EOS Fitness

Hello,We will be refunding the $15 cancel fee. There was nothing that was paid down on your accounts. Your mother's account was refunded the $15 cancel fee on March 2nd.Sincerely,EOS Fitness

Hello,We have on file that you were emailed the terms and conditions of the PT contract on 8/30. As a courtesy, we have cancelled the remainder of the contract. You have 5 sessions still available, out of the 16 that have been paid for, as 11 have ben used.Sincerely,EOS Fitness

Hi,
The refund has been issued for June and the membership was cancelled on June 21, 2016. Please let us know if there is anything else that we can assist with!
Sincerely,
EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for canceling the services.  I will not be going back to this gym and would like a refund of the 5 remaining sessions. 
[redacted]

EOS Fitness continues to charge our account even though we have requested cancellation. In 2014, I signed a contract...

for monthy membership at Golds Gym for $16.95/mo. EOS honored that rate. I signed up for a free month of personal training class "UP" in October and asked to be removed from the class and charges after the free month. I spoke with the manager Justin and he said he would take care of taking me off of the list and charges. November until current day we continue to be charged the $120/mo for the UP classes. I called the facility over 35 times between November and current day, I have spoken with the manager Keith who referred me back to Justin who said he would take care of it. It has not yet been taken care of and we continue to be charged. I have attempted multiple times to cancel my membership entirely at EOS Fitness, however, because I signed said "UP" contract (which I never did and asked multiple times to be taken off the list/charges) I cannot end membership before 12 months. We should be refunded from the following amounts:
December 1: $120 (of the $135.95 charged)
December 28: $170 (of the $186.95 charged)
January 28: $131 (of the $147.95 charged)
February 29: $131 (of the $147.95 charged)
March 28: $131 (of the $147.95 charged)
Also, we want our account cancelled and closed.
 
Thank you.
 
Lisa D[redacted] (Lisa Y**)

Hi,I am sincerely sorry that we do not see notes in the system requesting a cancellation. We have gone ahead and waived all NSF fees on your account. To cancel, please pay your last month's dues in the amount of $15.95 and then your membership will be cancelled in 30 days from that...

date.Sincerely,EOS Fitness

We have researched further and are refunding you the $150.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am rejecting this solution as the response they sent does not have the level of detail required to make a decision.  I do not know what an NSF fee is, nor do I know the amount of the NSF fee.  If they provide a response that is more detailed I will be happy to review again. I need specific amounts broken down into line items describing the amount they believe I should pay. They should also include information necessary to make the described payment.
Regards,
[redacted]

Hi [redacted], Your membership with Eos Fitness was cancelled and any balances waived on 6/3/2016. The 'Return for Collections' status was also removed. We notified [redacted] of this, and they will report to the Credit Agency that it is paid in full.  Sincerely,EOS Fitness

[redacted]We have refunded $59.88 to your account and we waived the final scheduled payment from 10/30. Please let us know how this is not an acceptable resolution.EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,
I am so sorry for the inconvenience. We have refunded all monies that were paid at Peoria and cancelled that account. You are not set with the one membership.
Sincerely,
EOS Fitness

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for...

the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.While my complaint has been resolved, I also challenge EOS Fitness to outline its plans to prevent this from happening to other customers in the future.
Regards,
[redacted]

Hello,We are unable to lcoate your account. Can we please have your membership agreement number or the barcode on your key tag?Sincerely,EOS Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I also require a cancellation confirmation letter and in this letter it must state no new charges will be billed as of the last charges on 6-26-16. Please mail this letter to: 8758 w laurel lane Peoria az 85345.
Regards,
[redacted]

Hello,We are glad that this was resolved.Sincerely,EOS Fitness

Hi,We have cancelled the account and waived all past due balances. Your account was never placed into formal Collections and our Billing company had been trying to obtain payment. You will no longer be called by the billing company.Sincerely,EOS Fitness