services, payment reminder phone calls and emails were sent to the memberBalance of $remains on account.Thank You*** ***
Hello, Thank you for your emailI looked into this inquiry and do see that the member did pay a cancellation prorateWe have gone ahead and set the membership to cancel for 4/2*/as agreed upon by the member and staffA refund of $has also been processed as the member was over
chargedFinally, we waived the 3/**/payment of $The account is current and set to cancel effective 4/**/No further charges will ensuePlease feel free to reach out to *** with any other questions or concerns. We sincerely apologize to the member for her negative experience and for any inconvenience this has causedWe have also escalated the concern with management to the appropriate department. Thank you for being a blink member and we wish you well. In good health,blink member services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOTThat is information no one tired to ever contact me via email or phoneI recovery via email regarding new promotion but never with a balance due or in the mailI was going back to renew my membership and got hot with a bill I didn't know off paid it off and just went as a guest I did go to the prior to that to cancel my membershipI was never told I had to pay anything after my year was upI was with them for more than a year-and-a-half and I feel it's not fair as a loyal customer that I should be paying that amount and would love a refund or credit.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Blink fitness reimbursed meThank you
Sincerely,
*** ***
Hello,We’re sorry to hear that you feel Blink has been misleading with regards to the annual maintenance fee.The annual maintenance fee is reinvested in the club to keep it fresh and state of the artThe language regarding the annual fee is in the electronic funds transfer section on the first page
of your agreement, which is the section that explains how fees are collectedThe Annual Maintenance Fee plus any applicable tax is due and payable each year on the third day of the third month after your membership enrollment month (and each subsequent anniversary of such date)Your enrollment month was June The annual maintenance fee is $+ tax and you are billed this fee annually on September 3rd.We also explain the annual maintenance fee in the details section under each membership class option on the website and kiosk prior to joining, as well as in the FAQ section on our website *** In good health,Blink Fitness
Hello,All members who join Blink fitness do so via a kiosk or online via the Blink web siteThey are required to sign a contract digitally which lists all terms and conditionsThe cancellation policy is listed on page 3; specifically items & Cancellations are processed by either
visiting the club, and filling out a cancellation form at the front desk, or by submitting a certified letter to Blink Member Services at our corporate office. We practice this methodology as it provides a receipt of cancellation for the member in the event something isn't processed properlyWe do require a day notice, with a pro-rate to be collected from the day the cancellation form is signed or the day the mail is postmarked. We do not process cancellations over the phone. The membership in question does have a balance of $and has been cancelled due to final notice collectionsThe account was cancelled on 11/**/despite multiple attempts to contact the member via email and by phoneWe use the contact information on file given by the member when attempting to resolve the balance. To settle the balance the member may log into their online iBlink account or visit any of our Blink locations, making a payment at the front desk. We do sincerely apologize if our club staff provided less than par customer serviceThis is not standard as we pride our selves in promoting a happy and healthy gym environment for all, addressing member concerns in a polite respectful manner. In good health,Blink Member Services
Dear Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and inform you the matter has been resolved as Business agreed to pay back the extra money they charged us.But I would request you to post my review about the Business so that others can be aware about them as it has been really painful process to follow up with the business for their wrong commitments.Thank you very much for your help in this matter
Sincerely, *** ***
Hello,We have discovered that this member has a previous account with Blink. Both accounts were cancelled due to final notice collections for lack of payment for months of membership duesThe first account was cancelled on November ***, 2014, billing emails and calls were sentThe second and current account being discussed was cancelled on November ***, Several emails and phone calls were also sent in an attempt to notify the member of the balance owed.Account #1: ***Account #2: ***With that said, our cancellation policy has not changed since we opened our doors in We have no record of cancellation on file for either membership listed above. In order to close these accounts with Blink, the balance must be settled. To make a payment log on to ***, simply stop by any Blink location, orcall Blink billing account services at###-###-#### where you can speak with a billing representative Monday-Friday between the hours of 8am-6pmIf you call after hours, please feel free to leave a message which will be returned by a representative during the next business day.In good health,Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are other gyms that cancel via emailI am unable to visit the gym and paying for certified mail when it is perfectly easy to cancel my membership and collect the fee immediately
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryThis matter has since been resolvedWe care about our members and do everything we can to correct any error or miscommunication madeThe account has been cancelled and the balance resolved. We wish this member well and thank them for being a
member of Blink Fitness. Blink Member Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
if I did continue to use your facility and something happened to me as a result of my impending illness would you be held responsiblei cannot possibly have days notice of a sudden illness I paid for an early withdrawalit may not seem like a lot but on a fixed income and a barage of impending medical bills it is a lot I cant beleive you cannot make an exception for medical reasonsit is a shock to be diagnosed and then to have something like this hanging over my head is overwhelmingat this point I would never recommend your uncaring company at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,Thank you for your messageWhen a member joins Blink they check off that they agree to all terms and conditionsThis includes the cancellation policy. Cancellations are processed by either visiting the club, filling out a cancellation form at the front desk, or by submitting a certified
letter to:Blink Member Services *** *** *** ***
*** *** ** ***We process cancellations this way as it provides a receipt of cancellation for you in the event that there’s a discrepancyWe do require a 45-day notice with a pro-rate to be collected from the date the cancellation form is signed or from the date the mail is postmarked. We received no cancellation request from this memberAs a result, the account continued to be activeEventually the account began to accrue a balance as the credit card was declinedSeveral email notifications and phone calls were sentPrior to cancelling the account for final notice collections, we reached out to the members bank to see if a new credit card was issued for the authorized accountThe bank gladly provided the new credit card information because the member did not request her bank to not do soTherefore, the balance was then paid using the new credit cardIf the member requests her bank to stop payment for the credit card on file, this will not cancel out the member's Blink fitness accountThe account will cancel for final notice collections after months of unpaid dues accrueUnless, the member requests cancellation of the account via one of the aforementioned ways. This account is currently set to cancel for final notice collections on 11/**/for months of unpaid dues for the following dates: 9/*/16, 10/*/16, and 11/*/However, we understand this member has experienced medical issues and has no intention of using the membership moving forwardDespite Blink memberships not being based on usage, we have decided to cancel out the account effective immediately and waive the month balance as a customer service gesture. We sincerely wish this member well. Kindly,Blink Fitness
Blink's cancellation policy is 45-days noticeAs per the member's signed membership agreement, the member agrees to terminate the Agreement by providing days by either visiting the club and signing a cancellation form at the front desk or by certified mail sent to: Blink Member Services ***
***
*** *** *** ***
*** *** ** *** Without a signed cancellation form at our front desk or a certified letter mailed to our Member Services address, Blink will be unable to cancel a membershipBlink requires a signature at the club or by certified mail to cancel the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I went to the location in question and provided the branch manager Ana R*** a copy of the charges to which she responded she would look into itSeptember I attempted to start a new membership as my previous ! year contract ended in February of Ms R*** and MrBill P*** both informed me that they were new to the location and that if nobody provided me with a form that terminates my membership then I was still obligated to pay a balance for a membership I did not have as my contract membership was for year and it ran from *** until ***I cannot possibly owe a balance for a nonexistent membershipboth managers still could not produce the so called membership and at the time in SeptemberThis gym runs a scam and preys on the public
-
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
All cancellations in all clubs require a 45-day notice with a pro-rate to be collected at cancellationThis process is followed by all locations for all Blink Fitness members, and highlighted in the Membership Agreement signed for and emailed on 8/**/and on the Request for Cancellation form required to cancel a Member accountBlink will only honor our signed Agreement
Member paid $for pre-opening startup fee promotionAs per the terms of the member's signed Membership Agreement, the member authorizes their bank to make Blink monthly payments on the *** of each monthThe $is a correct bill for the member's first month of membership dues, as the facility
opened in SeptemberInstead of being billed a full $for September dues, the member was only charged $for the days the in September the facility was opened forPer the terms of the member's signed Agreement, Blink billing is performed via Electronic Funds Transfer Authorization
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After I saw that website took my informations from what was saved on my computer I went to the facility, state them that was not my intention to be their member and there was a fraud asked for helped; they said their manager was not there they cannot help me solve the problemI did not used their services with my photo id or anything and if they think I used their facilities with my photo id on September and October I will kindly ask for a proof with their so called safety cameras please because I am tired of explainning myself I have never used their services and I should not be harassed for an on going fraud causing by their lack of security on my behalfI am happily using planet fitness fitness facilities without any problems or lack of customer service and again I have never used blink fitness services or asked for their membership they should stop harassing me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, Thank you for your inquiryFirst, we would like to say we're sorry to hear of your medical conditionWe wish you a speedy recovery. I see that you stated that you joined online via our website and liked what you sawThat's great to hear as we try to be as transparent as
possibleWe do list on the website under each membership class the terms associated with Blue, Green, or Gray membershipsBlue and Green state in details that the agreement is for monthsIt also states this fact in the FAQ section of the website:The cancellation policy and month commitment is also listed on the membership contract that all members are required to sign. What is the cancellation policy?Our Gray membership is a no-commitment agreement that allows you to cancel at any time with days notice.Our Blue and Green memberships are 12-month agreementsYou can cancel the agreement within the first year by giving days notice and by paying a $60 buyout feeAfter the first twelve months of membership, you can cancel with 45 days notice without a buyout fee
Hello, We're sorry that you feel we have hidden the annual maintenance feeThat is certainly not our intentionThe receipt you received after joining Blink states when your annual maintenance fee will be charged and how much it will beWe also list language regarding the annual maintenance fee in the membership agreement as well online in the FAQ section of the websiteFinally, it is listed in the details below each membership class online for all members to reviewWe have recently posted signs in all facilities detailing when the annual maintenance fee will be charged as we changed the date from the 1st to the 3rd of a member's designated month. Transparency is our goal. Kindly,Member Services
Member *** ***'s membership was cancelled from effective certified letter date 6/**/Letter was received and membership cancelled$refunded to Member for charges on *** *** credit card and membership is cancelled as of 8/**/