EOS Fitness

Dear [redacted],We have issued a refund check on 7/25 in the amount of $188, sent to the address that we have on file on [redacted]. Your membership account has been cancelled and we have sent a note to the collections agency to remove you from collections. We apologize for the...

inconvenience that you have experienced.Sincerely,EOS Fitness

Hello,
Jason M[redacted] has reached out directly. We will get you rescheduled asap and would like to offer 2 complimentary sessions for the inconvenience.
Sincerely,
EOS Fitness

Hi,We have waived all balances, cancelled the membership and training account and are removing your account from Collections.We apologize for the issues.Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID 1[redacted] My membership number is [redacted]Regards, 
[redacted]

I filed a cancellation form with this EOS Gym In late February. They continued to take dues out after the 30 days which I gave them a enough time before the year ended with my 30 day notice which somehow never was filed. Management did nothing with my cancellation and kept taking money out of my account and the new billing dept ABC is terrible they charged me an additional 40 plus dollars in April. I am a minor and they keep harassing me via telephone saying I owe money. A total nightmare gym and ABC billing dept. are crooks and so is the Gym. Do not trust them. Stay away do not join EOS Gym.

Hi Lisa,Our system notes show that you signed up for the UP program and wanted to commit to three months of it.We have refunded the charge that was taken in April, for March UP program.We will go ahead and refund the Feb. payment of $119 and cancel your membership account.This then puts you at having paid for the three months of UP as originally requested.December 1: $120 (of the $135.95 charged)- No refund- $119 is UP /$16.95 is membership duesDecember 28: $170 (of the $186.95 charged)- No refund- $119 is UP/  $39 RGF, $12 Childcare, $16.95 membership DuesJanuary 28: $131 (of the $147.95 charged)- No refund- $119 is UP/ $12 Childcare, $16.95 membership duesFebruary 29: $131 (of the $147.95 charged)- $119 UP will be refundedMarch 28: $131 (of the $147.95 charged) - $119 UP already refunded / rest is - $12 Childcare and $16.95 membership dues

Hi,We have reinstated your 16 sessions and they are valid until 12/31/2016.Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11697125, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jennifer V[redacted]

Hi [redacted]We have waived all of the NSF fees. The past due balance of $126.29 needs to be paid to be able to cancel your membership.Sincerely,EOS Fitness

We believe that this has been resolved. [redacted]s reached out and said that all has been taken care of.Sincerely,EOS Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I...

will wait for the business to perform this action and, if it does cancel the account and waive the balance, I will consider this complaint resolved.
Regards,
[redacted]

They only credited 25.00 to my account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Maesharell S[redacted]

Hi [redacted], I am working on researching your complaint. Unfortunately with the information provided, I am unable to locate your membership in question. Would you be able to provide me with your agreement number and/or bar code so I can help resolve this for you in timely manner. Thank...

you. CorinneEos Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. My EOS key chain ID is [redacted].  I need to give you (EOS) a new card though to charge the new amount.  I can go into my local EOS to handle that or someone can call me on my cell @ ###-###-#### to collect payment.  Thank you guys very much for working with me in resolving this small issue. 
Regards,
[redacted]

Hi,
[redacted] has been trying to contact you to get this resolved. We have a copy of your contract that we can send to you again.
Sincerely,
EOS Fitness

Hello,
 
We have gone thru the details of your account and the bank statements that you had provided us.
There was only one NSF fee from EOS. It looks like you had one from FORD also. We had already issued a refund in March 2016, as well as re fund for personal training...

sessions that had been used. To date, we have refunded $222, so that covers everything and more.Sincerely,
EOS Fitness