EOS Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,
We can your take the final payment for September of $25.65, we will waive the service fee on the account. Your last visit in the club was  8/29/2016 (spoke with the front desk in regards to updating your credit card...

on file). We are setting your cancel date as 8/12/16, which is what we will use as your 30 day notice date.  Your account shows that there is an issue with the card ending in 7489, so please let us know how you would like to take care of the balance.Sincerely,
EOS Fitness

Hi Ali,We are sincerely sorry for the billing issues and lack of communication on our part.[redacted] #993792- was billed the NSF fee on 10/15/15. We are refunding this.[redacted]- #994386 – was billed the NSF fee on 10/15/15. We are refunding this.[redacted]- #972848- was not billed the NSF fee –...

Do not have
valid billing on this account. Need to update billing on this account. Please feel free to email me at [email protected] when you are ready to update the billing and I can call you to get this done.We apologize for the inconvenience we have caused and hope that we have resolved this issue.EOS Fitness

[redacted],Our records indicate that - On 07/08/16 you had enrolled at our enrollment center, and were shown of a copy of our membership options which shows the $39.99 annual fee. The agreement was then signed and you were emailed a copy the same day.  Between the time of your enrollment and the...

Grand Opening of our facility on January 16th, we show that you had visited many of our other facilities across the Valley. As a convenience and at no charge to you, as we did not start billing our members until we opened. To reiterate - you had worked out at EOS Fitness locations for 6 months at zero charge.On February 16th, 2017, our annual rate guarantee fee of $39.99 as outlined in the agreement was assessed. you had made contact with us on February 21st, that you were not advised of the Annual Rate Guarantee fee upon enrollment, and did not believe it was fair that you were assessed it until you had ample time to try out the facility.  We agreed with that we would refund the $39.99 fee and reassess it on your April 16th scheduled membership dues payment, advising you to submit your 30 days cancel notice prior to the March 16th payment if you did not wish to continue, and did not want to be liable for the $39.99 charge.  On April 21st, 2017, you came into the facility asking for a refund for the $39.99.  We declined to refund, and reminded you of our prior accommodation which gave ample time to continue trying the facility without being obligated to the fee until a subsequent, agreed upon date.  You had acknowledged that he had agreed to the arrangement, but still insisted on a refund. At this point, we do not feel that a refund is owed. Please let us know if you would like to cancel your membership and we will go ahead and waive the 30 days cancel notice.Sincerely,EOS Fitness

Hello,We have confirmed that your membership has been cancelled and the charges were not from EOS Fitness.Sincerely,EOS Fitness

Outcome: we refunded the 3 months of membership ($19.95 each= $59.85) and waived all past due balance on PT totaling $672.  We also removed from collections

Hi,We don't see any notes in the system that a cancellation was ever requested. We have notes that we attempted to contact you during the Validation process and the...

calls were not returned. If you have records of any emails that were sent or calls that we made, we would be happy to look into this further.Sincerely,EOS Fitness

Hi,We have already taken care of processing the cancellation and waiving the fee. There is nothing more that you need to do on your part.Sincerely,EOS Fitness

Hello,We are cancelling your PT agreement and refunding the most recent payment of $128.00. You will still have 3 remaining sessions that you can use, but will not b obligated to any further payments.Sincerely,EOS Fitness

Hi,We have waived the balance due, removed you from collections and have cancelled the membership effective immediately,Sincerely,EOS Fitness

Hello,One hour of personal training is $75. We are processing the refund for the one hour of training which is $75.Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

If I could give this place a ZER0 I would!! First time I came in I wanted to try out the gym to see where it was and the sneaky guy who was touring me around the gym tried to sign me up.. ITS MY FIRST TIME THERE, WHY WOULD I SIGN UP? Soon after I signed up for a free training session to see if I would like the gym with Zach and as we were training he was looking around at women's butts and licking his lips and acting as if he was a God or something.. Smh .. Ugh, I never had his full attention.. I came for a training session, not to be ignored! After half-[redacted] training me he TOO tried to sign me up for real sessions and I REGRETFULLY did. Anyway, the lowest package was like 300 and it was for a couple weeks I believe. When I went to the training the woman took me in and AGAIN she HALF-ASSED her session and yelled at me the entire time. Ignoring my concerns and looking around bored (trying to get over this "stupid" session). She then told me to hop on the stair machine (She was getting ready for a new client "victim" and didn't have time for me anymore) and stay on for 30 minutes.. Which I did and then she told me good job and told me to go home (she was in the middle of her next training session.. Half-assing as usual). Zach (the guy who signed me up) promised he would and she would give me a meal plan ALL OF WHICH NEVER HAPPENED. $30 for 30 minutes of fkery, I THINK NOT! I reviewed the contract and THANK GOD it was within the 3-day cancellation period.. Long story short, I got all my money back!! No way I was paying for that bt! Main goal of this was to tell you DON'T SIGN UP FOR THIS bt MONEY HUNGRY NON-QUALITY GYM AND MOST IMPORTANTLY, DON'T SIGN UP FOR ANY SERVICES ESPECIALLY TRAINING! IF YOU DID YOU CAN CANCEL JUST READ THE FINE PRINT. I DID AND I GOT ALL MY MONEY BACK. YOU ALL ARE BETTER THAN THIS.BEWARE!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,We are refunding two payments of $68 and are reinstating the 12 sessions that have not been used.Sincerely,EOS Fitness

This company is downright abusive and I am intending to go to the [redacted] also. They are continuing to present to my account and I am being assessed $35.00 each time. I am unable to pay my utility bill today because if thiscas well as my auto insurance. There are in excess of $245 in fees.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,I am so sorry for the inconvenience. We have refunded all monies that were paid at Peoria and cancelled that account. You are not set with the one membership.Sincerely,EOS Fitness

Hi,We are cancelling your membership effective immediately, and waiving the $15 cancel fee and 30 day notice.Sincerely,EOS Fitness