EOS Fitness

Hello,This is what the account notes show - He called to cancel on 10/12/16, he had one final payment on 10/15/16 of $24.95 plus a $15 cancel fee.  That didn't clear so it added a $25 late fee.  Total of $64.95.When that doesn't clear it leaves the membership open and doesn't cancel...

the account hence on the 2/22/17 we collected $164.75.It also looks like he used the gym in Dec.  So we will refund him $49.90 (via check) for the charges in Jan and Feb, and the $25 late fee. Please note that the check can take up to 30 days to be issued. Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jean W[redacted]

Paul - as per your correspondence with [redacted]: Paul,Thank you for taking the time to talk to me today and thank you for the apology at the end.   Let this email show that you have a 2 week (not a 30 day) cool off period and you will have a 2 week pass when you return. You...

are eligible use this on or after 8/17/2017.   You must email me and let me know what day, time and location you would like to go activate the pass.

Hi,We have confirmed that both PT accounts have been cancelled and will be refunding both accounts $136 each for the unused sessions for the 5th month.Sincerely,EOS Fitness

Hello, We can waive your last month's dues or freeze your account for 5 months with no charge. Please let us know what options works best.Sincerely,EOS Fitness

Hi Enrique,We are going to be refunding you the entire purchase amount and get you out of collections.We have drafted $53.96.$1.00 enrollment fee$39.99 Rate Guarantee Fee$12.97 Mem Dues. Sincerely,EOS Fitness

Hi,We have cancelled the PT account and waived the past due balance of $136.Sincerely,EOS Fitness

Hello,We have cancelled your membership effective immediately.Sincerely,EOS Fitness

Dear [redacted],We can refund $20.85 for the May, June and July payments. Please let us know of a forwarding address to send the check to. You can email it to [redacted]I apologize for the inconvenience and than you for being a member of EOS Fitness.Sincerely,EOS Fitness

Hi,
We show a past due balance of $139.98, and that was the amount that was sent to collections. We don;t show anything due in the amount of $1546.00.
Sincerely,
EOS Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I had a training session that I was assured I could cancel after the first month if I felt I could no longer afford it. After going in several times a month for 3 months(Dec-Feb) to cancel my account, I finally had enough and cancelled my debit card. Payments stopped and when the representative noticed this he assured me it was his doing and the account had been cancelled.

Today I was informed that the recurring charge was never cancelled(Aug)! I was called by a collection agency and was told these payments (from a card that no longer exists) are due and will affect my credit score. I assured them it was a gym error and when I called the gym they told me they would contact me; it's been 2 hours and they still haven't called! I called again and was told the individual responsible was terminated, but this issue still has not been resolved!

If this business was aware of an employee's incompetence, shouldn't they have gone through accounts and reviewed who had and who hadn't been attending during this individual's employment? If they had been honest, wouldn't they see that I hadn't used said sessions in 4-6 months and invite me to use these sessions? I wasn't informed of my sessions, my account still being billed, or this person's termination; now I have $1100 in fraudulent charges about to affect my credit. I look forward to spending my day off trying to rectify the situation in person.

Refund will include December. Total refund of $99.85.

Hello,We have cancelled both accounts effective 9/14/16. There will be no cancel fees and the annual fee had already been waived.Sincerely,EOS Fitness

Hi [redacted],I believe that our Area Manager, Duane, has been in touch and has resolved this. We are sincerely apologetic for the issues and frustrations that you have had with EOS Fitness. Please let me know if there is anything else that we can. Thank you for your membership. Sincerely,EOS...

Fitness

Hello,We are refunding the second month of PT and canceling the  PT agreement.Membership is canceled with no further charges or Fee’s.Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,From our understanding, Brandon (the Area Fitness Manager) has reached out and will absolutely honor the training sessions for you and your wife to work out together.Sincerely,EOS Fitness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I will go ahead and freeze my membership. I appreciate your assistance with this complaint. 
Regards,
[redacted]

Let it be know we are not trying to cancel...

regular services i.e. gym membership. But the personal training in which is a different surge charge of 215.00 a month, as for the services for personal training EOS fitness has stop there service for personal training since the issue was brought up. Is EOS fitness going stop the charges or continue to give us the silent treatment and ignore us in getting back with us. Management has failed to contact us concerning the matter and furthering delaying the process. Where unable to afford to pay for services that we are not receiving at the very moment. Please help us resolve this issue as soon as possible and have the personal training cancel and have EOS fitness refund the charges for services not render. Thank you [redacted]