EOS Fitness

EOS Fitness: The personal training account was cancelled in June 2015.

(Hello,We are going to waive the past due balance of $44.95 ($19.95 membership dues + $25 NSF fee). We are also going to set your account to cancel immediately, waiving the $15 cancel fee. Sincerely,EOS Fitness

Hello,We have cancelled your and your son's personal training and are issuing the refund.Sincerely,EOS Fitness

[redacted]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, For the personal training - We refunded $215 on 8/17/15 and $215 on 1/27/16.  We have not refunded the down payment of $115 as 2 sessions were used.For the membership - we received a call in January to cancel, but we are going to go ahead and refund $99.80 for your membership. EOS Fitness

Hi,We will be waiving the $25 NSF fee and the $15 cancel fee. We have also set your account to cancel in 30 days, which leaves you responsible for the $21.95 monthly due.Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have received a call from the administrator & will be discussing discontinuing of service from them. Thank you for your attention in this matter!
Regards,
[redacted]

Hi,Our notes show that you spoke to the General Manager and that your December dues will be waived.Sincerely,EOS Fitness

Hello,We have removed your account from collections. It will take 5-7 business days to be reflected on your end.Sincerely,EOS Fitness

Hello! That's because the complaint is From MR. [redacted], In which he has a gym pass. He is just using this email to address the issue. Look up his account and you will see his name and address which is associated with this complaint. [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference,...

details of the offer I reviewed appear below.
There was no resolution offered in a response provided by EOS on 10/20/2015 - over 5 months after the initial complaint was filed.  They did not address the fact that I, in good faith, attempted to resolve this issue and got no assistance from anyone within their organization about this matter.  I do not consider this dispute resolved as this company failed to provide me with services that I paid for despite not receiving services.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for offering the refund. I just want to make sure that my account will be closed, and that I will no longer be receiving future charges. 
Regards,
[redacted]

Hi [redacted],We have cancelled your account and waived all future payments. If you would like to use your remaining sessions. please let us know and we can definitely accommodate that.Sincerely,EOS Fitness

Hi,We have cancelled your membership and PT agreement and are refunding the amount paid for PT.Sincerely,EOS Fitness

[redacted]
We have refunded $59.88 to your account and we waived the final scheduled payment from 10/30. Please let us know how this is not an acceptable resolution.
EOS Fitness

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Within the next 7 days, we are crediting the credit card on file the amount of $50.Sincerely,EOS Fitness

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The balance on this account has been waived. Swift Funds has been notified that balance is cleared out and to set account at $0 owed.

Dear [redacted],The account cancellation had been voided due to the final payment amount declining. We have gone ahead and waived the balance due and cancelled your membership.Sincerely,EOS Fitness